We used these guys to work on my MIL's 1996 Jeep and they were great!…read moreWe worked the whole time with Vicky who helped coordinate having the Jeep towed in and kept us informed throughout the diagnostic process and throughout the work! She is great! There were several issues and Vicky helped us prioritize what we mission critical, and what things could wait a bit longer and for how long. They got the work done sooner than they said they would and the pricing was very competitive! Would 100% use them again!

Requested quote for repair on a family vehicle. Got a quick and easy quote from the company…read more Professional and timely quotes

I took my truck in for intermittent stalling and rough idle issues and paid $240 for diagnostics,…read morebut left with no actual diagnosis or path forward. The main recommendation I received was a PCM recalibration recall related to random downshifting into 1st gear, which is completely unrelated to my stalling issue. They also told me to reinstall the OEM throttle body and intake, even though the problems originally started while the truck still had the factory parts installed. I only installed quality OEM+ aftermarket parts afterward while attempting to troubleshoot the issue myself. To make matters worse, they recommended a rear differential fluid service and used the attached fluid sample as justification, despite me having personally changed the fluid only ~2,000 miles earlier. When I mentioned that, I was told the truck may just be a "lemon" because it already had multiple issues. Overall, I left feeling like they were more interested in upselling services than actually diagnosing the problem.

They worked hard to ensure I was a satisfied customer at the end of the day and that is a quality…read moreservice which is rarely seen

Chris has been a tremendous help and very patient. I have so far had great service and would…read morerecommend this business to anyone looking for good and honest service. I had a major problem and with his help was able to get the work done. They ran an inspection and is helping me whittle it down from the most important to the it can wait for a while as work out costs. In a tight economy this is important.

Chris runs an honest business and his crew is top notch. They are extremely polite, professional…read moreand know their stuff. I am so grateful for their help getting my Subaru safely back on the road. It has never run better! They work hard, treat their customers well and stand by offering fair pricing for top notch work. I would recommend this shop to anyone! They really are just a true and honest business and that goes a long way in this day and age. It can be intimidating to find a mechanic you trust and I am happy to have found Pros

My wife and best friend Maria, is very particular in where she likes to go to get her oil changed…read more For some reason that I couldn't understand, she insisted on going all the way to the next town over (Burlington Blvd. Valvoline) to get this service done. ("I found out why.") This last time she came back home and began to tell me she had opted for the full service, filters and more. The only problem was, when she went to put on her A/C and it made a strange flapping noise, she was beside herself for what seemed at first to be a big deal. However, when I called the contact number provided it went to a corporate personnel that seemed to understand the issue and directed me to make a (claim) in order to start the process of getting this issue fixed. I kid you not, I have never met such honest and attentive employees take care of an issue. We spoke to a fine young man (Gideon) that told us the issue would be fixed but that he wanted to wait for his manager, only because he admitted he lacked the specific knowledge his superior had. He assured us that once he (Zachary) came in to work, they would both find the root of the problem and fix whatever it was that was making that horrible sound. We came back in a couple of days later, met the manager and he immediately and instinctively knew what the problem might be just from my story and the sound of the A/C unit. The best part of all this was the genuine professionalism with which they conducted themselves with. Anyway, he reached into the dash popped open the a few compartments, reached his hand into the duct for our A/C and pulled out a pinecone that had been jammed up inside there, cleared up the problem instantly. They are all an amazing & outstanding employees that represented their company well and they're customers even better! "Now I undersand"

The team in the shop here was fantastic. They swarmed over my truck, obviously having a good time…read moreand they took care of things efficiently and thoroughly and really helped me out. Went the extra mile. Obviously cared about what they were doing and doing it right, and when they made a slight error in something they were honest and fixed it. And the amount it cost me was magnitudes lower than what the brand name service center would cost me. Thanks to Zachary, Gideon and the whole team. (Hope I got the names correct.)

Honestly if I could give this business no stars for a review I would. But unfortunately you have to…read moreselect at least one star... Yesterday on June 2, 2018 I took my car in to get the oil changed. The new guy Dillion put my info into the computer, printed off my invoice before him and Lisa started working on my car. I look at the invoice realizing that it's really cheap for synthetic oil so I went to ask Dillion if they were putting synthetic oil in my car and he says no, does it take synthetic? I say yes it does as he questions me more thinking I have no idea what I'm talking about I then call my boyfriend to double check everything and sure enough it's suppose to have synthetic oil, he re prints the invoice and gives me a new one and we go on with the oil change. I could hear Lisa under my car talking to Dillion about a part and something about calling O'Reilly auto parts, no call was ever made nor did they go to get the new part. Not long after Lisa comes up from the pit from changing my oil and gives me a bolt saying here I changed your bolt to your oil pan this one is almost stripped-hang onto it. ( assuming she stripped the bolt while she was changing oil because the last place that I regularly go to never has said anything about it before) Not thinking and needing to get where I need to be I put the bolt in my car door and leave. Today June 3, 2018 I get home my car is gone and I'm driving the truck and there's a huge puddle of oil in my driveway where my car had been parked from 3am till about 8:30am, we have now drove my car at least 500 miles since yesterday after getting the oil changed (Sedro Woolley, wa to Elma, wa and back and then Sedro Woolley, wa to Snohomish, wa and back) I then call and talk to Dillion (store manager and not the same Dillion that was working on my car yesterday) and tell him what's going on he says he will try to figure something out. In the meantime my boyfriend climbs under my car and it looks like they forced a different sized bolt onto the oil pan and put glue on it as well! I then call the store back to tell him and he informs me that he's the only one there and what do I want him to do about it? At this point I'm even more irritated and I asked for the store managers (owner) number and so I can call him to let him know. Sung the owner tells me to bring my car in tomorrow morning which I can not do because I have to go to work... my boyfriend ended up getting back to town from Snohomish before they closed so he took the car in to show them what was going on, I met him there. The manager of the xpress lube said "you bet she screwed it up, there was oil all over the underneath of your car. he had called her to come into the store before we were there so he could talk to her while she was off work-she lied to him said she didn't work on the car that it was the other guy which was a complete lie, the xpress lube manager told me she is suppose to be working the computer since she can't see anything. Well she was the one under my car the whole time! The xpress lube manager Dillion said the bolt didn't need changed not sure why she changed it, then we went into the gas station to get a refund and the cashier called the owner Sung to make sure. he didn't want to refund me my money. I then went outside and called him to let him know that my car could've been very well screwed up if this wasn't noticed that he could refund me my money cause at this point it was his cheapest route to go ($55 and some change and he didn't want to) finally Dillion the xpress manager got on the phone with him and talked to him telling him there was oil all over the underneath of my car and that Lisa screwed up it! Needless to say Lisa is a liar, shouldn't have worked on my car when she clearly doesn't know what she's doing and i wanted to warn others of this before they have something happen to their car and these crooks try to get out of fixing it! I wanted to say thank you to Dillion for making things right from his coworkers that screwed everything up and for the store owner for being a complete jerk and not wanting to deal with what his workers had did! I will never return to these gas station or oil changing place again! And hope others pay close attention to what is going on if they go there. I will be contacting my lawyer tomorrow so there is documentation of what happened in case my oil pan or anything is messed up that wasn't noticed yet.

Used them for a few years, they seemed responsive to my needs with great field crew. Then one day…read morethey came and repo'd my tanks for a less than $200 bill owed while I was at work one day. No call, no email, just a letter I missed declaring cutoff date. It was my only source of heat.

Consistent delivery and reasonable prices. Delivery guy is really personable and even more…read moreimportant always on time. Have used them as a property propane delivery for 7 years now. Thank you !

I was up to the dealer ship on may 8th and tried purchasing a used truck off there lot that was…read morelisted for 28999, after a test drive the truck broke down and I was introduced to another truck same year more miles. After asking how much for the truck , I could not get a straight answer. I had a trade in in which was worth 16000 on NADA They than offered me 11000 for my trade in and jacked the truck up to 34000. Esentially they bait and switch there customers by offering more for there trade in and jacking up the price of the vechicle. They are not up front with people and I suggest you avoid this dealership! I offered them the correct value for the truck and they knew I was on to there scam!! DO NOT SHOP HERE!!!!!!!! All there used vechicles are mostly AUCTION garbage!!! Darryl Moss

Simply put, they cannot be trusted... Jamie Toft (the finance manager) sold me a Ford warranty on…read morean Audi vehicle when I bought it in Oct. Needless to say, it didn't work for the obvious reasons... I figured it out two months later when I called the Ford warranty company. So then I ask for my money back. Jamie told me he was working on it. That was mid Dec. It is now beginning of March, and I still don't have any word on when I'm getting my money back. And on top of that, I just found out Jamie spent the money I requested and forged a new warranty contract with a different warranty company mid Dec. AFTER I REQUESTED IT BACK! Also, back when my wife and I were signing papers, the car salesman (Larry) lied right to our faces on just following up on some concerns that we had with the car. Typical car salesmen tricks! Can't really expect allot from a car salesmen... And somehow, the thing that I was least discussed with (but yet still very important) is how over priced there used cars are. I talked "Larry" $4,000 down from their "JUST REDUCED PRICE" and I was STILL over paying on retail according to KBB on a car that should cost between $10-$12K. I have made it my personal mission to inform every friend/family member/co-worker never to buy from these jokers! I'm not sure if these guys are idiots or crooked but I would stay away if you value you time, money and sanity... The Customer Service is Terrible The Listed Prices are Terrible Their Honesty is Terrible

Steve was great. He diagnosed my no-start issue quickly and had me up and running in no time. Very…read morereasonable on price as well, highly recommended!

From the owner: I come to you. Your home, work or anywhere in between. I'll even come out to most campsites and…read moreboat launches. I also offer discounts to veterans disabled adults and single parent households upon proof of situation. I started my company because I hear of to many people getting caught in the 'upsells'

From the moment I called to schedule to the moment of bringing my car home, Protech handled…read moreeverything extremely professionally; they got me an appointment efficiently and got my car finished quickly with awareness that it's my only vehicle. As someone who is totally clueless about cars, they were honest about what was essential versus non essential to repair so I could stay within budget and they answered all of my many questions thoughtfully, thoroughly, and with kindness. Protech mechanics made sure they didn't miss anything through their detailed inspection and diagnostics. They did not try to pull one over on me and upsell like many mechanic shops do. The cost was completely reasonable given the cost of parts and time for repairs. Additionally, they were not just going through the motions of their job, they really went the extra mile (pun intended lol) picking me up so I didn't have to walk to the shop to make my payment and get my vehicle. They go above and beyond for their customers. Everything that needed repaired with my car was repaired, I got to ride with the mechanic to ensure it was fixed and ask any last questions, and overall could not be more satisfied with this experience. I will absolutely be returning for all future services!

took the car to Protec for a replacement of a timing belt & water pump…read morestandard maintenance. They had it for 2 days and when I got it back there was a heavy vibration and howling sound. their 90 day warranty was not honored as they said for another nearly 1,000 which was already payed the first time. I took the odometer reading before then after,as there was 12 miles they put on. I paid 2,850 to have it done right by a car dealer. $3,850 total. Motor mount was left loose,engine was drifting which caused axle breakage.

I am writing this on behalf of my mother in law. She has been a long time customer here and never…read morequestioned the service. She recently brought her car in for an oil change and they brought up a few other items that she should take care of, one of them being her brakes. The CSR gave her a form that listed she needed pads, rotors, and calipers to the tune of +/- $1,800. Thankfully my son was with his grandma and the suggestion of calipers struck him as odd. I am a mechanic so they had me take a look at the information provided. The Burlington Automotives mechanic that did the inspection on her car did call out her brake pads(and a few other small service items), but did not call out rotors or calipers. I did a brake job on her car and, indeed, it only needed pads with the rotors being perfectly smooth and within spec. The calipers were also in great shape with the dust seals still attached, no cracks or anything like that. We went to talk with Louis, the Store Manager, and he first said that pads and rotors are often changed together and thought it was weird the mechanic didn't call out the rotors. I stated it was because the rotors are fine. I asked about calipers and he went into a story about them potentially seizing if there is wear, again, not called out by the mechanic and the dust seals are in great shape. He then said that the CSR was "new" which is a cop out. If the person is "new", they should have oversight and that still doesn't explain how the mechanic got it right and the CSR got it wrong. When I asked what thier policy is for the hand off of information, he said the CSR should take exactly what the mechanic says BUT rotors and pads go together because It can cause uneven wear, we also dont turn rotors, we just go new. It is a real shame because this sort of things gives all mechanics a bad name. To be clear, the actual mechanic's report was on point and I think he was a fine mechanic. The CSR and Store Manager, though, should be ashamed of themselves At the end of the day, they tried to screw an old lady out of a bunch of money. Louis barely apologized, trying to make every excuse he could to get out of admitting they wronged her. They didn't have her best interest in mind.... do they have yours?

Superb service, excellent customer service ! We are…read morefrequent flyers at Burlington Automotive and trust their entire staff !