Dr. Reeder and Mary are fine but that's it. Myeyedr bought out their practice several years ago. The warranty is very limited and th corporation doesn't stand behind their products and sells cheaply made frames. I spent over $500 for a pair of titanium frames and after four months they broke at the nose piece. They replaced them and four months later they once again broke in the same spot and I was told they already replaced them once and that they wouldn't warranty them again. I have been a patient there for over 20 years and so has my wife. I will never again buy glasses from them. Corsicana, Texas read more

Cant get it right and 2nd return visit they gave me expired contacts!!!! Never wore contacts before and they didn't help whatsoever. Then when I couldn't see the next day I went back and re did all my testing WITH my contacts in. (That I couldn't see out of) when the VIRTUAL DOCTOR came on the screen he was pissed they did this and acted like the staff was totally incompetent. The 2nd optomologist seemd educated but annoyed and didn't want to be there. And I could NOT get the contacts out of my eye for some reason so I had to have another dig in my eye in a "hurry" to make sure and move on to the next virtual patient. read more

The rating of Myeyedoctor is pretty low as I imagined after multiple mistakes occurred ordering glasses. I wonder how these people even have pride as a professional. Perhaps the government hands out too much freebie? I thought so. read more

If I could give this place a negative rating I would! Just want to let the public know that this place has by far the worst customer service I ever encountered. You get better service from Taco Bell! Dr. Cooley is a great optometrist, unfortunately the other workers are just rude, not friendly and seemed bothered when you have a question or need help. You should all be fired! read more

I had a decent experience today, I was helped by one of the four young ladies that was working the front desk. The other three ladies looked like they were bored to be there. The gentleman who helped so with doing the facial measurements was very helpful and the process to get the glasses ordered was pretty painful. I would probably go there again because they had a decent amount of glasses and the prices were very reasonable. read more

Terrible service. Worst place to go. Office will not call you back even if you have questions about a prescription. Go somewhere else

Terrible customer service! I don't think anyone has a clue whats going on! I waited over 3 months to get my trial contacts and every time I called to check the status of my contacts I would get an excuse to why they haven't been received yet. I would get put on hold every time, sometimes until the line hung up and I would end up calling again. I personally think it was because no one knew what the heck was going on so they didn't want to deal with me. Turns out they were never even ordered (how hard is it to see if they have even been ordered, complete laziness)! Never got an apology or anything but instead was talked to so rudely and as if I was annoyance (learn to do your ONE job!). Also half the time you walk into that circus the employees are giving each other eye exams or trying on glasses! Complete clown show! read more

This is now called My EYE DOCTOR - The only thing that went okay was the dr. visit. He wasn't friendly, but did his job. I had lenses ordered, first script was wrong. 2nd order the groove was not cut out to fit in the frame. They said they would put a rush on it. So maybe 3 days.... not so! I called after a week, phone lines messed up on several occasions. They said they would call me but did not. I finally got the manager. He said they would put a rush order on it. After 5 weeks I got my lenses. Some said they were sorry, but nothing was done. If the person wasn't there that took my order, I was told they did not know anything. I was offered $50. in store credit. Have you tried to order something for $50. Also free sunglasses - not prescription. haha I wear glasses all the time. I even wrote a letter to the company "MY EYE DOCTOR" - never got a response. While I was there on 2 occasions others were having some issues as well. One lady told me that she had waited 6 weeks. I guess she wins. I would have taken my business some were else, but my insurance changed the following month. I am not into bashing companies. However, if I had read the reviews I would not have chosen this place of business. read more

Wow!! The staff who work the counter are some of the most inconsiderate folks I have ever delt with. We purchased the extended warranty on a pair of glasses for my son and tried to get a screw replaced that fell out. We asked the young lady there to help us and she started off by rolling her eyes and was questioning whether or not we had the warranty. I asked her to check the computer and she quickly took the glasses and said a few rude comments and attempted to fix them. She was unable to and said that he could only choose from about 5 cheetah skin looking male frames, or go to another store and they would not charge me to fix the glasses that they warranty. WHAT?? I asked her if she fixes other shop's glasses and she quickly said no way!! I asked her how was I to expect other businesses to fix a pair of glasses that they did not sale me for free. She shook her head rolled her eyes and it was clear that she did not want to help me. I asked her about other options for frames because the only "Warranty" replacements were junk and they were not even similar to the pair that I bought. She told me in not so nice words that I was out of luck. I asked her to print my receipt so I could have her explain to me what I was suppose to do. This really got her mad and she said that she couldn't because her printer was down. I asked to look at the screen and she rolled her eyes (again) and gave me a major attitude about me wanting to understand her unwillingness to help me. I pretty much told her to forget it and that my family was not coming back. I was nice, but I am not sure how they are staying open. I am going to let everyone I know about their customer service. She was probably the most entitled Millennial that I have ever encountered. She knows that she is entitled to a job there and will quickly put you in your place. Beware!! Or at least don't buy the warranty because it is garbage!! I will say the eye doctors there are really nice and it is a shame that they put these substandard employees there in a customer service capacity. I went to different business in the mall right above them and the lady there helped me fix my son's glasses. I just wish read more

While traveling in the coastal Virginia area and needing the services of an optical store,, I would like to recommend National Optometry in Chesapeake. I had lost my glasses and was seen immediately and had wonderful service in getting a new pair. Everyone was helpful and courteous. I love my new glasses. read more

While the doctors are good at what they do the people that work there treat you like you're a bother. My parents and I used this clinic for ten years (each year hoping it would get better). This year I chose to go to their Janaf location instead and couldn't be happier. For instance, a few months ago my father went to get his eyes checked. He requires special glasses for his work. When asking one of the employee's that were just standing around she said "I don't know" and walked away. He came back in a week later to get some information in order to find a pair of glasses else where and they not only had NOT filed his paperwork they had lost it. They found it in a misc. drawer and said that hadn't been filed yet. Between the FIVE girls that were there none of them were able to file paperwork that had been sitting there for a WEEK. I have never felt like a valued customer at this location. Each year I pay anywhere from 50 to 100 over what my insurance covers. When I went to the Janaf location and purched the exact same thing I do every year it cost me a $10 copay because it was under some plan that had been available for years under my insurance and not a dime more. Again, my complaint is not against the actual doctors that work there. They are competent and my prescription has never been off, but for the few minutes you are with them it is NOT worth the pre testing, selection of glasses and contacts, and purchasing portion where you will deal with a person who cares about nothing but the mirror in front of them. read more

I absolutely do not like this eye office. Compared to my old eye doctor (with whom I would have stayed with if they took my new insurance), the staff are very unprofessional. Every time I've come in for an appointment, they make me wait before doing a preliminary evaluation even though there are no other patients in the office. The doctor was decent, didn't really tell me anything about my eyes, and has not dilated my eyes either (this was the second year I've been with him). They seem to be an office that is in and out and don't really take time with the patients. When checking out, I specifically told them I don't want them running my card multiple times and to group everything together, but they have me an attitude so I just went along with it. I also told them I needed an itemized receipt with the purchase when I picked up my contacts, and guess what, they didn't have it! Then they spent 15 minutes trying to print it out or do something else while talking about a whole bunch of nonsense that patients don't want to hear. And then the lady tried to be nice afterwards. I'm definitely looking for a new eye doctor next year because this office is an absolute disgrace. read more

STAY AWAY. When dealing with this company and buying glasses you need to be well educated. When you pick out a pair of frames they won't give you any options or tell you anything. So you need to do your homework and become a professional so you don't get screwed over like I did. Because this is the worst company to deal with if you end up having issues with glasses. I had purchased a pair of glasses and they distorted my vision badly, after they remade them several times and the issue wasn't fixed I requested a refund. Of course they denied, so I had to return the glasses and dispute the charge with my bank. Sadly National Optometry's nefariousness doesn't end there, they started lying to my bank telling them information different from what they told me. Long story short National Optometry doesn't care about your eyes or vision, they would be happy with you being blind as long as they get your money. Oh and did I also mention after having a recheck with them over my glasses they told me that the original contact lens' they prescribed me were wrong and should have been different, despite my prescription not changing? And do you know what they did to fix this? That's right NOTHING, their solution was wait until you need a refill. I mean that's reasonable right? It's only my eye's we are talking about here, I'm sure it's ok for me to go a couple more months with a wrong prescription just because they don't want to fix their mistake. read more

First timer getting glasses... Took advantage of what I didn't understand. A 300.00 pair (out of pocket 170.00) had to be returned. No refunds (I understood different at purchase) but this company is replacing them with readers... Oh custom readers per the manager. The same man helped me from the start & if he had really listened to me I would have gotten the correct pair of glasses from the start. Not one question asked of me, just took what the doctor had written from my exam. And even my exam said I really only need readers.... READERS for 170.00 crazy!!!! But he would not have had this sale. So he got me hope the next guy is smarter! Or Even a family trying to provide for their kids. read more

Wonderful selection of frames and excellent service from the staff. I received my new glasses in only 4 days.