The associate I had the displeasure of dealing with was rude from the first word out of his mouth…read more Didn't understand what I was telling him about batteries and the recommended ones for low/medium power electronics. Told me what I was saying didn't make sense & couldn't understand why I wanted to purchase a different battery. When I attempted to explain why, he interrupted and said, what you gonna do let's just get it done. Will not be back here. Rude, unknowledgeable and arrogant. Wow is all I can say.

went in to get a headlight bulb and harness guy at the front was very rude in the middle of helping…read moreme he says up it's 2 o'clock I'm leaving and gets up and leaves in the middle of helping me that pissed me off so I just walked out

I have been buying from Staunton Wrecking for over 20 years and have never been disappointed. In…read morefact, I have always been impressed by their immense inventory of quality parts and machines. I have learned to trust these people and I enjoy their professional, fast and meticulous service, especially from Jason.

Last night I had a difficult towing situation, with a vehicle in a ditch lined with trees, next to…read morea thawing, wet, grass yard. Staunton Wrecking came quickly and arrived at their estimated time. Jason was professional, courteous, and reassuring. He was able to get the vehicle out quickly. The cost was affordable, and more than fair and reasonable. This was by far the best experience I have had with a towing company. I would trust them with anything, any time, day or night. I am will without a doubt always going to use them in the future. Thank you!!!!!

Run fast and far. These folks aren't honest. You can see…read moreanother review that I posted on March 4th, 2024, about how we were treated. The short of that story was that we made an appointment for a recall, and asked for an oil change, brake check, DEF gauge check and inspection. We returned after dropping the truck off on time, 4 hours later, but it hadn't been looked at. So they took it in, told us we need brakes (we knew that, right?) couldn't find an issue with the DEF gauge (still not working), SAID they performed an oil change, and couldn't do the inspection because of the brakes. That is after we waited another 2 hours on site. Frozen raw chicken defrosting, we had made a grocery run while we waited. It was an 8 hour excursion for what should have only taken a couple of hours. Why bother making an appointment? Today, I took the truck to our local inspection place, and on the way home realized this dealership had not put up an oil change sticker (because it would have been right near our new inspection sticker). So I made a mental note of the miles, and recalled this truck has an oil life gauge. I checked the gauge, and it shows the oil life was at 65%, and the mileage was accurate to the last oil change we had. It made me wonder...did they change the oil? I paid $151 for an oil change... When I got home I checked the filter. No new filter, just a rusty old Valvoline one. I called the dealership and asked the service tech if they use Valvoline filters. No, they only use Mopar. Back to the dealership I go, trying to arrive before they leave for the weekend, and it's an hour drive. The service tech is expecting me, and when I show the pic of the old filter he says it's a fuel filter, even though it says oil filter in it. Out to the car we go, with a flashlight, where he verifies it's an old filter. When I ask how this could have happened...crickets. The service manager tried to pull Up video footage of who may have worked in the truck, though I know they know. Most likely to try to prove to me that they DID do the change, but they couldn't find the info. I know they keep service logs and know exactly who worked on it. They immediately issued the refund I asked for, but not a single person there apologized. Forget the deception and the outright fraud...this could have hurt the vehicle. It's an insult to a customer. They have an internal issue, and maybe it's just one bad mechanic, or perhaps it is just the way they co duct business. Either way, beware of this dealership. And maybe ask for all of your old parts back of you decide to get service there. For me, never ever again.

From the owner: Discover a dealership where ownership makes the difference--CMA's Valley Chrysler Dodge Jeep Ram in…read moreStaunton, VA is part of Carter Myers Automotive, a family and employee-owned business proudly serving Virginia since 1924. Here, owners help owners. At CMA's Valley Chrysler Dodge Jeep Ram, our team is deeply invested in delivering an exceptional experience, with a large selection of new Chrysler, Dodge, Jeep, and Ram vehicles, quality pre-owned options, and expert financing solutions tailored to your needs. Our Service Center provides reliable maintenance and repairs from factory-trained technicians who care. Because everyone you meet is an owner, you're treated like a neighbor--with integrity, respect, and personalized care.

Exceptional customer service! Traveling in my RV with my pets - a stay in Staunton and needed…read morewiper blades, quick and easy. Sara was great. Next day, another rv issue after a stressful evening, Sara and Amber were life-savers. Both were extremely knowledgeable and helped me solve the issue. These ladies know their stuff! Thanks for saving my trip.

If you want someone who knows what they are doing and willing to check and double check everything…read moreask for Sarah! She knows what she is doing and has Great Customer Service skills! She goes above and beyond to make sure your vehicle is running right before you leave the lot! After today I will not deal with anyone else there except her! She was even willing to stay late to finish working with me and my Aunt instead of just leaving and letting someone else finish the job! Thank You Sarah!

I got good service here for awhile, but in the past year or so, it has greatly deteriorated. I…read moretook my car in for a problem with a slow leak in one tire as I had bought the tires there. I was told there was nothing wrong with my tires and they all had good tread and were fine. I took my car for an oil change 6 weeks later and was then told I needed two new tires. By the way, I had the same service technician both times. The tires only have 20,000 miles on them. I will not be getting any services here again as there are plenty of other places with a better rating to take my car. Thank goodness. I would advise people to stay away from this garage as they don't seem to know what they are doing.

Horrible customer service. Not sure who I spoke to but they simply hung up on me and when I called…read moreback I asked for a manager and he stated he is the manager. Not helpful, very rude.

Posted on behalf of my dad and his wife:…read more My husband and I tested various makes and models for ease of getting in and out of a car since he is wheelchair-bound. At CMA's Valley Subaru in Staunton, VA, we not only found the Forester to have the optimal clearance and height and all-around accessibility, but also recognized this dealership took our needs to heart. Sales specialist Remy Duguet was well-versed in Subaru's reliability and safety record. Given his knowledge of each model's specs, he made it easier to decide which best met our needs, going out of his way time and again to ensure the Forester would work for us. He was responsible and followed up at every turn. We highly recommend Remy and believe he reflects the Subaru culture and values as does the dealership. This has been a very positive car purchase and trade-in experience.

CMA's Valley Subaru is the worst. Long story short I had to…read morehave my vehicle towed from my house to their location in Staunton because I had zero hydraulic fluid and my 2022 Outback obviously wouldn't allow me to drive it without causing catastrophic damage because of it built-in failsafes and protection system. It arrives at CMA's Valley Subaru and they look over it for about an hour then call me to recommend I need to have a $14,000 transmission replacement!? WTF?? The mechanic drove it after filling the hydraulic reservoir for 6 miles stating "harsh clunking in between gear changes and jerking". My other option told to me by their service team was to trade it in or sell it to them. They then tried to push the fear factor saying that they "don't know how long it'll last if I don't have a new transmission right now". I said there's no way I'm doing either of those recs and will pick it up immediately to see for myself how "bad" it was. After spending $500 for "diagnostics and hydraulic fluid" I got my car back and was anticipating the worst. Nothing. Normal. Immediately went on the interstate and pushed it after feeling comfortable about my suspicions that they only wanted me to trade in my perfectly running vehicle OR pretend to install a transmission, essentially stealing $14,000 from me. I can 100% say without a doubt that it's still running normally, like nothing happened and this is why I can also safely say that CMA's Valley Subaru are liars and people who will try to swindle you out of thousands of dollars that, in my situation, would be life altering. They prey on people who blindly take their advice and who think they won't see shit for themselves. Any issues you have in the valley with your Subaru, DO NOT go there. You will get scammed harder than the Prince of Phukastan wanting a ransom for your nonexistent nephew named Yuwilgit Phukd. DON'T DO IT.

In the middle of a long road trip, we got a flat tire. We had the blessing to be just 1 mile down…read morethe road from this tire center. The short story is that they got us on the road again in a few hours for a very reasonable price. We really appreciated the kindness and professionalism, particularly from Jerry.