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    Cap World Truck Accessories & Trailers

    4.4 (19 reviews)
    Closed 9:00 am - 5:30 pm

    Services - Cap World Truck Accessories & Trailers

    Vehicle battery testing

    Auto electronics installation

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    4 years ago

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    2 years ago

    The staff was very helpful and the workmanship was excellent! I had a new trailer hitch installed on my Rav4. I would highly recommend!

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    3 years ago

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    9 years ago

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    5 years ago

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    8 years ago

    Tony and staff in Westborough did a great job answering questions and making for a very smooth transaction for our new Sure-Trac trailer.

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    7 years ago

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    9 years ago

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    9 years ago

    Cap World - great selection of options and knowledgeable, friendly staff.

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    8 years ago

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    Ask the Community - Cap World Truck Accessories & Trailers

    Review Highlights - Cap World Truck Accessories & Trailers

    After a random Yelp search and reading about the reviews, I went in and talked to Tony (a very nice gentleman/manager).

    Mentioned in 6 reviews

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    Scott and team just finished a flat panel radio and speaker upgrade to bring my 300zx up to and…read morebeyond today's A/V car experiences, what an amazing and professional job they did! Everything looks so integrated and part of the vehicle look, I could not be happier. They spent time with me after the install going over ALL the new features and capabilities. If you go somewhere else for your audio car needs you are making a big mistake. I highly recommend these guys! They have passion about what they do and it shows in the final product!

    I have a very cheap car. I went in to this shop based on the positive yelp reviews and was not…read moredisappointed. I got an inexpensive JVC single DIN unit and with an adapter kit they installed it in my double DIN dashboard. They even installed a very stock looking cubby underneath it. Brilliant, this car has nowhere to put stuff. Unfortunately because of the angle of my dashboard I couldn't read the display on the radio. I called them the next day and asked them if there was some kind of sunshade I could put over the radio because I thought the display was just being washed out by the sun. They called me back quickly and told me to come back and they put a different Alpine unit in it with a different kind of display. No hassle, no extra charge, another every clean install without a single bullet connector or pice of cut wire on the floor. These guys also dba as Sound Sensations. Will totally use them again if I have need.

    Ultra Shine Collision

    Ultra Shine Collision

    4.6
    (65 reviews)

    This is the best shop around. Multiple cars of ours have been fixed / cleaned here and every time…read morethey come back perfect! They even cleaned the inside and outside of my cars each time. They also have really clean rental cars on site, that made my drop off and pick up easy. Thank you to everyone at Ultra Shine, this is the only place that I will allow to fix mine or anyone in my family's car.

    Response to Heather: I responded to your email with no response at 9:50am so this is the response…read moreyou sent as opposed to addressing my email directly which I transparently shared in the review. Second, the issue again is service. Your staffs service was the issue which I believe I clearly articulated. I would hate for that to get lost in your response for others as they are making their own decisions about patroning your auto shop. Please note, Yelp is a space for the consumer to share insights not engage in a debate with ownership when their is no accountability or direct addressing of the post. So to be clear, my issue is the service when I arrived and as I was interacting with Mike and I in no way indicated your service was poor. Now your comment stating that I wasn't spoken to "how I would like" implies zero accountability for the customer experience. I would like to have questions answered and be able to discuss the work done on my car as would anyone with the person reviewing it. Your message fails to address that sole issue. Again, best of luck with your philosophy and business approach, as it clearly works for others and not for me. I would just would review, if this is your approach, your Yelp history description where you explain that treating people well is a priority. That must have changed. Original response: I guess the experience depends on who you are and what you're perceived ability to finance you vehicle is by the employees. I am off for parental leave and just in survival mode as one tends to be in the first weeks and was not wearing my executive suite or clothing, so unfortunately no one would not know that I run a small organization. Apparently that determines the service because when I arrived for an estimate, I was excited because this auto shop comes HIGHLY recommended. I was going to spend several thousand dollars to fix a small fender bender and then ask about detailing services. However I will not be engaging with this organization again because I was treated with such indifference that I can't imagine patroning this organization. When I arrived, and was assigned someone to draft the estimate, I approached this staff member, I believe his name was Mike, and asked questions because I had already gotten a quote. He would not look at the other estimate I had and didn't discuss anything with me. I was told that the price will be the same as the other shops and that I should just check my email for his estimate and we can talk then. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions BEFORE and AFTER I received their estimate. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This individuals quote came 12 hours later. Their work is probably great, but their treatment of me as a customer was disappointing given how much work I was intending to pay for. In my opinion, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price" according to their rep. Fun fact, their quote was the most expensive quote. Go figure lol Update: The response was "I am sorry the estimator did not converse with you the way you would like." Again, customer service appears optional. My response was as follows when the manager referenced their reputation as well: "I actually came because of the reputation, including the fact that I was looking for detailing estimates as well but I never got to that. Because when I approached your staff and asked questions, again I was told that the price will be the same and that I should just check my email. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This one came 12 hours later. But again, this is not meant to be an insult or belabored discussion. Just feedback. I will let you get back to you every day business but just remember, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price."

    Cap World Truck Accessories & Trailers - autopartssupplies - Updated August 2026

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