Very professional during the reservations process for a drop-off/pick-up at LAX. Promptly and…read moreaccurately answered all our telephone and e-mail questions. Since it was the first time using HCS, I called the day before to confirm our reservation and pick-up time, and was assured the driver would be on-time. And then they stood us up! Fifteen minutes after our scheduled 6:00 a.m. pick-up time, no HCS car. I called to see where the driver was. The dispatcher was very polite, and assured me of a prompt callback. Ten minutes after that, I started loading our luggage into our car for the drive to the airport. Dispatcher finally called back and told me he couldn't reach the driver, offering the opinion the driver might have overslept. Luckily, it was a low-traffic-problem morning, and we made our flight, even with having to take the time to deal with parking and shuttles. I called back from the road, just to make sure HCS would cancel our scheduled pick-up when we came back. Dispatcher was very apologetic, and offered to comp the pick-up if we chose not to cancel. Kind of pointless, since we would have our own car waiting for us, but it was a nice gesture. Never did find out why they didn't show up as scheduled.

Easy reservations with friendly, courteous & accommodating staff and drivers. I would definitely…read morerecommend! The owner is attentive and handled my special requests well. I needed a gentle driver to transport a friend of mine to a follow-up visit after surgery, and we were not disappointed! The driver he sent was polite, friendly very helpful and patient, not to mention an extremely careful driver. I used their SUV service - all the amenities including a DVD player and bottled water, and it was very clean. I had requested an hourly rental for between 3 & 4 hours and got a great rate that beat the pants off their competition. My advice is to use these guys! I know I will use them again and again in the future.

Best car service I've ever had! Used it for my client's…read morepre-arranged pick up from LAX to Pacific Palicades - driver was on time, car class upgrade for free (BMW 7 for the price of sedan) Great company to work with!!! Promised me corporate rate discount for a future transfers!

Their service is top notch. My dad's driver took very good care of my father. And he took the…read moreextra effort to let me know the status of the pick-up and drop-off. He didn't need to, but he went that extra mile, to assure me that my father was picked up at the airport and dropped off at his destination safely. To the driver: My father enjoyed himself, and wants to use your service again when he returns to the airport. Thank you very much!

The service always first class! Drivers always on time and…read morenice. Excellent customer service! Highly recommended.

Very Nice Gentleman, friendly, professional has his Own Business etc.. went and tried his Troy…read moreRides and it was nice (Just like Lyft), but it felt personal! You can pay cash or you can pay with Debit/ Credit cards (I chose cash) I will be using his business again Thanks Troy Rides

chadasan 13h * * by author This was one of the best…read moreride-share rides I have had in a long time! Troy himself picked me up in a Tesla last weekend and drove me to Beverly Hills. He was kind, courteous, efficient and above all ..: honest! I unknowingly left my wallet in the car. About 40 minutes later I got a text from Troy letting me know that he had found the wallet. Later that day Troy brought my wallet back to my home!!! WHO DOES THAT??? He came from about 30 miles away to return my wallet! Nothing missing!! l will use Troy rides again!!! You should too!