Great experience! The team explained my auto insurance options clearly, helped me find a better…read morerate, and made the whole process quick and stress-free. Highly recommend!

David was wonderful to work with. Quick and easy going. Very friendly and outgoing. Rates beat most…read more. Gets the job done ! Ty David

Tracy and Angie was so helpful helping me with my car accident claim.She answer and respond my…read morequestions very quickly.I've been with Tracy Tran Farmers insurance for over 5 years and I very happy with there services.Highly recommend this office.Customer service are Amazing.Thank you Tracy,Angie and her team.

I've been with Tracy Tran farmers for over 20yrs ! They are exceptional in customer service !…read moreHighly recommend this office! Thank you so much Angie for all that you do for me !

came in today and received excellent service and definitely recommend anyone and anybody to come by…read moreand receive the best service in Sacramento

Rachel was a pleasure to deal with. Very professional and helpful. I am greatful I got to deal with…read moreher.

I've been insured with them quite a while now. Great service by Karen she's a really helpful…read moreperson. Give her a call to get a quote. She deserves 5 start.

Great service! 5 stars!!!! Great reasonable price. My friend name Karen. She wonderful service!read more

I've been with the agency for my house and auto insurance for years and the staff here has always…read morebeen so helpful in answering my questions. The boss lady, Linh Do, is always so welcoming and nice. Recently I had to file a claim in to get my windshield replaced and every time I call to inquire information, Jennifer has been so courteous and informative...even if my questions seemed redundant or stupid lol. Thank you for the great service!

Not sure what the girl Tram is talking about, this agency is pretty great. I have been to other…read moreoffices before and I am extremely happy with the customer service of the ladies here. They were super friendly and helpful. Linh was amazing. They are very knowledgeable and helped me understand all of the coverages. The only time my insurance went up is when I had a ticket about 6 years ago, so maybe that is the reason why her price went up. Prices do not go up on its own, there are usually a reason. Last year, my insurance policy went up, and before I even had a chance to call Linh, she called me to let me know that the insurance company did not include and discount, she updated the price for me very easily. It is very hard to find an office that will call me at my renewals. My old agent never did that. I love that they are on top of their game. Kudos ladies! My family and I have been a customer for about 4 years now, and we do not plan to leave anytime soon.

Sergio has been and is so helpful with all insurance needs. He is very prompt with responses and…read morecommunicative with all information needed. He takes his time to explain all details on any information needed and is great at answering all of my questions. I highly recommend reaching out to Keystone Solutions Ins Services for any insurance questions and or needs.

I was shopping around for a new policy because Farmers was not renewing it. They had another…read moreprogram which was $1k more. Lloyd helped me with a policy that had comparable coverages and less than what I was paying! They shop through multiple companies. Highly recommend Keystone!

STILL waiting on a refund. Every time I call, the person I speak to insists that the last person I…read morespoke with gave inaccurate information. I've spoken with customer service, escalation specialists, and a manager and nobody has gotten my refund. They all insist it's been processed. I've been given different dates to expect it in my account. Each time they push the date back and promise they're telling the truth. I've incurred late fees waiting for this refund because they haven't returned money that should have been used for bills. And what makes it worse is there is zero accountability. They all just say sorry, but you have to wait and be patient or "I don't know what you want me to say, the last person gave you wrong information." BEWARE, AVOID THEM AT ALL COSTS.

most bullshit company I have ever had to deal with they are a bunch of theives…read more Don't ever get this insurance it's not worth it. They kept charging me for months after canceling the policy. and claimed I never cancelled even tho I had signed proof.

This went absolutely smoothly. He was very nice and he got me in and out. I highly recommend.read more

Thank you very much Larry . He made the process very easy for me I went in there and he took care…read moreof me. Very nice guy too.

Avoid at all costs…read more Full disclosure: my dad, and one of my brothers, were agents here, maybe still are, hard to tell what's true or who's even my agent (keep reading). The first review for this company from Jonny K. is also one of my brothers, who is praising his own brother Joseph Knowles, as if he's just another pleased customer. So at least one of their 5 star reviews is, well...biased, to put it politely. I signed up nearly 10 years ago for auto, motorcycle, renters, and an umbrella policy. Put them all on autopay, paid every month, every policy, on time. Had a couple different accidents and overall got good insurance services from Nationwide as a company. We recently moved states. I called the agency and was promised that I didn't need to do anything prior to the move, I could keep my coverages in CA until I had a new address in our new state and could register the car there, and then I could call in to switch the coverages to the new state. Sure wish I had documented that call. We moved, I left my coverages in CA, everything still on autopay. Got the new address locked down, got the new drivers license, registered the car, and reached out to Nationwide, as directed, the same week I registered the car. They told me I didn't have an auto policy in effect. So I had actually been driving around WITHOUT AUTO INSURANCE that I had paid for. Turns out they sent a note to my old address in California informing me that they would not be renewing the policy since the vehicle was no longer garaged in California. EXACTLY LIKE I CALLED AND TOLD THEM IT WOULDN'T BE. That mail got forwarded to our temporary address and I didn't receive it before calling to switch over my insurances, but now I no longer had insurance. Try getting auto insurance at a competitive rate while you've had a lapse in your insurance. Go ahead, I'll wait right here. Oh you're back? How'd it go? Yeaaaaaah. Call Provence, they tell me that my dad is my agent and I need to call him. Call my dad, who I still (mistakenly) assumed was my agent. He refers me to Nationwide's Sales Services escalation team. Call them half a dozen times, they called me back 3 times, then stopped returning my calls altogether. Reach back out to my dad back to try to get help. Found out that I actually DON'T HAVE AN AGENT assigned anymore. Haven't for years maybe. Suggest I try reaching out to Sales Services escalation, who as I mentioned have stopped returning my calls. Tl;dr - pay for 4 policies on time every month for a decade. Provence unassigns you an agent without telling you. Nationwide cancels your policy without contacting you. This is the level of customer service you receive when YOUR OWN FAMILY works at the agency. Good luck getting anyone to help you.

Phenomenal agency. Great staff. Customer service is one of kind. Even with the industry issues now…read morethey go above and beyond.

Shoutout too ANA !! Best Insurance Plug forsure . Smooth , simple , communicative and very…read morefriendly. Thank you for the smooth process and helping me find best rate !

Martha Lucero help me out she was very helpful and friendly will definitely be recommending her to…read morefamily and friends .