The salesman on down to customer service are horrible and I recommended 3 Other friends to them before they did my house I would rate them a zero. They wanted the full payment when the installation people came. Without even doing the work that's because all they want is their money they don't care about customer satisfaction. The salesman lied the company lied they should be banned from doing anything.no I'm done. read more

The transaction took place on March 24, 2024. The installation occurred approximately 10 days after I signed the contract, which was delayed on my part. Something seemed off with the way they conducted their business. I made an $800 deposit and the remaining balance needs to be paid in cash before any work begins when the installers arrive. Having worked in sales for most of my life, I should have been more skeptical. However, being trusting, I gave them the benefit of the doubt. When the installer arrived at my location, they immediately demanded payment. I refused to give them any money until I was certain that the job would be completed as quoted. I was even threatened that I would lose my money if I backed out of the deal. After a 30-minute discussion, it was revealed that the office, not the salespeople, deliberately adjusted the dimensions of the house to add extra charges for the installation, claiming they needed more product. After resolving this issue, they agreed to install the entire project for the agreed-upon price. I was satisfied and the installation began. The crew that came in was very professional and did an excellent job overall. However, there were a few hiccups during the installation, as is common with any project. The installation took longer due to issues with the insulation company's product in the warehouse. This delay was intentional. During the installation in the kitchen, one appliance was moved and we initially thought it was broken. However, it turned out to be a tripped circuit breaker. As they were pulling out the dishwasher, they cracked my cabinet and broke the dishwasher, no power. I made three separate attempts to contact the company before receiving a call back. They claimed they needed more information and denied responsibility for any of the issues. The installer did try to fix the cabinet, but upon further inspection, I don't believe it will hold once a new dishwasher is installed, as it is a granite top. There is a metal piece that goes above the dishwasher and attaches to the dishwasher and the sides of the cabinet to hold it in place. The side of the cabinet is what cracked, and the dishwasher does not work at all. read more

If I could leave a zero, I would, for this company!!! I had three rooms done "paid more than I should've " advertised on television year and a half later floors coming up and they don't have not even a service person who can come out and help . Even though I'm not under warranty I would still have to have a service technician come and help fix the problem. They offer no resolution for this problem. read more

ELDERLY BUYERS BEWARE!!!! National Floors Direct Took advantage of my elderly parents. The salesman showed them a sample and when the product showed up to the house, it looked nothing like the sample. I was there with them and witnessed this whole process. I called the company and they told me they would charge over $500 to walk away. The installer said it only looked different because the padding wasn't under it. He took all the furniture out of the room and laid the carpet. It still did not look right but the company would do nothing. The installer then made us sign that it was installed. He said it was just to say whether he did his job. We signed it and gave him a nice review for his part in this installation. Once he took the review out to his truck, he came back and told us that he would only put the furniture back in the room if we pay him an additional $100. I asked what he was talking about and he said the chairs had plugs on them so he was counting it as electronics and he wasn't going to move them unless we paid. He moved them out of the room and said nothing but now he was insisting on payment from my two crippled parents in their late 80s. I put up a fuss and called the company again. The installer then took all the furniture and piled it in the middle of the room. I told him you can't do this to us we have no ability to move this furniture. I told him it was extortion. One of the installers then moved it. They took the old carpet and left it on the driveway even though the contract says it was to be taken away. I dragged all the carpet to the curb and as a 64 year old woman, that wasn't easy. Please beware. Listen to all these other reviewers. I wish we had. PS. They give gift cards to people who give them a 5 star review. read more

This is a bait and switch ad you see on TV. I have a small home (1400 sq ft) and only did 3 BR plus small LR area and still the price was $2944 for the LOWEST GRADE CARPET and pad. On TV they advertise 3 rooms for less than half that but who can read the tiny fine print in 10 frames-1/3 second. And I didn't expect it to be that cheap, I am wiser. But now that the low quality is showing in wrinkles and edges, I'm here to warn you: -the low end carpet they advertise is below the $0.81/ft (not installed) if at Lowes. -they took off my doors but didn't put them back on. -I had my rooms empty, cleaned and tack-strips left in place but still paid too much for this cheap quality. -"upgraded pad" is what I consider cheap but didn't have samples to see. In their defense: -they did show up on time (sales and installers) who spoke english. -they didn't force me to do this, it was my choice, so my bad. To help you get good carpet deals: -I say have samples/prices you like before a salesman comes (so compare quality). Sales hate technical comparisoms, so know the weight and pad! read more

My sales man was great, the financing was great but the Maryland Office / Fl Call Centers STINKS. 6 phone calls and the poor installer came to my home (under renovations) at 0900 NOT 1pm as requested. Then he left to go do another job. at 5:30 he called and asked if he could come back on SUNDAT at 0700. The Office Staff never did what they said they would do. He did not call my contact person that was there from 11am as asked. The Office just keep moving the schedule back and there is NEVER a supervisor to complain to. If I did not need to carper so bad I would have canceled the order. DO NOT USE THEM They need to be shamed and canceled No stars given read more

Terrible company, terrible service, poor quality products. They make you sign a contract that basically relieves them of any liabilities so in short, they can do a terrible job and not be held accountable for it. Shop locally for a reliable flooring provider. Stay far away from NFD, they are the absolute worst! read more

They destroyed my house. The cut my new cabinets, broke a toile, stole new baseboards and threw them away (saying they would not return them, and I had to buy thiers. The left huge holes in my walls. When I complained they spent days asking for pictures. After I sent in pictures and got transfered multiple times I was told they are not responsible for any damages that may occur on the job. I believe their high score is fake (inflated by false post) A quick look Shows that they already have over 225 complaints this year and not even 20 resolved. I will have to spend $1500-$2500 just to repair their damages. This is not a company that stands by their word. read more

Terrible. Liars. Scammers. Said they are on the only company that repairs subflooring. Salesman Ian Eckenrod came and gave the estimate on 6/3/24 to repair subflooring and lay vinyl flooring. Said he was ordering 6 sheets of plywood would be needed to fix subfloors and was $1000. So $11,900 total. He said I can get it installed this week. But then he had me write on notebook paper (LOL) that I waive the 3 day cancellation notice. So installers arrive on thursday 6/6/24 to do job. They installers/workers (dont think they have a license because NFD would not give name of workers/business). They didnt bring the plywood? Husband asked about subfloor work, but they knew nothing about it. I had to call them and ask and say its in contract. A few hours later, the "office" called to say we need to hire a 3rd party to fix subfloor. Said its in the contract. I said the guy Ian said that YOU guys do subflooring. He charged us $1000 for it. BUT THEY ARE SO SNEAKY. CONTRACT DOESNT HAVE ITEMIZATION. also, Ian DID NOT go over contract. just scroll scroll on the little ipad. So they are saying it is my fault I didnt read the fine print... WOW... buyer beware. I will be getting a lawyer. Made a report with sheriff department for a civil case. Need to contact the fraud department with synchrony bank as this is not the contract that was explained to me. would give0/5 rating but then can't post. also, can't leave a negative report on their fb page, I am blocked. Anyone else happen to, contact me and we can do a class action lawsuit. read more

Everything here is true. I had the unfortunate experience of working for this scam show. Sites like Trustpilot, where every review is positive, blackmailed them with a gift card only if the review was positive. The rest were employees who'd better post positive reviews or else. The entire presentation is deceptive and one-sided. The customer is not valued for anything but their money. They insist their installers are "certified master installers" until an installer shows up with his 10 yr old son who does the work, too. And good luck when the installers surprise you with "we're going to need an additional $9,000 to level your floors". This is common, not an occasional happening, sadly. "Oh, you don't have $6, 8, $10,000 laying around? I'm, but thanks for the non-refundable deposit". It's just wrong when wonderful people you had wonderful relationships end up hating you over things you have no ability to help with. My heart breaks for people I enthusiastically sold before I figured everything out. I gave them my very best, believing I was doing the right thing. And fyi- Floors for Living includes free subfloor leveling and prep. Truth is, NFD's product is cheap and Chinese-made just like they insist everyone else sells but them. And their presentation spends more time bashing competitors than anything. There's a reason no one has business cards. They can't call and rage on you because they can't get ahold of you which is usually slightly better than how "customer service" would treat you. They say they're direct-from-the-manufacturer and are less expensive because of it. That, too, is a flat-out lie. They have huge warehouses in every city that store product. Laminate sits out in dense heat and humidity or blistering cold which affect the products integrity and that's what you get.Your floors go sideways and now it's up to customer service to invent a reason they aren't liable. They'll blame you for any problems. And why don't their sales people carry warranty information? You got it, because you've already given them at-risk money before you find out they lied about what the warranty coverage REALLY is. The deception is cultural and every level engages in it, even with their own employees. Google National Floors Direct lawsuits. It'll read a lot like here. I'm sincerely sorry to everyone I sold sh** floors to and hope they'll forgive me. It was my first flooring sales gig and I insisted upon mastering their deceptive "training". I'm sorry to everyone who is dealing with these problems..... problems that are not uncommon, sadly. I'm thankful I no longer need to relinquish my integrity for a buck because I know better. And finally, what's saddening is that I could quadruple this post size with sad truths and practices within the company but there's enough in other reviews to let you see all you need to know before cracking that wallet open. Avoid at all costs because "all costs" will be WAY more than you agreed to. Shameful. read more

National Floors Direct Need Flooring? Warning, We made a big mistake going with National Floors Direct! With our new grandson and family flying in we made a quick decision to have new carpet installed after our salesperson called the office and confirmed we could have it done before they arrived Saturday night. We gave a deposit he would only take a check or debit (this should have been a warning), no problem for us. We prepared by moving everything as required, out of the rooms. Early Saturday morning, we received an email indicating they will arrive between noon and 4pm! I don't see how this is possible if they didn't arrive until 4pm. I sent a text to my salesperson he said he was tied up but will call me. We patiently waited... At almost 4pm I call customer service. They call the installer, and confirm they are on the way. Now about 4:10pm I called back, I'm told they are just 10mins away, maybe 15. About 4:40pm I call back and the representative tells me not to worry they will get it done. I tell him it's almost 5pm my son's family is about to arrive with a new born. He laughs and said don't worry they will knock it out. Puts me on hold to call the installer back then I'm disconnected. My salesman calls. He tells me he's having the same problem with another one of his customers in Tampa! He said he was going to call his manager. I called customer service back, they are now closed until Monday! No call, no email, nothing. Salesman texts me a screenshot that my deposit may not have gone through (I went on-line it was deposited and cashed the day after I wrote it!) He said if they don't show up he may be able to get a discount if I reschedule! My son and family arrive. They see the mess, we try to find them a hotel. Nothing close. We start moving everything back into the rooms. At 6:32pm my salesman said they just showed up at his Tampa install! I think that's crazy! I told him I didn't want to go through this again and asked him to start a refund. He said they, typically will not refund! We finally finish around 9:30pm and get to visit. Monday customer service calls me and tells me my install date was set to 1/6/24 in one part of the system (correct) and 1/18/24 in another section. I ask how I received an email with install preparation instructions and a time frame of noon until 4pm for 1/6/24? He didn't know, just said dates were wrong. I then told him customer service said they spoke with the installer and they said they were 10-15mins away!! Here I am one week later, salesman was right. No refunds no further discounts. A manger called and apologized for the lies and inconvenience but their policy doesn't allow refunds. Poor customer service, agents lie, management just apologizes. You decide! I never want to go through this again and hope you don't. Spread to word to help protect others. Trying to determine next steps. read more

Irate customer. I will admit that the price and quality of vinyl flooring was fair. That is all I can say. MAKE SURE JOB IS IN EVERY WAY COMPLETE. Had a minor situation that took a week and a half and at least 10 calls to customer service to get the job completed. Initial salesman was great but when I sent him an email about the incomplete job was told call costumer service. Then he ghosted me. A person called Austin called to thank us for signing with NFD. I asked him if I could have his number, was told just call this number for me. The number was for CS and every time I called and asked to speak to him about this situation was told he would call me back. AGAIN GHOSTED. The job has since been completed but only because I had to constantly follow up for service. No, I would not recommend NFD to anyone. read more

They will say and do anything to get you to sign their contract and give them a deposit. Look at the over 300+ complaints against them on the Better Business Bureau before hiring them. Look at the contract before signing it. They say one thing and their contract says something else. They are the worst company to deal with. I'd rather lose my deposit than have them do any work in my house. read more

High pressure sales, trying to hold me up for more money on installation and installer walked out leaving trash and closet doors off. I would not recommend them for any job. BRAE read more

They will say whatever it takes to get you to sign their agreement and pay a deposit on the first visit. They will tell you that you have three business days to cancel and get a full refund. In the contract they gave me 3 calendar days. They were at my house on a Saturday and the following Monday was a holiday. When I went to cancel on the 3rd business day, they had already cashed the check and refused to refund my deposit. When I finally just tried to work with to install the tiles and told them that I wanted to change the tiles, they told me that they were required by "law" to order the tiles 3 days after I signed the contract. They even lied in their response to my Better Business Bureau complaint. read more

They finally came out and reattached the dishwasher and I got a copy of the warranty which isn't as good as they say. I still am not happy with when you call customer service as none of the people I talked to was helpful. It wasn't until I emailed the company that someone called me back about the dishwasher and they sent someone out to fix it. read more

Crooks thru and thru. Do not do business with this "company!" They took a deposit and then didn't complete the job. Asked for $4,500 more! Taking them to small claims court. read more

this company is a sham! we have been lied to from start to finish...oh wait the job is not done yet. when trying to speak to someone, they read their scripts wonderfully, clearly not giving a rats a** about the customer. i guess thats how they make $...by screwing over the customers. the sales guy lied, the customer service lied. i can go on and on about how bad this experience has been, but it wont matter to this business. hopefully this will prevent someone else from using these scumbags! read more

Absolutely miserable customer service. You are forced into signing at the first appointment. The contract was canceled the next day. After several phone calls, a manager confirmed the cancellation and assured me that my deposit would be refunded immediately. Since then, no one has contacted me and the money from 7000 $ has not been refunded. Never again. Scam!!!! read more

National Floors Direct gets ZERO STARS from me! I wish I could show that above, but it makes me give one, unfortunately! No one should EVER, EVER do business with National Floors Direct. I had not one positive experience with this company! From the false advertisement to the awful customer service, I am so surprised that this company is still in business! One of the worst things that happened was that when their installers installed my flooring, they moved my stove (which, according to my contract, they were not supposed to, by the way!) and while doing so they BROKE the oven door! When I called customer service, they told me that they WON'T pay to fix my broken oven. Apparently, it is written in the contract that they are not responsible for damage done to appliances. When I told them that it was ALSO IN MY CONTRACT that they were not supposed to move my oven in the first place, they told me that I should have been watching them. Are they serious? If they hired competent workers, they should not need to be watched like toddlers! If their customers should read their contracts carefully, so should their workers! It has been almost 2 months and I am still arguing with them about paying for my broken oven! NO ONE should trust this company AT ALL! read more

Floors coming apart after 1 and half year. Call them up today and was told i only have a 90 day warranty. I would have to get a 3 party person to come out and get this fix. So all that i was saving by using this come is a scam because now i have to pay a 3 party to do the job over and correctly. read more

The sales and marketing are over the top, but beware this company is a scam. I had a salesman stay in my house and make the deal better and better until I agreed. After a 700 dollar deposit, I was told that I had to pay another 800 dollars or my carpet would not be ordered (three days before installation). I said absolutely not, and that I would pay in full when it was complete. They kept my money, and said that it was non-refundable regardless of whether the work was done, even if it was their fault for not pricing it correctly. DO NOT USE THIS COMPANY. I have also read reviews that they send poor contractors in to complete the work, and have ruined homes. They do not do the work, they basically market it, but at a discount from suppliers and subcontract at a highly discounted rate. Go with a company that actually does the work. Don't lose 700 dollars like I did. Bad experience. Not to mention having a man in your home that you have told no to for the deal, five times, is not comfortable. He literally would not leave without a check. Super creepy. read more

The process started out fine, but as it turns out these people don't care about the customer. They completed the job without a permit being pulled. They're the professionals, we pay them damn good money to do the job right. Shameful. read more

signed a contract via docusign On Friday1/12 canceled by phone1/13 Cancellation Manager tried to lower the price but we declined. He said accounting will contact you. He never did but I assumed it was canceled It til I say they cased my check. Customer service gave us the run around For3 days When we finally got a manager Again He said we couldn't have our deposit back. The policy is they must have a postmarked letter of cancellation within 3 days We did not receive a written contract via email or mail. We could not postmark Sat afternoon or Sunday and Monday was Martin Luther King Day They are refusing to return our deposit what they are doing is a scam and illegal Run from this company They need to be shut down. Oh and when we checked prices and had our place measured by 2 other installers, they had inflated the square footage and their price was way higher- not what they advertise. We are going to go the legal path with our state attorney general read more

Unethical- installed used products at my place! Buyer beware! DO NOT pay them CASH. I purchased LVF from national floor direct and they were to install a week later. I took a day off work and was given a window of 8:30 to 12:30 after several calls to their office, the installers came around 2:30pm but would not start because the office did not tell them that I paid in full. I called the office and they got the okay. The installers were amateurs. The worst is that they had water leaking both in my bathroom and kitchen but never said anything to us... The most appalling thing of all is that they install dirty used quarter rounds with my new floor. Now I'm going to the aggravation of calling the company and have then come out and fix it, which took another week and added more stress to my life since I have to again empty out the rooms, etc Today November 4, they supposed to come out to fix the botched job. They gave me a 7:30 to 12:30 its now 11 and they are a no show. I called and Alex told me he would not get in touch with the installers and will get back to me, it is now noon, no call from Alex, a repeat of last week's installation debacle!!!! There whole practice is sketchy! They want cash, cashier check, etc so you won't have any recourse! Do yourself a favor and find a better company. SCAMMERS ALERT! read more

Reporting these crooks to my state Attorney General's office and BBB. The Monday before the install I knew something was wonky. They are cash only, which seems to be a way to cut costs, but they're run like a bad used car dealership and I'm not even sure if the carpet is not manufactured by them and sold as 'best brands, shaw, etc". I wouldn't trust them one iota. It started a month ago, they took a check (1/3rd payment - over $900) but then... 3 days before install... they wanted cash or cashiers check ($1,800) to finish and they wanted it before it was installed. I refused, they threatened canceling the install and keeping the $900 for "30% restocking fee" even though the contract says 72 hour window, you can cancel. I said "Ok cancel" knowing these guys are crooks. Then, they send a late night email the night before the original install date- stating I must have cash, all furniture must be stacked a certain way, books out of shelves, etc (or incur fees). Maybe I can keep from losing the $900?...so I get the $1800 cash and the house ready - and when the installers arrive, they will not install without the cash first. I'd already found too much on the web about this company having ZERO customer service - breaking things, etc. The positive reviews you're seeing is either employees (they have plenty to harass consumers - they started calling and didn't stop for 2 days, I finally blocked them) or they are paid reviews. Some reviewers admit to receiving a gift certificate. There's also a website called "Consumer Affairs" which gives them 5 stars. NOTE: they are a for-profit site with many disclaimers. When a company or website needs THAT many disclaimers..beware! They are BBB members, but sort through ALL the comments and find the one star...there are over 300 terrible reviews per year. Stay far far away. read more

Never and I mean NEVER get your floors done with this company. You are way better off getting it done with a company directly considering national floors direct uses a third party company and completely inflates the price so they get a huge profit. We are located in central Florida and Brendan our salesman charged us $3,000 to dig up ceramic tile and when the floor company got here they said they didn't have to do that and they could just cement the area where the carpet is to make it even and it's way cheaper. The actual floor guys said they charge $610 to dig up ceramic which is an insane price gouge because national floors charged us 3k. It's quite evident their salesmen have no clue what they're talking about. Also you are stuck in the contract you signed and there's no going back. You sign to waive the cancellation so just be aware of that and Brendan did not mention that one time. Beyond unprofessional of him he just wanted to make a sale. National floors direct is just the middle man you are way better off dealing with a floor company directly. Their customer service is also atrocious. read more

don't do it! total scam Salesman will say anything but contract will shaft you. set up flooring for a condo, gave condo docs and paid to include permit. thirty days later they called with installation date and never talked to HOA or started permit. when told to cancel because we will have to go a different direction as we have no time now they said I can't cancel. they want to keep my deposit and charge other fees for doing absolutely nothing. Run from this company! read more

DO NOT DO BUSINESS WITH THIS COMPANY. They have taken $11,147.00 of my money. They will not reply to my emails or phone calls except to tell me I cannot cancel the contract. I have never received the flooring that I paid $11,147.00 for. The salesmen, Brenden McFarland had me sign and date the e-document after he read it to me on his IPad. I did not know he fraudulently added a paragraph after I had signed it saying: I waived the three day cancellation period. When he left, he gave me no paperwork and told me he would email it t o me. When I received the contract, I saw where he had added the paragraph stating I could not cancel the contract. When called the company the next day and left a message, he never returned my call. I then emailed the Flooring Manager, he did not reply. When I left another message for McFarland, he never replied. I am 77 years old and they have taken $11,147.00 from me, I have no floors and I just want my money back. If you don't believe me, check National Floors Direct on the Better Business Bureau website and see all the negative comments for this company. Look at all the comments on their Facebook page, they were not made by people logging on to Facebook. They all came from National Floors Direct! DO NOT DO BUSINESS WITH THIS COMPANY!!! read more

BUYER BEWARE!!! I called NFD based on a commercial of $788 installed, of course when Drew the sales rep came out, it was 3x the special since the room offered was incredibly small (OF COURSE). Normal pitch---Drew was very nice. We connected on a personal level, with him telling me he was a good Christian, past business man and basically doing this as a hobby. I BELIEVED him. He gave me his cell phone # in case I needed anything, but sadly that didn't work. I met with Drew on 3/31/23. Part of the pitch was if you find something cheaper, the floor is free. Once I found estimates cheaper than NFD, I texted Drew. He called me back and sadly, this had to be done BEFORE the contract is signed. What does that tell you? Wouldn't a reputable company honor that regardless? I let Drew know this and that being in the industry, this product should be $5-$6 a SF installed. He argued they use a better Shaw product, which is a good product, but exclusive to NFD, not the public. The other estimates were approx. $700 less expensive from locals, as well as Empire flooring. A big competitor of theirs. We scheduled the installation for 4/3/23. Drew mentioned that borders would be installed to match, a water test would be performed, etc. The installers arrived and were very nice. They did a nice job on the install itself. They NEVER performed a water test Drew mentioned. After a few hours, the job was near completion and I noticed they were installing a stark white border around the perimeter of my kitchen. I stopped them and asked what that was and would they be painting it. They said no, that's our job. I cannot tell you how terrible this looked on a dark brown barn wood floor. They advised me to call the office, which I did and spoke to Kevin who would not give me his last name or position. Kevin had the personality of the flea, but told me to refer to my 25 page contract (didn't tell me where to find it) on the border. I told him I don't care what the contract read, Drew and I discussed this person to person and NOT ONCE was a white border mentioned. Drew specifically knew my husband wanted to do the floor, but with his schedule, I wanted to leave NOTHING for him to do, so a white border was not part of the planned. I was given no option or solution! I asked the installers to remove the white border, which they did and left all jagged edges and gaps around my kitchen. I immediately called Drew since he seemed to be a gentleman of integrity and he told me he would call the office and get back to me. From April 3, to today, May 1, I have yet to hear back from Drew. Not a company of integrity I'm accustomed to doing business with. Again, this is my field, so sad. In addition, when the installers left, they drove over my side lawn and ruined a meticulously maintained lawn. I once again, sent Drew a photo of the lawn and asking what to do, and no surprise, no response at all. Something else very odd, that I have NEVER seen before. For a project now over $2,000, they asked for a $300 deposit upon signing. I was then told the balance would be do the day of. Okay, fine as well, but had to be money order, certified check or cash. When the installers arrived , they immediately asked for the cash. I said, okay, of course that's after completion. They said, no, they needed the money before they started or they can't stay. Who does that before they see the finished product? Me! What does that tell you about this company? Any company that stands behind their work would never have this practice, but now I know why. Do yourself a favor and use a local company or Empire. These advertisements are gimmicks. Now this is in the hands of my attorney to get my lawn repair reimbursed. Not worth it!!! read more