I contacted Igor about my dishwasher on a Sunday. He responded quickly and was able to come out on…read moreMonday. It was not a straightforward issue and the dishwasher is quite old, but he was able to repair it. He also gave us his honest opinion on when we should plan to replace it. I would definitely recommend Igor if you need an appliance fixed!

I am so pleased with the excellent repair of my washing machine. IZ Appliance repair fixed it two…read moreyears ago, it's still going strong!

We just purchased our second Appliance from Chris Kerr at Manny's appliance in Wilbraham. This…read moretime we bought a speed queen washing machine. Chris was helpful and when we asked about a more expensive model he suggested to stick with the one we were looking at. Delivery was as expected, arrived when they said they would. Would recommend buying appliances at Manny's.

It's unfortunate that zero stars is not an option. If you want the absolutely worst customer…read moreservice, poorest communication, zero quality control and longest delays, this may actually be the appliance store for you. I did purchase originally from a different location which came with it's own challenges, however once you have a problem you're funneled to this store and for the holy love of Christ, what a fucking trainwreck. My issue was that a part needed to be replaced because it was damaged on delivery. Literally 4 months later and a dozen emails, the part finally arrived... damaged. Damaged part was taken away and there was zero communication for weeks, despite numerous emails from me. Only after I emailed like 4 other managers did I get a response. I finally agreed to take a measly 10% refund instead of dealing with the absolute clusterfuck that is Manny's. They didn't ask how I wanted the money returned, and the card they refunded to was decommissioned months ago due to fraud. The billing department called me to try to fix the issue (honestly, the only competent person I dealt with). Unfortunately he told me his money was gone and that I should call my bank and find out where his money went. After I made it clear that was not my responsibility, he quickly agreed to just cut me a check. Problem started in early July and was "resolved" this week (December 8). PLEASE save yourself - there are so many more competent appliance companies.

Family owned small business with the best people running it. They were knowledgeable and helpful as…read moreI looked a fool trying to describe my washer problem and model and they figured it out through my blabbering and blundering. Prices were competitive with anywhere else I checked and they got them next day so I was only out laundry for one day it was so nice.

I have purchased several items from these people for various appliances. They are always helpful…read moreand I have my parts next day. I am a DIY type so it's good to have a reliable source for parts.

This place is great! I got a refurbished second hand washer and dryer about 4 years ago from these…read moreguys.. the owner delivered and set them up for no additional charge and they have run perfectly! Just recently I ran into a problem with the dryer belt breaking so I called the owner-not only did he remember me but he gave me a very very fair price to come fix it- and he came to fix it asap! I highly recommend this business if you are in need of a new washer or dryer- or if you simply need some repairs! The Best!

From the owner: Although L& W Appliance Service provides excellent appliance service, we choose to go beyond and…read morefulfill all our clients appliance needs. We carry a large selection of repair parts for most major appliance brands and if you need to replace your appliance, we have a huge selection of reconditioned appliances in stock. Visit our store today to see what we can do for you!

Always friendly, willing to help, always makes me feel welcomed, always willing to give me tips on…read morehow to take care of my bike, overall a great store I would recommend you visit

From the owner: Good Tunes Bicycle Shop at 483 Breckwood Boulevard in Springfield, Massachusetts offers bicycle…read moreenthusiasts a diverse selection of high-quality bicycles and accessories to cater to every rider's needs.

My microwave died. 'Tis the season to be jolly but I can't face shopping for a new microwave! I…read morecalled SALEMI and gave Adam the information from my existing appliance and said I'd come in to talk. By the time I arrived he had not only researched to find out what I actually had but looked up the information about a reasonable replacement. We discussed price, delivery, installation, removal and my shopping was complete. What a relief- thank you for all your help

Zero stars. Scary, abusive installation process. This store has no business selling Miele or any…read moreother high end appliances. During the process of installing a $2K dishwasher, the installer complained about one thing after another - first, he couldn't get one of the hoses out; then he wasn't sure he'd be able to install the cabinet panel. He became agitated when I tried to wipe off residual styrofoam pieces from the side of the dishwasher before he installed it, and he ordered me to, "get out of [his] work area." When I explained that I was just wiping off the styrofoam pieces, he said, "I have kids to pick up, get out of my work area or I'll leave; this isn't my main job anyway." When finished, he left me with a leaking pipe and told me to call a plumber. He denied damaging the pipe and claimed it was old and ready to crack. When met with skepticism, he told me, "f*** you" and "go F*** yourself." When I contacted the owner of Salemi Appliances, a man who identified himself as "Vincent," he defended the installer by stating that he had never had any complaints about him, and therefore I must have provoked him into being abusive. Two days later, a licensed plumber came to look at the leak and said that it was clearly from the work that the dishwasher installer did, which he said was not consistent with MA plumbing code. So either the installer is incompetent or he intentionally did an incompetent job. Women should be extremely cautious about buying anything at this store or allowing them to send someone into their homes. Spend your money elsewhere. And always look at the "lowest" reviews - you can't really verify who's giving the high reviews - relatives, friends, employees, who knows.

I had a cart full of heavy items and this employee named Pete was so helpful and polite. He saw I…read moreneeded help and came over and loaded it in my car for me. Its nice to see you hire people who care!! I will be visiting your store again and suggesting it to family and friends.

A few associates are great. Overall, customer service isn't great. Don't order a refrigerator here…read more They'll use a lousy company in CT who may or may not show up at the scheduled time and who may or may not even deliver it if they don't feel like removing the door. Home Depot will not help you: they use 3rd party to avoid any accountability. Some of the younger hires are entitled and act like you're inconveniencing them over even the slightest requests (like a bag!).

I give highest rating to Cardi's furniture ( aka Ashley's furniture) because of the excellent…read moreservice provided by Susan with the specially ordered bedframe which was beautiful. We wanted to buy our daughter a bed for her birthday and we live in California and she lives in Northampton. Susan was not only professional and reliable but she personally arranged delivery on our daughter's birthday but also followed up with the bedframe (which was available earlier than expected) and provided the credit she had offered two months earlier without my need yo do anything. Susan provided the best service I have ever received and I only had contact with her through the phone and text messages. I would give a higher rating than five stars if possible. Thank you Susan and Cardi's furniture.