Greetings: For this…read moreoutlier review, I'm going to reflect on an amazing community asset: Arlington Heights Orthodontics and Dentistry. Please understand that I don't know much about other similar providers, but I will share my thoughts about the care provided for my two children over the years. When we needed braces for our son, the name we were given was Dr. Kemp. He is the definition of local legend, and he's earned those accolades the hard way: He created a superior practice and provides amazing care for patients and family alike. Dr. Hall is the other heavy hitter in the office. Impressive in all ways, working with skill and compassion. If you're like me, environment plays a huge role in experience. Their office is spotless, smartly decorated, and inviting. More importantly, the office staff provides exceptional customer care. You lnow you're in good hands with this team, which speaks to the quality and thought given to hiring practices. Finally, and most importantly, I can boil down my experiences here to one word: Trust. I whole-heartedly entrust my children's care in this field to Arlington Orthodontics and Dentistry. That should speak volumes to you if you're flying blind in trying to make a choice about selecting a practice. No pictures today out of respect for patient privacy. Until next time...tk Until next time...tk

There is no better place for anyone who needs to get their braces done! Having experienced another…read moreplace as well, this place is hands down the best place to get results and to be treated with kindness and patience. Whether you call them 4 times to reschedule or walk in they always greet you the same, with kindness and with warmth. Nicole is one of my favorites at the front desk. All the ortho docs are insanely awesome, there simply is no better place. All the staff also is great at what they do. As a 40 some year old getting braces, I will tell everyone I know this is the place to go. On a side note, the ambiance and cleanliness is top notch!

I came here to get a retainer made. I had braces years ago (from a different orthodontist back…read morehome) and wanted to make sure my teeth didn't drift as I age. Dr. Kaplin and his staff were all so nice, helpful, and professional. I got my retainer and have been very happy with it.

Today, Dr. kaplin was rude and snappy to us during our visit…read more He was pleasant at our first consultation visit. He explained thoroughly our options and what we could do for my daughter's braces. He did scans and we decided to wait for the 2 upper teeth to fall out. But now Dr. Kaplin is saying we need to extract all 4 bottom baby teeth, 2 upper baby teeth and 2 upper adult teeth all at once! Then he can start the braces for my daughter. When we mentioned that that was not what we discussed previously, his tone changed and started becoming rude and snappy and seemed annoyed by us. "I don't think we are on the same page here. I'm hearing a lot about baby teeth but I'm not concerned about that"

This practice is extremely difficult to work with. Their office hours are almost entirely during…read moreschool hours, despite the fact that most of their patients are school-aged kids. They expect children to be pulled out of class for routine appointments. They're only open every other Saturday, and those slots fill so fast they're basically unusable. The practice is completely unaccommodating and has an arrogant attitude about it. To make matters worse, both of my kids were told they'd have braces for about a year, and in both cases treatment lasted nearly twice as long. Either they're very bad at estimating timelines or they're not being honest up front--neither is acceptable. It also feels like unnecessary adjustments are made just to undo them at the next visit. My dentist was surprised by how uneven my daughter's teeth still are. Overall, this place feels difficult, poorly managed, and questionable. Not recommended.

Dr Gerry Aylward and his staff are just the nicest people. They are very welcoming and do great…read morework.

The quality of care and professionalism in this office is poor. At his recommendation, I put my…read morechild in Phase 1 for braces. Spent $4k for that process. Upon completion, I had questions at office visit of Dr. Verbic and he dismissed my concerns and told me we would speak at next visit. Made that appointment and when I showed up 2 months later it was just an appointment for an X-ray. I asked why and was told that this is how they do it here. Apparently, due to lack of schedule availability it would take another nearly 2 months to get an answer. He has 3 offices so maybe he's spreading himself thin. Feeling rather uncomfortable about the whole situation, I saw 3 other orthodontists and come to find out that my son has major jaw alignment issues that were not addressed by his treatment. Basically, phase 1 was pointless and just a money grab as he will need full orthodontic treatment again. Beware of his diagnosis!

I'm exceptionally disappointed in Verbic Orthodontist. My retainers keep cracking for my upper and…read morethe lower permanent metal bar keeps coming loose and disconnected. They have fixed and replaced these just about every 5 months. I don't bite into nor eat heavily crunchy foods. I'm a senior that needed to go through braces for a second time in life due to shifting. Therefore you'd expect the technology to be better than it was when I was a teen. Apparently not. They refuse to continue fixing and/or replacing the retainers that are supposed to be durable. They blame it on the products they use are not strong enough and instead refer me to go to my dentist to see if they use stronger products. This was such an insult and an admission that they would not complete the task they are paid for. Do not use this Orthodontist if you have any bite issues. They cannot help you. They should not claim Orthodonture services if they cannot complete or correct standard bite issues and be able to obtain the proper products to resolve the problem.

My first impressions were very good. Kind staff, good with kids, they talk you through their…read moredecisions; however, when my child needed extensive work, I listened to their plan, in the moment trusted the Dr., agreed to treatment, paid a deposit. As I sat with it I grew concerned because the treatment plan included sedation. Expensive and risky. I asked for the X-rays which they sent, but I also requested the plan be written up with a rationale and any other possible options. I'm not a medical professional and do not understand everything thrown at me in the office. There was a follow up phone call where the staff proceeded to tell me verbally the plan. I explained it was intensive and costly and I don't understand so I would like it written up and may seek a second option to make sure this was the right path. I was told they welcomed a second option but that my $1000 deposit was non refundable. I found this really disconcerting. I understand the need of a deposit but when there is genuine concern and you have to make decisions on the spot, I also think making it no refundable with prior notice is poor customer service which I expressed to them. They then sent me an email telling me "our professional bond had been broken". Very concerning for a parent looking to be more informed in making medical decisions for their child. First I felt pressured to agree, then I felt vilified for asking questions.

I took my daughter here after a traumatic teeth pulling at another dental office. I could not have…read morebeen happier with Dr. Reena's treatment of my daughter (4 years old) who was at such ease with her and the whole staff. She was able to do a thorough cleaning and sit through the x-rays. We can't wait to go back! I never thought I'd say that about a dental visit!

Two kids full payment covered for braces and services, but the follow up services were not honored…read more With two appointments which my kid went to get the broken bonded retainer replaced and he sent her home with many excuses - "she's 18 why are you asking you parents...", "she didn't tell me what she want", "we have no more slot time now". Basically that's using ways to not honor the service deceptively. When we went to ask what happened at the office he called the cops without answering any of our inquiry or make any appointment to discuss the service. Beware of those professionals without any reviews, or shall I say unprofessional office dealings. In the past our two kids informed us the procedure were quite rough; scratches on the worked area, the wiring popping out and jagging the gums, and comment that was beyond professional mannerism. Unfortunately you can't back out of the contract when it's paid service. But I don't think he has to resort to this type of practices and only thing I want is other consumer to take note. Beware of those professionals without any reviews, or shall I say unprofessional office dealings.

Unlike the reviewer that left Dr. Konishi a 1 star (unbelievable), I have a completely different…read moreexperience. First, let me tell you that the way I stumbled onto this reviewer's comments was by chance because I was simply looking to find Dr. Konishi's phone number again. As an adult 50 year old male with a severe overbite, he worked on my teeth for over 3.5 years, during which time, I can say I had nothing but absolutely pleasant experiences with him and his staff. I would and have highly recommended him and give him and his staff an A+++. My case was a little bit complicated because it necessitated lower jaw surgery. Dr. Konishi personally referred me to and worked with a doctor from Loyola who along with his remarkable staff, performed the surgery. Within a week after the surgery, I felt almost as good as new and wiithin a few months after the surgery, Dr. Konishi completed my treatment. The results were better than I ever expected and with a beautiful new smile and a now normal bite, I am very thankful that I went to him to have my orthodontics work done. I also want to add that even though I could have had other consultations, I chose to go with Dr. Konishi because of the beautiful work he did for my son and daughter when they had their braces done by him. My kid's are now in their mid 20's and their smiles are still gorgeous; and even though their teeth were straightened over 13 years ago, there has been no noticeable shifting. My children have also had a couple of occasions to revisit Dr. Konishi for follow ups and minor things like lost or broken retainers and have told my wife and I that Dr. Konishi and his staff always treat them like long lost friends. So to wrap this up, I'm not sure what happened to the reviewer above but when I saw his/her review, all I can say is that I am in total disbelieve. It is so opposite of my experiences during the 3.5 years that I visited Dr. Konishi as well as the many years that I took my children to him. Lastly, the poor grammar and somewhat nonsensical comment that the reviewer wrote concerning a police incident seems so odd to me that I can only believe that this story has more levels to it than this reviewer has revealed, or has been totally made up. Anyone wishing to speak to me personally about this can call eight four seven, three nine seven, four five, eight six.

Dr. Lucas and his team members, especially Allie, are fantastic!…read more I was there getting a permanent retainer for my lower teeth and I could not be happier with the results. Everyone is very professional and has a positive attitude showing that they care for the patients. I would totally recommend this practice.

My two girls have both gone to Lucas Orthodontics. The staff is OUTSTANDING in terms of…read morefriendliness, appointment availability, and putting together a plan that gave them beautiful smiles on budget and on the schedule estimated. (One even a little earlier than plan!) Their check-in procedure is super easy, and wait time is always short. Highly recommend

I've been coming here a few years now, and I'm always so impressed with how friendly and gentle the…read morehygienists are. I went in this week for my 6 month cleaning, and I was quite nervous because I've had some new sensitivity and was worried about feeling some pain. I let Tonya know before she started, and she handled it with such care. She was informative, thorough and gentle - I couldn't ask for a better combo. She knew exactly what was causing the sensitivity, and avoided that area though still continued to provide a thorough cleaning. I was so thrilled and very impressed. Apart from this most recent visit, I've always had such a great experience with the dentist too. He's very casual, down to earth and informative. If you're looking for a fancy, high-tech dental experience, this might not be that. This is more of a laid-back, no-frills, family environment with exceptional staff who take perfect care of your teeth. I never feel like they are pushing me to pay for things I don't need (which was my experience at a previous dentist in the area). Family Dental of Palatine is the perfect fit for me and I highly recommend them!

The receptionists at the front are very rude ! i wouldn't recommend this business to anybody. They…read moretold me i couldn't schedule appointments anymore because my son missed two of them. i understand but im also a mother! There was little to no compassion at all. I also put down a deposit for a procedure . i asked them over the phone how much will the procedure be they told me they didn't have it on file so id have to find out when i came in. i go in and the procedure is out of my budget, so they told me since im not getting the procedure that same day that my 150$ deposit will go to 50$ and i have to pay another 150 to secure my spot again plus the remaining balance!!! i asked them could i do payments on it they said no. unbelievable. never going back here again.

My child had Invisalign and is about done, the guidance this office gave us every step of the way…read morewas absolutely great! Every single question was answered, appointments were always made to try to fit our busy schedule. When covid hit and everything in the state shut down Dr. Eltink called via zoom so we could go over my child's case. The care for their patients is their number one priority and it's transparent. This office has gone above and beyond, they dealt with our insurance and made this such an easy transition in my child's life. Thank you!

Their new location is so much better, the doctors and the office staff are knowledgeable and very…read moreaccommodating.

Cheers to no more braces! Huge thanks to Dr. Stache and team--special shoutout to Jamie--for being…read moreamazing. I highly recommend them for their exceptional care every single visit!

I just got my braces off today and I'm INCREDIBLY HAPPY with my experience with Hurley and Volk…read moreOrthodontics! 1. Everyone is REALLY FRIENDLY, POSITIVE, and UPBEAT! I thoroughly appreciate everyone in the office there! They were all very supportive and encouraging throughout the process. 2. Dr. Stache is EXCELLENT! I had complicated teeth that went through Invisalign and a short stint of braces. Dr. Stache was there to answer all my questions, reassure me of the process, and ended with a FANTASTIC RESULT! Did I mention I'm REALLY happy with how my teeth look? 3. Even waiting in the wait room was nice! There is free wifi, coffee, and water and seating area is very comfortable. I'm Incredibly happy! Thank you Dr. Stache and team for all your support throughout my journey! I'm going to be smiling the rest of the day today to show off my teeth :D