This particular NAPA provides good customer service. To wit:…read more I telephoned their shop, an employee immediately answered the phone, I asked if they had what I needed in stock, then they checked their shelves, and thereby verified the item. I then drove to their store, parked in the ample parking lot, entered the building, selected and paid for what I needed. It's too bad that such basics aren't de rigueur at all businesses. I'm not that terribly difficult to please. I just want to be treated like a valued customer, is all.

I have been coming here off & un for several years and have been find some parts that wasn't…read moreavailable at the competitors. Some of the highlights about going here is they have parts for small engines, that means lawnmowers and chain saws, etc., They loan tools, test batteries, does oil and battery recycling and they have both heavy and import parts as well. It's not a huge.super-store like some but it is very we stocked. The staff has always been professional and personable and thry're especially cordial and helpful on the phone The store has a dozen parking spaces with one handicap space with ramp by the front door with fifteen behind that by the highway. There's twenty-five more spaces on the side of the building with an entrance from Sycamore near the back in addition to the one on Hwy 72. Plenty of parking with easy access from north bound 72 and a left turn on Sycamore gets you to the side lot without the need for a U-turn. They prove that there's room for one than just one kind of parts store in this semi-small town.

This Store is severely understaffed even employee admits it and they dont pay anyone any money and…read morei dont know why , everything ive bought over the years has broken because they buy low quality overseas junk and sell it for 4 times the price. I have no Idea why they have parts cars as they never move , just go to Autozone down the street

No help at front takes forever getting parts. Love using Napa but this is ridiculous. Management…read moreshould listen up.

I didn't see the name of the old fella that I spoke with but he was the one with a cane. Extremely…read morepoor customer service, he acted like I was an inconvenience to him during our interaction. He is better suited in the back away from people or in a different line of work all together. I will not be heading to this location ever again.