Bad experience. I had done a one-way rental from Plattsburgh international to Philadelphia…read moreinternational. Upon returning my car in Philadelphia, they were not able to give me a receipt because they said that Plattsburgh international needed to close out my contract however no one was available at 5:30 PM even though their hours were from 8 AM to 8 PM. I called for three days in a row to try to obtain a receipt from Plattsburgh Hertz location. I was unable to get closure of my contract from a customer reservations representative named Melissa who told me three different reasons in one phone conversation. They range from 1) I do not work for hertz, 2)I work for them but I'm unable to get in the system 3)my manager called out sick today if she calls out sick tomorrow again I cannot help you. She failed to listen to my explanation and told me to call corporate. Upon calling corporate, their response was Plattsburgh hertz needs to close this contract out as it is still open three days after returning the car. The corporate customer service gentleman did say he will leave an email message for the Plattsburgh manager. We will see what this amounts to.

Do not use these people! You will drop off your auto with no check in & then get charged for a…read moredetail for another $120 for having a non existent dog with you after flying in without one. I have used dozens of rentals and this is the first time I have ever experienced something like this. BEWARE!!!

This Budget Rent A Car is located inside the Plattsburgh International Airport, a tiny airport…read morewhich is only considered international because it flies to Canada, and it is most frequented by those who live in way upstate New York, or Canadian from Montreal and nearby. I had a flight from the airport back to Florida, and picked up a rental car there earlier in the week. I will start with the not so great stuff. Since this airport is so tiny, the counters really aren't staffed. At the time there was one employee working the Avis and Budget counter, and when I arrived he was no where to be found. To be fair I was just picking up and not coming off a flight, so they are probably more diligent about being at the counter when they have a flight coming in, but still my reservation had my pickup time. To remedy this staff situation there was a sign to call the employees cell phone to let them know you need service. I called and there was no answer. I waited a few more minutes and called again. This time the employee picked up and informed me that he was in the lot finishing cleaning out a car and would be in in about ten minutes. I figured maybe he was cleaning the car I was about to rent. After spending about 15-20 minutes waiting around for someone to help me at the counter things went much more smoothly. The employee arrived and set me up with the car. He was kind enough to offer me an upgrade and I ended up with a hybrid Ford C-max, which I was happy with as a had a decent amount of driving to do, so the gas mileage was a plus. He didn't pressure me into insurance I didn't need and even offered me a homemade Christmas cookie before I was on my way. I had the car for a few days, and it was a great car at a very reasonable price. The counter was closed when I dropped the car off, but there is a key drop box. I had reserved and prepaid online about a month before my trip (make sure to google for coupon codes), and I was happy to find that there were no additional charges made to my credit card after the car was returned, although I was never emailed a receipt (maybe it ended up in my junk mail.) If you aren't coming in off a flight come in expecting to be a little patient, because the airport is so small, and therefore staffing is pretty bare bones, but overall I was happy with my experience, the price, and the car, so I would rent here again.

Shameful treatment of their customers. I booked a rental for 7PM 2 weeks in advance and was told…read moreTHE MORNING OF that I would be charged a $55 fee for late pickup (at 7:20PM)! The manager, Christopher Olah, was unconcerned and said I had an option to cancel as I was getting on my flight THAT morning. As if. Avoid like the plague. And find a branch that doesn't deal in bait-and-switch. Deplorable. UPDATE: After a few emails, corporate reversed the charges. All hail logic and reasonableness. If you allow third parties (carrentals.com) to build your business you can't then ALSO say they are unreliable. Budget is great, forget this location.

After a last minute flight cancellation, I rebooked my rental car for today. Arrived and waited in…read moreline only to be told the system continues to allow booking despite no availability of any make or model. I have now landed at BTV, stranded with no rental available, no resolution and no supervisor on site to speak with. Absolutely unacceptable. Updated: even after being turned away the Enterprise site (directly) continues to allow booking despite no cars being available. A quick review of the terms and conditions (attached) clearly spell out that they have no responsibility to actually have the car they allow you to reserve.

My flight to Burlington, VT from Philadelphia was canceled due to weather problems and the…read morerebooking was nearly 48 hours later. I called enterprise to advise them and I was told my reservation could not be modified and I would have to make a new reservation, but I could get a rental car to drive to Burlington for two days for only $800 and change. We had a lot of trouble rearranging our reservations, I have never had this problem with delays and other companies. As such, if one is flying, I highly recommend using a company that understands that sometime flights don't work out right. Deleting the app and never dealing with enterprise. Thanks for abandoning us