Closed with working website…read more We used Jeff last year (2016 taxes) and he did a good job so we scheduled again for this season. However, when we showed up for our scheduled appt (after setting up through the website AND receiving confirmations and reminders the day of), we found the business closed and phone not working. What a waste of time...and we traveled quite a distance with a small infant. Now we have to scramble to get an appointment somewhere else. Shut down your website. Not a classy way to treat people.

It is hard to find a tax guy who not only can communicate tax stuff but can make you feel that you…read morewere taken care of. That is Pembroke Tax. He is passionate and cares for the his clients. He explained what I need to improve my tax position next year and why my refund was not as large as I thought it needed to be. He is a person and a company that I will referred too.

The place is difficulty to find out and contact, even the phone is not in service, the service is…read moreimpossible

Knowing that you have Tax HQ within communication distance doesn't have to be only months before…read moreApril 15. Knowledgeable, reliable and efficient in assisting you getting your taxes completed consistently year after year. Whether you are a business or doing this for your personal or family needs, this is the company to depend on with no worries. #TAXHQ

Our first appointment with Maureen at reliable tax inc was last year when she filed our taxes for…read morethe first time. When she filed our taxes, she incorrectly misspelled my first name as "Phillip" and not "Philip" which created an issue with tax returns. At our tax appointment this year, we asked Maureen to correct the misspelling in my name and she replied, "it doesn't matter, they only look at the first 3 or 4 letters", and made NO changes. About 3 weeks later, we got notification from the State that our banking financial institute was denying our state refund deposit because of my name misspelling AND Maureen had left out a number of our bank account. Needless to say, we have been on the phone for hours/days with Federal, State and our bank trying to correct this because when we called Maureen to ask for help fixing this, her response was "it was already filed". That is 4 strikes in only 2 tax preps. IMO, multiple mistakes were made by Maureen with no help to fix them. We do not recommend this service to anyone.

I have used Maureen in previous years. I skipped a few years as it was a simple return. I lost my…read morefather in 2023 and had some inheritance income. I wanted to be safe and have a professional prepare my taxes. My sister ( who lives in another state), had her taxes done - same inheritance income, was NOT taxed on one of our inheritances. Thank God my sister and I compared notes. Maureen made a huge error that would have cost me about $10k. I've contacted her, her office, her Facebook page with only one response from her. I provided proof that she made a mistake and simply wanted her to fix and amend my return. I have gotten zero response. No returned calls, no returned emails ect. As stated on her Facebook page, fair pricing - far less than what the big chains charge. Well- I guess you get what you pay for. I am so shocked and appalled that I've gotten no response in 2 weeks. She cashed my check that I paid for the same day she did my return. She been paid and I was almost out $10k. Now I have another accountant amending my return. Which is more money and a ton more of my time. Stay away! Your money will be taken and you'll never hear back until next year when she's ready to collect your next check. I have contacted the IRS- and my attorney. I do not wish this undue stress on anyone! The only thing I can think is that something shady is being done. Sad!

I had a great experience working with Kimberly for my taxes this year. She was extremely…read moreknowledgeable and took the time to explain everything in a way that was easy to understand. Not only did she prepare my taxes thoroughly, but she also gave me helpful information for the future on how I can maximize my tax breaks and make better financial decisions going forward. What I appreciated most is that she goes beyond just tax preparation. She was able to give advice on things I may qualify for, ways to structure business income properly, and how to make sure I'm set up the right way to get the most benefit possible. She knows her stuff !! She is also very sweet, patient, and personable, which made the whole process comfortable and stress-free. I never felt rushed, and she made sure all my questions were answered. I highly recommend Kimberly to anyone looking for someone who is professional, knowledgeable, and truly cares about helping her clients get the best outcome possible.

Jennifer is a very professional and friendly accountant!…read more Deals with numerous military clients so knows the littlest of details in regards to taxes. Flexible with schedules and maintains great line of communication. Price is comparable to other tax services, but being able to build a relationship with someone that you consistently utilize is absolutely refreshing.

I have been with Autumn and her office for 2+ years. She has been amazing. She not only helps us…read morewith our investments, but our personal finances and getting out of debt. She has been a major support for us. She and her staff have been great with communication. Autumn is very knowledgeable!! If she does not have the answer or feels her answer may have more to offer from someone else, she will reach out and get the best answer for our needs. I'm so glad I have found her. She is worth it!

She helped me fix my taxes after I trusted a travel tax company and they completely messed me up!…read moreShe is friendly and very knowledgeable! She even helped me during the off season!

I have been waiting for months to write this review. I held off until I got my tax return in the…read moreslight chance I needed them to get involved with the IRS. But this morning, after almost 7 months, I finally got my return. I will say that when I contacted Paul directly, he was apologetic about my service and refunded their fee. That is why they get one star. But aside from that this has been the most maddening tax season in almost 20 years of filing taxes. I contacted PIM in early Feb because I am military, wife is self employed, and she also has a W-2 from another state for teaching. Just a bit too complicated for us to do ourselves. I read reviews and PIM seemed to be a great choice. Well after finally getting through (left a couple messages before getting a call back), they scheduled me for an appt 4 weeks later. I was annoyed it was going to take that long, but figured it would be done correctly so its fine. What they dont tell you is that is just a consult appointment. You spend a hour with your tax preparer and then "They add you to the bottom of the pile". So we are already this much into it, and just had to keep going since everywhere else was already swamped. Our preparer, Tara, was respectful, but seemed ill-informed. We had a nanny over the summer and we paid a services to file all our tax paperwork for us. So she just had to add it to the childcare expense. She said she wasn't familiar with how that works and she had to ask someone about it. She also seemed to be confused with some easy stuff like how to file out of state W-2 with residency in another state. We should have cut our losses, but we didn't. We were already too far into it. Now started the first wait. Tara said it would be about 3 weeks. Nope. Almost 6 weeks later and no less than 10 ignored phone calls and multiple ignored emails we got our paperwork for review. Me, not a tax pro, took one look at it and noticed it was WAY off. Like, just simple childcare credit stuff was completely ignored. It was more than $5k less than expected. So I contacted Tara MULTIPLE times before getting a response and shared with her my concerns, and she said "Oh, I guess I can file your nanny expenses in your childcare". You guess? You guess?? I am paying a PROFESSIONAL to do our taxes and she has NO idea what the heck she is doing? And to make matters worse, in the response she said "I also noticed your state return didn't compute right, I have to spend some time figuring that out". So lets recap - not only did she MASSIVELY undercut our return, but she MASSIVELY over claimed our state return. And if I hadn't already been expecting a general number, I would have just said it looks fine and had her file it. Two weeks later, its filed. If all that wasn't enough, I had no idea that who is listed first on the return could impact filing, but guess what, it does. For the first time in our marriage, my wife was listed first for some strange reason. I didn't even notice when I reviewed it, but yup, she was. So because that is a change in how our taxes have been filed for the last 15 years, the IRS froze our return and required identity verification. Which, if you aren't aware, is a complete NIGHTMARE that ended up taking us almost 15 weeks, multiple hours on the phone with the IRS, and multiple hours verifying line by line our previous years returns. And its so nice when the IRS tells you "just make sure you are consistent with primary tax payer in the future to avoid identity verification". Noted. So NO. I do NOT recommend PIM. I may not have a recommendation for a Va Beach service, but I will always have recommendation on who to avoid. PIM. Avoid PIM.

Paul was extremely knowledgeable about tax preparation and how it affects active and retired…read moremilitary families. He made it a painless and easy process. I would recommend anyone retiring from the military to talk with him before filling out your retired pay form as well as he can save you from getting that huge tax bill after transitioning. His advice for positioning yourself for the upcoming year and special tax situations was also spot on. Highly recommended and wished I had used him sooner.