Not good priced. Very expensive and the work was still bot complete. Brought my Jetta to a…read moredifferent shop. I spent less there and got the job priced right and done right too. I'm not sure why and how other reviewers had such good experiences. But I'll say that after one experience with Bruce, that was enough. I'll give more details later.

Bruce is not only a person of character he is also competent! You may be able to find an honest…read moremechanic but not all may be very competent. But Bruce is both honest and extremely competent! I trust him with all my vehicles no matter how old or new.

Robert at the Roanoke, TX store is amazing! He was so helpful and patient with my mother who is 77…read moreyears old. I cannot thank Robert enough for helping my mom. She was so nervous and Robert was so kind and went above and beyond to assist my mom. Thank you so much for being such a wonderful human being. The world needs more like Robert. He seems to really love his job and does a great job helping customers.

Went to the store to get my battery charge from jumpstarting, store employee John refused to get…read morethe battery out of the vehicle and insists I have to to do it myself. He is plain rude and not helpful at all. Victor has been the most on point, helpful, polite in 377 Auto zone. I recommend him.

Came to this location after giving up a diy job that I thought would be easy... ended being more…read moredifficult than I imagined. I called around to a few local shops who were giving out crazy prices on an hid bulb replacement. I finally landed at Firestone and spoke with Jacob on the phone about needing help with this repair. Jacob was able to squeeze me in for an appointment although the shop seemed busy, things worked out. I arrived and everyone there including Jacob was reasonable and very professional.

DO NOT BRING YOUR VEHICLE HERE…read more I bought the "lifetime alignment" for my 2022 Chevy Silverado at this Firestone (off 114 near Justin by Texas Motor Speedway). After their alignment, my truck started making loud popping/clicking noises from the front end during low‑speed turns, and the inside tread on my brand‑new $2,000 tires was getting eaten alive. I took the truck to my Chevy dealer, and they documented that the front suspension had loose hardware (lower control arm bolts) and had to re‑torque the bolts and re‑align the front suspension. In other words, I paid Firestone for a lifetime alignment, and their bad work and loose front end cost me a set of expensive tires plus another alignment at the dealership. This shop has cost me a lot of money and time for something that should have been done right the first time. I would give this place zero stars if I could. I will never trust this Firestone location with my truck again and I'd strongly recommend going somewhere else for alignment or suspension work.

Tyler is very knowledgeable and gives great advice. he always has the customer as his main priority!read more

I had been working on restoring my dad's 1965 Mustang for about 4 years at three different DFW…read moreshops before finding North Texas Customs. I wish had found them sooner. Tyler Pryor (owner) and I spoke at length and he came to my home to take a look at the car before we ever towed it to the shop and was open and understanding to my ideas for the finished project and my budget. The car spent a little over three years at the shop and I built a relationship with the owner and employees. There was an obvious understanding of what the car meant to me and my family and Tyler and the guys helped breath life back into this heirloom. We did a full restoration from the rolling frame to turning the key and driving the car home. Improvements included power steering, disc brakes, a/c, and shaved door handles. The finished project looked better than it would have rolling off the assembly line. Door and body gaps are even and clean, the paint has a mirror finish, and the car flat out RUNS! I was not looking for a sow car to sit in my garage, but rather a beautifully finished daily driver I can rely on. Tyler was great in helping locate parts and suggesting alternatives to ensure I was getting the most bang for my buck. There was no up-selling and he helped me work out a payment plan to ensure work progressed while I was getting funds together to make my dream a reality. I owe a great debt of gratitude to Tyler and the guys at North Texas Customs for the work they did for me. If you're looking for another reason to have these guys fix up your ride, look for my burgundy '65 mustang cruising around town and searching for awards at the local Murphy car sow. I picked up a Best in '60's Award three months after picking up the car.

Needed him to replace a oil sensor on a Mazda Miata asked him if I need to get the part. Then day…read morebefore tells me he can't get the part and I should get it at dealership. I then drove to get the part for him. He then said he will be there in 20 minutes my guardhouse called and I didn't get it, he texted he couldn't get in, I called the guardhouse to let him in and he just left and blocked my phone number. He is a total waste of time.

Needed new breaks. He was very reliable and did exactly what he said he would! He didn't do…read moreanything extra that wasn't necessary to get the job done! He was reasonable and fair. He completed the brake repair and was on his way! Will use again!

Jason was very thorough with his explanation of what my truck needed. Given that my truck is older,…read morehe was very empathetic in letting me know what was preventative vs. what could cause more expensive issues in the future... as any consumer, I did some research and was able to confirm that what he was suggesting was reasonable given the age and mileage of my truck. Honesty goes a long way, which is the reason I've used City garage for 5+ years.

My father is 92 years old and took his car to brakes plus City Garage and Jason helped him. As…read morelong as Jason is there, we will be using brakes plus City Garage. Jason treated my father with the ultimate respect treated him well took care of what my father's needs were and got him back on the road. I would always recommend this place for your car needs.Thank you, Jason for being so kind to my father and not taking advantage of him. You are a true blessing!