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    Liberty Mutual Insurance

    Liberty Mutual Insurance

    (6 reviews)

    After being a customer for 35 years we filed our first claim. Out of the blue we noticed our…read morekitchen floor was "bouncy" we checked and there was NO water on the floor or under the sink. We checked the basement and no indication of water. We did call a plumber and he determined it was most likely a leak that had seeped into the flooring from a dishwasher Our next step was a restoration company who removed 6 layers of flooring. Yes, this is a nightmare, and we have no idea of when it started. The worst part is Liberty Mutual did NOT cover the damages If someone could tell me how to discover water when you do not see it on surfaces and being a customer for 35 years and never late with a payment. Why were we denied. We will be canceling both our auto and homeowners policies. I can NOT in good faith recommend this company

    I think of all my complaints/ compliments this is the most serious. They raised our rates. No…read moreaccidents or claims to cause this. Called them early March 2018. Was told there had been some errors so they'd redo the whole policy. So the rate went way down which made me think we'd been paying the wrong amount for at least six months. I didn't want to rock the boat so I accepted the new policy which was good. It's April 7 and I'm told the policy is being changed again. No claims. No accidents. They raised it 500.00 extra per year. We were promised the new rate from March 2018 to March 2019. How do these companies get away with this? I have the paper work and am writing the Attorney General on Monday. Don't use this company if you value your sanity.

    AAA Gahanna - New Albany

    AAA Gahanna - New Albany

    (48 reviews)

    Sept 2025 my son's fusion had a caliper bolt come out , supposedly replaced rear calipers rotors…read moreand pads . 19,000 miles later have no pads left , the rotors are extremely pitted find it hard to believe that anything was replaced other than the caliper ...maybe . Basically cost me $2100 for less than a year

    I have not used this place as a car repair location, not sure I ever will, but my first two visits…read morewere travel related. For major trip consultation they require an appointment and that make sense. Having an appointment will probably help. When I walked in the first thing you see is a Care Care Desk with couches nearby. A gentlemen walked in ahead of me and we waited for someone to come to the desk (about 5 minutes) There was a lady who I will call Karen for obvious reasons was sitting on one of the couches. Every time I go to a car service business and I see people sitting on couches, I assume they are waiting for their car to be done. When the guy behind the Car Car desk finished the guy in front of me, he went in the back again. After 10 minutes I was getting impatient, but staying calm when I noticed a lady sitting at one of the travel consultation tables in the back of the store. I suddenly thought, this must just be a desk for Car Care. Having been spending 10 minutes doing nothing, I started to walk back towards what I perceived was the travel section, the lady behind the desk jumped up and had a look that she was under attack! She practically screamed, "CAN I HELP YOU?" As I started to explain what I was there for I noticed she was with a customer, which I couldn't see from the front of the store. I apologized to that customer for interrupting. After a quick 5 second explanation of what I wanted, she said, again in a loud agitated tone, "WE ARE SHORT STAFFED. YOU HAVE TO BE PATIENT. Now I'm mad, I was nothing but patient and courteous. I'm tired of the short staffed statement as an excuse for bad or rude service. While it may have some truth, STOP MAKING EXCUSES and Just EXPLAIN! When I tried to explain that this was my first visit and I wasn't sure if there were separate lines for Car Care and Travel services, the guy behind the Care Care desk, who doesn't seem to like to spend time there, came out in a confrontational posture and tone saying, "WE ARE SHORT STAFFED, YOU NEED TO WAIT YOUR TURN." I replied to him that I had no intention to cut any lines, but I was confused as to what is expected and their are no signs. That is when Karen jumped off the couch and said, "YOU DID JUMP THE LINE" I was going to tell her I probably did, but I assumed by her casual pose, staring at her phone she was already serviced and waiting for her car. I didn't even get to finish my apology when she started into how rude I was and she was here first. I assure all readers I was nothing but polite, but they don't have any signs and while I am very patient, one thing that tests my patience is standing in line 20 minutes only to find out I was in the wrong line and then have to start over again in a new line. While I was there at my designated time to pick up my travel documents, I could see I would be waiting at least an hour so I decided to come back when they opened the next day. I also didn't want to deal with Karen. I checked their website to find out they opened at 8am on Saturday, so I came back at 8:30 am. As I walked up to the door I noticed the sign on the door said care care opens at 8am, but Travel business doesn't open till 9am. Good to know, wish they would update their website. When I did go back in Saturday there was one guy sitting on the couch right by the Care Care desk. There was a travel consultant in the back of the store sitting alone, so I walked up to her. I was non confrontational, calm, and softly spoke why I was here. Grumpy old man came out from behind the Car Care desk and stated, "You have to wait your turn, this man was here first." Again, when I mentioned that I wasn't sure if this was two separate lines, he cut me off and whined about being short staffed. I am aware of the world situation right now, but as I tried to state that it isn't clear where lines are here and if these are separate businesses or not, I got the same "We are short staffed" remark. Again, I was never anything but polite, so I started to look at the travel accessories area while the travel lady helped the customer "ahead of me". When it was my turn, she found my request and said the documents weren't ready and she would put them together. I was SILENTLY thinking, what was the point of an appointment if they aren't ready? I didn't say a word I just smiled and continued to shop while she went into the back. When she came out and handed me my travel documents, she politely, and with a smile said, " Will there be anything else" Trying to recognize that I didn't understand all their procedures, I said, " I found these items in your store, do I pay you, or pay at the Care Care desk she said, "I'm here all by myself, we are short staffed" TIRED OF HEARING IT, LISTEN AND ANSWER THE QUESTION ALEADY. I thought it was a good question and wanted to avoid any more confrontation. THEY NEED TO CLEAN UP THEIR PROCEDURES, but I probably won't be back here

    Nationwide - autoinsurance - Updated September 2026

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