I have received many of things from Med X!! The customer service was phenomenal!! Thank you for…read morecontinuing to support and service our community ! We must all help each other .

I purchased a power chair less than a year ago. I've had a multitude of issues with it. Having…read morespoken to the manufacturer , it was my understanding that parts would be sent to the dealer , but the dealer needed to contact them. I have suffered from a severe nerve pain disease for 15 years. I was told in August 6 that they were having parts overnighted. August 14 I found out they did nothing. I ended up being called ignorant by Chris for the second time. However, today he yelled at me with witnesses listening. I spent $3000 for this chair. I'm seeking outside help now.

Have used this place for years to have necessary monthly supplies. Never had a problem until the…read morelast year or so. if someone answers the phone, it is shocking. Time after time you have to leave a message and hope they get back to you. Often, they simply don't and you have to call again and again. When Jay retired, the ordering process totally died. We just contacted a new online company that called us back in a couple of minutes and took care of everything. Goodbye Quipt or whatever you are calling yourself these days.

A pain-free experience and they came through like a champ when I needed their service!read more

After a fall in the home, my mom needed help gaining her independence back. I went into the store…read moreto look at the lift chairs. I was so pleased to find out they rented them. Mr. Bradley (owner) was so helpful and even showed me some items that I never even thought about. I purchased some safety bars and he was able to install them the very next day and deliver the lift chair. Wow!! Such incredible customer service!!! I am so glad I came upon this wonderful store and owner. I would highly recommend Mobility Plus!

The entire staff has been so courteous and helpful. Always going above and beyond. They have a…read moregreat lineup of rentals, and got my dad a great price when he was ready to purchase a mobility vehicle of his own.

Extremely Disappointing Experience -- Poor Communication and Lack of Transparency…read moreI am sharing my experience because I believe customers should know what to expect when leaving their vehicle with Valley Park, Southern Bus and Mobility. Unfortunately, my experience was extremely disappointing. The biggest concerns were the lack of communication, the lack of clarity regarding charges and repairs, and the fact that additional work was completed without the notification and approval process I had specifically requested. My bus was at the facility for approximately five days before I received any communication, and I had to initiate contact myself. After the first two days, I called and was told that my vehicle was next in line and should be pulled in the following day, which would be Wednesday. By Friday, I still had not received an update, so I contacted them again and was finally given information about the status of my bus. At that point, I learned that I had already incurred more than $750 in charges. I had not previously been contacted with an explanation of any cost, how much for diagnostics or how things work in general at this facility. I raised this concern with the service manager (Nate) and requested clarification regarding the charges and the work being performed. I subsequently put my communications in writing so there would be a clear record of what was being discussed. The following Monday, I emailed regarding the charges and was informed that the $750+ charge was for diagnostic work to determine the problem with my bus. Although I was more than upset about not being notified beforehand, I chose to move forward because I needed the repairs completed. I also explained that my expectation, based on my experience with vehicle repair facilities, was to receive an explanation of the findings and estimated repair costs and to approve repairs before they were performed. I also informed the service manager (Nate) that if the necessary parts could not be located by the following week, I intended to pick up my bus. I approved the some of that work that was needed but was still waiting to hear back about the main reason for my bus repair. I contacted them again for an update. I was then informed that the needed part was already in stock at the facility. At that point, I provided approval to proceed with work and was waiting on more info about the main problem. After my email, I received a call. During that conversation, I was advised that additional problems could potentially be discovered once they got further into the repair. The main repair was $1400, but if additional work was required, it could involve approximately 18 additional labor hours and potentially another $3,200. Because of that possibility, I specifically requested that I be contacted before any additional work beyond the $1,400 repair was performed. I wanted the opportunity to understand what had been found, what the additional work would cost, and whether I wanted to authorize it. That request was made in writing. I then waited for another update. I did not receive one. By Friday, I contacted the company again and was informed that the work had been completed. I was also informed that the additional work, costing approximately $3,200, had been performed. When I asked Nate why I had not been contacted before the additional work was completed, I was told that the additional work had already been discussed. My concern is that, regardless of what may have been discussed previously, I had specifically requested notification and an opportunity to approve the additional work before it was performed. That request was not followed. For me, this was not simply an issue of the final cost. It was the overall experience and the communication throughout the process. I repeatedly had to contact the company to find out what was happening with my vehicle, what I was being charged for, what repairs were being considered, and whether additional costs were going to be incurred. I understand that repairs can uncover unexpected problems and that costs can change. What I expected was straightforward communication and the opportunity to make informed decisions about additional expenses before the work was performed. Based on my experience, I would not choose to use this Southern Bus and Mobility. I will look for another facility that can service my bus and that places a greater emphasis on communication, transparency, and obtaining customer authorization when additional work and significant additional costs are involved. This review reflects my personal experience and my understanding of the communications and events surrounding my repair. I hope that Valley Park, Southern Bus and Mobility takes this feedback seriously and improves its communication and customer-approval processes going forward.

This team has been there for me every step of the way and makes me feel like family. Their customer…read moreservice is top notch and they are very knowledgeable on what it takes to drive again, even from my power wheelchair! I'm two years into ownership and everytime I'm in the building for service they know my name and make me feel welcome. It's nice not being sold a very expensive wheelchair accessible vehicle and then being just that sale to them.

Great Business, super helpful guys! Thanks for going the extra mile to help out those in need…read morethroughout the community!

And as an update, I just got my car back from them tonight. It was running rough when I brought it…read morein.Apparently, It was just some kind of electrical coil. THey also looked at my heating/defrosting problem and fixed it ---for free. Seems that though another local place wanted to charge me $2,800 for a new motor, Mel's replace my coil for $200 and it was the root of my heater/defroster problems. If I'd have gone to Mel's a year ago, I'd not have gone without heat for the last two winters. ugh! And then one of the guys scraped my windshield. GOD I love this place!

Good morning, Al's Auto Salvage. My name is Dre, and I am…read morewriting you based on the exceptional customer service I received from Nick. I came to Al's Auto Salvage on Lucas Hunt in January to get two of my car windshields replaced. As a person who's been to this location prior and has worked and been a trainer in the customer service field for 20 plus years, it is my pleasure to give a shout out to Nick and Al's Auto Salvage. Nick made my day and allowed my experience to be delightful. The smile on my face begun when I pulled into Al's Auto Salvage and Nick came out to my car and he made me feel like I was part of the Al's Auto Salvage family. Nick was warming, opening and welcoming. Nick then provided me with a step by step agenda of what was going to be done to both my cars. Nick then provided me with how long it would take to have my windshields replaced just in case I had other obligations. Nick also listened to my questions and feedback which showed me that he respects me, valued me and respected my time as a customer. Me and Nick had an open conversation while he was fixing my windshields. After completing the windshields, Nick asked for my return business which I told him I would do so along with recommending others. After a month, I forgot that I didn't get my new windshield wipers put on. I then went back to Al's Auto Salvage without a scheduled appointment. Nick saw me and got me right in. Nick put on my windshield wipers in less than 5 minutes and got me on my way. Because I think a good deed should not go unknown, I decided to bring Nick lunch and write this letter to show my appreciation. I ask and recommend that if you need a new or fixed windshield, please look at Al's Auto Salvage where the price is reasonable, and the service is exceptional. I would just recommend that the waiting on hold would be faster.

took my $1300. asked this moring if the part is being…read moreshipped. after 5 days told me it's cancelled because tranny no good. what a waste of time

I've had Wheeler service my cars for years now. When I'm in town, if I have an issue I'll take it…read morethere and speak with Jay. He's always been absolutely great. Everyone is friendly and the gas prices are fair.

Will never go back. Has anyone else had this experience with Wheeler's? I filled up my tank with…read moreRegular last night and my receipt reflected a purchase of "Gold" grade, and charged me for Premium. I have never chosen Premium grade in my life. When I brought this to the attention of the attendant, he said there was nothing he could do about it - as though it was my fault - it was not. I have lived around the corner from Wheelers for more than 20 years. I would like to know if this happens to customers routinely, as it looks to me like fraud.