We were Having difficultly dealing with ray bans warranty and company. My husband Seen Amanda and she helped figure everything out, placed a new order and got my husband taken care of. Thank you for your help and excellent customer service Amanda. read more

If I could give more starts I would. My husband and I visited this Lens crafters in search of new glasses. It was such a pleasurable experience from beginning to end. We were greeted immediately by Reno, who gave us time to look around without hovering. Reno was so patient and kind. He answered all my questions and took me over to see the different color of lenses available several times, each time with a smile and a "Lets look again, I want you to be sure." Amanda had on these fantastic glasses, I asked her if she sold those in store, she said she would check to see if she had any and if not she would order them if she could. She could!! She did not have any in stock so without hesitation she says, "You can try my glasses." She took her glasses off, popped out the lenses, cleaned and sanitized them and allowed me to try them on, I LOVED them. So I was measured (with Amandas frames) =) and put in my order for them. My husband was able to find a pair of sunglasses he really liked. Reno also gave him information on the smart glasses that he was eyeing. Stacy was very knowledgeable in explaining the awesome foundation Onesight - they provide free eye exams and eyeglasses to those most in need. My husband and I enjoyed our time @ Lens crafters -1600 Crossways Blvd. Thank you again Reno, Stacey and Amanda, we can not wait to get the texts that our glasses are ready!! See you soon!! The Simmons' read more

Don't go here if you need minor eyeglass repair. I really needed to get my glasses fixed and they are the only place open on Sunday. They advertise that they can do repairs. my repair was minor but they just scoffed at the idea of actually doing a service that they advertise that they do. Irritating. Obvious to me that the two employees that I talked to had absolutely no idea how to repair eyeglasses. Don't say you do it if you don't... read more

I don't know why I subject my self to this location every year! Probably because I'm always trying to get my benefits used up before the end of the year! Because it's in the mall there is high traffic and they do not carry the nicest pair of glasses. The Pembroke and McArthur carries the higher end brands and just overall nicer pairs. If you see a pair online you like and they don't have it in the store they can order it for you. Also, if you want a pair of glasses that they do have in the store but want a brand new one that hasn't been touch and tried on by hundreds of customers they can order that for you too! The staff here is nice but they not going to go out their way to help you. This location, like last year, system went down so, I had to wait and wait and wait for the system to come back up but by that time A.D.D set in and I'm in the mall shopping! Soooo I'm going to McArthur... read more

So my mom had a little 'emergency' when her frames broke. We were in VA Beach finishing up a massage and this location was the closest. She had these glasses for the longest time and we were literally praying they had the exact ones, because she is TOTALLY blind lol. We pull up to the mall, walk in the store and BAM, there was a pair just like hers. They were awesome. They switched lenses for her and made sure she had her discounts applied to her balance. They were patient and very kind. We are not clients, but I think she will be in the future. read more

If i could gove this place zero stars i most certainly would! I have never veen a customer of lens crafters but after my eye exam and having a Worsening prescription i chose to get glasses here because i was having intense migraines due to my eyes getting worse and i heard good things about how fast this place gets you your glasses so i went in everything went smoothly they told me my glasses would be in no later than 7 Business days. Here we are now a month later and i have still yet to receive my glasses. Ive called multiple times and have been told several dates and have still not gotten my glasses. I was also told to stop calling that they would let me know when they came in. So here i am 400$ out insane migraines daily and still no glasses. This will be the only and last time i will go here. read more

I got replacement lenses from glasses I had previously purchased from LensCrafters. I loved the frames but needed a new prescription. I got new lenses in September 2016. I noticed in December it looked liked the finish was coming off both lenses and it was right in the line of sight. I went to the Greenbrier location and as soon as the technician looked at the lenses he immediately said that the lenses were defective and would be replaced free of any charges. I got the new lenses and am so happy. I can't say enough about their customer service!! read more

Absolutely stellar experience. I was in the area on vacation and came in on the Sunday before Memorial Day for help -- eye infection. They already had a walk-in but worked me in. The doctor was great and got me on the road to health. Later in the week I had an eye exam and got glasses. I haven't been able to settle into glasses since I was a kid. For whatever reason they never fit me correctly or I had trouble seeing out of them. This is the first pair of glasses that I can remember being happy with. I attribute that to the optician with whom I worked. 5 star experience from start to finish. I live several hours away, but I'll be going to Lens Crafters next time. I just wish it could be this one. read more

Stacy the store manager was amazing to work with but then when we came in an hour and a half later due to a text saying glasses were ready, was not greeted at all "Lindsay" who wasn't even wearing a name tag, Rather than say "hi welcome there's a few people in front of you" we weren't greeted at all and when we went up to the front since there was literally no indication of a line and said hello, She immediately dismissed us and said, "miss there's a line you're going to need to wait" it's not hard to be nice, she could really take a lesson from Whitney. read more

I'm switching from my current eye place to LensCrafters Greenbrier Mall, both the eye doctor section and the LensCrafters to purchase your eyewear had excellent service! So friendly! read more

This is the ONLY place I trust getting my eye glasses adjusted. It sucks they are in the mall and you have to deal with mall people but they do such an amazing job. They get busy but when they are free they spend time the time needed to properly adjust. read more

SO rude and not helpful at all! I had to get my husbands contact prescription (who is overseas right now due to the Navy), and it took me 5 visits and 3 phone calls. Every time I go in there I am treated like a bothersome child. Never will my husband or I go back! read more

Brought my Persol prescriptions glasses purchased from a different lenscrafters to this location for a warranty replacement of the lenses. They did the job but did not replace the lenses with the same coatings which I originally had and paid extra for. Now my glasses are easily scratched and have are not as good. I received an apology from the staff as well as a "there's nothing we can do about it" from them. read more

I love their customer service! Selection is good. Higher priced. I didn't give them a 5 because getting new lenses always seems to take 30 min longer then they say so your stuck waiting sometimes. Good thing is that it's in a mall. read more

While on vacation, my son lost his glasses in the ocean. I called Lens Crafters and they told me they could help. Using an email prescription from our ophthalmologist, they helped him select the best pair of frames and had his new glasses ready within an hour. The staff was incredibly friendly and helpful. They made this out-of-town family feel at home. Our son is thrilled with his new glasses. read more

I was real impressed with the doctor here, Dr R. She was real nice, thorough and answered all of my questions and I didn't feel rushed. The exam was great. The office staff seemed unorganized, though. read more

Great customer service. Very friendly and once they had my RX from my eyedoc, my glasses were ready within 20 minutes (they told me it'd be an hour). Pleasant surprise. I will definitely go back. I was so happy to find an awesome pair of Coach eyeglasses that I almost bought a pair of Coach sunglasses... They didn't have any at the moment with polarized lenses so I will probably go back and check again sometime soon if they have any in stock. read more