Ordered topsoil. Communication was good, and soil looks great. Delivered when they said they would.

I called and ordered gravel for the driveway, I specifically asked for white small stone. What they delivered was crushed concrete, counter top, brick, and other stuff mixed in to include plastic, metal, fiberglass, and wood. Lots of sharp objects. They offered a $60 off one ton of the stuff. I said no and the person on the phone said he did not have time to deal my shit. Some customer service. I called and texted several times to try and resolve this issue. The company doesn't respond. I'm wondering with all the contaminantes of different materials if a chemical analysis should be done. Who knows, they may be suppling customers with hazardous products. DO NOT USE THIS COMPANY. read more

Would give 0 stars if you were able. Ordered sand to be delivered days in advance and paid online. Paid invoice sent via email but then no contact on the day of delivery. After waiting around over half the day I messaged them asking about a delivery time and I was told there was a problem with the delivery that the pricing online was not correct and in fact if I still wanted delivery it would be almost double in price. YOU SHOULD HAVE TO HONOR YOUR PRICE! read more

Order placed and paid for a week in advance was promised for 8 am August 3- 10 cubic yards crushed concrete 1" - I rented equipment for the day over $900. Called multiple times by 10:30, still no delivery, Cant leave a message. Finally got through to sales person, promised callback by dispatcher. Didn't get callback for 30 minutes, then told me they didn't have the concrete and were sending stone instead. This was to fix my badly eroded dirt road on a steep slope - 5 neighbors took the day off to do the work. The stones that were delivered might as well have been marbles. No amount of compacting could make the stone work. I will be escalating this. read more

I placed my order on 5/29. It was paid and confirmed for 6/7. On 6/6, I received an email from the Operations Manager stating that they were scheduling deliveries for the following week. My account dashboard showed clearly delivery was due 6/7, but that no action had been taken on it. The fault I have with this is that they knew they wouldn't be able to fulfill the order for a week prior to my notification, yet they didn't contact me until the day prior to delivery. I had driven 4 hours just to be home for that delivery. The notification I received didn't even apologize for their error in scheduling or any inconvenience it may have caused at that late date. I don't find this to be any way a customer should expect to be treated by any company. I would have to be far more desperate for rock to deal with this inconsiderate business. read more

Called them, got an estimate $1,200. They billed us. Then the same day, they billed us again because they said there was an issue (they charged us $63 less the first billing). So the bank held our money for days. The day we were supposed to get our gravel, the driver from the actual gravel company couldn't find our house, and these guys gave them the wrong phone number, so the driver took the gravel back and voided the order. I called, asked where my gravel was, and they had multiple stories why it wasn't delivered. Finally the driver arrives, from a different company, hands me a receipt for $730, from his company, not National site materials. I called his company and they explained what was actually going on. National site materials took my order, 25 tons of gravel for $1,200, then they called the actual gravel company and THEY made an order for 25 tons and gave them my address. The receipt I got from the driver was actually theirs. They paid $730 and charged me $1,200. This was confirmed by the actual gravel company that made the delivery, I spoke with the office manager. I was charged almost $600 for these guys to make a phone call and order me gravel from the actual company that has the gravel. read more

Received a quote for $995.33 for 2 loads of fill dirt on 2/7 and accepted and invoiced and turned down other bids. Set up delivery for 2/14 and at 6:30pm the night before delivery received a call that the cost went up by $104.27 and to either accept or they would cancel. Being Shanghai'd with other work planned had to accept to stay on schedule. Extremely disappointed. Driver was very nice however, certainly not his fault. read more

These folks are brokers, they do not actually have any trucks and are not local. Do your research, they sit around and take calls from all over the US and then call local companies to do their leg work while they mark your fee up 25%+. read more

National Site Materials - NORTH TEXAS PREMIER AGGREGATE SUPPLIER - Building Supplies Near Me - Jacksonville, Florida

Worst decision I've made in a long time was to call these fools. I was given a quote, they put my payment information on file, then charged my card, and nobody responded to me for 3-4 days on a delivery date although I left messages with every single person I could find to listen. I had a skid steer rented and was assured that my delivery would be the next week, but no date, so when I called them early that Monday morning to find out myself, they informed me that it wouldn't be until the following week! When I got upset and gave the manager (Brent I think) my opinion, and told him they should be liable for my equipment rental fees, he cancelled my order completely, and hung up on me. Nobody would hear my story from there on. I was surprised to even get my card reimbursed to be honest. These guys cost me a lot of money and I'll never recommend them to anyone! The worst part was how the entire staff was perfectly ok with me getting screwed on the deal. Be cautious folks! There are better places to spend your money. These guys care nothing about the small guys trying to make a living and get by. read more

I ordered two truckloads of pea gravel with this company they dumped it and ran turns out it was crushed lime stone they said it was the same thing. Any moron knows the difference between brown P gravel and white lime stone. My wife and I both called asking them to return the product that they were delivered by mistake. we asked them to pick it up they said absolutely not it's the same thing. After feeling sick to my stomach about having ugly rocks around the whole front of my house I ordered more decorative stone to try to cover their mistake at additional cost ordered 8 yards they showed up with less than two and told me that was it.Stay away from this company and anybody in it. read more

National Site Materials - This is what they call the P gravel I don't know what planet they come from. - Building Supplies Near Me - Jacksonville, Florida

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Weird! Stated by trying to contact local company for done fill dirt for my yard. Then another company called National Landscape Material sent an invoice with notice to pay in six days with a required signature box to small to your finger in. After scratching my "X" I waited and called numerous times and only got a busy signal. A rep finally called and wanted payment. At this point, and along with their poor website, I felt like it was a scam, and said I would gladly pay the driver when the dirt arrive. No-can-do he says. Then a delivery date notification from the website for a planned delivery that never arrived. I'm in Seattle, and their Rep is in Ohio. Very Strange, Weird! Made other arrangements instead. read more

DO NOT USE!!! Called the company to order a load of driveway rock and was given a service date for delivery. The delivery did not show and there was no communication regarding why. I had to contact the company to ask where my load of rock was. I was then informed they were out of stock but I could have a refund or they could provide a substitute. I accepted a substitute with the caveat that as long as it's driveway rock with fines or clean, don't care, that's fine. The load showed up and was not rock, it was powder. It was the equivalent to Quikrete. Even the truck driver delivering it was like, you don't want to put this on your driveway. I rejected the load and called the company back only to have them argue with me and blame me for ordering the wrong thing. At that point, I requested a refund. He then argued about that. Good news is, I did get my full refund. I also discovered the company blocked my number. THE COMPANY BLOCKED MY NUMBER. Seems like a VERY SHADY business with no communication, extremely poor customer service and the fact that a company blocked my number because I called them out on their mistakes is ridiculous. Mind you, I did not get belligerent with them and didn't even raise my voice until he continued to argue with me during the third or fourth phone call I had to make to sort this out, and to continue to blame me for ordering the wrong thing when it was his suggested "substitute"; it was infuriating. The call center person also threatened to charge me additional fees if I cancelled (which they didn't do), even though he offered a refund in the beginning. Bad Company!!! Bad Customer service. DO NOT USE! read more

Paid this company a month ago for 8 yards of Austin stone gravel. It's extremely common where I live and sales person tools me I could get it in 2 days. I paid for the gravel and never heard from anyone. I call sales and they say they can't help me, just give me a service number that only allows messages. I have left many messages with no response back. I have sent many emails and only get a generic response back. This company is horrible! Do not do business with them! read more

Ordered 16 cubic yards of fill dirt on September 14th to be delivered on October 3rd. October 3rd came and went, called three times and sent a message to no response. Was able to call them on October 4th and asked about the status and they told me they don't have that fill dirt and I can get top soil for $200 additional or I can cancel my order. You guys had half a month to give me a heads up that you weren't going to be able to fill my order. Needless to say I canceled my order and will be finding somewhere else. read more

This is no more than a third party who gets your info and then scouts around for a company that can actually deliver material. NSM checked my location, took my money and made a delivery date. I drove 1000 miles (plus $400.00 in gas) to my place . One day before delivery, National Site Materials calls me and says they cannot find anybody to deliver to me. I am right off the highway? These people are just a third party trying to make a buck off of ordering the material for you. Of course this makes them more expensive than everyone else. Save your time and money, and deal direct. read more

I ordered eight yards of crushed stone they said it would take about a week for me to get it then the day it was supposed to be delivered they called and canceled then said it would be another nine days before they could deliver it. Then when it came it was delivered by another company by the name of woodyco Incorporated. When they gave me the bill it was for $399 but national site materials charge me $536 so they made $137 to call somebody else to bring me my gravel and it took me two weeks to get it I would recommend you call around I'm sure you can get it cheaper than what these guys will charge you and maybe you will get in a lot quicker time. read more

If you like to work with a company where the customer is always wrong then talk to Denise. She will take 24 hours to return your call, tell you that you are wrong and was rude on top of it all! Go with a local supplier that will appreciate the business. read more