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    National Seating and Mobility

    1.6 (25 reviews)

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    Chris Orman, continually refuses to submit the quote he received for my replacement power wheelchair to my Kaiser DME commercial plan and to my Medi-Cal coverage. NSM does whatever they want, even if is a detriment to their client. My current power wheelchair is 17-years-old and I have been trying to get it replaced for over FIVE YEARS! Below is today's latest reply... CALLING ALL LAWYERS I NEED HELP TO FIGHT!!!

    My new wheels have arrived!

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    2 months ago

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    Lift and Transfer Specialists

    Lift and Transfer Specialists

    4.3
    (12 reviews)
    44.1 mi
    Locally owned & operated
    29 years in business

    After a fall from my hoyer lift, I reached out to Lift and Transfer to schedule an inspection for…read moreApril of 2025. The owner of the company, Craig Coogan, came to my apartment late and smelled strongly of alcohol. He was visibly under the influence. My caregiver was going to be off her shift, and I let him know. He aggressively insisted that she put me in the sling, because I weigh 130lbs and that should not have happened. I told him that my next caregiver was on her way to my apartment. He insisted that I should get in my hoyer lift again. While we were waiting for my next caregiver to arrive, he stated that he works with everyone in the Bay Area for Lift and Transfer and has been doing this for 28 years, and then said for 25 years a few minutes later. My next caregiver came in, and I was put in the hoyer lift and raised up as high as I could go. There was nothing underneath me, and my caregiver stated that she wanted me to be in my wheelchair while we discussed options. Craig declined, said I was safe, grabbed the sling, pulled it hard, and shook it back and forth. As a reminder, I had fallen out of the sling because one of the straps came off the hook. He then put his hand on my upper leg close to my vulva and my shoulder without asking for consent. He left it there for roughly 3 minutes. As a disabled woman who cannot physically defend herself, this caused alarm because there was no reason to touch me. Also, because he seemed drunk, I couldn't predict what he was going to do. He would ask my caregiver to adjust the sling and then proceed to do it himself in a rough manner without asking for my consent. He was aggressive when telling my caregiver she was doing it wrong when she stated that she did manual transfers. She stated that we preferred it that way with her, because she can pick me up. If he had come at his scheduled time, then my previous caregiver, who uses the hoyer lift would be able to show him how she uses it. He would not offer different solutions for how my caregiver could transfer me. It got to a point where they got into a verbal argument, and I had to raise my voice at him to tell him that he is not here to discuss this. I was then put back in my wheelchair. My caregiver stated she has another client with a different hoyer lift that might be a better solution. He kept pushing her to tell her who it was because he had been working with everyone for 25 years. She was hesitant to tell him because she did not want to violate client privacy, and then he stated again that he had been working in this company for 28 years. After that, he gave her his card so she could send him a picture of the hoyer lift. Afterwards, he was drawing a map of my room to demonstrate other options for hoyer lifts while my caregiver was doing work around my room. He would not move out of the way when she politely asked him to move multiple times to where she had to squeeze behind him and brush against his body. He would not acknowledge her. When he drew his map of my room, it did not make sense of what he wanted to do. He had this idea of putting the hoyer lift in the ceiling, which I stated I was not comfortable with. He gaslit me by telling me that it was fine and I had to tell him that my ceiling would not be able to hold a hoyer lift with the poorly designed ceiling in my apartment. He then continued by suggesting putting me in a hoyer lift that could put me further down in my bed. When I told him that I would not want that, he then suggested putting me in a hoyer lift where I could park my wheelchair in the hallway. This did not make sense because my staff would not be able to safely get me out of my chair or bypass my wheelchair to get me to the bathroom on my commode chair. His next suggestion was to park my wheelchair facing the wall. This would not make sense because my caregivers would not be able to put the straps from the sling on the hooks safely. I stated that it wouldn't feel safe doing it. He then suggested, again, placing the hoyer lift in the ceiling and parking my wheelchair in the hallway. It had become more obvious that he could not think logically due to being under the influence. Afterwards, I walked him out of my room, where my caregiver was cleaning dishes. He kept talking to her about how she should not be manually lifting me and mumbling that it wasn't safe for her back. He then tried to give her his card again. At this point, I understood that he would not leave without me forcing him to leave. I had to walk him out of my apartment building to make sure that he was out of the building. I did not feel safe until I knew he was out of the building. Not only was I concerned for my safety, but I am still concerned for the clients that he continues to work with.

    Thank you to all of the staff at Lift and transfer specialist for your excellent installation and…read moreadjustment post installation. You really did a great job and I want to let other people know that.

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    SureHands Freestanding Freedom Bridge for Safe, Assisted or Independent Transfers without permanent Installation
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    Pucci's Pharmacy

    Pucci's Pharmacy

    4.2
    (116 reviews)
    3.1 mi
    $$

    This pharmacy is incredible. I switched insurances away from Kaiser and was actually excited to be…read morea patient here. They do so much good for the community. Covid shots. Mpox shots. They really care. That was my impression before I became a patient and it's been my experience since I've become one. Support a local business, you'll get great service and have a wonderful experience. I actually can't say enough about these folks.

    On May 8, I contacted Pucci Pharmacy to ask whether I could bring in expired or unused prescription…read moremedications for proper disposal. I was told over the phone that it was acceptable to do so. I have been a customer of Pucci Pharmacy for over a year and have had my compounded hormone creams filled there through my healthcare provider. Although I live in the Natomas area and the pharmacy is not close to my home, I have continued using Pucci Pharmacy because I had never experienced any problems before this incident. On May 8, I went to the pharmacy with a bag containing old prescription medications for disposal. After waiting in line, I placed the bag on the counter and explained that I was there to dispose of the medications. The employee assisting me responded that she did not think they could accept them. A younger employee went to the back to ask someone for clarification. During this interaction, I became increasingly uncomfortable. I was already feeling ill because my stomach was upset and I urgently needed to use the restroom. In addition, the employee's tone made me feel embarrassed and uncomfortable. As someone on the autism spectrum, situations involving confusion, confrontation, or inconsistent communication can be especially overwhelming. The employee then asked whether I knew when my garbage service collected my trash and suggested that I remove the prescription labels and dispose of the medications myself. At that point, I said, "I'm sorry, I need to leave." As I walked away, I heard someone yell, "You can't leave this here." A male staff member then called me. He seemed frustrated from the beginning of the conversation. I explained that I had only brought the medications because I had been told over the phone that it was acceptable and that the pharmacy needed better communication between staff so customers would receive consistent information. Rather than trying to understand my concerns, the conversation became argumentative. I told him I was becoming frustrated because I felt I was being treated as though I had done something wrong, despite following the instructions I had been given. I asked what we could do to resolve the situation. He responded, "I'm not going to take this," and then hung up on me. Afterward, I called back and spoke with a manager. She was kind, understanding, and professional. I explained that the entire experience had been triggering for me because I am on the autism spectrum and that I believed the pharmacy needed better communication and greater sensitivity when interacting with customers, especially those with disabilities. The manager apologized, and I believed the matter had been resolved. However, on June 30, when I called Pucci Pharmacy regarding my prescriptions, I was placed on hold for an extended period before speaking with someone who identified himself as the owner. He informed me that, because of my previous visit, the pharmacy had decided they would no longer fill my prescriptions. I asked why this decision had been made, especially since I believed my conversation with the manager had ended on good terms and I had been a loyal customer for over a year. The owner stated that he had watched the security video and claimed that the staff had tried to help me, but that I simply walked out and left my "trash." I explained that I did not leave trash. I had brought old prescription medications because I had been told by the pharmacy that I could do so. Yes, I left the pharmacy because I felt overwhelmed, but I also stated that I was leaving. I did not intend to abandon anything improperly, nor was I trying to create a problem. Unfortunately, the conversation with the owner also became argumentative. I told him that I intended to file a complaint because I believed I was being treated unfairly as a person with a disability. He responded that the decision had nothing to do with my disability. I am deeply disappointed by how this situation was handled. What began as a misunderstanding caused by inconsistent information from the pharmacy ultimately resulted in me being refused service after more than a year as a customer. I believe the situation could have been resolved through respectful communication rather than confrontation. I also believe businesses serving the public should ensure their staff receive training on effective communication and appropriate interactions with individuals who have disabilities, including those on the autism spectrum.

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    National Seating and Mobility - medicalsupplies - Updated July 2026

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