STILL waiting on a refund. Every time I call, the person I speak to insists that the last person I spoke with gave inaccurate information. I've spoken with customer service, escalation specialists, and a manager and nobody has gotten my refund. They all insist it's been processed. I've been given different dates to expect it in my account. Each time they push the date back and promise they're telling the truth. I've incurred late fees waiting for this refund because they haven't returned money that should have been used for bills. And what makes it worse is there is zero accountability. They all just say sorry, but you have to wait and be patient or "I don't know what you want me to say, the last person gave you wrong information." BEWARE, AVOID THEM AT ALL COSTS. read more

most bullshit company I have ever had to deal with they are a bunch of theives. Don't ever get this insurance it's not worth it. They kept charging me for months after canceling the policy. and claimed I never cancelled even tho I had signed proof. read more

I am also waiting for a full refund. The agent put a vehicle that I no longer own on the policy. She voided it and redid it with the correct vehicle. It was her error but they don't want to give me a full refund. I still opened a new policy and am a current customer but I'm paying for their mistake and had the nerve to tell me that I caused her extra work by making her redo it correctly. I should've moved on from there but I gave her another chance to do it correctly. Now I'm out of my money twice. read more

Spoke to Erika O. Cortes after speaking to 3 other Reps ; she made corrections and explained policies that she was selling for my car . Get customer service, phone etiquette, And most of her kindness came right through Our phone call ! Thank You Erika ! Kudos !! read more

I am trying to get a QUOTE that's all just a dollar amount. I received a group msg txt. I figure a sale pitch. 10 other were on that group txt. I txt not interested ava STOP I was now getting txt from angry potential customers This Is the CRAZIEST thing ever So I called Cost U Less directly Are 42 seconds I was discounted... CRAZY is all I have to say. Ava I STILL NEED A QUOTE!! read more

Joseph Tomalka helped get a very good quote for my SR-22 insurance! Very nice and very understanding! Totally recommend him if you're looking for any car insurance or an sr-22! I will be renewing it with him every year! read more

Joseph Tomalka is the best a insurance agent I have had the pleasure of dealing with. I have been having an ongoing problem for almost 6 weeks, and Joseph was able to help correct my issues in less than 24 hour. Thank you Joseph for all of your diligent help, you're the best!! read more

Definitely see John Lu for all your insurance needs! Big shout to him for taking care of me and finding an affordable rate. I will definitely refer him to all my friends and family! Don't hesitate to work with him!! read more

Where's that nice manager?! I would have given this place 5Stars but I couldn't find that nice guy who used to take care of my business. He was the main reason why it was easy to do business here. I felt that I could trust him. So when's he comin' back? I think his name is Danny. If the owners smart, they better get him back here...... fast. read more

I initially gave this office 5 stars because of a lady in this office by the name of Jacqueline and how I thought she handled a certain situation. I've since come to learn that a witty response and a nice smile may be the only strong points she possesses. A few months ago, I bought my wife a new vehicle and was swindled out of a lot of money just to add it to my policy from another Cost U Less office in south Sacramento. After dealing with Jacqueline, and catching her strong points, (witty responses and a nice smile) and getting contacted by some district manager for the Cost U Less offices for reimbursement, I left with a not so bitter taste in my mouth about this company. Then I got called damn near every other week if not every week with a request to remove my review. (Funny how these calls and requests all came before any reimbursement). Well anyhow, just recently, I was billed for a higher dollar amount than I normally get billed for. After calling (getting bounced around the globe on the phone) and finding out why, the reason was I told was because they took my marriage discount away... ARE YOU SERIOUS??!! At this point I'm wondering who told them I was divorced because last I checked, I woke up next to my wife. So I ask the agent on the phone why did they take my discount. She then told me it was because they couldn't read my marriage certificate. WOW!!! Strange how one company can read it for a whole year and another company can't. I was later told it was because Jacqueline either never sent it or sent a botched copy of my original one. Further more, I wasn't even notified of this illiteracy issue until almost 3 months after switching policies. NONE OF THIS IS A FAULT OF MY OWN!!!!! So I called Jacqueline, got d¡©{ed around again, put on hold never to be called back, then told with a nice smile and a witty response, that there was nothing she could do for me because my bill was due in 3 more days. AGAIN, NONE OF WHICH IS MY FAULT!!! But now im stuck paying a bill that's gonna set me back on another bill until Cost U Less feels its in their plans to correct this! I ABSOLUTELY HATE THIS PLACE! read more

I am very pleased with how quickly and easily Cost-U-Less was able to assist me in finding the best quote for my car insurance. John was very helpful and professional. I would recommend going to them if you're in need of insurance. read more

I would give Shako Adams 10 stars if I could. Without shako Adams there would be no cost you less INS. She is by far the most careing and professional insurence person I have ever delt with. Because of SHAKO I now have auto insurance! read more

The worse of the worse! These people are horrible people. The treat their clients so bad it's unbelievable. The customer service is the worse. They give better customer service at McDonald's. I have been very rudely hung up on by reps and supervisors. I hope they get shut down honestly. read more

Best insurance company ever! They have pure dedication to customers and it shows by leaving their home after hours to save me before I went out of town. I've never experienced such tremendous customer service. Definitely coming back when needed! Thank you Ana and john!!!! It's been a few years now and I still highly recommend Cost-U-Less! Jon has helped me find the best insurance that's right for me financially and fits my needs. He really puts time and effort into making sure that everything is in your favor. He's really the only person I trust with my insurance. Thanks Jon! read more

Do not get insured by this company. Worst costumer service! They forgot to mention I needed to go in person to one of their store to get an sr22. And because of that my Driver license got suspended. They did not want to reimburse me for the money that I paid to get my Driver license back. After being transferred and waiting on the phone for 40 mins, it took me back to the main menu because there wasn't anyone to pick up my call. It was such a waste of my time. I would not recommend anyone to the company. read more

Tuan Le, as my broker, has helped me multiple times, he has been so understanding, helped me so much, and has amazing customer service skills. He is fast and efficient when helping me with my insurance questions and changes. He is very determined, and hard-working, even when I had a few complications with my own insurance. read more

Worst customer service ever. I am a new car owner looking for quotes on insurance and Micheal kept being pushy on a sale. He then ended the conversation as, "you're wasting my time" and proceeded to hang up the phone. As regretful as I feel, as I usually don't make bad reviews, this definitely deserves one. read more

Would not recommend to anyone. The agents of any brokerage are ultimately responsible of informing any client about all information and due fees that are NOT part of the insurance. I was unaware that they charge extra fees, and since it was electronically signed, I got hit with a broker's fee of $450, which was meant to be a deposit of $450 for the insurance company, as I was led to believe. I found this out as the insurance agency had no record of the "deposit". After speaking with them today, I was told I was required to read all the "fine" print before accepting the conditions online. However, they were not able to provide me with the complete copy of the agreement, as I requested, further supporting that the fee was not in the contract. If it was, it was well hidden, as a fee of that magnitude should be, for any business to remain open. From what they say, it should have been $250 as a broker's fee, and $200 as a deposit for the car insurance, except the car insurance never received the $200. It never left the broker's hands. There's no universe in which $450 is a reasonable broker's fee for CAR INSURANCE. It's a ripoff. You're better off dealing directly with the insurance company. read more

Thank you John Lu for helping me save hundreds of dollars throughout out the year by just shopping around for me for cheaper insurance company's i appreciate your time and patience and quick to response finding a cheap insurance company is hard and he made it seem to easy thank you again and keep up the good work -Daniel read more

I walked in and Ana was able to help me immediately with no hesitation. She answered all my questions and concerns I had. The best part was, she was able to find me a great deal within my price range. I would definitely recommend her. Thank you for your service Ana. read more

I Googled insurance places close to the car lot I recently bought a car from and this place popped up. I called them and the dude on the other line, Rodrigo, helped me set up insurance for my new car so I could drive it off the lot. He was super friendly, explained everything to me, and got me a good deal. Everything was done over the phone and I went it a few days later to sign all the paperwork. The place of business is kinda dungey looking, they had Tupac playing on the sound system (which I thought was very unprofessional ) but I was in and out in less than 15 minutes. Rodrigo set me up with a company and I'm paying $98/month for full coverage on an SUV. if your looking for a place without the hassle, I'd recommend Cost U Less. The brokerage fees are kinda high, $100+ but if you can talk them down its worth it. read more

You can not email them for anything. Nearly every time I call, I am on hold for over 20 minutes. This last time it said I had 15 callers ahead of me. When it was my turn they answered and hung up and when I called back there were 18 people in front of me. What the hell? read more

These people are shady sharks. They are dishonest, and most certainly not upfront about how they operate. I've never dealt with an insurance company that was so unprofessional. Do NOT get insured by them. Period. It's a trap. Keep. Away. Period. read more

I was extremely desperate for auto insurance and was referred to Cost U Less by a friend. I was helped by Ana Alaniz, which she did an amazing job trying to get me a good insurance policy, but also good price. *Good customer service* read more

Three days later and now I'm getting harassing phone calls from some incompetent b*^tch that works there telling me my policy has been cancelled. This is the worst experience I have EVER had buying car insurance. read more

I've been coming to this branch for years. They're easy to use and can always seem to find me insurance when others can't. Price is great as well, highly recommend. Ask for John Lu! read more

I first heard about this place from the dealership I bought my car from. It was very quick and easy, but about 2months into my policy I noticed my payments were not being taken from my account. I called to follow up and was told my policy had been canceled. Confused I asked how this could have happened, especially since I have not receieved any documents from the carrier. I was then informed the carrier had my address wrong. JOHN insured me he will take care of things and asked that I come in after work. After work I went straight down there. John discussed my situation with Rodrigo whom then assisted me. He was quick easy and very helpful. He not only able to rectify the situation he was able to lower my monthly payments by almost a hundred dollars. Ive been around long enough to know no one is perfect, not even companies but to me its how those mistakes are handled that shows their true character. If it wasnt for the error I would have gave 5stars. read more

I went in today to speak to any Broker regarding my policy and was seen by Ana Alaniz. I am so greatful I was seen by her because she made the whole process a breeze and her customer service is on point. She gave me my options on policies and their prices which let me be in control of those policies. I definitely recommend you going to her for a quick and cheap policy and if needed habla español. read more

Went in for quote & was super satisfied with Ana Alaniz, and not to mention the prices I'm paying for my insurance now is AWESOME !! I wish I would have gone sooner ! Def recommend going to see her for any of your insurance needs she'll get you right ! read more

The only reason I put 1 star was because I couldn't start the review without selecting at least 1. My 79 year-old mother went to this insurance company a week ago. She went in to get a quote, not a policy, because her then current insurance was about to expire. She met with Rodrigo who started fast-talking her and before she knew it, had signed a policy thinking it was a quote. He didn't produce a quote, he produced a policy. He took a copy of her bank card and immediately took a $250 fee. Why did he need a copy of her bank card? I've never had to provide a copy of my bank card for someone to "at will" withdraw money from your account. That sounds fishy to me. If anyone else has given them a copy of your card, I strongly suggest you close that account and get a new account and a new card. Rodrigo then proceeded to tell her another payment due of $193 and another $145 due by the first of the month. Before the first of the month came, she got a letter telling her the policy would be cancelled. She called me, her daughter, and told me what happened. I couldn't believe it but then again, these off-the-wall, not-known, insurance companies pop up all over the place. Their sole purpose is to stay in business long enough to make lots of money from disadvantaged consumers before going out of business. I am so pissed off that she was taken advantage of the way Rodrigo did. She called him back to ask questions about the $250 fee that he didn't hesitate to quickly withdraw from her account. Oh, wait! Now I understand. The copy of the card is so that if you don't send your payment in by the due date, they'll help themselves to the payment right out of your account. Doesn't that seem like stealing? She said he was rude to her on the phone and said, she's not getting her money back. She also told him to cancel the policy. Isn't she entitled to get a refund of at least the insurance premiums of $193 and $145? My mom is on Disability and to throw that type of money out the door hurt and then for them to not even care is simply a pathetic human being. Now's she in a situation where she can't pay her rent. What type of customer service is that?!! What type of company is this?!!! I wish my mom had called me before she went in b/c I would not have let her produce a copy of her bank, nor write up a policy, and definitely not speak to her the way he did. I live in San Diego and might just go to Sacramento myself to speak to this Rodrigo. Then we'll see if he sells me the same bag of s***t, he sold my mom. As I read all of these complaints about the company, I'm not surprised. And I'm not surprised by the "canned" replies from the company to the complaints. That's a "risk management" ploy to make people who read these posts think they care and will do something to help you resolve the issue. My mom reported the incident to the Better Business Bureau. I'm going a step further. I did some research on "Brokers Fees" and other responsibilities of an insurance agent and company. I found the following, Barclay's Official California Code of Regulations; Title 10-Investments; Chapter 5 - Insurance Commissioner, Sub-chapter 1 - Production of Insurance - Article 8 - Brokers Fees https://govt.westlaw.com/calregs. I'll be writing a letter to the Insurance Commissioner of California. Also, check out the complaints on the BBB website. If you haven't posted your complaints there, you should. The more places we can share this information to help other people, the better. I think I'll put it on Facebook too. Yelp is the best thing ever. How else can we, as customers and consumers, spread the word about unscrupulous businesses and their practices. My biggest pet peeve is bad customer service. Angry as Hell! read more

I've come here a number of times and Rodrigo and rosa have been of extreme help and maintained very professional and they always make sure that any changes that need to be made to my policy is done right away and I'm and out the door. Not to mention how friendly they are!!!!!!!!!!! I'm sitting here right now as I'm writing this lol..........Rodrigo ur the bomb!!!!!!!! read more

Went in to get a quote and insurance policy for my car and the lady that tried to help me was Jacqueline Angeles was rude and cursed at me after making me pay for a policy that i was lied about. she said on Monday i would get a refund but that was made up and lie. I dont recommend this location or at least i dont recommend her at ALL!! read more

The experience I had at the office was ok. But somewhere down the line that was lost. Made arrangements to pay the brokeage fee in two payments; I made the first payment before the arranged date and the second payment not due until the end of the week. Well received a letter stating they are sending me to a collection agency!!! How you gonna do that when I'm keeping up my end. Trust and believe, I wish I had went straight to the insurance company!!!!!! DON'T and I repeat DON'T deal with these people!!!! They are like stalkers!!!! read more

I've been a customer with this branch of insurance for more then 5 years an i liked it till they did me wrong for charging me $80 more on top to take off a car under my policy. Now thats a rip-off. I found a better insurance place for my cars. An i can tell everybody this as a FACT of this place here, this cost-u-less is just a broker office, so that means, they're just middle man. Deal with the real insurance company is best. read more

Omar was such a great rep! Very informative and understanding of my financial situation. I would definitely recommend him to anyone searching for policies. read more

This location by far is the best insurance place that I've been too. I would refer customers to talk to John as he was super helpful and knowledgeable about his job. He made getting car insurance less painful and I left with a good deal unlike other insurance I had before. Happy customer. read more

Rodrigo was an amazing broker! He took his time and was very honest. As soon as we stepped in the door he offered us something to drink we waited for about 2 minutes before we were attended. He gave us a really low monthly no other insurance company offered anything near the rate Rodrigo was able to provide us. We are very satisfied and will definitely be referring our family and friends to cost-u-less. read more

I recommend Rodrigo Robles to anyone visiting this Cost-U-Less location. He helped assist me find car insurance suitable for me. I had an awesome experience Rodrigo was very helpful and patient he took the time to explain everything to me. Thanks again Rodrigo my first time getting insurance was a breeze!! read more

I came here for insurance the guy that helped me was Derick at first I felt He was no help towards me not trying to bash but I feel like he made my insurance process longer then it needed to be seems like he didnt know what he was doing for example How he's going to spell my name wrong when clearly my ID card is right in front of his face. Well now I switched my case to a guy named Omars, He's such a big help really speedy and friendly and actually knows what he's doing!!! I RECOMMEND YOU GUYS GOING TO OMAR ATLEAST ANYONE BUT DERICK. read more

I was assisted by Broker Rodrigo Robles . He was VERY helpful did a great job at explaining what I was paying for. He got me in and out. Saved me a lot of money. I would definitely use him as a go to for anyone looking to save on insurance with a friendly humble broker. read more