We recently moved into our new home and had repeated overnight chirps from the existing system…read moreinstalled by Guardian Systems Northwest. When we called on Sunday morning for help, we were told service wasn't available until Monday, despite the company's website claiming "365-day access to service technicians." Two sleepless nights later, the owner, Wayne, called to troubleshoot remotely but ultimately advised us to disable the system ourselves- and denied our request to have a technician come out. While I understand scheduling challenges, the lack of responsiveness and empathy during a clear malfunction was disappointing. We've since switched to the security provider from our previous home who has provided us reliably with dependable support.

We have been using Guardian Systems Northwest for years. They're simply the best! Wayne, the owner…read moregoes above and beyond to make sure his customers are #1. We strongly recommend them for all of your security needs!

The call center people are extremely rude. The office staff is not even close to being professional…read moreand I will make certain that I tell anyone who ask me about the company culture, just how untenable it is to work there, which has resulted in very unhappy employees. How is this business still open!?

I live at an apartment complex in Wilsonville, OR that is reserved for the disabled and is serviced…read moreby First Response Security (FRS). FRS has refused to respond to my calls for service on two separate occasions. On August 17, 2022 at approximately 9:16 p.m. I called FRS and spoke to Megan (dispatcher) about a tenant who had threatened me. I also told her that I wanted an officer to respond and write a report of what occurred. She said she would pass this on to the officer in the area to "see if there was anything they could do." At approximately 9:55 pm I called and followed up with FRS since I had not heard back from them. I spoke to Zach (dispatcher) who informed me that Ryan (watch commander) stated that based on the nature of the incident, they would not respond. I then asked for Ryan to call me and Zach stated that he would pass the message to Ryan, but that if he refuses to call me back, "that will be that". Zach said I should follow up with the property management company or the police department. Having a private security company who does not respond to resident calls for service does not help the residents of this community, who are made up of marginalized and vulnerable tenants. On September 10, 2023 a tenant was seen throwing garbage over the front of the balcony near the front of the apartment complex, including glass. The tenant reportedly broke a window out of his apartment and threatened to do the same to other residents' windows. I called FRS at approximately 10:15 p.m. on this day for help and operator #91 refused to respond noting "officer safety". I asked if her officers were armed and she said that some are, but still refused to dispatch anyone to our complex and informed me to call the police. Residents are informed to call the property's "security team" (FRS) when issues like this arise. However, this is the second time that FRS has refused to respond to my calls for service, yet Cascade Management, Inc. (CMI-property management company) continues to contract with them knowing of this. Additionally, I and other residents have observed the "patrols" FRS claims to do at the property. They consist of FRS pulling up in front of the property and sitting in their marked vehicles for a short amount of time and then leaving. No foot patrols of the property are performed, just as the previous security company did. This complex receives subsidies from HUD; therefore, it is reasonable to assume the subsidies that are collected help pay for FRS services. While I don't know the specifics of the contract between FRS and CMI, if FRS refused to provide a service they are contractually obligated to perform and paid for with government subsidies, it may be considered fraud. I will be reporting these incidents to the HUD OIG and ask them to investigate FSS.

Don was very informative and extremely helpful. Although we did have a negative experience with the…read morelady working in there, id still come back for Don's expertise!

Super friendly, accommodating, and efficient! Highly recommend! Would use again and refer others!…read more It's great to find people who say they will do something and they do exactly what they say and when!!

Cant say how greatful we r…read more.. We called a few places for quotes after our fob for the car fell on the ground and broke into a million pieces. We went with the cheapest quote (not a-max) thinking we were getting a bargain...after all...how hard is it to make a fob? After 3 hours in the rain dealing with the cheaper and incompetent locksmith we decided to tell him to stop what he was doing and call someone else. After going back over the list we called....we decided to read reviews and let me say...A-Max had fantastic reviews so we decided to give them a shot.... They were very professional over the phone...gave us a reasonable eta and guess what they arrived on time. Worst part of the story they had our car running in kess than 10 minutes. I am happy about this but furious about the previous guy who wasted a total of 5 hours of my life between waiting for him...waiting on him then calling a-max. In this case cheaoer was definitely not better... A-MAX for the win

A-Max is the way to go if you're in Oregon. My buddy was in Portland on a business trip and lost…read morethe keys to his rental car. He called around for pricing and since it was two keys he had to replace he was getting outrageous pricing from the numbers he was calling. So he called me asking if by any chance I know any locksmiths in the area. Luckily I know William through Facebook groups and sent him his way. He sent a tech out to him with the quickness and had him back on the road. The best part about it was it cost him half of what everyone else quoted him. It's good to know I have people around the country through networking that run stand up businesses. If you're in the area I highly recommend this company for any locksmith needs. They are some of the most knowledgeable locksmiths in the country.

Very reliable, professional, efficient, knowledgeable, and with a good sense of humor. We have used…read morethis service for several years and highly recommend them.

Requested quotes for a locksmith through Yelp. Alpha Locksmith got back to me quickly with a…read morereasonable price estimate and quick availability. Lilly called me to confirm my availability. My availability had changed and Lilly was accommodating. I contacted her when I was back home. When she was close she called and I met her downstairs from my apartment. Lilly was able to program a new key fob for my vehicle. I verified it works. She did let me know prior to starting that the key fob would likely not look the same. It was fine with me as long as it works. I tested the key fob and it locks, unlocks, and starts my vehicle. Lilly was friendly and patient and I would use this service again. From quote to work completion was less than 24 hours. For comparison, I've been trying to get another company to do this for weeks. What I appreciated the most was clear communication, lots of availability, a friendly service. Thank you, Alpha Locksmith and Lilly!

These guys are life savers! Not only are they on top of answering your call they are on top of…read moretheir customer service game. They are ready to offer top tier on site service and have a great response time. Not only that they will give you the best price in town. All with a smile and positive and warm attitude.They earned a lifetime customer in me.

I've used Jaeger and Erwert Contractors as subcontractors for a number of jobs and have found them…read moreto be extremely knowledgeable, hard working, and efficient. They always do a top notch job, but try to give you options that will save some serious money. I recommend them highly for any construction job in the Portland metropolitan area.

Mike at Simple Security has been our guy for alarm am fire equipment service. Simple Security is…read moreA+. .... We are customer for over 20 years . .. and remember stuff happens , they are our go-to ....

I called this company because i was very unhappy with my current alarm company raising my rates all…read morethe time. They have a very good deal on there monitoring, they quoted me $20 per month over the phone and came out and switched me over to there company and all I paid them for was the monitoring which was half of what I was paying before. I would recoend this cmpany toeveryone that needs tosave money and still wants awsome service