We needed to replace some appliances which failed. We we treated very well snd given goon…read moreinformation about the appliances. I felt they were honest- did not try to push a more expensive item than we needed. Delivery was easy and the men were courteous and helpful. We would recommend Western Mass Appliances!

Our fridge died December 30th, and these folks went above and beyond to get us a new one the same…read moreday starting from when they picked up the phone on the third ring. The owner himself came by to make sure everything went smoothly. The delivery guys were awesome. Everyone was so kind and professional. Thank you SO MUCH!!!

I give highest rating to Cardi's furniture ( aka Ashley's furniture) because of the excellent…read moreservice provided by Susan with the specially ordered bedframe which was beautiful. We wanted to buy our daughter a bed for her birthday and we live in California and she lives in Northampton. Susan was not only professional and reliable but she personally arranged delivery on our daughter's birthday but also followed up with the bedframe (which was available earlier than expected) and provided the credit she had offered two months earlier without my need yo do anything. Susan provided the best service I have ever received and I only had contact with her through the phone and text messages. I would give a higher rating than five stars if possible. Thank you Susan and Cardi's furniture.

Beware -- unprofessional and dishonest business practices!…read more I wish I had seen all the negative reviews about this company before making my purchase, because my experience with Dan Wells at Affordable Mattress and Furniture was almost identical to several others. I called ahead to let Dan know I was interested in a couch and ottoman, and he confirmed they were available. When I arrived, however, he had already sold the ottoman and only the couch remained. I told him I wanted both pieces, so he said he would order another ottoman. When the delivery finally happened, it was raining -- and not only did they arrive without the ottoman, but the couch was completely uncovered, leaving all the cushions soaked. I had to set them up myself and dry them out before use. Even worse, during the delivery they caused significant damage to my stairwell -- including the walls, ceiling, and door frame. I took photos and videos immediately and contacted Dan right away. Instead of apologizing or taking responsibility, he was condescending and defensive, immediately accusing me of lying and claiming that "there's no way his delivery guys caused all that damage." He insisted the damage "must have already been there." This was absolutely not true. He promised to come inspect it himself and said the ottoman would be in "tomorrow or the next day." Weeks went by -- no ottoman, no visit, no call. I had to repeatedly chase him down for updates. Every time, he had a new excuse: "We're so busy," "the ottoman is heavy," or "my repair guy is in high demand." After months of delays, he finally showed up on July 20th -- more than two months after the original delivery -- with his "painter" to "look at the damage." Again, his tone was condescending, suggesting that "not all of that could have been from his delivery guys." After that visit, I heard nothing again for weeks. By September 13th, I had to reach out yet again, and the same excuses followed. As of November 11th, it's been over six months, and nothing has been repaired. He has stopped responding entirely. I told him not to come back into my home and asked for a simple $200 refund of the delivery fee so I could pay someone else to fix the damage. I even sent him my Venmo -- still no response. To make matters worse, I've noticed a disturbing pattern: for every negative review about this company, another suspiciously positive one appears soon after, contradicting the complaints almost point by point. Dan Wells and Affordable Mattress and Furniture have shown no accountability, no professionalism, and no respect for their customers. Between the damaged property, months of excuses, accusations of dishonesty, and lack of any resolution, I would strongly urge anyone to take their business elsewhere.

Best Place to go for all your furniture and bedding needs …read more Ask for Dan he's the best! Always so helpful.

Tom and Lisa, on behalf of my Dad and me, we can't thank you enough for the truly remarkable…read moreservice provided by you and your crew with T&L. We are so grateful for your assistance and compassion during the house clean-out we needed to manage after a difficult loss in our family, for a home that has been in our family for over 70 years. Your dedication to this invaluable service and genuine care has left an indelible mark on our hearts. On the day of the clean-out, we were immediately put at ease by the professionalism and kindness of the crew. They worked efficiently and incredibly fast but remained very conscious and careful about not causing any damage. We still can't believe what you were able to manage in less than a day. If you find yourself in the difficult position of needing a house clean-out after the passing of a loved one, I wholeheartedly recommend Tom and his crew at T&L. Their exceptional service, combined with their understanding of the emotional journey you're going through, will make a challenging time just a little bit more manageable. Thank you again Tom and Lisa, for your compassion and professionalism and for turning a daunting task into a healing process. Wishing you all the best! Sincerely, Meg and Rudy

crew came to my house and did a small job, they were courteous and reasonably priced, I'd…read morerecommend them to anybody

(A reviewer stated Kloter does not use mules--that information is no longer accurate.)…read more Nate worked with me on my 12'x16' shed order so that I got exactly what I wanted, Mark set up the site with a Bobcat and crushed stone, Joe managed to reschedule the next day after the first weather-related aborted delivery--it was very important that the shed be in place before a moving POD was delivered the very next day after the successful delivery--Sam and Devin brought a motorized "mule" which circumvented the previous day's problem and placed the shed perfectly. I AM THRILLED! Every time I catch sight of the shed from inside the house, my heart leaps up.

Friendly staff and quality merchandise. I have purchased a gazebo, shed , and most recently a new…read moresofa and home accessories. I have never been disappointed with any of my purchases.

Selection is excellent and owner is extremely helpful. The cash option is a great idea.read more

Stopped in looking for a chandelier for our dining room. We were greeted and helped by a very nice…read moreguy. The prices and selection were great, plus they can order anything you want. We actually found a "floor model" chandelier hanging up and wanted that one. After a lot of haggling about the price, we both agreed, and made the purchase. He got a ladder and took down light and packaged it up real nice for us. I guess they used to operate across the street, but closed that store, and moved to the other side the street. They have a great selection of indoor, outdoor, chandeliers, bathroom, kitchen, etc. You really need to stop in to appreciate the fixtures in person. Will be back.

A family owned business that sells well built quality sheds at a reasonable price. Scott will make…read moresure you're 100% satisfied and happy with your purchase. I highly recommend Skip's in Agawam! Great people!

The entire crew from skips was awesome to work with. They always took the time to work with me and…read moreanswer any question I had. From just shopping to purchase and install, i am very happy with the purchase.

Absolutely my favorite place to buy furniture! Hazel is gifted and very honest, so if you want…read moresomeone to lie, shop at your corporation chain stores.. She has gone out of her way to come to my home and give me her honest opinion, so suck it up if you don't like what she says, because Hazel knows her stuff. Quality is definitely the reason I continue to go back, time after time, yes you are going to pay a little extra, but you won't be disappointed in the end.

The owner Hazel is absolutely amazing! We had been looking for some new furniture & had been to…read moremany furniture stores. Uncertain which way to go...Hazel offered to come to our home and she literally transformed it! Her enthusiasm is incredible - never had such an enjoyable purchasing experience. Our style was all over the place and she figured out what it was (mid century modern) & how to make it cohesive while using many things we already had. She also brought in items that we could choose to keep or not - such a fun process and her creativity is A+. Her paint color suggestions +++ were spot on - TRUST HER! The room(s) layout(s) now works and she's created spaces we love to be in - thank you Hazel!