This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

We had a complete disaster on our hands. I purchased a custom-built 6ft tall cedar hot tub to use…read moreas a hybrid therapy pool/spa. Several contractors worked on the project. Let's just say mistakes were made and we experienced a lot of confusion and many delays. After about a year with little progress, I was having difficulty finding anyone trustworthy, who was willing to do the necessary revisions to complete the installation. To say I was desperate would be an understatement! Jason from Living Waters came to check things out and asked all the right questions. I could immediately tell he was an honest guy running an honest business. I was comforted by the fact that he was obviously knowledgeable about hot tubs in general. He could see that we were in a bad situation, but was willing (and able) to be creative, get his hands dirty, and do what was needed to set things right for us. Once I hired Living Waters there were no more surprises and no further delays. Jason has an extremely versatile skill set, which enabled him to address various little problems, which I would have assumed were outside of the project scope. He communicates better than any contractor I've worked with, constantly keeping me updated on progress and clearly articulating any hurdles he anticipated, while at the same time providing assurances that we were on track and on schedule. We had our first soak last night, and couldn't be happier.

Jason at Living Waters was responsive when I reached out and within a few days he was here. Spa…read morecirculating pump died but he diagnosed and replaced the pump in about a hour. Pricing is what I was expecting.

Beware the store does not honor advertised pricing online…read more 3 " chlorine tabs for 35 lb was $169. Sorry sir we cannot give you the price we advertise unless you drive 20 miles back home and order online and pickup at the store you standing in. AVOID LESLIES UNLESS YOU BUY ONLINE. THE RIP OFF WALF IN CUSTOMERS ON ALMOST EVERYTHING

Zero stars if that was an option. This happened this afternoon and I'm still shaking. 3 years ago I…read morebought a Jacuzzi sand filter at this store. I just started getting filter sand in the pool and a quick online search pointed to parts inside the filter but I could not find the the part numbers online. I went to the store and after a little looking up on google and them calling someone, they told me they didn't know the part number so I gave them a part number that Namco gave me ( Namco was not sure if it was the right one and told me to go to leslies the jacuzzi filter dealership to verify) I was told they could not verify the part number, I asked if someone could look it up I was told "That's NOT OUR PROBLEM WE ARE NOT JACUZZI find it yourself. when I questioned that, I was told to get the hell out or I'm calling the police, at this point a male employee came around the counter and got right into my face, 2 more employee started yelling at me and calling me an ugly old man and other things all the while the male kept getting closer and closer being physically threatening, The person I believe was in charge had to grab him and pull him away but he went around her and he and along with 3 other people followed me out while insulting me They followed me out to my car 4 of them yelling and insulting me taking pictures of my car. I was about to call the police when the person who I think was in charge finally was able to get them to leave me alone and get back in the store. I'm a 62 year old disabled man, who just wanted a part for a filter I bought there. Shop at your own risk I advise to AVOID THIS LESLIES until they hire and advertise new management. There is a Namco in the strip mall behind the store and they have always been helpful.

Thank you Teddy Bear Pool's - we thought that we needed a new motor and my wife brought the old…read moreone with her - your workers told her that we didn't need a new motor and recommended the remedy. Thank you again!! Ken and Terry L. from Ludlow

Huge thanks to Mario, Bill, Shawn, Lou, Jesse and everyone on the Teddy Bear Pool service team…read more They continue to provide professional, courteous and outstanding service and I couldn't be happier. Over the years they've installed a new pool pump, pool liner and a chlorinator, and they patiently answer any questions and absolutely guarantee their work. You cannot go wrong with Teddy Bear. They have your back!!

We were blessed to have a chance of going here several years ago because of the FREE Livestrong…read moreprogram for cancer survivors. Now because of that my amazing wife, stage III cancer survivor is thriving and surviving! As a spouse and caregiver, I got to go here as well! Dawn and Sherrie are 2 of the nicest caring people in the World. Now we have continued to go almost daily, almost religiously. Power pump, body sculp, Zumba, yoga, and many other classes we both enjoy. A multitude of different instructors! All very skilled. High energy! Friendly fellowship amongst us all trying to age gracefully! Give it a try. I used to play basketball, volleyball, etc. now post spinal fusion this place is my pl to feel very similar after completing a class. Also because we're national members we've enjoyed classes in Northampton, Southbridge, Rochester NY, and Cave Creek, AZ. A wonderful place. Thanks to the amazing staff at Scantic valley ymca! Great work getting back through continuous covid19 pandemic!

This is the local YMCA to join. The staff is phenomenal and they have personal trainers available…read more(which my wife has been very happy with.) The locker rooms are clean as is the pool (actually the whole place is very clean and brightly lit.) They have numerous programs for all interests. Well worth the membership fee.

My hot tub sprung a leak. Chris the tech was super responsive, quick, fixed it for a fraction of…read morewhat another company had quoted me. You guys have a life long customer in me.

We bought an above-ground soft sided pool from 21st Century about 5 years ago and opted to go with…read morethe salt water which is amazing. This year we did have some problems with the legs that hold it up as they were corroding. We are very happy with the replacements that were installed. The crew that came were efficient and professional (I'm sorry I don't know their names). A second problem arose with the salt mechanism and again we got excellent service. Mike made 2 separate visits and was very helpful in answering our questions. He worked in the crazy heat to make sure everything was operating correctly and double checked it all. Thank you Mike. We have had good responses from the office and service manager whenever we are in need.

I discovered Splashy Pools and Spa after my existing pool service told me they didn't perform a…read moreone-time cleaning during my pool opening which unfortunately, my pool badly needed. When I called Splashy Pool, they responded to my call right away and immediately scheduled an appointment within a day. The technicians did an excellent job vacuuming and brushing the liner, testing and balancing the chemicals and informing me of any follow-up actions I should take, all at a reasonable price. The techs were experienced, professional, friendly and careful and worked in extreme heat conditions. I was fortunate and grateful to have hired this company and wished I had found them sooner. Without a doubt I will be hiring them again in the future to open/close my pool.

they took my money and didn't service the pool. What else do I need to say to get my point across?…read more I don't trust this company.