On behalf of Absolute Plumbing and myself, I can't thank Mr. Buza enough. From the beginning of…read morethe process of setting up our new process, he made everything efficient and fast. He is extremely knowledgeable and hands-on. His assistant, Raquel, is super efficient and a delight . We highly recommend Palm Beach Insurance Advisory Group.

I personally met with Mr. Buza to purchase an individual health insurance policy. He came with a…read morelist of all policies and prices for the personal information provided. I selected a policy costing $542 per month and provided him with a credit card number to complete the transaction. My credit card was then charged $1,124.00. When I contacted Mr. Buza, I was told that $1124.00 was actually the cost of the policy selected for my age group. He told me not to worry that the policy would be cancelled (as this was not affordable). A week later when I failed to hear back from Mr. Buza, I contacted his office only to find out I that I needed to cancel the policy myself. This has been very difficult to get straightened out and not resolved yet. Once this mistake was made by Mr. Buza, I was dropped like a hot potato...never to be heard from again. I was left to deal with this issue and begin the research again from scratch.

Gina responded to my email right away and took care of my issue. Thank you Gina it was a pleasure…read moreworking with you.

Everyone here that I've spoken to has been knowledgeable and efficient. They answer the phone, get…read moreback quickly and do a generally excellent job.

Nice to see State Farm adjusted their auto rates. It was a pleasure working with Isaac at the BB…read moreagency & signing up again with State Farm.

Awesome experience with their office. Joseph took care of me regarding initiating an auto…read moreinsurance policy. He was pleaseant, informative and helpful and answered all my questions.

Responded to marketing snail mail for a new Home Owners policy. Who says direct mail is dead?…read more My CSR Betsey Merino did a great job in reviewing my needs and offering just the right levels of coverage. Will highly recommend this agency and Betsy.

My experience today with State Farm was exceptional. Art was professional and personable. He…read morepatiently took time to give me a clear explanation to each question about my options with State Farm auto insurance. The quote, I got for the exact same coverage, was hundreds of dollars less than my current insurance. Art made me feel like a valued customer and I will recommend State Farm, and Art in particular to anyone looking for excellent customer service, and great coverage.

Miriam is always there to help! She answers questions and give good advice. Have been with Tamargo…read moreAgency for about 30 years

Ernesto delivers service excellence. He answers my questions, provides quick and thorough follow up…read moreand is transparent in sharing his knowledge and experience. My car was recently totaled and he was focused more on my well being than on the car. This too shows he is caring and genuine. I greatly appreciate all he does for me. I highly recommend him as your insurance agent.

Juliane was super helpful and beyond kind!! Everyone in the office is very kind as well! Thank you!!read more

DO NOT TRUST THIS AGENCY WITH YOUR HOME OR YOUR INSURANCE COVERAGE.!!…read more I strongly recommend staying away from this agency. My experience was extremely unprofessional and completely unacceptable. I purchased homeowners insurance through this agency and trusted them to properly handle my coverage. They knew there was an inspection issue and knew the policy was being cancelled, yet I was not clearly informed that my homeowners insurance had actually been cancelled. I only discovered the problem after receiving a $1,770 refund check and having to repeatedly contact the agency myself to find out what had happened. I then spent weeks trying to resolve a situation that should never have reached this point. As a result of this coverage gap, I am now facing an approximately $790 charge from my mortgage lender. I have documentation, emails, cancellation records and communications showing the timeline of what happened. What is even more frustrating is that, instead of taking responsibility for how this situation was handled, I was repeatedly told that the responsibility was mine because an inspector supposedly could not reach me. Meanwhile, the agency had already been communicating with the insurance company about the inspection and cancellation. This is not the level of professionalism, communication or accountability I expect from an insurance agency. I have already had to reconsider my relationship with this agency for other insurance as well. DO NOT TRUST THIS AGENCY BLINDLY WITH YOUR HOME OR YOUR INSURANCE COVERAGE. Verify everything yourself, get everything in writing, and do not assume that your agent will notify you when something goes wrong. In my experience, this has been one of the most disappointing and unprofessional experiences I have ever had with an insurance agency. I absolutely do NOT recommend Fernanda Macedo Insurance Agency.!!!!

Very professional and made buying my first house less stressful. I will recommend this company to…read moremy friends and family.

Everyone's polite every time I've called however my agent, I feel, has not really had our best…read moreinterest at heart. She has not "shopped" around for us and was not too helpful in assisting us in lowering our cost when we upgraded our entire house to storm windows and door thus the reason we may be looking for another agency/agent when it's time to renew our policy :-( Sadly too, our family/friends who previously had Rothrock & Associates (reason why we went with them) are no longer a client and we just might be the next to leave. Sad to report, Judy

I have used this practice (Alex) for the past several years, and I have no complaints. They don't…read moremake you wait, they provide an estimate of what is due/owed while in their office, and their follow-up is impeccable. I have recommended this firm to many people.

I have used this firm for almost 20 years. Excellent and highly professional. Great staff.read more