I show up to my appt just to be told that they canceled my appt because I didn't confirm. This is absolutely unacceptable! It took a lot for me to show up due to having several medical conditions, so needless to say, I'm NOT happy. This policy is ridiculous! None of my other Dr's have this policy. read more

Exceptional Care When It Mattered Most I recently experienced an eye emergency and, despite calling dozens of offices, I couldn't get an appointment anywhere. Dr. Lin and the team at Coastal Vision - Salem Crossing were the exception. They made time for me within a stunning 24 hours, and that alone speaks volumes. Dr. Lin provided outstanding care. She conducted a thorough exam, explained everything clearly, and communicated next steps in a calm, confident, and reassuring way. I never felt rushed, and I felt genuinely cared for. I am now their newest fan and cannot recommend Dr. Lin and Coastal Vision highly enough. For full transparency: I was not promised nor given anything in exchange for this review. read more

Will update after I receive my glasses. So far that staff seemed very helpful. I made the appt online, in the comments I added my previous doctors info so they could request my records. Day of appt, they didn't get my records nor did the coordinator see the note in the comment area. Dr Williams was very attentive and listening to my concerns and overall that was a good experience. The office is very clean and staff seemed happy to be working there, which is GREAT! I will follow up after I get my glasses. ***I forgot to add the update*** Got my eyeball enhancers in and I absolutely love them!!!! I also ordered sunglasses (I had to get those adjusted, much better now). I am a little sad that I wasn't told about the 50% off sunglasses event that was coming up, because I would've waited to try and save money!!! That made me super sad. The woman at the front desk is not very personable, but you can tell everyone else seems to enjoy where they work! read more

Dr. Jessica Lin is always a pleasure to see. I enjoy all my eye appointments with her, and she is very informative on the condition of my eyes, and taking care of my eyes. I have been seeing Dr Lin for my eye care for many years, and I am 100% satisfied with her care. All the staff that I interact with at the Salem Crossing office are really nice. read more

Awesome service. Very thorough. Explained everything clearly. Made great recommendations. Recommend.

My appointment was at 4:20 I got there at 4:31. I apologized I was late and explained that my husband had to drive from his work to their clinic to take our 2 year from me so I don't be late waiting for him at home and then driving. I also told them I was traveling and that was the ONLY appointment that I could take. They were VERY RUDE and told me that at 10 min mark they removed me from the schedule, and they said they can't give me any appointments to reschedule before I travel. I will never go to a place where they mistreat their first time patients. read more

Coastal Vision - Salem Crossing - THESE PEOPLE ARE RIDICULOUS. I went to their office, didn't let me in for being 10 min late and then sent me a cancelation fee of 40$! - Eyewear & Opticians Near Me - Virginia Beach, Virginia

This review is for the place to order glasses in the doctors office. I ordered glasses in August and still they don't have my glasses. In November I went in to find out where they were and they were never ordered. I got a message they were in and now they don't have the frames only the lenses. I would suggest getting the prescription from the doctor and order glasses somewhere else. my husband also had issues too. read more

I have been a customer of Coastal Vision Salem Crossing for years, long enough to have purchased 4 pairs of glasses from them. After my experience today I do not expect to return. Having received a bill from Coastal Vision with an amount due by me, I sat down with Britanny to determine why the annual eye check-up was not covered in full. She explained that the OD noted that I had the beginning stage of age related cataracts. No services were provided or recommended at this time. This discovery cost me $124 out of pocket. read more

Brittany and her crew were very professional and courteous...happy with the fancy blue glasses she sold me

Dr Meredith rushed my appt. Not happy with bifocals prescription for computer viewing. She didn't clarify what I wanted my top prescription to be. Insurance pays for 1 appt/year. Made appt because of good experience with Suffolk location. Won't do that again! If I had seen the 3.3 stars I would have gone elsewhere. You need to talk to Dr Wang about pt care. read more

I want to start by saying that I was extremely impressed and amazed by the visit I had. This was for my Two year old daughter's first eye exam. I was extremely nervous, as not a lot of eye doctors take this young of a patient. It took me about eight different places to take her. Finally, I stumbled across this place and I am so happy I did. The staff here was so incredibly nice and welcoming. Not only were they so helpful, but they made us feel very comfortable. Dr. T and her staff, and assistant, was incredible with the way they dealt with my daughter. They made it a fun experience for her so she would not have to be scared or frightened the whole visit. They were very patient and knowledgeable. They walked me through the whole process and really spent their time on her. I have never seen my daughter react so well to a DR visit. I will forever recommend this place. They truly had our best interest in hand, from the insurance, cost and care. Signed- A very happy mom. read more

I had my eye exam and the outcome of the reading glasses did not satisfy me because it was blurry in any aspect . So they want me to wait again for the re examination why not do it one time? So I decided to just cancel it . Bad experience will definitely will never recommend. read more

What a phenomenal team at Coastal Vision, Salem Crossing! I've been going to this location for a few years now and Heather and Kensley make this location the absolute best in the area! Their expertise and fun, positive, demeanor make the experience of selecting, repairing, or just general Eye Care questions a great experience! read more

Horrible customer service. They are always asking customers to change schedule at the last minute, but unaccommodating if customers are the least bit late. Worse, the front desk staff is rude and brusque. Stay away! read more

Had an absolutely amazing experience with costal vision. For both my glasses and sunglasses. Your satisfaction is very important to them. Kinsley helped me with my sunglasses and replacing my glasses lens. I highly recommend them. Ask for Kinsley he is awesome! read more

I had a very pleasant experience at this office. Everyone was very professional and friendly. From the receptionist to the technicians to the doctors, everyone was really pleasant. Also, they are very organized. The moment I got there, they already have my file and I didn't have a wait time. I was seen right away. Also, the ladies at the optical side was really nice. They are very knowledgable when it comes to the items I want added on my prescription glasses (transition, anti-glare etc.). They are very good at the costing for a pair of eyeglasses too. My whole turn around time from eye exam to out the door was within one hour. read more

This company is good at selling stuff you don't need on your glasses. Can't even get a prescription right.

Hi John K. (Owner) and thank you for reading and professionally responding to your potential patients or customers. My comments are based on my experience in your store. And I am not the only one. We have to take a hard look at service, when not one, not two but three random people have expressed their dismay at their encounter with members of your team. While I agree that the decor is pretty, it is dated: and that is my take. Others may love it! I am not a patient, nor will I ever be-for the reasons noted. And that is "OK". However, the two ladies that are at your front desk are miserable. You mentioned that you strive for great service at your office, and in that area-your staff has compromised your goal. Keep looking for the team that exudes care and concern to potential and current clients. I wish you the best in your endeavor. read more

I got a text on Wednesday to confirm my son's appointment (the appointment was scheduled Monday/in 5 days). I confirmed the appointment via text on Friday at 2:43 pm (I know exactly what time because it's in my texts) - immediately got a text back saying, "Thank you for confirming. We look forward to seeing you" . The appointment was at 4pm. So today my son and I walk in about 3:55 pm. The lady in front said that since I did not confirm, they double booked his appointment time, we would need to reschedule. I told her that I confirmed via text. She glances at her computer in front of her and says, I see you confirmed Friday, we need 24 hours confirmation. So first of all, she lied, said I didn't confirm, when it was right in front of her. Also, no one has ever informed me of this policy of it being mandatory that I have to confirm with at least 24 hours notice. Still didn't make sense because I confirmed on a Friday for the Monday appointment. Who does that?! In all my past experiences, if I didn't confirm, doctors offices always kept the appointments. Only cancelling if you called/responded to text saying that you need to cancel. On top of all this, I picked my child up early from school and had to rearrange my work schedule for this appointment. Very unhappy and annoyed by this. This is terrible customer service. Started taking my family of 5 here about 2 years ago. We will not be going back anymore. read more

My daughter was so upset and when they helped me with my crying child who is on the spectrum it truly was a blessing

This place is nice on the inside. The people are all very friendly with the exception of the doctor who saw me. She seemed ready to be done before we started. One thing that bothered me was that I told her about redness on my eyelid and she didn't seem to care. The staff on the glasses side of things was very educational and professional. The checkup side also had helpful and friendly staffers. read more

Several of the ratings here kind of hit it out of the park! "Horrible" customer service being a thematic enigma across the board. Upon arriving I got the whole "80's beach vibe"-which coincides with the year that the firm was established. Time for an upgrade. Beyond the 'dated decor' lies the full scope of the problem: And the reason for the poor customer service: If I had to look at the walls filled with antiquated eyeglasses all day, I would also be in a foul mood. While the two ladies at the front desk slumped in their rude funk, I forged forward and perused the shop. Much to my dismay, the frame styles are beyond dated-they are literally irrelevant. Alas, brand names do not equate to 'fashion'. Perhaps a good spot for parents to take their kiddos-but for those under 100 years old-this is simply not the place. With missing the mark on service, and then insulting the beach area with these obsolete frames, I had to run out of there. My search for 'on trend' glasses matched with professional service continues in the lovely town of Virginia Beach. WE deserve it. read more

Coastal Vision is a good place to go for eye exams, but I am never going back. They didn't give me my prescription until I bought a pair of glasses, so I bought one of their pairs of glasses which may I tell you are wildly expensive even with insurance! And they finally gave me my prescription but still wouldn't give me my pupillary distance! I come back about 7 or 8 months later and try to get my pupillary distance but they won't budge, I reminded them that I bought glasses from them already and kept trying to get it but they will not budge! I paid good money for a pair of glasses with them and appointments. I should at least be entitled to my own pupillary distance. read more

I DO NOT recommend you go and get eyes prescription at this place. The OD. who attended my appointment to use contacts and glasses, was not at all professional, she handles herself not friendly with foreign clients, if you have a discrepancy and make any claim she sends her assistant to verify the problem, she is the optometrist in charge of assuming any matter in your prescription, why send the assistant?, she is placed in a very comfortable position to avoid a second contact with the patient. When you assume the costs in this place $$$, the doctor prefers to eliminate all the order that you have already paid in your first visit, because she won't assume the responsibility of a proper addvice for your vision status, so it is much better say "you wanna cancel the exam and your oreder" in this place is much better assum the patient is no happy with their practice instead say I will be a professional and recomend better option, of course that will be cost you more money but they don't say that. As a patient, you are looking for a valid and adequate service to regulate your vision and you trust the professionalism of the doctor who assists you, well this is not the best place to go and check you eyes. read more

Had an eye exam here a few days ago. Picked up my contacts today. All I can say is that this place provides exceptional service from the receptionist to optometrist and everyone in between that you encounter in this store. I have been going to Lynnhaven Parkway's Coastal Vision for my yearly eye exam, contacts & glasses annually since I have moved to Virginia Beach. I'm blind as a bat but at least I can look forward to coming here once a year since the service here is phenomenal. They are very inclusive in eyewear as well providing lines like TC Charton. This is the only store in the area that carries a line geared towards a more ethnically diverse population. I'm giving this Coastal Vision 5 stars all the way with no reserves. I can't wait to pick up my glasses ! read more

So far my husband and my daughter have recently gotten their glasses here. I'd say the office is neat and professional. They are both very happy with their frames and glasses and they do take our insurance which is great. I will give a more detailed review after I go for my eye exam that I keep putting off. lol read more

The good news is I'm very pleased with the service of Dr. Scott - he's personable, has a sense of humor and speaks 'with' you so you can understand what's going on with your eyes. The bad news I wasn't impressed with the service of acquiring my lenses (which took almost a month!), receiving the lenses incorrect and the staff not returning my calls on the matter, as they said they would - I had to call back and go in just to find out the status on the lenses!! I felt I should be compensated for the aggravation - only looking for $35 in reduction, but was quickly denied the request. Linda B. read more

Dr. Nilsson has been my eye doctor for several years and I can't imagine going to anyone else. He is not only knowledgeable about current eye care, but also easy to understand. Whenever I leave his office, I feel like I get the jackpot. Dr. Nilsson always gives samples of contacts, solution, and eye drops. The samples really helps me make a decision about what is comfortable for my eyesight. He's family oriented and easy to talk to about any eye problems I may be experiencing. I highly recommend Dr. Nilsson and his friendly staff to anyone looking for a great eye doctor. read more