I was a walk-in customer at Hollywood Nail Spa, and while they took me back right away, that was…read morethe only positive part of the experience. The man who did my pedicure could barely understand me, which made communication frustrating from the start. More importantly, he did a terrible job. Later that night, after the lotion wore off, I realized my feet still had noticeable dead skin and hard, rough patches all over them. It honestly looked like little to no real exfoliation was done. I paid $67 plus a $10 tip for what was easily the worst pedicure I've ever had. To make matters worse, we were visiting from out of town, so I didn't have the option of going back to have it fixed. If you're not a local, you're taking a risk because there's no easy way to address poor service after the fact. I do not recommend Hollywood Nail Spa, especially if you're not from the area.

We had a great experience here! My 8 year old wanted a first manicure and there were so sweet to…read moreher and did a great job. I also got a regular manicure and it looks great!

Every person we interacted with was friendly and easy going. Very happy with our pedicures with…read moremassaged legs and my nails have never looked better. Thanks to Chance and the rest of the crew! I wish I would have reviewed before I spaced the other names but all top tier!!

Very nice! Beautiful service. They run on time - no waiting for appointment. They did a wonderful…read morejob. So kind and nice! Great job!

Got the best pedicure from Judy! She's the consummate professional and really knows her craft…read more The Spa at Eseeola is a great place to be pampered. Their house made hibiscus tea was a delicious surprise to enjoy during my treatment. I look forward to going back! I highly recommend booking an appointment at The Spa at Eseeola Lodge to anyone visiting or living in the high country.

My husband and I had a couples massage for his birthday. I had Lee as my massage therapist, it was…read morethe best massage I have ever had. I will most definitely be back! Meagan was my husband's therapist and he throughly enjoyed her as well. Nice place, relaxing environment.

My husband n I came in Saturday. The lady doing his feet was nice n very knowledgeable. She did…read moreprocedures to the well being of his nails n feet. I had a big toe that my nail had broken below the cuticle. The boy tried to even it up. But had to leave it uneven. . I decided to leave off the nail polish to let my nails rest n grow from the abuse. But I was charged FULL price, with no cuticle cream, or polish. He should have not charged me full 45$ because the services were not fully delivered. Poor customer service and considerations. Disappointed how the charges did not match what he actually did. Probably will not return. Sorry but very true. My husband was charged 35$. Fair for the extra treatments he got from older lady. I thought I would be treated same since my care was like his. No polish or clear coats... but they did not!!!

Unfortunately, this nail salon was a disappointment. The structure and atmosphere looked home made,…read morethe manicure chair was as uncomfortable as could be, and for the basic mani and pedi there was little to no massaging. The workers were cordial but barley new english. It was hard to pay for my experience. Hope they make some adjustments in the near future as there is a lot of potential.

Friendly Experienced Staff. Excellent prices & Service. Pedicure prices were Very reasonable less…read morethan $35 WITH TIP for BEST pedicure I have ever had! Ask for Stacy!

I needed a last minute hair cut while on vacation and one of the stylists, Marisa, made room in her…read moreschedule to accommodate me. She was very kind and did an excellent job cutting my hair.

The space is clean, bright, and relaxing, everything you want when you're treating yourself. Wendy…read moreand Henry were so welcoming and professional, and they took their time to make sure every detail was perfect. I got a gel manicure and a spa pedicure, and both turned out flawless. Huge bonus: their polish selection is fantastic and super on-trend. You can tell they genuinely care about hygiene, customer service, and creating a great experience. So happy to have found a new go-to spot--highly recommend!

This is an awesome new nail place in Banner Elk. If you are looking for a manicure/pedicure place,…read morethis is it. Just had one of the best pedicures I have ever had...highly recommend it

I went to another place in Marion to get help with my nails. I had three that were split vertically…read moreand I could not fix them. I was looking for something to hold them together long enough to grow out. I thought I will get the dip because I have had it before and I know it. They talked me into acrylic, then battered my fingers pushing back my cuticles so bad that my hands hurt for more than a week. I said short and round and I got long and pointed. By the time he was done I just wanted out. I went home and cut them down myself just so I could live with them. When they started to grow out I knew I needed to try somewhere else so I called Galaxy. They said to come in at 5pm and I hustled over. I told the gentleman what happened and what I wanted and he would take care of me. He was amazing. He did not push my cuticles back so far into my fingers that I felt my eyes water. He cleaned them up but gently. They did not hurt at all. He took the length down to short like I asked. They are actually rounded, and they are not as thick. They feel so much more comfortable. AND he put a little flower on two fingers. So cute.

Really disappointed. They booked me an appointment ahead of time for 5:40, at 6:15 they seated me…read more At 6:30 someone finally started working on my pedicure. They started soaking my nails to remove my builder gel at 6:15. I didn't know builder gel couldn't be soaked? By 6:50 I had to ask them to remove my foil wraps soaking my nails, because the product was drying on my now pushed in nails from the foil. This hurt and misshaped my nails in a really weird way. My nails are not curved and the product soaking, re drying while wrapped caused my nails to become very misshapen and painful. At 7:20 and I'd been sitting with my pedicure done for ten minutes STILL waiting for someone to remove the product from my nails. I will never come back here. They shouldn't have booked me an appointment if they couldn't actually accommodate me. As soon as I walked in they told me most of the staff were off on vacation....just don't book so many people if you can't actually provide an efficient, good quality service. I wish they wouldn't have booked me so I could've gone somewhere else and my nails wouldn't have been messed up I had to pick my son up by 8 and I didn't get out of there until almost 8:30p. Which is crazy considering they close at 7.... Their salon was dirty and the drainage lines from their pedicure chairs stink like sewage, I suspect they have a leak somewhere in their plumbing. Anyway, I will never go back. They didn't care that I had somewhere to be they didn't ask how I wanted my nails shaped and cut then beyond where they could be shaped. They had no consideration for clients times. They're just trying to quickly get to as many people as possible, which good for them, but that's not the kind of service I want

My nieces, daughters and myself will never ever go back to this place of business…read more Where to begin. The owner humiliated his staff by yelling, talking down, and was absolutely rude to them. From an HR perspective he should have been dismissed. He was saying you won't be here long and you don't know what you're doing, just sit down. But yelling and in a demeaning tone. Honestly, after being stuck there for 3 hours and me constantly reassuring his staff member they were doing good because it was the lack of communication and leadership from the owner. I actually wanted to leave but didn't because myself and another guest were standing up for his staff member. He literally belittled her and treated her disgusting. She should file a hostile workplace suite on him. To top it off, our nails were horrible. My girls never want to hurt peoples feelings but I will kindly ask for items to be corrected especially when the total was over $300 My daughter's nails were so bad she cried and begged me not to say anything. They were all filed in different shapes and even the woman who painted the design was clearly in shock with how bad of a job the owner did on them. My second daughter pedicure was a French tip with no pink paint, they still did pink but she said I can deal with it but then her nails literally no words, I did say something like you need to fix these and he said I have another appointment and I can't and there on already so I would have to restart in that moment my daughter cried. I was livid and I said you need to fix them they look horrendous my daughter begged me to leave it, so I did. My 4 year old niece had her toes and fingers painted that's all they charged us $40 are you kidding me mind you we were there for over three hours because they overbooked I'm still upset about our experience and I should have not paid for their services but I did. I went back and forth with the owner for over 35 minutes because and I quote " all prices are different then the price sheet" my niece 14 got mani pedi for $50 nope it was $75 I asked why he said oh cause the person who did her toes cost different, honestly I don't know how this place is in business. It's not clean ( osha) needs to investigate without notice and the disgusting treatment of the employees is a walking law suit for harassment and hostile work environment. What is sad about it his staff won't file because they need a job and he would be the kind of ex boss to give horrible reference feedback and really it's due to the abundance of stress they are working under and if they quit no unemployment so these people are stuck. Absolutely disgusting wish I could give negative stars because I would.

I was hurting when I showed up for my pedicure. Sometimes I'll get a sore toe that just is…read moredifficult to even walk on. The nail tech was focused and did a great job