ZERO STARS! I have been consistently trying to check the status of my son's bed, but the process has been extremely frustrating. Every time I call, I'm routed through a call center and then transferred to the local branch, where no one ever answers. I'm always forced to leave messages and rarely receive a response. There also seems to be a lack of organization. I was asked to submit documents by email, but when I followed up, Angela Castro said she wasn't aware she had received them. After checking, she eventually found the email and said she would forward it to another department, though it was unclear what that meant or what the next steps were. I even contacted my insurance company to confirm whether anything had been submitted for prior authorization, and they had no record of it. It feels like nothing is being processed, despite me providing all the required documents. This situation is incredibly frustrating, especially when it involves my child's care. At this point, it seems like the only way to get any answers may be to go in person. read more

It's been over 9 months and still they can't figure out the problem with my brand new Super vision electric wheelchair. Horrible customer service that don't like to call back when you're asked to leave message. My wheelchair is my leggs and i can't depend on it because it has charging problem. read more

I would give them negative stars if I could because my experiences have all been negative. I don't know how they stay in business. First of all when you call their local number for the Sacramento branch (916 area code) , the number still gets rerouted to their national number somehow . To me it doesn't make sense to give that number if it's not local. I always have to tell them to transfer me to the Sacramento office. Might as well give out an 800 number. Phone calls never get answered and messages don't get returned. Do they have like only 2 people working there? One that works in the office and the other to repair wheelchairs? Poor customer service.Very slow and could take weeks or months before something gets done. It's unfortunate that my insurance only goes through this company as I don't have any other option. I don't think employees there realize how important or vital it is for us folks who depend on our wheelchairs. read more

There customer service is terrible, I recommend using any other options you have. We have been waiting months for a wheelchair order to be completed, they only offer excuses not solution. They have a difficult time keeping customers updated on what is happening with their order. I rarely get my phone call returned. read more

I'm suggesting that you find another source for your needs. I requested a new power chair in Jan. 2024 and it took more than a YEAR to receive my new chair? And I also had to get a congressman to assist me before I ever got results. Plus they requested documentation from my doctor 5 TIMES over the course of this YEAR? I finally received a new power chair in Jan 2025? Worst experience I've ever had??? A ONE rating is not low enough in my opinion. Do yourself a favor and find someplace else to get your equipment. read more

As per usual ordering and repair is painfully slow. My daughter's wheelchair has not charged properly for months. It was finally "fixed" 10/23 except it isn't. When I called in for new appointment a very unprofessional rep starts arguing with me saying I just need to charge chair more. It got heated and he hung up on me! First he tries to diagnose a chair over the phone, when ITS NOT HIS JOB, and then he has the audacity to hang up on me. I finally got an appointment a month from now 11/27 ! They don't fix her chair and then they put her back at the end of the line. Unbelievable. It will be months more before the chair is fixed. This is totally unacceptable but they get away with it. Patients have no choice when this is the only place Kaiser contracts with for this equipment. I'm forced to deal with them after years of horrible slow service. I don't know who is making the money. It's not spent on customer care or properly trained employees I can guarantee you that. It's not right to be forced to deal with this kind of incompetence over something this important. read more

So, my tilt switch broke with my chair in its fullest recline with me in it. I use a Hoyer lift to transfer, so getting out of the chair, I sprained my right ankle! I called my Kaiser mandated repair company "NSM" to request an emergency appointment because my breathing is compromised without my chair being functional. In addition, I do not have a back up wheelchair to utilize. When I explained my situation to the call taker, she merely stated "sorry" I cannot get you an evaluation appointment until Friday. Sorry? Is sorry going to help me breathe? Seriously? It's not like it's something simple like a flat tire or a ripped cushion. My chair and the position that it's in depicts whether or not I can breathe effectively. It's unbelievable to me that a company would act with such disregard for their clients. Well, I guess I always have 911... read more

I have tried to call four different times last week and this week to let them know. My husband is deceased and no longer needs the wheelchair. I am still waiting for a callback. Terrible customer service. read more

Chris Orman, continually refuses to submit the quote he received for my replacement power wheelchair to my Kaiser DME commercial plan and to my Medi-Cal coverage. NSM does whatever they want, even if is a detriment to their client. My current power wheelchair is 17-years-old and I have been trying to get it replaced for over FIVE YEARS! Below is today's latest reply... CALLING ALL LAWYERS I NEED HELP TO FIGHT!!! read more

National Seating and Mobility - Medical Supplies Near Me - Sacramento, California

1 star is too much. Horrible customer service. Lettie is awful to deal with, if you confront her terrible behavoir they make it even worse. The regional manager has questionable comprehension skills. I have a string of emails from her and she cant remember one conversation from the next even though you can re read emails. Use another company. Remember parents/clients, you have the right NOT to use them. I dont know why i dealt with them for as Iong as I did, I was far too nice for too long. Not anymore. Heed all the warnings from these reviews, everyone is correct. read more

My 85 year old mom needs a custom wheel chair and I can't even get these folks to call me back to set up an appointment. They rate a big ZERO in customer service in my opinion read more

No one should be allowed to work at Nat'l Seating and Mobility unless they depend on the use of a wheelchair to live. I say this because I don't think they realize how important it is to us to have our wheelchairs operating correctly. I am a paraplegic and depend upon my manual wheelchair to live. My insurance requires me to use this facility for all my wheelchair repairs and needs. I am now at week 6 since I made my first call to tell them I needed to order a new air insert for my wheelchair cushion. I always think that people want to do the right thing....I don't want to be the person that calls every day checking on the status of my order. But, during the wait time, I am risking my health while waiting for them to do their job. I will call again tomorrow and hopefully they will not tell me (like before) that "sorry, we didn't realize you were a ______patient. Your paperwork was in the wrong file!!!" read more

I had to use them because they are part of Kaiser. I've been in a chair for 30 years.They were good until about 10 years ago. This last time I got a new chair and it was fiasco. Everybody passes the buck there. My chair was not measured right. Not ready when supposed to be and I'd keep getting the run around. Will find new place when my next chair needs repair or get new one. It's a shame because for 20 years they were very good. So whomever took over needs to be let go. They make alot of money from insurance to not care about quality. read more

I called yesterday letting them know I was going to be a couple hours behind schedule getting there to drop off the device the person on the phone said OK no problem... I waste two hours of my time to get there to find out that they won't do anything at all. All they can offer is a sorry. Sorry just doesn't fix the problem!... you need to figure out your communication issues instead of making it my problem! read more

If I could choose a negative number to rate this business I would. Unbelievably horrible customer service. Takes FOREVER to get anything done, then is not done correctly so you start over, waiting another ETERNITY for return calls, etc. DO NOT USE THIS COMPANY!! NuMotion is much better. I've learned my lesson and will NEVER use this company again!! read more

Since my assessment for a POV, this company has been on point. Communication has been forthcoming and consistent. Lee, the technician is very knowledgeable, experienced and patient as he answered all my questions. On the day Lee delivered my power operated wheelchair, he took his time with me. He didn't leave until both he and I were confident that I knew enough about my new chair to operate safely. Having this POV allows me to have more independence and mobility. Another step towards living fully once again. I recommend this company based on my positive experiences. read more

National Seating and Mobility - My new wheels have arrived! - Medical Supplies Near Me - Sacramento, California

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This company has the worst customer service. I have left several messages over the last two weeks and have still not received a return call. I would NEVER recommend doing business with the Power Inn Rd. location. read more

Lol what a joke. I've been waiting on repairs to get done on my wheelchair since May. Once I thought it was ready, went to pick it up, and the wrong parts were put on and parts were also incorrectly put on. That was over two months ago. Communication has been inconsistent and I have been lied to over the phone when they said parts had been ordered but it turned out they hadn't. This is the last time I will ever do business with this company. P.S. still waiting for my fucking chair. UPDATE: Finally was told my chair was ready so I went in to pick it up and they had the wrong wheels for it. I was livid (this is the only time in my life I have swore at a company, I'm usually very low key) I refused to take the wheels. So I took the chair (minus the big wheels) and my business elsewhere. THEY NEVER COULD FIGURE IT OUT. P.s. I took it to another company they got it done it done in about a month. Still slow but a hell of a lot better than this company. read more

Basically, everyone that gave a one star is correct. Same experience almost to a T. I will say the people have been kind to me (personally), specifically the rep that works on my wheelchair, but that's as far as it goes. Been over five months for them to get an electric wheel for my chair when original estimation was 8-10 weeks. I have very good insurance though my employer, so don't think it's that. Whoever was handling my paperwork must have left it buried under other stuff on their desk because it took me calling multiple times to follow up and remind them that I am needing my parts. The guy that put my chair together initially set it up for basic standard sizing and did not customize it to fit me properly whatsoever- he told me to get a set of Alan wrenches to adjust myself. I didn't know what to do or say since this was my very first chair. It felt completely incorrect. My actual rep finally made propped adjustments to it after 8 months of sitting in it incorrectly and struggling to get around- after that small adjustment made wonders. It's near impossible to get any kind of response from anyone over email or phone. It doesn't feel like anyone who works there feels any empathy for those of us who need to be in a wheelchair to get around. read more

This organization is run by some of the sweetest people in the world. They could probably be just a little quicker with their orders, but I literally feel so happy with the care they give to my disabled son. I will never go to anyone else for our needs. read more

They've been handling all my daughter's wheelchair needs for more than 10 years. They always give me an appointment or come out to the house in time to take care of the problem. If they don't have the part, they order it and let me know as soon as it comes in. Always very polite and considerate. read more

I would not recommend this company either. They said my sons chair would be delivered on a certain day, I called to confirm and as the day passed nobody showed. So I emailed the person working on the case and she said the chair never came in. Well, why didn't anyone tell me and why did I have to contact them to ask? One month later I'm still bugging them about this chair? read more

Very helpful and friendly people work here. When ever there is a problem they always try to fix it or replace it. Chris is always welcoming and helpful. Totally recommend this place. Million stars. read more

Use a different company. This company does not care about their customers. My 13y/o son is wheelchair bound. We were sent to this company because that is who our insurance referred us to. My son has outgrown his chair and needed (not a new chair) modifications to his current chair. We went in for a fitting in October. The manager Chris Orman has lots of awards in his office displayed. He put on a good front. Week after week went by then month after month. I made calls about every other month with the same response "we are waiting for his parts to come in". It is now January...I called last week, the RUDE office lady said, "the parts are in Laurie will call you on Monday to set up appointment". I called Monday and got a voice mail. I called Tuesday and Miss RUDE said, "Oh Laurie stepped out for 15 minutes I will have her call you back when she gets in". As she was getting ready to hang up I said, "wait please, you told me last week she would call on Monday and now it is Tuesday". She replies, "I azure you I will not leave this office today until I know Laurie has called you". Guess what...no call back. Today, Wednesday I called early a.m. To my surprise Laurie answered, after asking me to hold (6 minutes). Yippee all is ready! "Sorry our soonest appointment is next Wed.,". So my handicap son who has been sitting misaligned in his chair for several months and I will be at this tiny office that has one handicap parking spot, at 8 am next wed. And wait "3 hours" for these modifications to take place. I am an RN, work hard and know how long insurance auth. and parts take. This is unacceptable. I am following up with their corporate office as this company is a chain. Please don't waste your time. There are other companies out there that truly want to help you not hassle you! read more

This company is one of the most unprofessional companies I have ever dealt with and as an individual that has been a power wheelchair user for over 4 decades I am well versed on DME providers. They do not "listen" to patients that know and are very familiar with their own health needs and what has worked for them in the past as well as what does not work due to prior exposure/experience. I was told by Chris O. that I should "trust" him as he has been doing this type of work for around 10 years. Well...needless to say the trust I put into Chris was misplaced. This nightmare began last 6/2016 and is still not over. An order was placed and the chair arrived in January. They delivered it but the footrest was not what I needed. It took them until April to fix. The fix was a plate with sharp cutting edges from their cutting down the existing plate and then they covered it with a vinyl pad that flew off every time I put any pressure on it with my feet. Then the leg swelling began. I had told Chris that I did not do well with fixed platform seats and that was where the "trust me" came in. The legs (both of them) swelled to huge proportions from the edge of the seat all the way to my feet. My doctor, I, the PT from Kaiser and Chris met to discuss the issue. I was told I would be given 3 chairs to test to see if they would work. That was 3 weeks ago. After hearing nothing for just shy of 2 weeks I called them and was told Chris was on vacation. They also informed me they could bring over only 2 chairs for me to "sit" in...not a trial. This was on a Monday and they could not come out until Saturday. On Saturday the tech arrived with 1 new chair that was on it's way to a new owner so I could only move it in my home between 2 rooms so as not to possibly scratch it. The other chair was very badly damaged and the seat flattened hard material and torn arms for me to test. I couldn't even get into that chair. So...I test drove 1 chair between 2 rooms. I was informed today that the request for the chair was denied. My legs will continue to be damaged like this and I must live in the pain for the next 5 years until a new eval date thanks to Mr. "trust me." I highly recommend that if in need of durable medical equipment you find a reputable company to work with and avoid National Seating and Mobility at all costs. read more