Ordered (2) Turquoise Matte Gift Bags, Vogue 16x6x12", 10 Pack. The bags that arrived were a baby blue. Customer Service said "I am so sorry to hear that, we love your feedback. The colors are very similar, just a slight variance change." We said "THAT SLIGHT DIFFERENCE MAKES IT "NOT TURQUOISE", MORE BABY BLUE. I CAN ORDER THAT COLOR EASILY FROM ANYWHERE LESS EXPENSIVE WITH NO SHIPPING COST. THE REASON I CHOSE THESE IS SPECIFICALLY FOR THAT BRIGHTER TURQUOISE COLOR." Supervisor called and said "Sometime the colors very... can not issue a refund" Lesson : If you think by paying a higher price with slower shipping will get you what you want you are just wasting your time and money with this company. Shop with a company that is not color blind. read more

Ordered curly ribbon bows for corporate gifts. This is what showed up..... I had to re-curl every single one by hand. We bought 8 dozen!!!!! Complete waste of time and money. The other colors were fine. UPDATE: I sent an email with photos to their customer service and they immediately issued a credit for all of the defective bows. Impressed with their prompt response. Thank you Tawanda. read more

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BUYER BEWARE. I don't know what happened, because this company seemed great throughout 2019 and 2020. Recently, Nashville Wraps customer service refused to replace a $6.00 item that was missing out of a $500 order and told me that I should double check that no one else took it. They also never notified me or reshipped another item that had been reported as "damaged in shipping". I called 2 weeks after it was returned to them to check on it and only then did they begin the process of reshipping. They would have kept my money if I hadn't called. read more

Needed some nesting boxes for a future business. Tried to sample one but it wasn't an option. I ended up buying a few sets. They look rough. Rough. Dents, uneven seems, scratches, smudges, peeling. I can get a refund if I ship them back myself which would probably cost as much as the items. Just save your money honestly. Go with another company. read more

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Been using them since I opened my business in 2012. Love the customer service and fast shipping. read more

Nashville Wraps - Gift Shops Near Me - Hendersonville, Tennessee

Used to be good, but my last few orders have come in with items not what I ordered (bright pink instead of light pink, black instead of brown, dark red instead of bright red, glossy instead of matte.) Hopefully they improve, they used to be good. read more

Terrible customer service... online order they will block you if you provide feedback. What company does that? Have been a customer for 6+ years. I do not recommend this place, when you ask for price match, forget it! It's a phishing expedition. Today was the last straw, and they were utterly rude. They exist to be a business not to also be a service to fellow businesses. read more

The customer service for Nashville Wraps is extremely poor. No Communication. Takes a week to have artwork confirmed. Need to scramble to find replacement items as Nashville Wraps wasted two weeks of time due to extremely poor customer service. I would not do business with Nashville Wraps unless you want to be extremely disappointed in the outcome. read more

don't buy from this company they are scammers. every order you place someone call you to repeat your credit card info and address, a bit creepy for me. what is the purpose of a website if you going to call every customer. customer service is thrash especially the lady with the southern accent she is very rude her name is tonya mullins. run don't buy from here. read more

I just ordered a large order of colored jewelry boxes in charcoal gray for my jewelry business. I normally order from a different packaging supplier. The Nashville Wraps boxes were cheaper, arrived quickly, and were better quality than what I had previously ordered. I also love that they offer free shipping on orders over $300. I'll be back for more. read more

I have been using the Kraft bags in different sizes for 11 years. I'm always happy with the products. Organza jewelry bags, ribbon, cellophane and everything they offer! Ordering online is easy and everything arrives in perfect condition. read more

Ordered a range of supplies and was very impressed with how quickly it came! However, my experience soon turned sour when I had to deal with Customer Service in order to return supplies that I over ordered. I was well aware that I was responsible for shipping (since I was returning excess product) but customer service reps were not willing to talk through the process with me and help me figure out how/where to return it. I had to call two separate times because I did not receive the return email I was asking for. The rep, Denise, said that it would be sent right away with a click-thru link. I never received this email and had to call them again the next day to figure things out. Even then they were not helpful even though this was my fourth call to the company. This was a three day process for me just to figure out how to return the boxes and over 20 minutes on the phone, being transferred frequently. I did not feel valued as a customer and could hear the indifference in the customer service rep's voice. It is obvious my business did not mean much to them because I even had to follow up to make sure they received the returns. While the shipping was fast, I do not think i will be using this service again due to the way I was treated as a customer. read more

I ordered bags, never got them. Asked for a refund and they aren't refunding me the full amount. This company is a nightmare to deal with. Definitely dont recommend ordering from this them. Also the bags are more expensive than going to any other store. They say they are only 19 cents a bag but when they add up all the shipping, handling, and tax charges it ends up being way to expensive. Worst company ever!!!! Give me my money!!!!!!! read more

Yes - first review! Unfortunately, I don't like giving bad reviews, but after trying to call the 1-800 number listed on the website for 10 minutes (10 minutes of a busy line) - the customer service rep was not very helpful, had a lackluster attitude, and hung up on me! To top it off, I asked them to send an invoice, which they never did, not once but twice! As a person who works in a customer oriented industry, I understand that clients can be a bit demanding, but being friendly, efficient, and AVAILABLE is your job. Very disappointed in the customer service and business practices of this company. read more

I love their jewelry boxes and fast shipping....but was so disappointed in the "Reclaimed Paper (Random Designs)" I received 500 bags in 1 design and 500 bags in another. I have 1000 bags in 2 designs, that's not so random. Stock # GB3 read more

BEST SERVICE EVER! This is the 2nd time I have ordered from Nashville Wraps, and I was blown away. I placed the order from my desk at work YESTERDAY, and when I got in the office this morning, my boxes were already in my office!!! Huh? Are they magic? I didn't even request expedited shipping (although being in Atlanta, I am sort of close). Great product and really good prices, plus super-fast turnaround... you cannot beat it. Way to go Nashville Wraps. Love you guys! read more

We ordered box samples on March 23rd and Nashville wraps did not even process the order until April 6th. We finally received the samples today on April 13th. It is not as if these were free, we paid for them, but this company was so slow that we had time to order samples and a full order from another company. 21 days to see some samples is terrible. read more

I've been using products from Nashville Wraps for several years now. Not only are their products the best, but everyone in their office is AMAZING!!!! I get a box of catalogs every year and hand them out to all of my friends. I especially love the eco friendly lines of products. They are beautiful, functional, and recycled!!! Joni is a truly special person, and a joy to work with!!! read more

I have ordered wrapping paper, gift bags, boxes and more. Always a great quality product and speedy delivery.

I have been in charge of a silent auction at an elementary school in Louisville, KY, for the past 3 years. Each year, we have 30-50 baskets that need to be wrapped, and by far, Nashville Wraps has the best products (cello wrap and colored paper filler) for this large job. This is the BEST place to order high quality cello wrap on rolls that isn't too thin to work with. Also, their variety of sizes makes it great for wrapping some of our very large baskets. They have every color of filler paper imaginable to match our theme each year, and comes in bulk supply so we are not heading to the local store every hour just to fill one basket. On a final note, their shipping is incredibly fast!! read more

Best customer service ever!! Tawanda, the customer service manager was very responsive and wonderful to work with. I had a couple of boxes break from shipping and she ordered the replacements to be shipped that day! She was kind, considerate and very professional in her e-mails. The candy boxes were wonderful and I would order from them again in a heart beat! Our wedding favors will be beautiful! read more

The best place for all gift/baking/candy wrappings! always ahead of schedule! Best customer service ever!

Good supplier for private use - I don't have a business but just order for my own use, and I have been very happy with the products I have ordered and received from Nashville Wrap. I love their cello bags with printed tissue and raffia ties, and I have 5-6 of the 85' rolls to use for weddings, babies, youth birthday, adult female birthday, and adult male birthdays. I have several wrapping pepper rolls in the same color family so that I can order packs of tissue and raffia, netting ribbon, and wired ribbon to match. The quality is excellent. The only reason I don't give 5 stars is that the shipping is high for a private user. The shipping is definitely priced for the small business buyer. read more

Their selection of eco-friendly products, made from recycled material, compostable, etc. (which is what I shop for) is really good. I usually shop online but once called because I couldn't figure out what size bottom a bag would open up to/what size box I could fit in it. The representative quickly went over to an area with samples of products and was able to answer my questions. I was really impressed. read more

Awesome! What a great selection at very fair prices - even the shipping was reasonable! And, it all arrived lightening-fast. In addition, I spoke to one of the most friendly, helpful people when I called to get assistance with my selections. Thank you very much! Glad to have found a good, solid vendor with whom to do business. read more

Sara H. was correct in her assessment of this company. They have poor customer service and make the customer do their job of figuring out why their order didn't ship. Customer service is curt and somewhat rude. I was given flip answers to some of my questions too. The worst part was that the customer rep never let me finish a sentence and tried talking over me and raised her voice to drown out my questions. Buy somewhere else! read more

Well...Sara the first reviewer, isn't fair with her assessment of Nashville Wraps, in my opinion. I do business with this fine company and haven't ever had a bit of trouble. In fact, I find them extremely attentive and responsible with all my orders. They also work very well with email...I've confirmed proofs and placed orders, via email, without a hitch or ever having to follow up. I don't feel like they drag their feet on anything. Henry, I believe he is one of the managers, and he follows thru on everything without missing a beat. I learned following up on our order when our rep went on vacation. He is awesome. I think the entire team is hardworking, and if you have to wait for someone to answer the phone, it just means they are busy giving their customer the detailed attention they deserve. You can always call back if the wait is a wee bit long, but I haven't ever encountered that either. I think Sara's rate of a 1-star is rather harsh. She seems demanding and impatient, which has to be miserable for the people she is working with. read more

Could not have been ruder or more condescending when I had a legitimate concern about the way they ship. Proper customer service is NOT about telling the customer he or she is wrong, that you've always done it this way, a phony "I understand your concern", etc., etc. It's about listening and at the very LEAST saying you appreciate the input, maybe the person has point...even if you privately don't think so. That's the way to keep customers. Maybe 40 years has made you complacent. Will NEVER do business with this company again. Too bad, too...I would have spent a considerable amount of money with you. If you had a feedback system like ebay, you'd change your tune. read more

I love this company. They have a great selection, easy to use website and super fast shipping even to the other side of the country. I have always found nice people on the other end of the phone. read more

Great products, reasonably priced and GREAT customer service. I had an issue with a product and was sent a replacement immediately with no questions asked! It was important to me as I was working on a charitable event and time and money were short! I will recommend to everyone...thanks again Nashville Wraps! read more

I have ordered from this company many times over 5 years. I usually order online and I am amazed at how quickly orders are processed and shipped. Their prices are good and their customer service is good. I love their freight allowance since my business is in Montana and freight is expensive from anywhere to here. I even called once to see what color ribbon they were showing with a gift wrap in their catalog and they happily found out for me. They have called to inquire if there were any products I would like to see them carry or any improvements they could make to make me happier. Great company. read more

Very unhappy with my order, the quality of these bags is nothing what you expect it to be for the price. Maybe if your gift is a feather it would be good but as far as putting a heavier product in this big it feels as if it is going to rip. They are basically ten cent bags with a design printed on them. Easily could rip and the design is not even printed on clearly. Unfortunately I now have to send back this horrific order and to even speak with customer service was like talking to a wall. I would think twice for the next time you are placing an order with them just basically bc of quality. The only thing I could give 5 stars to was shipping is was very fast. But as far as shipping back it's a nightmare you are basically on your own and the only info they give you to help you is their address. Do some research and there are so many other wholesalers for the same price with much better quality! read more

Love this company! I order my paper and plastic products from them at least 2 to 3 times a year. Orders are completed and shipped in a timely manner. I have never had a problem. Prices are reasonable. read more

Nashville Wraps is our preferred vendor for decorative packaging supplies. Their selection of boxes, bags, ribbon and tissue paper and materials is superb. They have been a reliable source for our NYC gift design company, The Perfect Gift Inc. for over 15 years. In addition to their extensive product line, their Customer Service team is extremely professional and we value their excellence and reliability. read more

If I could give a MINUS in stars I would. I have had to follow up on shipment of my product several times. The third time, I spoke with THREE people, the third person being "Tawanda" who stated that she has worked for the company over 25 years. She was condescending and tried to place blame with me for the obvious lack of customer service on her part. Instead of making an attempt to listen to a FIRST TIME customer and bend over backwards to find a solution, she was like a robot in her approach - and told me that all she could do was to charge me $39.95 to have it re-shipped overnight. This was absurd as I only spent $11 on 2 products to try them out - and had already ended up spending $15 in shipping and handling fees. For her to even suggest I spend almost $40 more dollars was ridiculous! If it were my company and I was telling customers I was in a management position in the Customer Service Dept. (it is called "Service" for a reason), I would have offered to send it overnight at the company's expense to make the customer happy. I also suggested to Tawanda that she suggest to the website developer or whomever else she need to approach, that they create a pop up or something like that on their website that will not allow customer to put in a PO Box - as apparently they do not ship to PO Boxes. She stated that in her 25 years plus at the company that only a few people in a month had their products returned. My response to her was, "that's 3 people too many, don't you think?" This type of mentality is very disheartening and discouraging. I hope that Tawanda at least takes the initiative to make a simple suggestion - so that others don't have to go through what I did. I followed up with them 3 different times - and they kept telling me the product would ship "the next day, the next day, the next day" when it stated on their website it was two days and they had "fast shipping" in bright green letters. Then it was I who had the foresight and intuition to ask towards the end of my conversation with one of their employees, "By the way, will the product be shipped to my PO Box or my physical address?" to which there was silence - and only then was I informed that they do not ship to PO Boxes and that they would need to RE-ship the product that 3 people had already told me was on it's way! Absurd! Anyway, I thought others should know that the two other Yelp comments that rated with one star were not just "angry people", etc. Their concerns were also genuine. One of these comments were responded to by someone at Nashville Wraps and they actually had the nerve to indicate that the customer was basically not telling the truth!!!! What? Who does that? They really need to read some Dale Carnegie books and wake up! read more

DO NOT TRUST THEM. I have been using this company for custom printed bags for 11 years. Last year the quality went into the toilet. Bags were clearly just shoved into boxes after printing, there were 20+ bags missing from nearly every box, and more often than not the handles were ripped, or bags were mis-glued. I contacted the company, and the first time they said it wouldn't happen again. Then it was worse! They promised to make it right. I contacted their print department and I sent LOTS of pictures of LOTS of bags, and they didn't even have the courtesy to respond! I sent three times, just in case it somehow didn't make it to them. I pleaded and pleaded, I have brought you so much business from neighbors; I have used you for 11 years; please just make this right. They clearly do not care about their garbage product. DO NOT USE THIS COMPANY! They have no loyalty and no sense of responsibility to customers they screw over. I am done with them! read more