They were the only parts store locally that had the right part and perfect step by step advise for…read morefixing my car. I will definitely be back in the future.

My experience with this store is not to be taken lightly. I've been in retail management for many…read moreyears and the customer service I received from Bev and Brandon is the best I've ever been treated ANYWHERE! I woke up to a dead battery and had to get my car jump started. I called around and no one could match their price or many places weren't even available as it was Memorial Weekend. Bev assured me she could talk me through changing the battery right at the store. They normally are too busy to help so store policy is that they don't assist in changing batteries, which I totally understand, but Bev went through the trouble of pulling up a YouTube video and getting me started. Brandon was just as helpful as we had to go through several steps to gain access to the battery. Once the battery was out I was able to take over and get the new battery installed myself, with their tools no less! I was traveling for work and this experience at the Grandville NAPA was a memorable one indeed. I'll never go anywhere else if I need parts or advice because I know I'll be taken care of. Let's hope their supervisors take care of Bev and Brandon so they can continue to grow the business in a time where the economy is in trouble, inflation is out of control, and customer service often seems non existent! I could not have left happier!

First time my brother and I have made a stop at this Napa store. It's a bit hidden in a place that…read moreI probably would not have known about if I didn't have to look for an auto parts store. We were greeted by Mike and he was very helpful in what we needed to change our brakes. He even talked to my other brother on the phone to make sure we have everything needed to have a successful change of breaks. If I were him, I would probably think that we were some newbies that he should try to sell us as many things as possible, but he didn't. I even asked him about some wiper blades for my car and he treated me with such generosity. I've gone into auto parts store before and I get treated like a girl that doesn't know what she's talking about. Granted this time, I've only come in to get wiper blades which shouldn't be hard, but still. Mike was very nice and friendly and because of that, I would come back.

I've been to many Auto Parts Stores over the years, but I find myself always gravitating back to…read moreNAPA. I bought an old Thunderbird last year and have gone to NAPA a few times to get parts for it, and they always have it in stock! Today I had to get a new battery for my Subaru, but they didn't have it in stock. Duane advised he could have it at their store around 12:30pm, but he would give me a call to let me know for sure when they received it. Duane called and left me a VM advising the battery was in and ready to be picked up. I went to the Store and another person ended up waiting on me. Everyone I've come into contact at this store is always helpful and genuinely friendly. Probably why I only go back to NAPA now!

The staff is very knowledgeable. I had the cutest young man go above and beyond and even remove and…read moreinstall my battery. I do wish the staff would wear name tags so that we could give positive feedback. I had to ask for his name. Jason it is people like you that really make a difference. Thank you.