Crystal is amazing! I loved getting my russian mani and pedi by her She loves what she does and I can see it in her work. Very professional and sweet Will be recommending her to my friends read more

Nails by Crystal - natural russian mani - Nail Salons Near Me - Austin, Texas

I absolutely adore my Russian manicure. Crystal takes great care of my nails, and the attention to detail is simply amazing. She moved to her new address at 4000 Ave B, ATX! read more

Nails by Crystal - Nail Salons Near Me - Austin, Texas

Welp. I was super excited to try this place as I read all of the stellar reviews, so I decided to make an appointment since I was going to be in the area. The man on the phone was pleasant enough and I said they had plenty of availability. There was only one reserved spot for the nail spa in the garage--beware, as they made it sound like they had plenty of space. Otherwise it's street parking and there was none open. Luckily I got the garage spot. I came in at 11:30 on a rainy and cold Thursday. I was even a few minutes earlier--not late at all. No one was in the entry and no one welcomed me. Finally a lady popped out and I told her I had an appointment, so she told me to pick a color. They have TONS of colors and I had barely even looked when my tech came. I told her I hadn't chosen yet and took another few minutes. They brought me back to the pedicure area--it was spacious and immaculate. I will say this: it is one of the nicer nail salons I've been to. The place is very nice and comfortable. I was the only person back there and a tech started on my pedicure. I hadn't chosen a nail gel color and brought some with me to compare--except I didn't get the chance as a grumpy tech started on my manicure at the same time, right away. Usually this is nice and efficient to do both at once, but in this case it felt extremely rushed--and there was literally no one else there but two ladies getting manicures only. And they didn't even ask--most places do. She started to take off my gel and took out a drill. I have breakable nails and drills are also just terrible on the nails--it's the lazy and quick way to remove gel. I asked her if she could use a file instead, to which she replied "the drill is gentle" and proceeded to use it on my nails. She also filed and pushed back my cuticles on my left hand before even doing anything--a soak, gel removal, etc--before even wrapping them with foil for take off. After doing so on both nails and vigorously scraping off the gel (barely gave it any time), she proceeded to file my nails (without asking what shape) and "clean" my cuticles, once again using a drill. She did not soak my fingers at all. She did not even apply a cuticle oil or softener, nor anything to moisturize my nails/hand. It was the laziest and most pathetic manicure I've ever had. A $35 manicure where my nails were scraped and totally dried out. Zero cares at all. Then, once she did all that, she asked what color. I told her I wasn't sure since they didn't give me time to choose--mind me that I can't look through colors with one foiled hand. It had not even been a minute people when the tech, bad attitude and all, says to me "we have an appointment after you". I was pretty shocked how rude she was. I told her I didn't have a chance to pick yet so I am now. She got up and walked away hastily. When she returned she kept pressuring me. I finally just picked cause she made me feel so anxious. This was barely a few minutes. She painted my nails quickly and not meticulously at all. Luckily they turned out fine, but it definitely was not the best manicure I had nor was it worth it given the terrible service. When she finished, she said "okay" and started cleaning. She pulled out those disposable flip flops for me and put them on then walked out of the area. Basically, she made it obvious they wanted me to leave and not wait for my nails to dry. Most places, when not busy, say to relax and take your time. Especially when its 45 degrees and raining out. My pedicure tech was much nicer but the pedicure was only okay. It also seemed a bit lackluster and not worth $35. I would barely call it a foot scrub. And just to confirm: I lingered. No one else came in. There were multiple techs not working. So it didn't appear they had a back to back appointment. Total lie. So, I say to take the 5-star rating with a grain of salt. I have a lot of patience and grace, but this place was just absurd in how rude, unfriendly, and unprofessional they were. Terrible customer service. Overpriced for what you get. Modern Nail Spa, Queen Nails, Oasis Nails--all way better options. I will be sure to never return and steer everyone away from this awful place. read more

Nails by Crystal - Nail Salons Near Me - Austin, Texas

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Came here on a Saturday morning right when they opened. Make an appointment a few days before. The space was quiet and clean. The nail tech I had took her time and explained what she was doing since it was my first time at this location. If I come back to Austin I will definitely be coming back here. read more

Nails by Crystal - Nail Salons Near Me - Austin, Texas

Crystal did a great job on my nails ahead of vacation-- including beautiful hand painted flowers.

Just found this place from a friend who frequently comes here to see Crystal. It's tucked away on a quiet street and beautifully decorated. Complete with the fancy pedicure chairs and soft music. They have a special ventilation system to clear out any fumes. Jenni did my manicure and it looks amazing. The polish goes all the way to my cuticles. I'll be back for sure. read more

Nails by Crystal - My awesome midnight blue nails. - Nail Salons Near Me - Austin, Texas

I have been going to Nail Lounge by Crystal for about a year now. I have nothing but amazing things to say about the place! They have so many fun color options, so I love to try new things when I go. The nail techs really take their time and pay attention to every detail, making sure everything looks perfect. Jenny is my go-to, I always love her work! The most recent time I visited, there was some scheduling confusion (totally my fault), but Crystal went out of her way to personally accommodate me. She is such a professional who takes pride in creating the best service possible for her customers. My nails have never looked better, and I leave with a confidence boost every time! Try them out, I promise you'll keep coming back! read more

Nails by Crystal - Cat eye gel manicure by Jenny. - Nail Salons Near Me - Austin, Texas

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I love Nail by Crystal! I have left every single time very happy with my nails. If you want a relaxing, intimate, smaller studio manicure or pedicure- this is the place for you! I love the care and attention to detail Crystal provides to every single service she offers. She is talented in all facets- dip powder, gel, acrylics, regular mani/pedi and designs! Thank you Crystal, I will 100% be back! read more

Nails by Crystal - Nail Salons Near Me - Austin, Texas

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Wow! Jenny did amazing on my nails! It was the first time I came here and I also got a pedicure done by another lady and it was amazing! I will be coming back! read more

Nails by Crystal - Nail Salons Near Me - Austin, Texas

RAT RAT RAT ( on 07/01) AND CREEPY OWNER response on (7/30) After my review about the salon on 7/22, with 3 stars due to The RAT, on 7/30, I got a missed call from the salon in the morning. Same day afternoon, the owner sent me a text message saying by Vietnamese, that thank you for giving her salon 3 stars! I think her response on Yelp is nice but trying to bother customer through phone call and text is super creepy!!!! If her text to my personal phone number is truly a thank you message, I let Yelp viewer judge. I DO NOT APPRECIATE this type of message. Calling me and texting me in the same day just only to say "Thank you" for 3 stars review due to The RAT is CREEPY!!! Rude and creepy owner!!!! read more

Nails by Crystal - 7/30 The owner sent a personal text message regards to my 3 stars on yelp because of the RAT in the salon! Creepy!!!! - Nail Salons Near Me - Austin, Texas

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I just got an SNS manicure and a regular pedicure and I left crying. I actually cried in the salon, but thankfully was wearing a mask which hid it well as I was so embarrassed to be crying at a nail salon. I have been getting manicures and pedicures regularly for about 15 years and I have never been nicked and cut so many times. I was in PAIN. you can see in the photo how red and irritated my nails are. The woman doing my toes cut me as well. I told both girls often "ow" and "that hurts" but it did nothing. I paid over $100 for a terrible massage and to leave bleeding and in pain. One of my toes and four of my nails started bleeding due to how aggressive and rough the techs were. Ivy did my nails and I believe someone named Nu or Ni did my toes. I would not recommend this place. I am extremely disappointed as this is the 4th salon I've tried since moving to Austin and I left unhappy once again. The only reason I am giving 2 stars instead of one is because the salon was clean and offered a spa-like peaceful environment. Update: an hour and a half after I left the salon, I sat on the couch and covered up with a blanket... then after I got up I notice the polish smudged. I saw someone else's review that said this happened to them as well. I put on socks, use blankets, etc. after pedicures/painting my toes all the time and this has never happened. So frustrating. read more

Nails by Crystal - Red, irritated, bleeding nails. - Nail Salons Near Me - Austin, Texas

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I'm pretty sure I've found my new nail salon since moving to Austin! I had a wonderful experience here and will definitely come back. Jenny did my SNS nails and they look amazing. She took her time and perfected them. I don't know the name of the woman who did my toes, but it was a great pedicure as well. The vibes were very calm and relaxing. read more

This was my first time getting SNS nails done ever. Overall experience: not friendly, no guidance, took 1.5 hours and changed nail techs midway through. Never said thank you, or want to book your fill ahead of time. Finished product: for as along as it took was just "ok". They hurt my cuticle several times. And overall they are too thick. I wanted to complain but honestly, was tired of sitting that long and wanted to leave. I had to go home and file them down more myself. 2 weeks later: over my gut feeling I decided to give another shot. I just called on Friday to get a fill appointment. The lady who answered said: No appointments. ?? I said; I'll take any, like in a couple of weeks? She flat out said again, NO Appointments. I went here because they have good reviews. Maybe I'm just the odd man out this happen to? Just want to share my experience. read more

Hit or miss. They did good with my round tips but horrible with the coffin shape like BAD I had to go home and round them out so I didn't look like a villain but also on me for not speaking up. The place looks really clean and nice inside though. Good color selection. Need to make an appointment beforehand. read more

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This is the best SNS manicure I've had. She took special care in reshaping my nails and making sure the ombré blending perfectly. It took 2 hours so make sure you mention specifically what you want when booking an apt. This was $65, I'll def be back. read more

Nails by Crystal - Nail Salons Near Me - Austin, Texas

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This is the best nail salon I've ever been to. I've been going regularly for almost 3 years now. The owner, Crystal, is a dang BOSS and a total treasure! Not to mention calming music, comfortable chairs, excellent service and beautiful work, cute animal videos on all the TVs... What's not to love? read more

This was the exact place I was looking for. I really appreciate how serious they take covid. I'm currently pregnant and honestly it makes me nervous to go get my nails done with nail salons so packed. They are appointment only so there are only 2-3 customers at a time. The technicians all have masks and gloves on. It's calm, peaceful, and very clean and this is the best my nails have ever looked. You do have to send a deposit via Zelle or Venmo to book your appointment but it's returned to you once you come to your appointment. Definitely coming back here! read more

Nails by Crystal - SNS Almond Shape nails - Nail Salons Near Me - Austin, Texas

Always a nice experience! Jenny & Hop are amazing. It's very relaxing and my nails always look so good. Thank you ladies for making my nails look their best! read more

Nails by Crystal - Nail Salons Near Me - Austin, Texas

I'll echo other reviewers- the atmosphere is spa-like, the scheduling is no-hassle, and the dip manicures are the best in town. They show cute animal videos on the big screen and offer you a beverage at the door. With construction on 6th Street and less than ideal parking, it is a little difficult to get to, which the person I talked to on the phone warned me about. This place is worth the hassle. Crystal was super polite, professional, and was great at helping me pick out a color based on a picture I brought with. They offer a week guarantee, so if there's any issue they'll fix it free of charge. Barring any accidents of my own doing, this mani will hold up for considerably longer than that though. (~3-4 weeks, I'd say.) Trust me, you'll be in good hands! read more

Nails by Crystal - Nail Salons Near Me - Austin, Texas

I came here while I was visiting a friend Austin to get gel manicure. The woman who did my nails was very experienced and was meticulous in cleaning and prepping my nails for the gel. She did a phenomenal application and when they told me only $40 I was astounded! In California they charge $45+ for gel manicures. The shop is clean and decorated beautifully. A hidden gem! read more

Nails by Crystal - My nails - Nail Salons Near Me - Austin, Texas

I'm so happy I finally had a chance to visit Nail Lounge by Crystal. It's convenient to where I live and I kept driving by it. The atmosphere is peaceful and the staff are very friendly. It's a lot larger on the inside. I think they have about 12 pedicure stations and another area dedicated to manicures. The inside decor is very modern and all the areas were clean and tidy. They worked on my shellac nails during my pedicure and were super efficient with their time. I chose the Aroma Therapy Pedicure for $45. Their pedicure prices range starting at $30. It's worth it. Denise gave the best foot massage and I enjoyed the towel wrap and lavender lotion she used. Khoi did my shellac nails and did a great job. I especially liked the way he shaped my nails and also listened to me when I said I prefer my nails short (I've had some places argue with me about nail length). I was so relaxed leading up to the Christmas holiday! I will definitely be back. read more

My daughter and I came in today for our wedding mani/pedis! We left well beyond satisfied, we can't stop talking about how beautiful our SNS nails are and our pedicure gel nails are. Crystal recommended us the SNS nails for many reasons which we are glad we decided to go with. All four staff members pampered us well, the salon is very clean and calming. We will most definitely be back! Edit: 2nd visit was yet again amazing! SNS full set. read more

Nails by Crystal - Nail Salons Near Me - Austin, Texas

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I called to make an appointment and the lady was so rude! She said she was booked and didn't accept walk-ins before I could ask for an appointment time. She was very rude in her tone. This salon obviously doesn't need the business and I would not recommend this nail salon. read more

I can't say enough positive things about this place! Not only is this the best SNS and pedicure I have ever had, but the customer service was exceptional! They are always very busy! They don't rush and take time with every detail of perfection with your nails! But they are very honest about if they can fit you in or not! An appointment is the only way to make sure your seen. read more

I was a loyal customer for two years and even had my go-to manicurist. I had a meeting that ran long and realized I wasn't going to make my appointment. I texted, notifying them I wasn't able to make it and apologized for the missed appointment. The next time I called to reschedule Crystal was so rude to me on the phone, saying I no showed and owed her a cancellation fee. She wouldn't provide me with an appointment with my manicurist. While on the phone I reminded her I texted that day and have been a customer for years, going every 8 weeks. I have never been treated so poorly by a person. It was very jarring. I decided I don't need to support a business that so flippantly will treat a person like that. I feel bad that my manicurist lost a customer...and she has no idea it's because of Crystal. read more

--------------- 3/15/20 In response to the owner's comments: I was truly hopeful that your response would have been more professional. When you mess up in customer service, you take minor losses for the win in the long run (i.e. customers try again or change their reviews from negative to positive). Businesses make mistakes and have the ability to improve. There's no reason someone coming back into your place of business, given a mistake made by the business, should have to pay. My experience here was atypical at best. A two hour pedicure is abnormal. Having multiple layers of a defective nail color painted on (it was supposed to be rose gold by the way) is atypical. Dealing with employee frustration on my body is atypical (and uncomfortable). I came in and asked for a gel manicure and pedicure expecting to pay full price, because I can. I left with incomplete service, and made an agreement with you that given my atypical service, I would be receiving a polish change the next day free of charge. Those are the words that you stated independently given the atypical service (2 full hours, incorrect color, poor results). I left a full tip given your generosity despite my atypical service on the assumption that you would honor your word. Not charging me extra for gel or polish removal (ridiculous) is the least you should do for the waste of my time over two days (total 3 hours) and for the horrible results (which is what I assumed you were doing). My first day in, with the assumption that I was coming back the next day upon paying, I mentioned that you didn't have to decrease the price, but you insisted. You changed your mind twice on my second day there (initially planning to honor your word and fix existing polish, then stating it couldn't be done with the existing polish after I already sat down and started the process, and then eventually asking me to pay for the services I tried to receive the day before--very awkward and uncomfortable discussions, and I'm not shy or uncomfortable ... ever). The issue is the manner in which you handle these situations. Be decisive and honor the promises you make to customers. Make up for your mistakes. Please don't get into the practice of responding in this manner to neutral reviews on Yelp. If anything, it supports the more negative aspects of my review and my experience. Best of luck. read more

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This is the best place I've ever gone for an acrylic set. There was a scheduling mix up but they were still able to accommodate me and the attention to detail was phenomenal! They have a huge range of colors to choose from including regular, gel, and dip. I'd recommend them to anyone wanting to get their nails done. read more

Nails by Crystal - Coffin acrylics - Nail Salons Near Me - Austin, Texas

I just went in to get a manicure and they refused to serve me a glass of wine in a loud and rude manner. It was so strange, it's my birthday tomorrow so I thought I'd treat myself to a relaxing mani and beverage. Instead the lady beside me enjoyed her glass of champagne while I sat silently feeling awkward for being told no. Very odd and rude. They were also talking badly about other customers saying that they changed their mind about which services they wanted (that were less money) after making a group reservation and saying what a waste of time and money they were. I was so turned off by the unprofessional attitude from start to finish. Update: I think the response says it all! now I'm knocking you down to 1 Star. You're welcome! read more

Best mani and pedi of my life. I am a hand model so I take serious pride in how my nails look. Make an appointment and go see Crystal!!! read more

Nails by Crystal - Dip mani in my favorite color! - Nail Salons Near Me - Austin, Texas

This place has extremely disrespectful customer service. They do not care about their customers and will screen calls/ban people for no reason, even loyal customers. This place DOES NOT deserve your money. Go find another small business to support. read more

Crystal is SO AMAZING! I'm always beyond pleased with my nails and the service and the cleanliness: comfort of the salon. Lol I've never been the type to just admire my nails at random times throughout the day, that's I till I started going to see Crystal. And get this, they last for up to 3WEEKS!! I was so used to going every 2 weeks or even sooner for chips/ fills / breaking ... not anymore. I'm so grateful this place was recommended to me and I gave them a try, It literally is the best place in Austin hands down. And I've tried so many salons .. experiencing either an ok job with good customer service or a Good job with the worst attitudes and terrible service. This place is all around the best. If I could give 100 stars I would. read more

Nails by Crystal - SNS dipping! Clean quality work, excellent service, clean tools, and great technique. Crystal is amazing - Nail Salons Near Me - Austin, Texas

Best mani experience in Austin, hands down (no pun intended). When I saw this had opened in my neighborhood I knew I had to stop in. I'd been looking for something within walking distance and I was so excited to find this place! I stopped in on a Saturday and they were able to see me right away without an appointment. The space is brand new, beautifully decorated and clean. Crystal the owner was my technician and she is thorough, fast, and super sweet. I got an SNS mani because I wanted something that would hold up for a little while. She shaped my nails perfectly (not lopsided at all) and covered the edges completely which is always my biggest problem with other places. They are also very gentle with cuticles and instead of trimming them down, they use a buffing tool so I wasn't left with those blunt edges that turn into hangnails. Everything about this experience was lovely and I will for sure be back. Even if you're not in the neighborhood, this spot is worth the trip. There are plenty of seats so I imagine it would be great for a bachelorette group as well as if you just wanted to drop in solo. read more

Nails by Crystal - Nail Salons Near Me - Austin, Texas

Wonderful! I callled for an appointment and was about to get in right away. Parking available in the garage age. The salon was quiet with relaxing music. They offered tea or water. I got SNS, the most thorough and best shaped nails that I've had. She was gentle and did not poke or cut me. read more

Nails by Crystal - Nail Salons Near Me - Austin, Texas

I very rarely would write a negative review for a small family run business. I also want to preface this by saying that I understand that nail techs work their butts off and are probably doing appointments back to back, but this does not give you the freedom to actually act rude to the people who are paying to keep you in business. And, to be honest, I've never had a nail tech be actually MEAN to me. First, she was upset that I asked for the water to be hotter. She was so upset that I asked her to change the temperature, that she started talking about me to the other nail tech. At one point when I was getting my massage, she laughed and told me my leg was "too heavy" and I needed to use my own strength to hold it up as she was massaging me. I've never been asked something like this!!! Isn't the point of a massage to relax, she was telling me to hold up all of my body weight by myself. Every time I put a tiny bit of weight into our hand, she dropped my leg hard all on the side of the tub to show me she could not hold it. I have a small bruise on the back of my ankle from her dropping my leg down multiple times! During this whole time she was talking and laughing about me. Then, As she was painting my nails, I was having a conversation with my friend and accidentally moved the tiniest bit. She threw her brush down and looked at me and said "you cannot move." She was so mad!!! The craziest thing about the story is, 4 1/2 hours after my pedicure, I was sitting on the couch with a blanket over me and when I pulled the blanket off, my entire big toe had been smeared by the blanket. For some reason, she had put some thing on my toe to keep the polish wet! I have no idea why it was coming off 4 1/2 hours later. Please see pictures below. All in all, I would never go back to this particular person. That being said, my friend got a wonderful pedicure by someone that was wonderful and nice so maybe it was just my technician. read more

_______________________________________________________ This has been my go to salon for almost two years now, I absolutely love Crystal and her staff. Crystal is truly an expert at nails and I can't cheat on her! Lol I have been doing my own nails due to covid, but finally decided I deserved a spa day. They always greet me by name, give me the best service and take their time with me. Everything is super clean! They are wearing masks and have you sanitize your hands upon entry. They only allow three staff members and three customers at a time in the salon so there's plenty of space between services. Appointments are required. I switched from long to short but I'm loving my new nails!! They always have the newest, classic and cult faves when it comes to nail colors and are on top of every new trend (ask about the collagen foot mask). I always feel so good after leaving; the environment is calm, relaxing and luxurious. Thank you Crystal! read more

Nails by Crystal - SNS matte black coffin shape by Crystal - Nail Salons Near Me - Austin, Texas

My friend & I got regular manis & pedis. They did what they called a "dry" manicure. I thought she was buffing my nails but once I removed my polish, saw that she buffed divots into my nail beds. I've never had hangnails this bad. Pictures will be attached-one to show my polish & hangnails & one once I removed my polish. So upset & disappointed. My nails look terrible & this was my first manicure after taking a break for months. Now will have to wait months for them to healthy again. read more

Nails by Crystal - Hangnails less than week after my "dry" mani - Nail Salons Near Me - Austin, Texas

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Best dip I've ever had. Unfortunately the most rude women ever. I've never felt so uncomfortable in a nail salon, especially listening to the main lady answering phones and yelling at people. We were talking at a normal level and we're scolded and then literally separated so we couldn't talk. read more

Crystal does an amazing job on my nails! I drive in from out of town to see her. So relaxing there, extremely clean and very professional. You will need to make an appointment before your visit fyi! read more

Nails by Crystal - Nails by Crystal! Love her! - Nail Salons Near Me - Austin, Texas

**DO NOT GO HERE** I scheduled an appointment over the phone. I called back the next day to reschedule to a different day because of some changes in my schedule. When I called back I spoke with Crystal herself who happily rescheduled my appointment. When I got off the phone with her, I realized I didn't receive a confirmation text about the change as I did when I made the initial appointment. I called back immediately and she reassured me that she made the changes on her end. It is now the day of my appointment and when I called to confirm, they told me Crystal is out of the country and they have no more availability for the day. I myself am going out of the country tomorrow and am completely out of luck. If they can't trust their own OWNER to get something as simple as scheduling correct, I don't trust them with my business. read more

I've been going to nail lounge by crystal every week for 2 years. I am probably their most loyal customer. Last week, I had an appointment at 11 am which they called me to reschedule because they overbooked. I was accommodating and said that was okay and I would come in at 6 instead. When I got there at 6 I told them I only had about 30 minutes and I hoped that was okay. They dropped me as a customer and told me I can never come back. They clearly do not value their most loyal customers. I've seen them do this to a lot of other people but I thought they valued me as a loyal customer. Crystal also told me that they don't like doing my nails / it's hard for them to do my nails because they are short. I've always been self conscious of this so to hear a salon owner actually tell me this made me feel so embarrassed and uncomfortable. Like I say, I've seen them do this to many others and I'm not sure why I thought I was immune. Reply to owner's response below: Hi Crystal, I have enjoyed your salon over the past couple of years so I'd like to reply and take the high road to show my appreciation. I'd also like to offer some advice that I think would be very helpful for your business if you're open to it. As a fellow business owner, I know that it is very helpful to let your customers know about your policies up front. For instance, I respect your time and the time of the people there that have worked on me. If I knew that there was not time built in to pick a color and use the bathroom I would come in early to make sure that was done before the appointment time. Other salons I've been to bake in an extra ten minutes to account for color selection. If you would have let me know I needed to be seated and ready right on time, I assure you I would have been early to each appt. I think also being very clear about your no show policy would be really helpful for you reviews. Anyways, just some advice! It felt very sad and hurtful to be banned from coming in when these policies were never expressed to me and I've been such a loyal customer and fan. I believe I was one of your first customers actually :( read more