The lady at the reception desk was super impolite and unhelpful when asking for directions!read more

Good morning, I have been a patient at Tunnell for several years. It was nice to see that at the…read morebuilding next door to Tunnell, I could receive an mri and a mammogram. The problems occurred with the people at the registration desks. They were not polite or helpful either time that I went. The first time was this past Monday when I went for an mri. The information I thought I needed was in my purse but when I first entered the building, I was told I didn't need it. The registration clerk said I couldn't go forward with the mri because I didn't have the right information. She was snarky and impolite and finally someone else came over and said that what I had thought I didn't need, I needed to enroll for the mri. I want to be clear, the mri technicians were wonderful and kind. I have had the experience many times of an mri, so I know it is never easy or fun. The following day I was scheduled to have a mammo, and again the woman at the registration desk was not helpful and seemed to have a bad attitude. The problem this time was that the original script was from an oncologist I was no longer seeing. The registration clerk was not helpful in trying to get the new doctor at Tunnell to write a new script and send it to the registration desk so I could get the mammo. She was so rude that I simply got up, took what papers I had, and walked out. The training for registrations clerks should be critical in making them understand that people who are coming for tests, treatments, etc. usually have a medical condition and paramount to everything else, kindness, courteousness, and helpfulness is most important. I apologize for having lost it both days. It's not in my nature to be rude but I simply can't understand what is going on at Beebe. I am high risk for a second breast cancer but I really am unsure how to proceed. Vicki Lant 12/9/21

The imaging center is very clean. The staff are all friendly and professional. I have never waited…read moremore than 15-20 minutes even when it is crowded. Keep up the good work.

Beebe no longer takes appointments for urgent care or lab work. Go in and sit sometimes for hours…read more Beebe continues to deteriorate healthcare services in slower lower Delaware.

This is my go to place when things go wrong they get you in and they get you out. They listen to…read morewhat you say. I would recommend it to everyone.

Emergency Department and remained hospitalized for two days. This was his second admission within…read morethe past year, and my 87-year-old mother has also been hospitalized at Beebe during that time. All three experiences raised serious concerns about the care of elderly patients. My father's most recent hospitalization, however, was catastrophic. My concerns involve both the ED and his subsequent hospitalization. My father was seriously ill and medically complex, yet his care lacked the careful assessment, coordination, communication, and planning his condition required. My father has an extreme hearing deficit, and his overall condition further impaired his ability to communicate effectively, provide a reliable history, understand complex medical information, and meaningfully participate in decisions about his care. I am his Medical Power of Attorney and an experienced Nurse Practitioner. More importantly, my father explicitly told his providers to speak with me about his treatment. Despite this, I was rarely consulted about his condition, history, treatment decisions, or overall plan of care. The problems began in the ED. The physician appeared dismissive and made little effort to clarify my father's actual complaint or listen to my concerns. My father described difficulty catching his breath associated with "burping," which the physician characterized as shortness of breath and "indigestion." He had stable vital signs, an oxygen saturation of 98%, and no labored breathing. Given his cirrhosis, severe ascites, and history, I was concerned that his symptoms could reflect esophageal or upper gastrointestinal bleeding. I attempted to communicate these concerns, but they did not receive appropriate consideration. There was a lack of coordination throughout his hospitalization. It was unclear who, if anyone, was directing his care, whether providers were communicating with one another, or what the treatment plan was. For a seriously ill, medically complex 89-year-old patient, there was remarkably little coordinated, team-based planning or management. Equally troubling was the near absence of communication with family. There was no effective process to ensure that my father's designated spokesperson and MPOA was involved in his care--even after he explicitly instructed his providers to communicate with me. Severe hearing impairment is not an incidental issue in a hospitalized elderly patient. It directly affects the patient's ability to provide an accurate history, understand information, and participate meaningfully in treatment decisions. His communication limitations should have resulted in greater attention to family involvement and coordinated decision-making. After three hospitalizations involving my elderly parents, I am deeply concerned about the care Beebe provides to vulnerable elderly patients. In our experience, communication among providers has been poor, communication with family has been minimal, responsibility for the overall plan has often been unclear, and important information from family has not been adequately incorporated into care. My father deserved a careful, coordinated evaluation that accounted for his serious medical conditions, age, communication limitations, and the information available from the person he specifically designated to speak with his providers. That did not happen. These were not minor communication or customer-service problems. They were serious deficiencies in the assessment, coordination, communication, and management of a vulnerable, seriously ill elderly patient. In my father's case, the outcome was catastrophic.

Dr. Victoria Rose, Kathy and the entire staff are the nicest, friendliest medical office in the…read morearea. Never have to wait long for my appointment. They all take time with their patients explaining everything. No question is too small or insignificant, they listen and I mean listen not just go through the motion.

I am writing this to share my personal experience as a former pediatric patient, in the hope that…read moreit helps others feel validated and encourages parents and patients to trust their instincts. I saw Dr. Perrin as a child for allergy treatment (cats, dust, mold, stuffed animals, etc.). From a very young age, this practice was one of the places where I felt the most unsafe and uncomfortable. Most visits with the doctor left me feeling uncomfortable and uneasy. The way Dr. Perrin looked at me and interacted with me felt creepy and inappropriate. He frequently touched my ears, earrings, hair, neck, rubbed my shoes, and feet in ways that did not feel medically necessary. During allergy shots or examinations, he often insisted that I remove my shirt so he could "check my posture," despite me insisting that posture checks were already being evaluated at my school. There was another time I had to complete a fitness test. You run in circles behind the office. Most of the patients would complete it and come back in, get set up to a machine. But for mine, he would watch me run for the entire 10-15 minutes. Watching and smiling. He'd also insist to clean my ears and rub them. These requests happened repeatedly. I regularly complained and expressed discomfort, and I hated going to appointments. I often begged my mother or a nurse to come into the room with me because I did not want to be alone with him. At the time, my concerns were brushed off because he was a doctor and considered a professional. And her friends said he's great and does a very thorough job. The most disturbing incident occurred when, as a 12-year-old, he told me I needed to remove all my clothes for a vaginal exam. When I questioned why an allergist would need to do this, he claimed he needed to check my hymen and said it was connected to my lungs and could be affecting my breathing. Even as a child, this logic felt weird and wrong. I became extremely upset, refused, and cried to my mother. Looking back as an adult, I now understand how inappropriate and frightening these experiences were. No child should feel confused, scared, or unsafe during medical care. If that is constantly the case, look at the doctor, not the child. After the Olympic doctor scandal, I wanted to do something, but I never did. I was relieved to learn that this practice is now closed and that Dr. Perrin has since retired. My heart goes out to anyone else who may have had similar experiences. I hope this review helps others feel less alone and reminds parents and patients to listen to that inner voice when something doesn't feel right. I hope I was an exception and not the rule. I release and let go of this.

Dr Perrin is an excellent & knowledgeable physician! He recommended a procedure that helped relieve…read morepain in my back! I highly recommend him!

I had a appt today with Lindsey i went in for dizziness. She told me I did not have ear…read moreinfections. I was told to the emergency room for a cst scan bloodwork and ekg. And bloodwork. Just to find out everything wss fine. I had 2 bulging ear infections

I really liked Dr. Albanese. I went in with extremely bad chest congestion. Dr. Albanese after…read morethoroughly understanding all of my symptoms and my co-morbidities she ordered a chest X-ray to determine if I had pneumonia. She provided me with prescriptions to help my symptoms. I highly recommend Dr. Albanese.

Medical Aid of Long Neck Review…read more If I could give zero stars I would do so. On Monday, December 2, 2019, I drove myself to the Medical Aid Clinic in Long Neck, Delaware. I had a sizable cyst on my back and the pain was getting unbearable. I thought a visit to the clinic would be faster and more efficient than sitting for several hours in the emergency room. There was no car out front other than perhaps the staff and no patients in the waiting room. This should have been my first clue. After completing all the paperwork and handing it to the front desk clerk, I sat down to await seeing the doctor. After a period of time a woman came out from the back, and asked me about my cyst. Without even seeing it, after I explained it to her, all she could say was, "I don't think the doctor can handle that." "Really, what did she go to school for, basket weaving?" The doctor did not even take a look at me to see what the problem was. I was diagnosed, as I stood in the waiting room. No patients and it took them 35 minutes to address me and then they could not even help my problem. So, after traveling all the way from Seaford to Long Neck, I returned home untreated. I should have gone to Nanticoke. I would NOT go here again under any circumstances, either the medical professionals do not know what they are doing or they are lazy. From what I can gather from other reviews, they charge excessively for co-pay and perhaps once they saw my military ID Card, they figured they cannot squeeze the government for those overcharged rates.

If I could give 0 stars I would. I was on vacation and needed some medical care. They were the…read moreclosest. When I got there the place looked very dingy. They told me that my insurance was inactive. I work for a big company and we had just renewed. They weren't going to see me without me paying $125. I wasn't going to pay since I have active insurance. I got the insurance company on the phone. Even after they told them I was good they were going to have me pay!! Finally the "supervisor" agreed to just submit it. The MA who did my vitals didn't even clean her hands. When the doctor came in she never even introduced herself. I got what I needed. I was supposed to be called with some results. This was a Friday. The doctor told me by Monday. I called Monday to be told it would be a couple more days. I NEVER got called. I finally called over a week later. The guy in the phone seemed unsure of what he was doing but I finally got my result and asked them to send it to my doctor. I will NEVER go back there again. I cannot recommend them at all. I was desperate and it wasn't life threatening. I'm in the medical field and say this place should be looked at a little closer.

Thanks to Dr Castner, we are able to enjoy the rest of our vacation. She was highly recommended and…read morewe can see why. She came right over and diagnosed my son. Very down to earth and extremely knowledgeable. Thanks so much!

We were on vacation when our son had pain in his ear. I called after dinner and she answered and…read moresaid she could come to our place in twenty minutes. She asked a few questions and told us what it was most likely to be, then checked it out. She was thorough and good with our son. Sure enough, she was right, and with a prescription, this was a quick and easy housecall. She accepted a credit card through Square, but would have also accepted a check. She said she was only here in Bethany Beach during summer months, so we lucked out there. If we lived closer to her office in NW DC, we would consider her for a family doctor. It was so nice to deal with a down to earth doctor who was not rushed and had great people skills. As promised, she sent an invoice about a week later so that I could file for health insurance reimbursement.

Don't go here. I have a friend that was there for 4 days and there was no way to reach her. Her…read morephone died and the nurses station's phone just rang and rang. Patient advocacy seemed unconcerned when I complained. A patient had no family there and no one to talk to or to visit them and there was no way to reach them. This is unacceptable.

The staff at the Milford location is amazing! My nurses Tiana and Lindsay were outstanding. Doctors…read moreand staff are very professional and explained everything to me in words I could understand. Was treated with the utmost respect and the medical care was amazing. Top notch hospital!