I had an excellent experience working with Seamus! He was professional, knowledgeable, friendly,…read moreand genuinely listened to what I was looking for. He made the entire car-buying process easy and stress-free, without ever making me feel pressured. He was honest, patient, and went above and beyond to make sure I was completely satisfied with my purchase. I highly recommend Seamus to anyone looking for a great car-buying experience. He checked on me few days after purchase also! Thank you for making the process so enjoyable!

PJ is the man to see! I've bought 3 vehicle now through Mercedes North Haven , 2 Mercedes Vehicles…read moreand 1 Diesel Truck. And I absolutely loved my experience and Vehicles!

The service was fast and cost less than the estimate. Service desk was polite and knowledgeable…read more Full explanation of what my truck needed.

In March I purchased a vehicle from Paul. Within 2 weeks i was trying to get the vehicle in to look…read moreat a transmission issue. After missing multiple days waiting to hear back I was forced to bring it into another shop. Now 2 months later and the same problem is getting worse(can't afford a new transmission) cattle converter is bad, and they refuse to help me. I'm a lower class person, and it seems if your in my shoes they will sell you a liability, and then run.

OK, let's start this for you by saying that I've been going there for years and I've never had a…read moreproblem and that's why I continue to go there However I haven't been there in a while So I went there the other day and let's just say it's not as efficient as it used to be. Every time I've been there, I've been in and out under a half hour and it almost didn't matter how busy it was I went there Friday, July 10 just after work around 4:30 when I pulled up there was two cars ahead of me. You can't really call yourself in economy oil change place when it takes almost 40 minutes before you call me up to the counter to collect the bill and you're not even done with the oil change yet. But that's not my biggest complaint My biggest complaint is, I could hear them talking about how they're having trouble with my car hood from the lobby and full disclosure. I've never had any trouble with my car ever in my life. This is not a situation where I knew that thing was messed up and blah blah blah. Negative Never had a problem with my car hood So then one of the workers there calls me up and charges me for the oil change and then immediately casually mentions that they're having a little trouble closing my hood, but should just be a couple minutes. As soon as I sit down, he calls me back up like immediately And says hey, come here let me show you. I'm not sure why he had me go sit down or tell me that something should only take a minute when he didn't have an idea of how long something would possibly take but that's another story I guess So I go back to where they're doing the work on the and I stand next to the at what they're talking about and they say they can't get the hood closed, but they're willing to take apart the to rectify the problem, but it's gonna take a couple hours Well, I didn't have a couple hours to wait so I told them that I'm all just gonna have to drive off and then they said well you can't drive like this due to the fact that the hood will pop open. I was a little discussing that they didn't tell me any of this until immediately after they charged me. I was super annoyed full disclosure. I'm not the best at controlling my anger so I just called my brother who and if this a big fix and if I can just drive it away. He told me not to worry about it and that there's a secondary catch and that the hood won't pop over and I can drive it away and he'll take care of it. Funny these guys didn't even know that Whatever I guess I'm just pissed that after they immediately charged me they brought up the issue. I felt like I shouldn't have been charged for the oil change considering my hood was completely fine driving in there. I would definitely not recommend going there in Glastonbury Connecticut due to the poor customer service They have my information do you think I've heard from them to see how my hood went or that they're sorry for the inconvenience..... nope Do not go to the Glastonbury economy oil change if I could give zero stars I would Brian Sulliman 860-604-1156 I never leave bad reviews so here's my personal cell phone number if one of them or the company wants to get a hold of me I'm not expecting anything though

I have been coming here for years, they have always been fair and always do a great job. Thank youread more

Started off as a great experience (we love the car), but we got talked into the glass coating…read moreprotection plan, which we thought was a no-brainer. After having the car inspected for a wrap on the top, a reputable company informed us that the car has no ceramic coating. We were shocked, so we had it looked at by another company known for ceramic coatings, and they confirmed there was no coating on the car. Both companies put their findings in writing. We called them up, and they claimed to have done the coating but had no solution for us. Understandably, we are very upset; we gave them a chance to offer a solution or make it right, and they basically just said, "we did it," and that was it. The car also has swirl marks and did not undergo proper paint correction before it was "coated." Walking out after spending $100,000, we should be 100% happy, and we definitely aren't. We feel like we were swindled. I will give two stars because the salesman and the people who gave us the car tutorial and set up were very kind and informative. However, their response to a very valid complaint is unacceptable.

I purchased a 2013 SRX in June of 2016 from Stephen Cadillac and it has been the most frustrating…read moreexperiences of my life. Within the first 3 months the CUE system stopped working twice and only displayed a black screen. As a result, the radio, heat, back up camera, staring wheel controls, and parking assist do not work. Stephens reset the system and it would work for a few weeks and go out again. In addition, the car does not start up at least once a week where I have to continue to hit the push to start until it eventually starts. Most recently, the car has had an issue shifting into drive. Update: I still a little disappointed that I had so many issues with the car within the first few months however Stephens has gone above and behind to resolve the issue especially the service department and Bryan the service manager. I was so frustrated with the issues I hung up on Bryan when I was advised on how much it would cost. Instead of getting upset and giving up Bryan called the head office and found a program that would cover the majority of the cost. Instead of taking it personal he understood my frustration and continued to help. He called me several times to provide updates of the status and resolved the issue fully. One would not expect to have so many issues within a year after paying $30k on a vehicle. However, based on my experience with the service department I would say the issues I had were just and abnormally which happens. Based on the service and resolution I would have no problem buying from Stephens again or recommending them to others. I truly appreciate the work the service department and Bryan did to correct the issues with my car. Great guy!

I got rear-ended obviously and Schaller Auto Body made the whole process super easy and worry free…read more I would say they did a good job with the repair. They also set up my rental car for me through enterprise across the street! I would go here again if needed and would recommend it to others.

Ron Bowler did a fantastic job with our Jaguar! He not only fixed all the issues, but also went…read morearound the entire car and made it look brand new.