Staff is always friendly and helpful. I came in for a battery check and after finding out I had a…read morebad battery I purchased one and it was installed free and within 10 minutes I was back on the road. Sharronda the manager is always smiling also.

Definitely worth the drive around town-- NOT! I wasted the better part of the afternoon (not to…read moremention the fleeting daylight) thanks to this local chain. I was redirected to four different stores in search of one part that every store claimed to have in stock. Upon arrival to each store, the gasket I needed was not in stock. After driving around town for half the afternoon, I located the part I needed and finished a five hour job that should have taken three hours, maximum. Overall, my service was disorganized and unhelpful. I knew exactly what I needed and could hardly find it before the end of the day. I spent more money on gas than the actual part that I needed, mostly due to basic incompetence and poor stocking records. I'll be taking my patronage elsewhere next time. Thanks for the extended ride guarantee, AutoZone.

NAPA has always been my go to for OEM (original equipment manufacturer) parts. Well, I bought a…read morecabin filter for one of my older vehicles, and it was anything but OEM. The people in this shop are quite helpful, and I like doing business here. Be sure to lock you vehicle, as the neighborhood is nowhere near as safe as it was back in the 1980-s.

The store and parking lot seemed clean. I didn't need to look down any aisles to shop, but it all…read moreseemed tidy from the front desk. The clerk, Tyrone, was very friendly and personable. He brought me three sizes of zip ties from the back so I could compare the widths, tried to locate the parts I needed at other locations, offered to order them and made polite chit-chat while I checked out. Service with a smile!

I had a kill switch installed on my truck and it worked great! The price was more than fair. Same…read moreday service.

Beware, these guys are awful! Subaru dealership recommended them, i take my parts to them, after…read moredriving 70 miles one way and took a day off. They knew it was for a subaru ascent coz dealership set up the appt. they tookmy money and then called me 40 mins later that the job was too hard.. they didnt charge me as much as they should and i should just come back and take my car!! Had to come back and get my car and the running boards with all the parts and went back home. Such a waste of a day coz of southern auto

Everything about this purchase was awesome. Not only was the price competitive with any internet…read moreseller but the delivery was same day and free. At this price, it made so sense to strip and dent repair a hood that was in rather poor shape. And the part is CAPA certified so I know the fit will be perfect. Although I have had issues with availability from them, what they have is always reasonably priced and delivered quickly.

Warranty replace battery 3 times!! Charged battery for free…read moreand carried it back to the car for me.

If my regular auto parts stores (i.e. various O'Reilly locations) don't have what I need, I'll…read morepatronize this store only in a pinch. The employees here are generally amiable and can actually be helpful. Sometimes, but not reliably, they have the correct equipment to perform their advertised "free testing". The lines at the cash registers can get pretty long if the store is understaffed, though. However, I'll only purchase fluids and similar supplies, but never any actual vehicle parts. (For instance, Costco sells very economically-competitive windshield wiper blades). Hard experience has shown me that AutoZone sells quite inferior car parts that will have to be replaced far sooner than is reasonably expected.

The manager of this store was a bit grumpy, but I was able to eventually find what I needed,…read moredespite his poor directions and demeanor.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I worked with Moriah and she went over and above the find the correct part to order on Amazon. I…read moreactually ended up canceling the part because she saw that the reservoir was not plugged up and that is why it was leaking!!! Many thanks!!! i Gina S

Hours say 7:30-. Arrived at 7:30, doors were locked. Opening manager sauntered in at 7:40, says…read more"5 more minutes." At 7:50 tried the door again, still locked. Gave up.

I really tried to hold off on writing a bad review, but the hits just keep on coming…read more I bought my Escalade about a month ago, and during the purchase, I negotiated to have my windows tinted. I was told it would be done that day, but after waiting five hours, I was informed the tint guy wasn't there -- an entire day wasted. Since then, the problems have only continued: Main Issues: * Promised window tinting not completed as agreed during purchase * No second key fob provided and no follow-up despite multiple reminders * Recall service handled poorly -- vehicle kept overnight with no update or returned calls * Hung up on when calling to check service status; no call back afterward * No follow-through or accountability from staff * Lack of professionalism and customer service across the board * Staff act as if you're bothering them when asking about your own vehicle To be fair, my service advisor, Will, and a few others seem genuinely overworked -- because the rest of the staff is trash. I wouldn't even trust most of them to watch my houseplants. It's a shame that Will has to carry the weight of people who clearly don't care or don't understand what customer service and focus look like. I love the Cadillac brand, but I hate this dealership. Unfortunately, they're the only one in Memphis -- if I had another option, I'd never come here again. If negative stars were possible, they'd earn them.

I made an appointment for an oil change. I was told it would take approximately 1.5 hours for an…read moreoil change and approximately 1.5 hours for a car wash. That's 3 hours right? After they couldn't give Ma a courtesy ride to work, I took an Uber to work and returned 5 hours later...my truck was NOT READY!! After waiting another 20 minutes, I told them just don't wash it. I have to go so I'm now leaving at 3:30 from a 10:00 appointment!! For an oil change!!!! To top it off, I get home and my husband is washing my truck and says "someone hit your truck!" Are you kidding me??? My right rear bumper is scratched up--into the paint!! Never ever ever again!! This place has the worst service!!!! HORRIBLE!!! I wish there was a way to give NO stars!!!!