Paid with card but they offered 10 percent off if I paid cash. I left a 15 percent cash tip. This…read morewas an impromptu treat for my mother in law. As I was paying I saw one of the nail technicians take all the used slippers from the trash bucket to the slipper bin. I will not tell her but we will NEVER come here again. And it doesn't look like they filed her nails down very well for her toes and didn't fill it all the way.

On my third visit had the unfortunate realization that the shop operated with racism at the…read moreforefront. I had a 15-20 minute seated wait with non-melanated people coming into the shop after me and me watching them get seated right away for their service. Before you ask, they were walk-ins like me. I also had not asked for a specific person. P When I started to get visibly upset someone finally attended me and didn't even double check what my service was before they were doing something I had not asked for. I will take my Black dollars elsewhere.

cutest nails ever, soon as i walked in i was getting nails done. i love it. please go hereread more

This was one of the worst pedicures I've ever had. I basically paid to have my feet washed and…read morepolish changed. There was almost no skin or foot care involved. And this was after choosing one of the pedicures that was specifically supposed to come with all of that and asking the tech multiple times for it. I have friends who come here to get nail extensions and designs and they have said good things, so it may just be that this place specializes in those more complicated services and doesn't really care to do the basics. I will not be returning.

Even though I called in ahead by 1.5 hrs, it took a while to seat me. The mani pedi was fine, but…read morethere were some bubbles and streaks on the side where polish wasn't applied fully. But they served their purpose to look good for my event. They had a bird in the salon. Lol

Hidden entry, efficient staff, price chart or card of services offered would be a nice addition and…read moreperhaps beneficial for the business. For example "spa manicure package" listed with what is included and what is available as add ons.

My daughter and I both agreed best manicure/pedicure we have ever had! Jenny and Joy were amazing!…read moreKind, thorough and the environment is very soothing. Wonderful music, and a cozy atmosphere. Can't wait for the next one!

Great first visit! I had a gel mani and pedicure start to finish in one hour. The service was fast…read more The filing and cuticle work is great too, I'll definitely be back. Parking is 50 cent/hour

No walk ins. Two stars for cute, appears clean and in a nice little complex with some fun shops…read more That's said, two of us walked in, she looked us up and down and said we can take only one. We said okay, we can come back later -what time can you take two? Nothing on our agenda at all, easy and flexible. Today, again the looks, we only take one. No one in the place, and it was 11am. Not apologetic, no offer of a later day or time in the week, just didn't want/or need? The business. If she had explained they were short handed or full, NP...but just the looks and the final decision to only take one...all day long. Okayyy-off we go.

Serenity Nails is the strangest nail salon I have ever visited. There are no walk ins EVER. You can…read moreask for an appointment and maybe Lin will contact you back or maybe she won't. Lin does beautiful work and some of her prices are ridiculously low ($50 for a full hard gel manicure which takes her 1 1/2 hours to do). Generally the salon is mostly empty. The salon is very clean and neat with peaceful music. I don't understand how her business model works.

Always flawless. A little pricey but worth it to me. Nice people too. I love the multifaceted…read moremassage chairs.

Went for pedicure on May 13. I got the Long Island 45 min pedicure. I was out in less than 30…read moreminutes. 2 hours later polish was still sticky. She put 1thick coat on and a top coat. After 2hours and Still sticky I romoved polish and redid my self

The good: Sweet staff. Clean-looking result. Got me in last minute…read more The not so good: $65 for a gel pedicure with French tips at a place with no reclining chairs, no water jets, and reused foot scrubbers. The "organic" label seems to serve more as a price justifier than a real differentiator. No posted menu, unclear pricing after asking multiple times, and no receipt upon checkout. I stayed because I was in a rush, but I would not return. If you are low-maintenance and just need it done, it works. If you want a full experience for that price point, keep looking.

I've been a loyal customer here, and the nail technicians themselves are genuinely nice, but the…read morecustomer service I received recently was ridiculous. My gel manicure started peeling after only about six days. I called on the EIGHTH DAY after my appointment to let them know and ask for it to be redone. They told me they only guarantee gel manicures for one week. Fine, but I was calling literally one day after that period because the manicure had already started peeling before the week was even over. They offered to schedule the repair only if I came back within two weeks of my original appointment. I explained that I had meetings and could not make it within that specific timeframe, and asked to schedule it a little later. They refused and told me they would not fix it if the appointment was more than two weeks after my original service. How does that make any sense? I reported the problem immediately. The fact that I physically couldn't come in during their narrow timeframe somehow became my problem. What made it worse was the attitude. The woman kept saying she needed to speak with my technician and questioning everything in a way that made me feel like she thought I was lying. Over a $40 to $50 manicure? Seriously? A gel manicure should not start peeling after six days, and a loyal customer who reports the problem right away should not have to argue just to get it fixed. Nice technicians are great, but terrible customer service and refusing to stand behind your work will absolutely make customers go somewhere else.

I've been a fan of Charm City Skin for a long time and when I wanted to get a spray tan and lash…read moretint before vacation, I booked with Kayla since she had availability to do both. I had never gotten either of these services before so I had a lot of questions which Kayla answered patiently and personably. She has such a friendly and bubbly personality! The eyelash tint was a little uncomfortable for me but this may be because I was wearing contacts. I probably would take those out next time and maybe even consider a lift and tint since the tint by itself looked nice but was really subtle. Kayla made me feel very comfortable for the spray tan and did an excellent job with the color and tone. I was obsessed! It definitely faded a bit after the third or fourth day but to be fair, I was on vacation and swimming in the ocean and pool a lot. All together the services were $65 which I don't think is bad at all. I'd definitely return and would recommend booking at this local biz!

10 years after my first review... I'm back to tell you I'm still going here religiously for my…read morebrows, and Julie works her magic on them every. single. time. I routinely get compliments on my brows and I owe it all to Julie. In addition to keeping my brows looking incredible, I've expanded into getting my lashes lifted and tinted, as well as a facial with dermaplaning. The services never feel rushed, and everything is explained in detail so you know what's happening before, during and after. Everyone that works here is so friendly and welcoming, and they all do excellent work. The space is clean and inviting, and you can book your appointments online, over the phone, or at the desk while you're there.

I have been getting manicures and pedicures here for a few years now, and my experience has always…read morebeen amazing. The techs are very warm and friendly and great at what they do. The salon is extremely clean and hygienic. I highly recommend this place!

I dropped by before an important photoshoot -I desperately needed a neat manicure and lash…read moreextensions, but didn't have time for two separate appointments. The technicians worked seamlessly in tandem: the lashes turned out incredibly natural without feeling heavy, and the manicure held up for nearly three weeks without a single chip. I really appreciated how clean and sterile everything was, plus the cozy atmosphere made it super easy to unwind after a crazy workday.

UGH I am just annoyed at this place. I went in last week for dip powder and gel. I showed her a…read moredesign and asked if she could do it, and if not don't worry I'll get something else! She insisted she could do it and it would be fine, but I could tell she wasn't confident so I just kept saying I can get something else it's no worries because I would rather it look good than get a design that doesn't look good. She did it anyway, and it was not at all what I asked for. But it was still fine whatever I paid and left. But exactly 2 days later, two of my nails had already chipped. So I went back to get them soaked off, and a new tech did them. He asked if I wanted gels again and I was hesitant. But he said I didn't have to pay for them, so I said okay sure. Then while doing my nails, he told me that I probably chipped them from opening soda cans. I was like huh ?? First, I don't drink soda, and second gel nails should be strong enough to open a soda can with lol but whatever. Then he told me that because it's so cold out it takes the gel longer to cure so I need to wait a couple days before opening soda cans (?!??) what's up with this guys soda can obsession? Anyway I tell him again that I don't drink soda but okay sure. He does my nails, they're fine, I go to leave and he charges me $27 for the soak off. Like wtf?????????? But I don't feel like arguing so I just did it and left. I kid you not 3 days later like half of my nails have chipped or peeled off already. Literally a waste of $160 and 3 hours of my time.

This is my go-to spot -- I come here about twice a month and the service is consistently on point…read more Mimi always gets my hands right, and Maya does my pedicures--her foot massages are top-tier. I've been coming here since I moved to Baltimore and, even after trying a few other places, nothing compares. Great service, consistent quality, and a team that knows what they're doing. Highly recommend.