Very disappointed with our experience at Anacortes Ford…read more My daughter put down a $1,000 non-refundable deposit on a Bronco. We understood when the deposit was made that it was considered non-refundable. However, the vehicle ended up being delayed, and because of the delay, she ultimately had to make a different decision and purchased a vehicle elsewhere. We reached out to Anacortes Ford hoping they would take the circumstances into consideration and refund the deposit, especially since the timeline for the vehicle had changed. Unfortunately, they chose to keep the entire $1,000. I understand having a deposit policy, but I also believe there are situations where a dealership can choose to work with a customer--especially when the vehicle isn't available within the timeframe originally expected. $1,000 is a significant amount of money, particularly for a young person making a major purchase. They may technically be within their policy, but the way this was handled left us extremely disappointed. Customer service and goodwill matter, and unfortunately this experience has made us hesitant to do business with Anacortes Ford in the future

Our car was in Frontier Ford's possession for two months, two weeks, and three days, yet it was…read moreonly worked on in the final week. This was the most incompetent service I've ever experienced--not just from a service center, but from any business. I strongly urge you: do not have your vehicle serviced here. If you don't already own a Ford, don't buy one, so you can avoid ever being forced to deal with Frontier Ford. The ordeal began June 12, 2025, when Frontier Ford picked up our car with a check engine light. By the next business day, most competent service centers provide a diagnosis and estimate. Frontier Ford didn't call. When we followed up, they said it was a coolant leak. The next day, they escalated that into "the coolant leak destroyed your entire engine," quoting $12,000+ for repairs--more than the car was worth. Panicked, we rushed to buy a replacement vehicle. Frontier Ford's sales department offered us $100 for our car--essentially the value of two wiper blades. Thankfully, our original dealership (Bill Pierre Ford) reminded us we had purchased an extended warranty that covered the repair. Frontier Ford, instead of looking this up through their own VIN portals (as every other service center I've dealt with has done), blamed us for not telling them about our warranty at drop-off. The next 10 weeks became an endless cycle of chasing updates. Frontier Ford almost never called us--we had to call them weekly, often multiple times. 80% of the time our service agent was "busy" or "on break" and never returned messages. They gave contradictory explanations: first, waiting on Ford Corporate to decide if the warranty would be honored; then waiting on clarification about which engine could be installed. In the meantime, our insurance device was unplugged without notice, causing billing issues. Our assigned agent eventually "departed," and the Service Manager took over. He admitted he could do nothing but "email Ford Corporate." Often he wasn't even on-site despite saying he would be. When we finally reached him, explanations shifted again. At one point, they claimed the holdup was because their technician's ID number hadn't been updated, so all communications from Ford Corporate were being misrouted to another dealership. The following week, they admitted Ford Corporate hadn't actually approved the work. Every promised milestone--approval, parts ordered, parts arriving, repairs starting--was missed, repeatedly, for weeks at a time. Finally, on August 22--after more than two months--we learned our car was actually in a repair bay. On August 26, Frontier Ford called to say the repairs were complete. When returned, the car was filthy, with a red stain on the driver's handle and debris all over the floor. After several complaints, they reluctantly picked it up, washed it, and returned it in an acceptable state. Even the final delivery was botched: the driver didn't show up on the promised date, forcing us to reschedule. Throughout this ordeal, we lost PTO hours, spent extra money on gas and ferries, borrowed cars, and wasted countless hours trying to get updates. The entire summer of our family life was disrupted by Frontier Ford's delays, excuses, and incompetence. Every deadline was missed. Communication was abysmal. Explanations were contradictory. Promises were broken. Actual repair work took only the last week of the entire 10+ week ordeal. At least they waived the $100 warranty deductible--the same amount they first offered to "buy" our car. If you read other reviews, you'll see this is not an isolated incident. Frontier Ford repeatedly leaves customers stranded with long delays, poor communication, and endless excuses. Final warning: Do not service your vehicle here. Do not buy a Ford if it means you'll ever have to.

Marvin Hoyla is the salesman for us in Washington to go to for buying a car. He is an expert…read moreseasoned Pro with the financing--get you set up with any credit problems that you have. Try him out for any credit situation. Dealership is low key. No pressure or sales talk. Dealership takes time for building friendships. He does everything possible and puts a ton of effort into getting the SUV or car. Totally worth the drive to Anacortes from Seattle. We stopped at a great fish market that makes take out food and the Casino gasoline/tobacco Market had the best chicken strips All day long, in our new SUV, on the drive home to Seattle . Had fun. Bless him.

I recently purchased a 2024 pickup from Jerry Smith/Frontier Chevrolet in Anacortes, WA. While I…read morelike the truck, I was not impressed with the dealer experience. I found the truck on Car Gurus on line. I made contact with the dealer. Business on the front end was great. I was contacted by Fernando, we agreed to a price and trade-in value. It was easy. I drove 300 miles to pick up the truck. I was given an appointment with a salesman to complete the sale. The salesman was not at work that day so I was shuttled off to another salesman. I arrived about a half hour early and the designated salesman had another customer at the same time. I spent a lot of time waiting throughout the process, even after the other customer left. We took a short test drive and an orientation of this technological wonder. Then, I waited. Once the waiting was done I was told to sit in the truck with OnStar to sign up for my trial subscription. I spent a lot of time on hold as OnStar tried to figure out why I could not begin this subscription for a year. This is still unresolved so I am missing features tied to OnStar like hands free driving. OnStar insinuated that the problem might be with the dealer so I mentioned it to the salesman who sort of shrugged it off. I asked the salesman for a second key for the truck. No key, no offer to get one. They cost $850, when programmed, at my local dealer. Finally, after all of the WAITING was complete, I met the finance guy. I paid cash so it should have been just a few signatures and out the door. Nope. Apparently, the finance guy's number 1 priority is to sell me extended warranties. ($3700+. No.) At least there was no waiting. To recap, I drove 300 miles, had to spend the night, OnStar still does not work, and I have only one key. Not great.

Quite honestly, I cannot say enough good things about this business. The people are amazing and…read morethe talent is as well. They did our boat lettering and registration numbers as well as created some new graphics to replace some old ones that were no longer available. From the day we went in to do the order, to the installation everything was done exactly how we wanted it. I had envisioned in my mind how I wanted the name to look and they did EXACTLY what I had in mind. If you need graphics call Sign Dog.

If you have an issue - expect little to no response. My hull was painted, and SignDog had a real…read moretough time removing the old name on the boat. Had to work it for hours, and now after having SignDog install new lettering my entire paint job is on the hull is cracked only where the old name was. They claim they did not do it, but would have their insurance person look at, and now they don't even return emails, and no word on the insurance company. So I now, must spend $3000 repainting the stern. They claim I had high heat on my stern. Maybe its just me, but a boat on the water in the summer comes in contact with heat conditions. Is this a surprise to them? Maybe it was the heat gun they used on the old lettering removal, as my wife pointed out them at the time.

We used these guys to work on my MIL's 1996 Jeep and they were great!…read moreWe worked the whole time with Vicky who helped coordinate having the Jeep towed in and kept us informed throughout the diagnostic process and throughout the work! She is great! There were several issues and Vicky helped us prioritize what we mission critical, and what things could wait a bit longer and for how long. They got the work done sooner than they said they would and the pricing was very competitive! Would 100% use them again!

Requested quote for repair on a family vehicle. Got a quick and easy quote from the company…read more Professional and timely quotes

Excellent service at a fair price. These people definitely know what they're doing and they're not…read moretrying to overcharge you. Highly recommend.

These guys are the best, great BMW knowledge, reasonably priced, great documentation, would…read moredefinitely go there again!