I called to make sure they had a Cabin filter and Engine Air Filter in stock. The Gentleman said,…read morehe did and would have it ready. However, when I got there. I walked in, there was a bit of a wait. While, I was waiting someone else asked me, if I needed help. That was nice. One of my parts were not in stock. He looked all over for the item, even asked for help. It was finally found. The price he quoted was incorrect but he adjusted it to the correct price. He apologized for not having it ready. He said, he got busy. I totally understand. Well, I got what I wanted for Fifteen dollars less than the dealership price. I had to wait a little bit but it was well worth the investment. Praise the Lord!

My battery died and I went to autozone for a new battery and ended up getting a new battery at no…read morecost and the associate even put the new battery in for me. Next time I'll need to buy a battery, I don't mind having to pay next time, but this time was a true savings. A big thank you! This was the Lancaster store on Challenger Way.

My advisor is Kevin Meijah. Previously I was working with Roman O., and he was amazing. One could…read moreunderstand how being with the same advisor for so long, then having to change was a bit nerve wrecking. Nonetheless, Kevin time after time has shown immediate attention to my needs/concerns. Every time I come in, this young man is on the move and being attentive. Car wash has been down due to construction, and he STILL washed my vehicle. Very communicative, efficient, and always greets my wife and I with a smile. This is the kind of service that brings me back to Park Place, and this is the kind of service I brag about to co workers when they ask where I take my car to. I know it'll get taken care of, and my mind is at ease once I drop the car off with Kev. We hope to see him do bigger and better things, as we have referred family/friends to Kev.

Took my car into service and wanted to look at my upgrade options. Was not happy at all with the…read moredowntown Dallas location with bad salespeople and management, this is just the same, they must think they are in the mafia. What about joke they are. Definitely will go to Lexus or Bmw. Wont give Mercedes business in Dallas, under all the same Mafia

Good group of guys here. I walked in and there were three of them at the counter. It did take a…read moresmall bit before they acknowledge me, but they did have what I needed. I came for hydraulic fluid. They didn't carry the ISO 68 in stock, they would have to order that one. They did have the ISO 46 which was good enough. Price was less expensive than the dealers price, a welcome surprise. I was in and out fairly quick.

The guys here were awesome! Jerome installed a new battery for me and the whole visit took only…read moreabout 20 minutes. Super great attitude by everyone at the store.

Been going to this shop for years, I take all our vehicles here. always treated me fair. Best…read moreprices in the area.

Clay and the family got me in and out. Great service and customer service. Will be returning for…read morefurther car needs.

I got a gooseneck hitch installed there they did a good job not great the hole was off some and…read morethey didn't paint were the hole was cut the metal was left exposed. But they were quick. Price was same as every else so I would say definitely not a discount

This is my second time using them and I honestly wouldn't go anywhere else! They installed the…read morehitch on my Mustang before it was totaled, and I didn't hesitate to come back to have this one installed on my new car. The service is absolutely top-notch. I dropped my car off at 8:15 AM and it was completely finished by 11:30 AM. Not only that, they drove me to work and picked me up when it was done -- talk about going above and beyond! They're reliable, professional, and hands down the best price around. It's rare to find a business that delivers this level of customer service and quality work consistently. Highly recommend

This was the best car buying experience I have ever had. We purchased a new Ford for my mom and the…read morewhole process was fantastic. Jerry our sales consultant was great. He sat with my mom showing her every feature of the vehicle and was very patient explaining all of the options to her. The whole staff was very accommodating and we never felt rushed or pressure to buy. The owner Bobby came out and spent time with us as well making sure that all of our questions were answered and concerns addressed. They gave us more than we expected for our trade and spent less than we thought we would! I need a new truck and I know where I am going! It's worth the 45 minute drive to get this type of service!!!

Sam in sales is the MAN! made my brand new purchase go smoothly and efficiently. Would purchase…read moreanother vehicle here again.

Tacky and unprofessional clerks. Let other customers jump the line while I was finishing my order…read more I left and won't be back.

I've been getting my oil change service and inspections here for 5 years now and they always…read moreprovide great friendly service! They have very knowledgeable technicians that are always friendly and attentive to my concerns, I've never had to wait for long either. It's everything in one place, I get my oil change, inspection, gas and snacks from the convenience store and boom I'm on my way! Not to mention the car wash the have does a great job too. If you're in the area and need any of these services I would definitely recommend Tanglewood service station

Had a really solid experience at O'Reilly Auto Parts. We were approached by someone who actually…read moreknew what they were talking about, in which already puts y'all ahead of the game. I came in not 100% sure what I needed for my bike, and Dwayne didn't just guess or try to upsell me -- he asked the right questions, looked things up, and made sure I walked out with the correct parts the first time. What stood out most was his excellent customer service and knowledge in auto parts. Dwayne was patient, helpful, and didn't make me feel rushed or clueless. He actually cared to get me the right parts! The store itself was clean, organized, and easy to navigate. Prices were reasonable too -- not the cheapest on the planet, but fair for the level of help you get. Overall, if you want a place where people actually help instead of just ringing you up, this is it. Definitely recommend. Ask for Dwayne he knows his cars and Harley's. Thanks Dwayne you helped my husband out tremendously today!

After struggling for a few weeks on my Tundras fuel system I decided to call O'Reillys for a plug…read moreon a line to rig it with no flex fuel activity. I spoke to a man named Gus. I asked for advice on the fuel pump (being in part sales for small engines I understand things cannot be diagnosed over the phone). This man went well over and beyond customer service expectations. He was knowledgeable and was not afraid to show it. Gusto helped me rule out a few things which led to the fuel pump. If only every store had a Gus. Hands down the best experience. If you go there please ask for Gus.