The people who work here are awesome but the way corporate does business is bullshit. I went to my…read morelocal CheckSmart on a Thursday evening and paid my loan off but it was still taken out of my account on Friday, I called customer service and they asked for a copy of my bank statement showing that it had been taken out......seriously? Your computer system doesn't show that you took the money out of my account? So I sent the information and was told it had been forwarded to the "refund department" which is off on weekends. Are you fucking serious? Luckily I have enough money in my account to cover the other payments that will be coming out, otherwise I would have had payments bouncing left and right. I can't wait to see how long it takes for them to get the money back into my account. I don't know anything about any other loan places but I doubt they're any better. Don't do it, it's not worth it.

Some of the worst costumer service I've ever experienced in this chain. I've used them to cash…read morechecks, money orders etc. go to the one on south Hamilton instead, staff there is amazing.

Great customer service! Friendly atmosphere and knowledgeable staff. Convenient location and ample…read moreparking.

From the owner: When you need quick access to cash, CheckSmart is here to help. We're more than your go-to loan…read morecompany. Our store offers financial services including Check Cashing, Money Transfers, and Money Orders. You can even sign up for a Green Dot® Visa® Debit Card. We're here to help, so stop by today.

This place helped me and my family out when we were in desperate need. The staff member Kayla is…read morean absolute god sent. She was very polite and answered all the questions I had along with getting everything taken care of in a timely matter. I recommend this location and truly am thankful I was able to find it.

From the owner: When you need quick access to cash, CheckSmart is here to help. We're more than your go-to loan…read morecompany. Our store offers financial services including Check Cashing, Money Transfers, and Money Orders. You can even sign up for a Green Dot® Visa® Debit Card. We're here to help, so stop by today.

Great staff friendly always helpful especially Krista she has been with the company for years and…read moreis awesome!

The little girl with glasses at 4th window is very unprofessional she doesn't even know her job and…read moreshe is rude to clients. She doesn't deserve to be there

Jennifer was beyond helpful. Cashed my check within 10 minutes. She was very professional and kind.read more

Don't waste your time. Almost impossible to get a loan they want your…read more latest bank statement even though my bank hasn't mailed me one yet they would not except the previous month again don't waste your time

This place is AWFUL! I was in desperate situation so I went in, the woman asked if I got paid…read moreweekly or bi-weekly...I said weekly and showed her a pay stub..she then proceeded to put it in as bi-weekly anyway and of course I was then turned down for one of their outrageous loans AFTER a hard credit pull! When I called the manager tried to blame me for not checking my info more carefully! They are morons and it's a scam to keep people down. Don't go!

From the owner: When you need quick access to cash, CheckSmart is here to help. We're more than your go-to loan…read morecompany. Our store offers financial services including Check Cashing, Money Transfers, and Money Orders. You can even sign up for a Green Dot® Visa® Debit Card. We're here to help, so stop by today.

Allen Spencer knows all about customer service thank you for always giving me a warm welcome with…read morea smile

I had the worst experience at this location today. When I first walked into the location, there was…read morea lady at the window who did not greet me or wave me up to the window to help. I stopped in the middle of the store waited until we made eye contact and asked her was she ready? When I walked up to the window, she began to examine my check with a very unprofessional look on her face. There was an endorsement from my personal bank so she proceeded to ask me why didn't I just cash it there? I advised her my account was overdrawn and I just wanted to cash the check. She then proceeded to question me about why I waited to cash the check since it was dated from a month or so ago, but did not expire until August 25. She then asked me to go get the remit. I went back to my vehicle. She then proceeded to verify the check although it was pass the time the bank was open as it was listed on the check. I had to answer a series of questions that I feel were racially motivated. I had to explain my personal bank situation, why I dont check my mailbox often, etc as if I was a criminal. After she couldn't verify the check, she said I didn't have a profile and asked me to write my SSN on a piece of paper that she never gave back. As she was "setting up my profile" I was on the phone with my friend who also heard the conversation and stated some concern. As we discussed the matter and how I was being treated the same lady shoved my check back and said she wasnt cashing my check. She had no reason. I did not yell, raise my voice or insult this lady. When it was all done and I asked why she said she couldnt verify the check, so I asked why she wanted my SSN AFTER that... she had no response. While I was on the phone with corporate in the store she proceeded to argue with the rep on the phone and me. She also asked me to verify my address 2xs after I told her I just got it out the mailbox (I live in a nice neighborhood) When I said yes I live there, I dont live around here (because I drove a few miles), she proceeded to say I dont live around here either as if the neighborhood was so bad and its a predominantly black neighborhood this location is in. This lady Lisa, who stated shes been with the company for 30 years should have much better customer service. I know im not over exaggerating because when I left I drove to the PSL Check Cashing location on Cleveland and Weber and they greeted me as I walked in, looked at my check, politely went to his manager and reviewed the endorsement, came back asked for my SSN, updated my profile, GAVE ME BACK THE PAPER WITH MY SSN, took my pic, and cashed my check. I was there for about 5 mins! I did not get interrogated or asked any questions about my personal banking, why I chose to come to a check casher, why I didnt check my mailbox. I feel like things like this are so overlooked and African Americans are stereo typed as I was running errands and was not nicely dressed but had gym clothes on.. I was asked about my address as if I couldn't possibly still reside there. We need to speak out more when these things happen so they can stop. Treat people with respect no matter how you view them. AND THE GAG IS.... the check was only for $229.00 smh