What a great place. Very kind. Seem knowledgeable…read more First time customer here and it was probably more than I expected. The Doctors care and attention is what you would want and don't get from other doctors. I can see (better) again. Thanks!

We were charged $235 for an INCORRECT DIAGNOSIS... we were referred to a specialist for incorrectly…read moresaying my wife had her Retina detached! Scared us to death, but Georgia Retina resolved this issue with many more tests and only $135 office visit! 5 stars for Ga Retina in Cumming to the 1star for Spectacular nothing... to their misdiagnosis/ incredibly expensive CONSULTATION!

They say the eyes are the window to the soul? Well I've had Dr. Gigliotti looking at my soul for…read moremany, many years. And I've been very happy with him and his entire practice. My entire family visits Bethelview Eye care. The same ladies have been in the office for years so they know us. Linda, the glasses expert, knows her stuff. She always fits us correctly and we look super fashionable.

Dr. Gigliotti is amazing I just wish his staff were as well. I came in last week for an eye exam…read more Everything was great until I came to pick up my glasses that I ordered. I ordered 2 pair during my visit, even who I assume is the office manager came over and helped. I picked 2 frames to order the office manager did the numbers and showed that both frames would be covered by my insurance. I would just need to pay for the lenses. I paid for my services and glasses. I got my message today saying my order was ready, I was excited to pick up my glasses, but then was informed that they only ordered 1 pair. To top it off the person who helped me, Grace, looked completely confused and did not remember having a conversation about 2 pairs of glasses, when she went to speak with someone else, I could over hear them and nobody was aware of the 2nd pair of glasses. I was starting to feel like I was losing my mind but my husband had been with me during the first visit and recalled everything I had encountered the first visit with 2 pairs of glasses being ordered. I would not recommend this place due to the staff and having to use all my vision benefits on 1 pair of glasses.

am very disappointed with their cancellation policy. The staff were unwilling to waive the…read morecancellation fee and repeatedly justified it by saying the fee was nominal compared with what cardiologists charge and that they still incur staffing costs. Given that I have been a customer for several years, I expected some flexibility when I needed to reschedule because of an out-of-town business trip. Their unwillingness to accommodate a long-standing customer is frustrating and makes me question whether it is worth continuing to use their services. In addition, their frames appear to be significantly marked up to align with insurance coverage. Overall, the decline in service quality has become increasingly noticeable.

The pre-screening was a nightmare. There were two technicians and I assume one was in training…read more(though this was not stated). Clearly the one in training didn't know what she was doing, but the other one was giving NO direction. Then she gaslit me when I said the machine should not be touching my eyelid (never did before), and she said that was correct. They have a new eye scanning machine and they did not say it was new and different ahead of time. First they didn't bother adjusting it to my height so I was scrunched down. I was the one to tell them (twice) to lift it up so that it aligned properly. Then I was told to smoosh my right cheek up against the machine (so my was head is turned left), but still somehow look ahead. When they finally did the scan, it did some extra stuff (red lines, flashing) that she didn't bother to tell me about ahead of time. Then because they had no clue how to align someone properly with the new machine, my scan wasn't correct and they wanted to redo it (and this was just one eye so far)! I was done at that point and walked out. I have never walked out of an eye appt. Usually easy and pretty quick. My husband and son were also given the wrong prescriptions!

Courteous and professional Eyecare. Dr. Roberts is very thorough and Tim does a great job fitting…read morea person with glasses.

My 17 year old son had a great first experience with Legacy Family Eyecare. He recently failed a…read morevision test at his annual check up with his pediatrician, which is what prompted me to schedule him an appointment with Dr. Roberts. The wait time at his appointment was minimal. They offered a huge selection of rx glasses/frames in their office for my son to choose from. We can't wait to go back and pick up his first pair of rx glasses in just a few more days! Thank you Dr. Roberts and to all of his wonderful staff....my son Blake will continue to see you for many more years to come. I highly recommend!

The process and surgery was fantastic. I had cataract surgery and now no longer need glasses. The…read moremedical service gets the 5 stars HOWEVER... I am still receiving notices for bills that were paid over a month ago. I note these come from a Florida billing service. I rechecked to make sure I no longer owe anything, and I don't. FIRE your collection agency. They are ruining your reputation. I am being generous when I award the billing side 1 star

Service and quality is questionable. Cost is high, staff are novices. I will look for other…read moreoptometrists. No one answers the phone.

Tony is AMAZING and as kind as they come. He worked me in to fix my damaged loops and did an…read moreexcellent job. CFEC is fortunate to have this young man! Absolutely a five star rating

I can't say enough great things about Complete Family Eyecare & Optique. From start to finish, my…read morevisit was seamless and professional. The office is spotless, well organized, and there were no long wait times which is so rare these days. Dr. Krishan Bhima is phenomenal. He took the time to truly listen to my concerns, explained everything clearly, and got to the root of the issue with a solution that was tailored to me. His bedside manner is kind, calm, and never rushed. You can tell he genuinely cares about his patients and their long term eye health. With his extensive background and years of experience in the Atlanta area, I felt completely confident in his care. Chris Jones, the office manager, is also a true standout. Her years of optical experience show in the way she communicates and supports both the team and the patients. She is knowledgeable, honest, approachable, and goes above and beyond to help you navigate your options. You feel like more than just a number here. I highly recommend this practice to anyone in the Cumming or North Atlanta area. It is rare to find a team that combines professionalism, warmth, and real expertise but this office does exactly that. I will definitely be returning and referring others.

I had a very disappointing experience with Windermere Optique…read more The biggest issue was with Andy, who works at the front desk and handles eyeglass orders. He told me he would order my glasses, but I never received any follow-up or phone call. After waiting without any communication, I ended up purchasing my glasses elsewhere. Since these were my first progressive lenses, I later stopped by Windermere Optique to have them checked. Andy initially told me it would cost $80. When I said that seemed unusually high, he spoke with the doctor and then came back saying the charge would only be $30. The large difference in price after a simple conversation left me questioning the pricing process and did not inspire confidence. Combined with the lack of follow-up on my original order and the rude customer service, this was a frustrating experience. Unfortunately, I can't recommend this office based on how I was treated.

Used these guys for lenses in some existing frames and they used up my once a year insurance for…read morelenses only to make the lenses over magnified from the prescription. They have a 30 day redo which I was not told about. Life got in the way and I went back after 30 days. Told them I had a new prescription and that other places looked at the lenses and said they were over magnified. I even offered to pay half to have them remade the correct way. All they offered me was retail price of $650!!! So I am out $250 and have no insurance lens money left. They are very unreasonable and should correct their mistake. Do not use these guys! I'll never go back.

I live in New York State full time, but visit the area frequently because of family. I came here…read moreonce on such a visit a few years ago, and had such a great experience that this has become my eye care spot! Glasses, contacts, exams, I have never had an issue with a single thing. They really take care of you with fittings and followup... and even more great stuff that I don't want to share publicly because I don't want everyone asking for free stuff from them LOL. Not only have I made it my go-to spot, but I've also taken my father, husband, and brother-in-law there and they love it too! You won't be sorry.

Be aware they are not a part of the VSP network and thus will try to bill what should be standard…read morecomprehensive care (dilutions) under medical insurance for higher comp rate. Dr. Black is a good optometrist, but if you suffer from eye diseases or conditions, you might be better served to visit an ophthalmologist for your annual exam