Horrible customer service. Does not return emails or phone calls. Does not have a local phone number listed. Calls go to a national number. read more

This is a business that obviously does not care. Zero customer support. Kaiser should provide an alternate vendor based on this history. Actual rating = -5 read more

Flat tire repair needed. Wheel will not detach from the chair. Seems not too difficult but NSM response isb" will call you within 2 days to schedule repair appointment." Ok, when is the repair appointment? August and today is July 9. Really?&%** The woman on the phone said, "well you don't have to use our service." Seriously . . . just the worst company to deal with EVER!! They really don't deserve any stars but required to post review! read more

And again my chair is broken. Same thing as last time, the electric motor for the feet adjustment. So let's see, chair delivered 12-31-22. Feet motor goes out, 01-2023. Feet motor FINALLY replaced 03-2023(total 10 weeks from order to install). Feet motor breaks 0804-2023. As of 9-7-2023 no information received except to let me know they had contacted my insurance for payment. PAYMENT?!?!?! Less than 9 months old, second time for this motor and they don't cover that under warranty?? At the same time, I told them I needed 2 screws, or at least the size so I could buy them, for the light that goes on my fender. His response to have a new fender added to the insurance submittal. Over 2 damn screws. On to my manual chair. For it they ordered stuff for annual tune up like arm rests, tires, canvas back, etc. 09 or 10-2022. Not installed until 01-2023. Have documentation that they had the parts in in December. Since they wait until January to install, they make me pay a co-pay which I wouldn't have had to since I'd reached my max out of pocket in 22. When I called them out, they claimed they were waiting on the insurance before they installed new parts. Ok just to make sure I understand, do my manual chair you needed insurance authorization before you could order it. For my power chair you needed insurance to approve it before you ordered it. For the replacement motors you needed prior authorization before you could order parts. Somehow that's the one order they decided to do a different way. I'm calling bull sh!t and if I make the time I'll see when my insurance received the claim in the first place. The one star is only because it won't let me post zero stars I guess if you want products that break easily, poor customer service and really like paying a co-pay for stuff you'd think would be covered by warranty, then you'll happily give them 5 stars, hell you can give it 9 stars, you can have mine, I'm sure as hell not using them. read more

If I could leave zero stars, I would. Horrible. And this isn't like you're waiting for food, this is for people with disabilities. My 4-year-old was in a horrible accident that left her with a severe traumatic brain injury. In July of 2023, she was in rehabilitation with plans to go home, and put in an order for a wheelchair, shower chair, ramp. Not only did they never provide it.. they wouldn't return calls, or answer calls. Eventually our physical therapist was able to get a hold of them (through blocking her number) and we changed the order to a walker. Again... months goes by, nothing. By the time we get a response about a walker being ready, (months and months with persistent calls and emails), the walker was what she needed months prior when we put in for it, and needed something simpler by the time it was ready. March of this year, we put in an order for a very simple walker. It is now mid July, and again, no one is returning my calls after weeks of calling the representative and the office. No walker in site. My now 5-year-old is using a loaner from a friend, that's wearing down and not her size. Her accident was May 31 of 2023 and it is now July 23 of 2024 and we have not received a single piece of equipment. But the worst part is how the company refuses to call back their customers. Or email back. Or answer a phone call. Horrible. read more

Just horrible! Zero stars! will say the people have been kind to me (personally), specifically the rep that works on my wheelchair, but that's as far as it goes. Been over five months for them to get an electric wheel for my chair when original estimation was 8-10 weeks. I have very good insurance though my employer, so don't think it's that. Whoever was handling my paperwork must have left it buried under other stuff on their desk because it took me calling multiple times to follow up and remind them that I am needing my parts. The guy that put my chair together initially set it up for basic standard sizing and did not customize it to fit me properly whatsoever- he told me to get a set of Alan wrenches to adjust myself. I didn't know what to do or say since this was my very first chair. It felt completely incorrect. My actual rep finally made propped adjustments to it after 8 months of sitting in it incorrectly and struggling to get around- after that small adjustment made wonders. It's near impossible to get any kind of response from anyone over email or phone. It doesn't feel like anyone who works there feels any empathy for those of us who need to be in a wheelchair to get around. read more