Two stars for having exactly what we needed. The store was well stocked and organized, kinda dirty,…read morebut what really got my attention was the employees loudly exclaiming their disdain for Mexicans and Blacks. "Black Adam" and the Mexicans all shoving into cars was as far as we heard. RACISTS WELCOME. Don't know who this guy is BUT I got this message. Hilarious

We were up in the Cascades in our camper and had problems with our 6 month old batteries we had…read morepurchased at an OReillys in another state. Rachael, at the Sedro - Woolley store, tested them and found them defective and offered a couple of options to get replacements. During the entire process she was friendly, helpful and totally professional!! We couldn't be more satisfied! THANK YOU AGAIN! Larry &Linda G.

I had an appointment for a simple LOF.I check an hour after arrival for scheduled time," no, have…read morenot even started. ". Said they needed a two hour window for an oil change. Not what I understood from the front desk while making the appointment. So I moved on to another business.

I am rewriting this review after much deliberation with Dwayne Lane Ford in Sedro-Woolley I didn't…read moreget very far with the service manager after having mechanical issues with a truck they services. I spoke to the general manager who worked with me and we came up with a solution to fix my issue. I appreciated the solution that we came up with and the willingness to work with a longtime loyal customer to keep me coming back.

We were traveling on a road trip and needed an oil change. QL staff was very friendly and had us…read moreout quickly. Overall good experience

This is an update of my review which I have been putting off for a very long time. I will never…read moretake any of my vehicles to this location again when I pass the word throughout my friends, relatives, neighbors, And other auto mechanics that I work with.

A month ago my husbands car started having issues, like the kind of issues that cost more than the…read morecar is worth to fix. So we went in search of the semi-perfect car. 13 hours and 9 dealerships later we ended up in Sedro-Woolley. I'd called ahead so they knew we were making the hour+ drive up there, the salesman was waiting and the car was pulled out for us to look at. He told us to take it for a drive and we would talk numbers when we got back - sure no problem! We bought it, paid cash and less than blue book - yay!! The check engine light was on and they agreed to fix it, I brought it up a few days later to have it checked out, they said they would have to order the part (a new computer!?) and I'd have to bring it back up in a week or so. Later on I opened up the trunk, they'd found the floor mats and put them in there for us, nice! They fixed the computer, the break light in the window, and got it done earlier than expected. I picked up the mail today and found the owners manual, the original sales invoice from their dealership, and two extra keys, totally unexpected but very appreciated! All in all it was a painless and easy process. They were very friendly and helpful and got everything handled. If I ever need a Ford I'll be back!

Abysmal service department. Failed to honor their warranty on prior repairs. When a vehicle was…read morebrought into the shop for failed A/C a few months after a $2000 A/C repair job, they tried to charge a $100 diagnostic fee and sell another $800 worth of unnecessary repairs. When the service manager, Rob, was confronted with this information, we were told to never return to the dealership. Attempted to contact the owner, but no phone calls were returned. Substandard repairs, failure to honor guarantee on their work, fraudulent recommendations and rude management. Now I heard this dealership has been sold to Duane Lane. Here's another special operation. They sold a friend a flood car years ago without disclosure. It never seems to end.

Very impressed with pros nw work. On time, at or under quote, great to deal with! breath of…read morefresh air relative past repair shops issues. I will recommend Chris (owner) an his team to family an friends.

Chris runs an honest business and his crew is top notch. They are extremely polite, professional…read moreand know their stuff. I am so grateful for their help getting my Subaru safely back on the road. It has never run better! They work hard, treat their customers well and stand by offering fair pricing for top notch work. I would recommend this shop to anyone! They really are just a true and honest business and that goes a long way in this day and age. It can be intimidating to find a mechanic you trust and I am happy to have found Pros