Great exercise nice clean office girls were kind dr was very helpful and thorough I felt see and heard

I've visited twice, and both times my experience was consistent. I'd gladly give the doctor a five-star rating she was exceptional ,friendly, knowledgeable, and genuinely helpful. Unfortunately, the front desk staff was unprofessional; they never smiled, didn't greet me, and responded with hostility to routine questions. I'll return because of the doctor, but I strongly recommend replacing the front staff. read more

Recommended Doctor for exams, glasses. and contacts

I came here couple days ago to get a new prescription for my eyes to get new glasses since I broke mine a while ago, I called in expecting to get an appointment in at least 2 weeks like other places do, but I was surprised that they found an appointment 2 days after the call! I came in filled up the paperwork it took me only 5-10 minutes and another 10-15 minutes to finish all the tests and pick my frame, they were really really nice and friendly specially doctor Natalie and the receptionists that made my visit so much better and faster! Thank you again to doctor natalie and I can't wait to get my glasses in the next couple weeks! read more

Natalie Do Duong OD - Optometrists Near Me - Anaheim, California

The optometrist herself was great , super nice, friendly, and she explained everything really well. Honestly, she deserves five stars. But the front staff completely ruined the experience. After my appointment, they ordered my contacts and never followed up and not even once. A whole month went by with no call or update. When I finally called, the doctor answered and told me there had been a problem with my order because apparently the wrong prescription was sent and she said her staff would reach out to fix it. No one ever called me back. When I called again, the girl who answered sounded annoyed, like she didn't want to be bothered. She said she'd contact the supplier and promised to call me back and also said she'd give me some trial contacts since I was running out. Two weeks went by, still nothing. I called again, and another lady answered with the same rude, careless attitude. She said they hadn't heard back and might just cancel the order. When I finally got a call saying my contacts were ready, I asked if I could look at glasses too since mine got scratched on a trip. They said it was fine to come in without an appointment. But when I showed up, the same bad attitude continued. The woman at the front barely said hello, handed me my contacts without a smile or goodbye, and walked away. I started browsing glasses on my own, and when she saw me again, she asked, Do you need anything? but it was clear she wasn't interested in helping and asked for my prescription. The doctor is amazing, but the front staff is rude, dismissive, and unprofessional. It's really disappointing because this place has good reviews, but I can see I'm not the only one who's had this kind of experience. I won't be coming back. read more

Dr. Duong and her team were great! I brought my self with 3 teens for long overdue check ups and she was thorough, informative, and caring. The kids all had perfect vision but I ended up needing glasses. Insurance coverage was easily explained and she made sure I was informed of my options. We will be back for our next round of eye check ups! read more

When I entered today, the receptionist with red hair was unwelcoming and unprofessional. She had her AirPod in while attending me and was on call with someone else -possibly her significant other- because it was not regarding work while looking for my file. On top of that, she was unclear that I couldn't understand what she was asking me to write. I've come here multiple times and never had an issue with the staff because they're all nice and professional. read more

Been waiting for my glasses I even did a follow up call, they said it been ship and they will notify me when it arrive, they never did so I call back after 3 weeks just to find out they already have them and ready to pickup. So disappointed with their service I won't recommend them at all. They don't care or give importance on costumer for sure. read more

BEST OPTOMETRY OFFICE EVER!! First time here and the experience was amazing. I was seen right at my appointment time. Front staff was quick, efficient, and kind. Dr. Duong is the best optometrist Ive ever met. She was thorough, knowledgeable and so easy-going/ fun to talk to. She even took the time to educate me on eye health and answered all of my questions. Unfortunately not something Ive experienced before at other places so I wasn't expecting such great care!! Going to the optometrist is usually just something to check off, but I am now genuinely looking forward to coming back and getting my eye exams! Thank you Dr. Duong and her staff for making me feel welcomed, and providing such a great experience/care. read more

She's an independent doctor who hits big she really cares a lot about my eyes and I've been with her for 3 years she's really helped me with my contacts she's really helping me with my insurance she really takes good care of me and I appreciate her I would recommend highly to go see her she's a private doctor and with all the other big eye doctors she has a lot of good customers read more

Every time I have an interaction with this office, I am inspired to give them so many compliments. The office is clean and bright and everyone there is so friendly and helpful! read more

The staff is insanely helpful and kind. I had ran out of contacts on the last day of my vacation and they were able to provide me with a few trial pairs to save the trip for me. I appreciate how kind and thoughtful they all were! read more

When you drop straight cash on frames and lenses Marlene gots you I got my glasses 8 business days later, the other staff member idk her name I feel is just trying to make commission and has no interest in helping others. They don't have any variety for small faced individuals but if you like the new obnoxious frames that are in style right now definitely go to this place. And if you have medical and are not able to drop no money for high index or anti reflection for horrible vision good luck it's been a whole month and my glasses are still in process. The optometrist knows her stuff and she's quick with the exam process. Thank you! read more

I highly recommend this place because the customer service they have is great and there very patient as well ! When I was taking my time picking out my replacement glasses, they were calling medical for me which I really appreciate of them doing as well. read more

Awesome doctor and staff. Very friendly and helpful. They work with you and I have never had an issue. Definitely recommend this place!! I have been to a few places and this place is the best!! read more

My first time coming here and I was extremely impressed by the professionalism and friendliness of both Dr. Natalie as well as her entire office. The exam was very thorough to make sure all my concerns were addressed. They even took the time to help pick out a pair of glasses for me to ensure it's the right style. It's hard to find great services such as this office. They are very clear with what is covered and what each charges are for, no hidden fees. That's what I appreciate is the transparency. I am taking my family here to get their exams and will be confident that they'll be taken care of. So excited to have a new optometrist! read more

My first time coming here and the are very professional and treat you as family. I fully recommend her of you need an optometrist read more

Ok so today was my sons first eye exam and it went way better than I expected .... he has autism and gets really upset when he can't do something "right" ... but everyone in the office were so helpful and friendly he was able to sit and do the exam . Thank you! Thank you ! P.s the little water fountain in the waiting room was his favorite thing will be going back for future visits for sure read more

Natalie Do Duong OD - Optometrists Near Me - Anaheim, California

Dr. Duong is such a great doctor. She's so kind, caring and amazing at her profession. She is truly a family doctor because she treats you like family. I have been a loyal patient ever since I was little! Marlene is just as wonderful. She knows me by name and even gives her personal opinion about what specs I should choose! I trust her completely. I highly recommend her and her staff to take care of your optical needs! read more

I have nothing but good things to say about Natalie optometrist and her staff. She was very friendly and knowledgeable. She explained my situation and gave me few different options and was very patient as I was deciding. I highly recommend her. read more

Dr. Woung and all her staff are super professional I totally recommend them. If you need a very good eye doctor I suggest you yo stop looking and come here read more

I came to Dr. Duong because she was the closest to my home with the best reviews that took my insurance. I love my old optometrist but the office was too out of the way for me and I needed an eye appointment so I could get contacts ASAP. The girl on the phone was very nice and professional and tried to fit me in around my schedule/what was available. My experience with the staff have only been great. They're very sweet and try to help you as best and only offer the best customer service. Dr. Duong is very knowledgeable and thorough on her exam. She treats her patients like it's their first eye and contact exam ever, which I loved! I've worn contacts for 15 years but she taught me things that some new things that none of the other eye doctors I've seen over the years took the time to tell me, and I've literally seen probably 10+ different doctors in different states and countries. I tried out a new brand of contacts which didn't work out for me so the doctor let me tried another brand before I ordered them just to make sure they were comfortable. This office definitely deserves a 6/5 stars. read more

I really appreciate Dr. Duong and her office staff. My son broke his only eyeglasses during basketball practice. We brought it to Dr. Natalie's office and right away, they checked to see if it is still under warranty and looked for a replacement. Because they no longer carry the exact same model, they called the Nike rep to check to see if they still have that model. Luckily, they do and the rep would be able to bring it in tomorrow. She also taped up the glasses so at least my son can still temporarily wear it. Talking about going the extra mile because they understand that my son needs his eyeglasses. I love them! read more

Natalie Do Duong OD - Optometrists Near Me - Anaheim, California

Went there today got a exam and picked out some frames.. no problem... in and out ... everyone was real professional and the doctor seemed like the nicest lady on the planet!! read more

Dr Natatie has been my eye doctor for 7 years and she is very patient with her patients. Marlene is a wonderful staff and she was able to help me right away when my glasses were loose and She was able to get them tighten so it could stay on my head. She is very helpful and energetic to make me welcome to their location. read more

Dr. Natalie Duong is knowledgeable and sweet in getting me linked up with glasses for the first time. She did my eye exam and I was able to get glasses in about a week! I would recommend anyone to come here for services, the Dr. and staff are great! read more

The staff here is amazing and the optometrist is great as well. I called to make an appointment and they helped me with that easily and even called to remind me the day before. When I got there they were friendly which made me feel welcomed. When I got into the room, the doctor asked a few questions and let me tell you, her memory is crazy good haha. A couple people in my family go to her and she remembers details about them even if she only met them once or twice. Overall it was great! Would definitely recommend this place to my friends and family read more

This is my first time visiting Dr. Duong's office and my experience was nothing short of spectacular. Iris and Marlene were very helpful and welcoming. My experience here was amazing. I was referred by a friend whose entire family has been coming to Dr. Duong's office for years. I highly recommend coming here you will not be disappointed! read more

Had my first visit with Dr Duong. Took me in same day for an emergency appointment after breaking my current frame. Friendly staff and great customer service. Good selection of frames as well. read more

This place is the only place to come! I forgot my contacts at home and I'm at Disneyland. They helped me with getting a pair of contacts so I could see at Disney! Thank you!!! read more

Very friendly staff. I'm such a pain when it comes to choosing glasses but they were really sweet about it!

Marlene is awesome! She was a great help in looking for the frames we wanted. The staff were friendly and energetic. They help me understand my insurance and get me my glasses at a reasonable price. Really recommend this place. I've been coming here for years and I'll continue to come here. read more

Dr Duong is great! Very friendly and informative. However, I'm upset that my glasses took a while to come in. When I was picking out a frame Adele miss to inform me that the glasses I pick where small. It wasn't until I went to pick them up the glasses I realized they were too small for me. Thankfully Marlene and Iris helped me out and where able to fix that for me. One star for the doctor another one for the service (Marlene and Iris) and even though I'm upset I'm glad that the problem was fixed so another star for that. I would recommend this place just make sure to ask a lot of questions regarding picking a frame. read more

That's the worst optometrist ever and the staff iris Very rude and My insurance cover glasses and I still paid 235 more dollars dry bad service read more

By far one of the best optometrist, I have been wearing glasses since i was 5! They are super nice and take their time. Dr. Shigekuni has been checking my eyeballs for over 15 yrs and I have never encountered an issue. The other doctor is equally great, I've seen her the past few years and she is very attentive, has a lot of patience and has the cutest laugh. Overall a great experience with the doctors and staff. They make you feel right at home. The girls in the front are always super nice and give u honest feedback when it comes to glasses selection. I recommend this optometrists to anyone who like me is an everyday glasses or contacts wearer. You will find a place that you can visit forever. read more

Natalie Do Duong OD - Optometrists Near Me - Anaheim, California

Really impressed with this place. From the moment I walked in, I was greeted with friendly, happy faces. Dr. Duong has an amazing personality which keeps you smiling through the entire exam. She explains everything thoroughly and wants you to be satisfied with the service and products. This was my first time here and I believe I will be a lifetime customer. read more

Dr. Duong has been helping my family and I for years. I honestly would not go anywhere else. Her staff is so sweet and so helpful while picking your ideal frame. And the best part is they are not pushy through the whole process. Will continue to refer all my family and friends :) read more

Super quality place. Fast service&extremely nice staff. Dr. Duong was amazing & extremely through. She definitely took her time with me in regards to my exam, answered any & all questions and was not rushed. She is really sweet and knowledgeable. The bonus was I received my new glasses back in less than a week! Worth a visit! read more

Been coming here for 12 years and will keep doing so.. Great experience professional optometrist with a family feel

My daughter and I have been coming here for years... they always have the best quality frames and the service can't be beat! I just came in after 5 years and to my surprise they remembered me... feels like a family environment... Dr. Duong just makes you feel right at home.. quality care is most important for me and my family and this is where it's at! read more