Great service at this location, staff were friendly and accommodating. Location in the airport is…read moreideal. The rental car was brand new, I was the first renter.

I believe the number on the website of this location is incorrect. I have a reservation booked…read moretomorrow and have called 12 times over 3 hours to get ahold of someone regarding the booking. No one has answered and I have left a voicemail and no one has called me back. Wonderful non-existent customer service!

After my review. I got the typical response from Alamo that they wanted to speak to me about it. I…read moreresponded but they ghosted me. Hello Michael, Reaching out in regards to the note I have received from our customer service line - I do apologize for the experience you had with us earlier and I am reaching out to see what I could do to make things right for you. Look forward to hearing from you Regards Description: cid:image001.jpg@01CB744C.5796ACA0 Mohammed Mohammed Assistant Manager Halifax Stanfield International Airport

Smooth process, had to wait a bit initially although there's only one person manning 2 to 3 desks…read more Got upgraded to full size car for the same rate. Check out was simple as well. Slightly confused with the gas prices though

AVIS is located across the street from the baggage hall. There is an underground passage right…read morebelow the baggage hall and it will provide good cover especially during the winter seasons. As you entered the rental hall, AVIS is located right to the left side of the door way. Both Preferred and regular rentals are handled at the same counter. The agent was friendly and had me on my way within a few minutes as I am a Preferred member. There is a 24-hour gas station at the entrance to the airport. I returned the rental before it was opened for the day. I dropped off the keys at their night box and was on my way to the gate. I would rent from AVIS on my next trip to Halifax CA.

Unfortunately we did not have the greatest experience with AVIS on our most recent trip from the…read moreairport in Halifax, Nova Scotia. We ordered a "mystery car" $200/day as that was our only option. The car they gave us was a KIA mid size and was in pretty bad shape.. and our CRA forgot to add our aeroplan # to our reservation when we checked in at the counter. Upon returning the car, I noticed a week later that I had not received any aeroplan points yet to my account. I called AVIS at Halifax Airport and spoke with a lady who claimed to be a manager "Kelsey" (under Joe Ferraro ) and she stated there was nothing she could do as the reservation was now closed. KELSEY came across very arrogant. She didn't offer any assistance, and claimed there was nothing more she could do. She told us to call Aeroplan. We called Aeroplan and after an hour we got hold of an agent who told us that AVIS was responsible for adding our points. A supervisor then came on the call who assisted us in a 3 way call with Avis and spoke to customer service who gladly added our points. (the entire process took appx 3 hours of my time from being put on hold, waiting times, etc....). The entire situation could have been avoided if the Halifax manager KELSEY (under Joe Ferraro) knew what she was doing. She claimed that there was nothing more she could do. Such arrogance! All she had to do was open a 3 way call with AVIS customer support (like the Aeroplan Supervisor did) and have our aeroplan number added to the reservation. It was as simple as that. She refused to budge and completely wasted 3 hours of our time. It is quite annoying when someone who is in a leadership role as a manager is so full of herself, yet clearly doesn't know the process. KELSEY (under Joe Ferraro) clearly needs a refresher in Customer Service!!! #KELSEY #AVIS #JOE.FERRARO #HALIFAX

Rented a Jeep Cherokee with a dent (no damage on report) and 80% filled gas tank (full tank on…read morereport). This happened Oct. 14, 2025. Returned the vehicle this morning (Oct. 15, 2025) at around 6:30ish am. Was charged for the 20% gas that was never there at the time of rental. No full inspection was done. We took a photo of the dent. We took a photo of the gas gauge but came out blurry. We are contacting the manager Kelsey to reverse the charges. We feel that their lack of due diligence in inspecting the vehicle prior to handing it over to the customer is a scam tactic. We will be alerting CBC Marketplace to their scam operatives being done on these two Ontarians.

The Budget Rental people at Halifax airport charged me $166 for half a tank of gas, even though…read morethey told me at the start that it was the same price as at the pump (which was $72 for half a tank in the Audi V5 I had). They seem to have added an extra day to my charge too, and billed the tax of $101 twice. Sheer trickery and cynical manipulation -- avoid at all cost.

I had quite the shock when rented a minivan from these guys this past July. The pickup went…read moresmoothly, and the lady behind the counter was courteous and professional. The rental was for business, not pleasure. At the time we had this reserved, Dollar seemed to be the only company that had any minivans available. Understandably, it was summer and understandably the price might be higher than non-tourist seasons when demand is lower. But does it give a company to charge over $1000 for a 4-day rental. I'm sorry, but that is gouging and unfairly taking advantage of customers. A company that does this, doesn't get my business of any kind. No confidence in you Dollar!

When I arrived into Halifax it was after traveling for 22 hrs. I got to the rental car desk and…read morethere was someone ahead of me being helped so I waited. They were having trouble with processing the customer's credit card because it was February 29th. This happened again when it was my turn. What is wrong with their system that they can not recognize February 29th! I needed to extend my rental another day and that was done easily but I did not look at the final reciept as I signed it. It was two in the morning and I still had a 40 min drive ahead of me. I just wanted to be done traveling!! My fault for not looking over the charges!!! When I did get the emailed reciept (had to turn in the keys afterhours so did not get a final reciept when I returned the car) I noticed that I was charged twice as much for one day than what was reserved for three days!! Also what was listed on the reciept did not make sense and I could crunch the numbers to make any sense out of it. It looked like they just pulled a base numbers out of the air to charge the taxes and fees to!! I called Dollar's 800 number to see if there was someone I could talk to who could explain why I was charged twice as much for one extra day and I got the run arround saying "they couldn't see anything that was charged other than what was on the reciept" "I will talk to someone to see if the charges could be revised". I know I was just put on hold while nothing was being done because I kept getting the same answers. I was not yelling, just rationally explaining and kept asking to talk to someone who could walk me through the numbers. They hung up on me!!!!

Do not rent from Hertz or more specifically this location!! Luckily VISA cover the majority of the…read more$600+ damage claim. There was a $75 admin fee remaining after our insurance claim, and they wouldn't even let that go. The windshield chip DID NOT HAPPEN while we were using the vehicle. They inspected the vehicle when we returned it and agreed that it was in perfect condition. But if you read the terms and conditions (which nobody does) they are not responsible for anything, even if it happens after you leave the airport. Absolutely ridiculous!! We've been back twice and used AVIS without issue since. Shame on your Hertz. I hope you choke on your corporate greed. Disgusting!! We'll take it back in lost revenues by telling all our friends and family going forward.

Absolutely one of the worst rental companies I ever dealt with there, dishonest they miss lead…read moretheir customers . Not just the regular customers off the street even the corporate customers they give you a CDP Number they give you a corporate rate and discounts they still don't honour it even though it is in writing, it say CDP it's accept it North American wide . Hertz say they will not debit your credit card until all the final building is done and the final rates and your discount are added. that's just bull crap. As soon as you drop the rent off and return your keys, immediately charge your credit card then you have to fight for your for your corporate rate and your discounts. Heitz concerned is not the customers only the mighty Dollar on your bottom line . Just Saying

I rented a car from Thrifty Car Rental at the Halifax Airport through Alberta Motor Association for…read morea month long stay in Nova Scotia back from mid August to mid September, after the second week I received a call rom Thrifty asking if I was Ok. She told me I was reported to be in an accident In Dartmouth NS. I told her I had no idea what she was talking about. That call was followed by a call from the Halifax Regional Police. The officer told me I knew why he was calling which I replied I had no idea. I was reported to be in a accident on Highway 111 in Dartmouth NS near the MicMac Mall. At no time during my time in Nova Scotia was I in Dartmouth. The closest was when leaving the airport and headed to Truro. During the time the accident was to have happened I was 500 kilometers away in Ingonish NS fishing with my brother. I went to the local detachment of the RCMP who told me to take pictures of the vehicle a send to the HRPD which I did. It took 5 days to close the file after it was determined that someone reported a wrong tag number. In the meantime I was afraid the drive the vehicle in the event I was struck in from behind and I can only imagine what would happen then so the vehicle hardly moved during that time. Thrifty would not return phone calls to me, and refused reasonable compensation for the time it took to close the file. I decided to get out of Nova Scotia and get the vehicle back to Halifax cutting our time short. Four months later and still nothing from Thrifty despite an intervention from AMA. So, from a segment of the tourist train which seems to be battling bad press they make no effort to resolve this situation. I'm not looking for much just compensation for that time it took to close the file. It was a Thrifty vehicle despite Hertz being involved in this also. It was their vehicle with their tag so they have some responsibility to support their customer. Not calling me back when I needed their assistance was unacceptable.

We were treated very well when we picked up the car but as soon as we tried to call to extend our…read morerental we were put on hold for 20 minutes at a time and hung up on every time after waiting those 20 minutes. Then when we finally got a representative to talk to us they charged us more than the original agent stated for only a few hours extension. The phone fiasco would have been enough to never use the service again, but the extra unknown charges are going to make us avoid this company at all costs and to tell everyone we know to do the same.