Hit or miss but mostly miss when it comes to customer service. Visited store in Collierville TN to…read morehave them check my battery which was bought from their store. I was the only customer along with 3 other Advance Auto staff. After waiting about 3-5 mins, none of the staff acknowledged my presence. Finally Fred barked from behind the counter and said it will be a minute. He proceeded to do something with the register and finally after another 2 mins asked ' what do you want' in a tone that was rather offensive. I explained that I would like to have the battery tested. Once again he barked at me saying 'it won't happen'. I have to wait 10-15 mins. This guy', and older man had no right to be in this line of work. I left the store and proceeded to Auto Zone where I bought a battery.

This in my opinion is one of the last stores in the area where the employees actually know about…read morevehicles. Went to AutoZone first as it was closer to my house and was told it was my starter. That didn't seem right so I went here for a second opinion. Turns out my gut was right and Carl helped me get it resolved with a new battery. Top notch store with employees that care is a recipe for success.

This dealer is very disorganised and will keep you waiting on him…read more Had an appt to close on a car and they left us sitting there. Drive to collierville.

Great customer service and fast turnaround around. Christian in the service department is a star.read more

Mitchell did a fantastic job of guiding us through the process of having a warrant, covered problem…read morecared for, as well as another warranty covered problem that surfaced during the evaluation. He also helped us get a needed coolant flush done. When the initial problem was confirmed to be present and covered by warranty, he helped us to get a loaner vehicle while the repairs were taking place. Items that were totally not under control of Mitchell were the acquisition of the needed parts by the dealership, so we know that is unavoidable. I will definitely reach out to Mitchell for any other problem than we have and know that we will be dealt in a fair and competent manner.

May 4 I called in due to my sensors being damaged, scheduled an appointment, walked in at 1:30- was…read moregiven an "advisor" never got her name, she was on lunch when I came in, lady with the glasses who's desk is in the front. I came in knowing the issue on my car, waited very patiently until 3:30 came around and still no update. Came to the front at this point to just ask for an update but was told "girl idk" verbatim THAT type of response is unprofessional, wasted my time to be told "I'd have to pay $119 for a diagnostic" -- all the issue was, was a sensor replacement which I walked in already stating I needed. Will never return here again, and that lady needs to be humbled.

Have been going to this repair shop for years. Recently had a transmission warning light appear…read more The shop estimated the repair to be about $1500. When I went to pickup, the bill was $1100 (because it did not take as long to repair as they estimated). SOLD!

Tried to charge us $140 just to put a tire we already had on our SUV. My husband talked them down…read more$100. It took them longer to put our info in the system than it did to put our tire on.

When I walked in I could tell I wasn't wanted there. People behind the desk made eye contact, then…read morejust kept eating their lunch. Eventually the lady says, "we're not taking any new customers." Dismissive and disrespectful. Wish I could give zero stars

Don't let these folks get under your hood. This is the type of shop that creates problems so you…read morecan come back. There famous problem is the fuel pump!! if you speak up for yourself they will un customer you. Oh yeah they alter the data system because they lie about the services they provide. I paid for a ac compressor it went out a few years later. I guess they forgot we already replaced it. He tried to say he fixed the coils. Oh yeah they buy parts from the junk yard and will not provide receipts or core information. Run run run from this place you are better off going to the dealer!!

Had an AC issue and also needed the serpentine belt replaced. Two other shops wanted to run dye…read morethrough the AC system and do diagnostics, along with taking the dashboard out to check other things, saying it would be 1-2 days to diagnose and repair. Mr. Quick Tune was honest and upfront. He said the manufacturer places dye in the system at the beginning when the car is built. Got a new compressor and serpentine belt installed in under 4 hours. Car is running great and the air is ice cold.

This place does not do customer supplied parts. When I asked about other services the person on the…read morephone gave an attitude and answered that he does not want to get involved in anything with me. The person on the phone then hung up on me rudely. I would not recommend mr quick tune.

I just had leather seats and seaters installed for my 2013 FJ Cruiser. Southern Automotive did a…read morefantastic job. Their service was fast, friendly and looks amazing. Their communication was before, during and after the install was unexpected. Highly recommend their services.....I'll definately use them again!

gave me information on original product I was looking at, offered alternative that would work in my…read moretruck. Love it! FAST turnaround time as well. Excellent work and warranty on their labor as well. The whole team was very personable and easy to work with. Made extra care to make sure I clearly understood the product being offered as an alternative before they placed the order. 5 STARS!!!