Gabriel was very polite and helpful. I didn't think an item I needed in a time crunch was in stock…read more He gave me the right details helped me out a lot very respectful young man and is very respectful towards his coworkers as well. I like the way this guy does business.

Needed help on my vehicle with figuring out if I needed a new altanator or what was wrong with my…read morecar he helped me plug it in and tell me and he was very kind friendly and actually listened to be complain about my bad day hahah thanks Gabriel !

Very helpful!! Even offered to check car battery. Great service. Cannot ask for kinder courteous…read moreanswers.

5 star service provided by Richard. I know virtually nothing about cars and trucks, Richard…read morerecommended a battery for my F-150, provided me tools and guided my as I changed it myself right in his parking lot. In and out in 20 minutes. Couldn't be happier with my experience.

Been meaning to write this review I recently visited this…read morelocation for windshield wipers .. I received excellent customer service from the younger tall gentleman who wears the black hat ... I did not get his name unfortunately. A couple of the guys were helping others . This young man immediately checked if I was being helped .. He was friendly polite and knowledgeable He even took the time to come outside and put my windshield wipers on for me which wasn't very easy from the looks of it .. I was very grateful and wanted to give him a shout out for his excellent attitude and customer service

Came in for wiper blades, Jonathan could not have been any nicer/knowledgeable and had the correct…read moreones on my vehicle in 5 minutes, excellent customer service and experience!

Spoke with Adam on the phone about getting a Lexus Reserve vehicle while in the East Coast. He did…read moremagic for us. Today we picked up the vehicle speaking to Jason the service manager and then Joe the service advisor, all three of these guys are a wonderful addition to have on your team. From the minute, we were greeted at the door to leaving, this was just a good experience.

i have been a more than a satisfied customer for over 2 decades, wouldn't even think…read moreof considering another dealer!!! From Finance , purchasing , leasing to service, they get an excellent rating from me ! .

Recently had some work done on my car. They did a great job and at a reasonable price and were very…read morepleasant to deal with. They were straight forward with no pressure tactics or scam attempts. Very very unusual to find an honest car repair shop!

The staff at south acton gas are some of the kindest individuals. I appreciate the time that they…read morespend with me to explain the work needed on my car, and prices are always extremely reasonable - I never feel as though they are trying to up charge. I live in Boston now and still drive back to Acton for any services needed on my car.

Timely, Excellent, professional and cordial service. Thank you guys. I look forward to next time…read more Thank you once again.

John and the team couldn't be more professional. As a woman, I have had many issues in the past…read morewith creepy mechanics. these men here made me feel comfortable and safe. They did a quick and wonderful job repairing my brakes and really couldn't be more accommodating towards me. They went above and beyond for me and I would never go anywhere else after my experience with them today. highly recommend!

The folks at BMW Sudbury recently serviced my X2 - change out of oil and brake fluid. The team did…read morea great job. Fast service. I was greeted by several upon entering the dealership. Service was thoroughly explained by Pete.

FYI...ended up buying a new 430i...but not from them! Went to another BMW dealership and was…read moretreated with respect

Was a in interesting spot where I needed to get a new car on short notice for a new job. I first…read moretalked with Jimmy. He was helpful and assured that they could help me. He handed me of to sales rep, Kevin. Was very helpful. Tried hard to get me a good deal. Listened to what I was looking for. Helped get me quick turnaround. Good communication through the process. Second time buying here and would again

Extremely Concerning Service and Diagnostic Practices…read more I am writing this review to document a highly unsatisfactory and costly experience with Acton McGovern Jeep regarding my 2020 Jeep Wrangler Rubicon Recon (120,000 miles, consistently and meticulously maintained). In early November, I brought the vehicle in for diagnosis of a P0420 code. The dealership charged a $365 diagnostic fee, replaced an ignition coil (another $500), and reported that the engine checked out clean. The code was cleared, and I was told the issue was resolved. Within five days, the vehicle began misfiring, and a subsequent inspection revealed crosshatching in a cylinder and catastrophic, irreparable engine damage, due to coolant leaking through the head gasket and into the cylinder. Damage of this magnitude does not develop spontaneously in that timeframe, raising serious concerns that the initial diagnosis either missed or failed to investigate underlying causes. I was then without a functioning vehicle for four months due to the engine being on national backorder. No loaner vehicle or compensation of any kind was offered during this extended period. During the repair process, the assigned technician (Jeff) ordered over $2,000 in additional parts without my authorization. Only after elevating the matter to the service manager was I able to limit my payment to the originally quoted $12,000. It is troubling that such a significant unauthorized expense was initiated without consultation. Most concerning, after the engine replacement was completed, the original P0420 code reappeared--the same issue that prompted my initial visit. This strongly suggests that the dealership never addressed the underlying problem from the beginning, calling into question both the accuracy and thoroughness of their diagnostic procedures. The sequence of events points to negligence, which may have directly contributed to the engine failure and the resulting financial burden. Throughout this process, interactions with both Jeff (service technician) and Chris (service manager) were marked by dismissive, argumentative, and evasive communication, with consistent avoidance of accountability or clear explanations. In summary, my experience with Acton McGovern Jeep involved: * An initial diagnosis that failed to identify or investigate root causes * A catastrophic engine failure shortly after their service * Four months without a vehicle and no support * Unauthorized ordering of over $2,000 in extra parts * A final repair that still did not resolve the original issue Given the severity of the consequences and the lack of professionalism demonstrated, I cannot recommend this dealership.