The actual vet is very.nive and seems to know.what he's doing. He's always been able to help my…read moredogs but the staff is extremely rude and hard to deal with. And since my divorce they treat me like im a shity person. Very tired of it and how the staff react to me everytime im there. And I have always been nice to them and treated them with respect. Will not be using anymore just because of the staff

I remember calling to make an appointment with your staff months ago and being told that you were…read moretoo busy to see new patients. Thank GOD we found an amazing Vet who actually cares and loves animals! I would never let you touch my dogs after hearing how you treated Carolyn and her beautiful pregnant Ginger. What you did was just AWFUL!!! You are responsible for her loosing Ginger and her puppies. What kind of person are you after she explained that it was a life and death situation and a matter of time that would save her baby and other Vets had already advised her to go to the CLOSEST Vet which was you. You were her only hope!!! Let that sink in! But you turned her away because the last time she visited was 2017 and to go somewhere else...and HUNG UP ON HER! DISGUSTING and DISGRACEFUL!!! Where was your compassion...you are cold hearted! NO, I take that back, cold hearted implies you have a heart...you are HEARTLESS, turning a woman away in hear time of need knowing how dire the situation is and the mortal danger you are putting her dog in?!?!?! Shame on you!!! I am making sure that all my friends know about what you did and so will the internet. You are a worthless Quack you don't deserve to be called a Vet! SHAME ON YOU! I hold you responsible for Ginger and her puppies deaths!

Our dog recently had a life threatening emergency. The staff and Dr. there were on it and were…read moretotally committed . They were very professional and communicated everything that was happening. I cannot say enough about they way the Dr. went out of his way in his efforts to save our dog. I will always take my animals to this Vet.

Disappointing - customer service and common sense are sorely missing…read more I recently moved to the area and wanted to help a stray in my back yard. I dropped her off for a spay at 9 am to an unhelpful Front office. Why was she in a crate and not the trap? It would be too heavy to lift plus a host of other questions and problems. . I received a call from the office at 430 that they didn't get to it yet and she'd stay over. No conversation with vet before or after which would've been helpful and appropriate. There were things to discuss about testing and more. I am involved with rescue but not feral cats. No cAll that evening or the following morning. There was no answer after repeated calls to the office. I went to the office at 11 and the friendly , but clueless, staff said she hadn't gotten around to calling me yet. She came right out with the cat. I asked if she was able to handle her and she said no. She'd been in the crate I brought her in for over 24 hrs, except during surgery. I am a FULL PAYING Customer and feel terrible that my good intentions to take care of the stray cat in the least stressful way was anything but. I should've handled it through the shelter. I wish Upper Valley had said no to taking her. It would have been much less stress for the cat, cost much less, and been handled in a far more competent way. I won't be taking my personal pets here.

Good. Vets are expensive…read more They are local, available, and kind. They also don't default to surgical procedures or as do others. Either way we are all hooked. The service animal is for humans. Still Sherlock is better Dr Gold is fantastic.

This man's negligence cost my cat its life. He charged $500+ for tests and then sent me off with…read moreantibiotics. Said he would call with the results if anything came up, but he never did call. Two weeks later my cat is lethargic, and I have to wait until Tuesday after the holiday to call in. Well, he died that Monday night. I call to inform them and introduce myself and they hurriedly start telling me they need to switch his antibiotics. Why couldn't they have called me? It doesn't take two weeks to get results. The kicker? I brought my cat in because he was sick and it was determined to be a bacterial infection. They insisted the cat get a rabies vaccine as if that couldn't wait. It probably weakened his immune system. I'm so tired of greedy and dismissive vets. Do yourself a favor and find a better one elsewhere.

I have boarded my Rottweiler twice. The people are friendly, it is clean. My dog enjoyed the…read morefirst time and he had play time. The second time, about 6 months later, he remembered and was so happy to see everyone. He will be staying there again in March. I am totally comfortable with him being there. The staff really seem to try to do everything they can to facilitate a positive experience... and they succeed! Nelda and LaBray

They take great care of my labrador and this is a wonderful place to board dogs. Sign up for the…read moreplay time option-your dog will love it.

There are not enough positive things to say about this facility. The people who work here are in…read moreequal measure kind, upbeat and extremely knowledgeable. I met them when I was seeking compassionate palliative care for my chihuahua after receiving a serious cancer diagnosis for her along with difficult choices and a poor prognosis. Instead of palliative care, they provided life-saving care for her. Three years later, she is thriving and continues to be well-loved and cared for by the Wise and Wonderful staff. They are absolutely fantastic.

My husband and I recently moved to Santa Rosa from the city and had to find a new vet for our two…read moredogs. After reviewing all our options we settled on W&W. The vet tech was great and so was the veterinarian. They were kind, gentle, and very accommodating to our two anxious pets.

Yesterday morning I rushed my sick puppy here. He had been exposed to an unknown toxic so he was…read moreloosing mobility while expressing all his fluids. I had two kids with me and upon arrival the staff met me in the parking lot to help. They listened to my concern for costs while needing to make sure my puppy was ok. After an examination and medication to take home I left at a price that was comfortable for me. (less than my regular vet for sure) The staff was very tentative to making sure my kids had things to do all while my dogs health was still their priority. Thank you everyone! My dog is feeling much better today.

The staff was extremely caring, helpful, communicative and acted with priority for my dog when we…read morehad an emergency rattlesnake bite. They treated Luna and myself with care and helped me feel at ease while in crisis mode that all was going to b ok and that they would do everything possible. The staff and the vets updated me with timely information and took the time to clearly discuss everything and answer all of my questions. In addition everyone had kind words regarding my dog Luna thruout the time they cared for her. There were multiple avenues to contact their staff and they always made me feel me/luna were a priority. Thank you for saving Luna's life and ensuring she got the best care possible!!!

I had a wonderful experience at Barney & Russum Animal Clinic. Dr. Nav was knowledgeable, caring,…read moreand took the time to explain everything clearly. The entire team was friendly and professional. A special thank you to receptionist Kama, who was incredibly welcoming and kind. She made us feel comfortable from the moment we arrived and even offered us water while we waited. Her excellent customer service truly stood out. I highly recommend Barney & Russum Animal Clinic to anyone looking for compassionate and high-quality care for their pets.

I had a very pregnant Frenchie and to be honest the whole experience was very stressful. Dr. Nav…read moreand her team was so caring and understanding. They took such great care of our girl and her 5 puppies that they delivered. I could not be more overjoyed that I found this vet. I highly recommend Barney & Russum