They provided a airline replacement powered chair to me in 2022. I started having issues with…read more Stopped by unannounced to the store recently. Their tech was available and took a look at it. Five minutes later after they connected a controller to it and they changed a setting. The problem is gone. I asked what I owed. They said no charge. This is customer service!

My wife & I need to give Noelle a 5 star review. My wife has horrible arthrofibrosis in her knees…read moreespecially her right knee. We needed a lightweight easy to use electric wheelchair for her. She looked around and online, but we found the perfect one at Mobility City and Noelle was the perfect saleswoman. We are looking forward to more out & about adventures because of this wheelchair.

Super fast service! Great pricing. Needed a hospital bed for daughter coming home from surgery…read more Called Thursday, bed was setup and ready to use Friday. Daughter got home Saturday. I am very happy this was hassel free!

good selection of mobile devices and exceptional customer service. They were very knowledgeable and…read morepatient.

We had a clean cut tub done. We absolutely love it. I wish we would had had it done a lot sooner…read more It is so easy getting in & out of the tub now. He did an excellent job. We highly recommend this company to everybody. On a scale of 1-10 for the job they did for us, they get a very well deserved 10. Thank You.

He put in shower bars and one on door going to garage. Did a great job super nice people coming backread more

Have used this place for years to have necessary monthly supplies. Never had a problem until the…read morelast year or so. if someone answers the phone, it is shocking. Time after time you have to leave a message and hope they get back to you. Often, they simply don't and you have to call again and again. When Jay retired, the ordering process totally died. We just contacted a new online company that called us back in a couple of minutes and took care of everything. Goodbye Quipt or whatever you are calling yourself these days.

A pain-free experience and they came through like a champ when I needed their service!read more

I highly recommend Southern Mobility for your rental requirements. The add on equipment i.e. ramp…read morestraps... were easy to use and came with personal instructions. Customer service was exceptional.

The Valley Park branch of Southern Bus and Mobility (SBM) sold us a new Toyota Sienna Hybrid…read morehandicapped van modified by Vantage Mobility International (VMI) for $81,652.00+$3,228.00 (warranty) -$1000 (rebate) =$85,880.00. The van has had problems continuously since its purchase. It is the first year VMI has produced this conversion for this model, and this is one of the first vehicles of this model modified by them. The design is full of bugs. New warning signs keep showing up every few miles. During the first few weeks, there were warning signs related to hybrid batteries that a Toyota dealer fixed. This took 3 or 4 trips over the first month. Then a sign indicating "Traction Battery Cooling System is not working" appeared. The Toyota dealer indicated they could not find the Traction Battery cooling system in the converted van. VMI may have removed/relocated it. SBM indicated that VMI knows the problem and has already worked out a solution. If VMI knew the problem, why did they not send a recall notice? Anyway, I waited, and SBM implemented the solution, but the warning sign reappeared. Instead of fixing the problem, VMI (through SBM) responded that it is the customer's responsibility to clean the cooling system. They threatened that the customer would be responsible for a fire or any other damage the traction system heating may cause. They sent pages from the standard Toyota Sienna User Manual showing where the cooling system vents are. There are no vents there in the converted van. I returned the pictures of the actual location to the dealer, showing that the vents had been removed. This was five months ago, back in October 2022. We have been waiting for a response since then. We are afraid to drive the vehicle and put my disabled son to danger when there have been so many cases of fire due to batteries getting hot. I want the dealer to take this lemon away and provide a complete refund so that we can buy reliable transportation for our disabled son. SBM is the sole representative of VMI in MO, so this is the only dealer anywhere that will touch this van. Once, the sign appeared when we were in another city, and all dealers refused to work on this van and asked us to take it back to the dealer who sold it. We are now trapped with an expensive "lemon."

This place is amazing! I went in to ask about a medical device and they didnt have it. The guy…read morelooked it up for me on the internet and gave me some suggestions. I left and was sitting in my car when I looked up he came out TO MY CAR and told me he found the company that made the device. He suggested I oook it up and call them! Now THAT is service! I will definitely go back!

We dealt with Don regarding a stair chair. Left a message on Father's Day. He called in 30…read moreminutes. Install done five days later. Amazing. Price was fair. People were amazing. I don't know any better but if you can find a better group of people I will eat my shorts.