I took my truck in for intermittent stalling and rough idle issues and paid $240 for diagnostics,…read morebut left with no actual diagnosis or path forward. The main recommendation I received was a PCM recalibration recall related to random downshifting into 1st gear, which is completely unrelated to my stalling issue. They also told me to reinstall the OEM throttle body and intake, even though the problems originally started while the truck still had the factory parts installed. I only installed quality OEM+ aftermarket parts afterward while attempting to troubleshoot the issue myself. To make matters worse, they recommended a rear differential fluid service and used the attached fluid sample as justification, despite me having personally changed the fluid only ~2,000 miles earlier. When I mentioned that, I was told the truck may just be a "lemon" because it already had multiple issues. Overall, I left feeling like they were more interested in upselling services than actually diagnosing the problem.

They worked hard to ensure I was a satisfied customer at the end of the day and that is a quality…read moreservice which is rarely seen

Absolutely! Hands down! Best place to take your vehicles!!! Prices are always fair, we have taken…read moremany vehicles here and have always had the best honest service! Whenever anyone asks us where a good mechanic is, we always send them here! Very trustworthy! Very honest! Very thorough! Always polite and respectful! Love this place!

If you wondered if a new shop & location with an increase in staffing might cause a price increase…read moreor quality of service, rest assured, it's the same quality care & knowledgeable, friendly staff with the same "more than reasonable" prices. Best shop around... You won't be disappointed!

Can I give more stars? I was at the point of desperation, absolutely ready to sell my truck for…read morejunk value after shopping around for repairs and having multiple shops quote me more than the value of the truck for repairs, and of course they knew without looking what needed to be done and it would cost me 100-300 dollars extra to get a "verified estimate". I am disabled and live on a fixed income so even though I really like my truck, this just wasn't reasonable to consider for me. I was passing PSA a couple weeks ago and on a whim stopped in to see if they said the same thing. After I explained what had happened, Dave gave me some alternatives and told me how to fix a couple things myself and saved me a lot of money I couldn't afford to pay out. He is doing the major repair on my truck now at a very large savings to me over all of the mechanics that were "positive" they were giving me the best price available and I am so confident in him I don't even need to wait for my truck to tell you how awesome a job he is doing! I have seen some of his work and talked to others who have had repairs done and have only heard good things, but even better than that is the fact that this shop has great mechanics that love what they do, take pride in their work and care about their customers. It's so refreshing to find people like Dave and a shop like Puget Sound Automotive!

Awesome customer service, does the job right the first time, highly recommend…read more My car decided to go on the fritz while I was working in the area. The local auto parts store recommended Puget Sound Automotive and I went straight over. They were able to fit me in without an appointment - didn't even fuss about it - and correctly diagnose the problem. On top of that they were very sympathetic and treated me like a valued customer, even thought they had never met me before. Car problems can be stressful, but knowing you'll get fair and compassionate treatment helps a lot! Thanks guys, I'll be definitely be back.

This crew is quick, fair, and very knowledgeable. This business is wonderful and suggest them to…read moreanyone.

FULL SERVICE: COME IN, FUEL-UP, WINDOWS WASHED, PAY, AND YOU'RE OUT...ALL WITHOUT LEAVING YOUR CAR!…read more This gas station has great quality fuel for the same price anywhere else, yet they'll pump your gas for free (if you'd like OR you can self pump like anywhere in Wash). The stalls for gas are few but it's perfectly situated for a zip in, fuel-up, zip out kind of place. Also there's no real odd angles to pull into or out of so it's perfect for people with disabilities, especially since they full-service equally to all regardless. I find myself returning here to help support small town, quaint, local fuel and repair shops like this one to keep open because they're often going under to become huge fuel-farms. You should too!

From the moment I called to schedule to the moment of bringing my car home, Protech handled…read moreeverything extremely professionally; they got me an appointment efficiently and got my car finished quickly with awareness that it's my only vehicle. As someone who is totally clueless about cars, they were honest about what was essential versus non essential to repair so I could stay within budget and they answered all of my many questions thoughtfully, thoroughly, and with kindness. Protech mechanics made sure they didn't miss anything through their detailed inspection and diagnostics. They did not try to pull one over on me and upsell like many mechanic shops do. The cost was completely reasonable given the cost of parts and time for repairs. Additionally, they were not just going through the motions of their job, they really went the extra mile (pun intended lol) picking me up so I didn't have to walk to the shop to make my payment and get my vehicle. They go above and beyond for their customers. Everything that needed repaired with my car was repaired, I got to ride with the mechanic to ensure it was fixed and ask any last questions, and overall could not be more satisfied with this experience. I will absolutely be returning for all future services!

took the car to Protec for a replacement of a timing belt & water pump…read morestandard maintenance. They had it for 2 days and when I got it back there was a heavy vibration and howling sound. their 90 day warranty was not honored as they said for another nearly 1,000 which was already payed the first time. I took the odometer reading before then after,as there was 12 miles they put on. I paid 2,850 to have it done right by a car dealer. $3,850 total. Motor mount was left loose,engine was drifting which caused axle breakage.

After purchasing a vehicle in the area I needed an auto repair shop to do some work on the car. I…read moreread a positive review online somewhere for Felton's so I called and spoke with the owner Steve Felton. I ended up having a substantial amount of work done at his shop and felt the work was good and the price was fair. In no way did I feel that he took advantage of me because I'm a girl and didn't live in the area. I trusted the work his shop did, I would take my car back, and I would recommend to others.

I have had very good experiences at Felton's. I trust the mechanics there explicitly and won't take…read moremy vehicles anywhere else. They are fairly priced, and will work with any situation. Anytime I have a question about my vehicle or work that may need to be done, the mechanic is up front about my options and will tell me the best solutions. I recommend this shop to everyone I know- especially since I know the main mechanic, and I trust him.