Dr Johansen is great. I have been seeing him for quite a few years. I followed him to Nationwide when he left Cochise Eye and Laser. I have never had a bad experience. read more

While i was there i saw 4 different people. 2 techs and 2 doctors. The doctors were through zoom so they weren't even there. The doctor who did my testing told me i needed a pretty good prescription then the second doctor said i don't even need to wear glasses. After they gave me my paper prescription it didn't have anything i needed in order to order glasses elsewear. Would not recommend. read more

last year I went to this location and got the eye exam plus a pair of glasses. first in the eye exam they only got one eye corrected. ordering the glasses seemed straight forward enough. three weeks later i was told the glasses had arrived. I paid an extra 40 dollars to have them overnight them to my house 40 miles away. i called them 4 days later and they had not even shipped them. it took another four days for them to arrive when I paid for overnight. This year I went through them yet again. I had the eye exam and another pair of glasses ordered. I received the call last Monday that the glasses had arrived. I called and paid for them to ship them on Wednesday of last week. here it is a friday on the following week and they still haven't arrived. it is only 40 miles. I can't even tell if the prescription is right this time as i still don't have them. if you use them don't expect them to keep any part of their word regarding customer service. Update: The glasses arrive after i got my insurance company involved. 13 days to get glasses from 40 miles away. here it is the Saturday after I received sat glasses writing this review. it too me this long to calm down enough to do said update. the screw for the right Lense was not put in correctly and left a gap in the frames. This makes the Lense wobble. I cannot trust anything about these glasses at this point and have already ordered some for another retailer. JUST STAY AWAY FROM THIS PLACE. read more

Nationwide Vision - clear gap that cannot be fixed. the screw was put in at some sort of angle and the frames are useless. - Eyewear & Opticians Near Me - Sierra Vista, Arizona

Rubi was great! She provided great service and was knowledgeable as well as friendly. She explained everything and was very thorough.

Very long wait time, almost 2 hrs with an appointment. Then my wife was told she could get contacts same day but would have to pay for and do the eye exam first. So she paid for the exam and then after was told she would have to wait weeks to get her trial contacts. Very unprofessional! read more

My family has been customers for over 10 years due to them being the closest location that takes our insurance. I believe that the quality of service has declined over the past several years. Starting off the doctor who was originally there left. Ok I get staff turnover but then after that it was a revolving door of doctors each time we went in. What is even better is the school/work notes they provide still have his name on them. He has been gone for over 7 years Next they were always open on Saturdays which was great because we were able to get appointments that wouldn't interfere with my work or school for my kids plus being able to pick up their new glasses and not having to rush leaving work/school to get there. Sorry no longer open on weekends. Next go in for the appointment for my daughters and find out they have no doctor on site anymore and all exams are performed by Telemed. I work IT and you are telling me that a proper eye exam can be done effectively through video conferencing? Then last week I called and to verify there hours 9a - 6p cool left work 1/2 hr early pickup the kids and head down to pick-up their glasses. Arrived at 5:15 CLOSED Verify the time on the door 9a-6p Mon-Fri. I then verify on the website 9a-6p Mon-Fri. Call this morning "Our hours changed beginning of the month we now close at 5p. And nobody could be bothered to even put a sign on the door saying the hours changed! I verified there hours last week plus my daughters appointment was on 12/1/22 no notice of an impending change to hours or even a slip of paper saying their hours were changing. For us it is about an hour drive from where we live to the office location which means I will now need to leave work an hour early to pick up my kids and make it to the office to pick up their glasses. So far i have now missed 6 1/2 hours of work and driven over 200 miles just for 2 pair of glasses! To top it all off i get a text at 5:22p as we are driving out of the parking lot saying the glasses are ready. read more

I been going here for my eye care for six years now, and I've never really been disappointed. They're very helpful, but be careful who you ask to adjust your frames. The people at the desk usually mess it up, but the manager is really good at getting it just right. read more

Pulled a quick one on me, not cool. I was told my insurance went up and I would not owe anything out of pocket only to receive a COLLECTIONS letter a few months later. What happened to notifying the customer before sending it to collections?? Terrible... read more

Two weeks for turnaround? Is that normal? Am I going to have to resort to online glasses? UGG

We have experienced the worst customer service over the last 2 years. Went today for our appt. No one to greet us and say hello after a few minutes I turn to the employee and say we're here for appts. All we got was a "k, I'll be with you Ina minute," with nothing but attitude. We showed up for 9:45 am appts we were told our appts would be at the same. O ly to be told our appts were for an hour later, even though I still had my vm with appt time. Guy was incredibly rude, told us too bad there's 4 other customers ahead of us. I told him there's no way he's going to get through 4 appts in the next hour. Last year we waited 45 minutes past our appt time, 3 week delays on glasses. It's clear they could care less about customer service because they have the absolute worst customer service. Call get out on hold for 10 minutes. I canceled my appt and found a different provider. I'd never give them a penny of my money or my time again. Maybe get some people who know customer service, don't book like it's an assembly line and double book appts where people wait. Don't ask people to show up half an hour early to appts, if your that disorganized that you need that much time before an appt then you have a serious staffing issue, which is evident by the way they treat their patients. Worst place ever to get glasses! read more

Only gave a star because one can't leave a review without a star. Took my oldest her not only did we have to wait over an hr for our scheduled appointment time. But it took another hour for someone to help use order glasses. From the time we walked in to the time we walked out it was a total of 3.5 hours for an appt that should only been an hr at most read more

I would give them zero stars if it was an option! I went there in 2012 for the first time and it was bad, but I thought I will give them another chance this year for my routine exam... Yeah... Big mistake! After an hour waiting to be seen I decided to just go! The don't seem to care about the patients... It felt like the front desk people were forced to be there... Ruined my morning... I will not be going there again! Stay away if you can... read more

This place has the rudest bunch of workers ever!! They are snotty and would rather be on their phones. They give dirty looks, and ignore you if you ask for help. The store manager is the worst she will roll her eyes and glare at you the whole time you are in there. The wait is ridiculous too. I waited an hour and a half past my apt. Time!!!! If those ladies are so unhappy working maybe they should quit. I will not return to this place! And I will make sure to let everyone know not to inconvenience the rude ladies who work there. Spend your money elsewhere! read more

NOT family friendly in my opinion. I had a bad experience once but decided to give it a second try two years later. NOPE, It has reaffirmed my negative opinion of this place and I will not be back. Save yourself the hassle and don't go here. The staff to include the dr. are not very family friendly and made rude comments to me about my toddler. (sitter cancelled and I had to take him with me, a bad day made worse by their comments) They were slow to help others and in turn I didn't get seen for an hour and a half after I arrived. read more

I love the doctor here . He is so nice. Me and Brady and my mom went. We all got our tests done and looked about some of the glasses they are very nice and were very awesome!__!!!!_!!! read more

Unfriendly receptionists to new customer. Technitionist couldn't even introduce herself by greeting us in waiting area. Just mumbled my nephews name down the hallway and walked in her office. Was not informed when appointment was made that they were not equipped to handle a 4 yr. old. Doctor was rude and impatient to child. We will not be returning ever! read more

Customer service from the Assistant Manager is terrible! If this is how this company provides customer service, they should be ashamed. To have a manager that clearly looks and acts like she hates her job and makes the customer feel as if we inconvenience her is unacceptable. Management should really reconsider who they give such a position to! read more

I was scheduled a 1030 appointment with Nationwide Vision in Sierra Vista, Arizona for 7/29/2015. I did the scheduling online and was contacted by a very nice representative who asked me to fill out all the paperwork online prior to coming to expedite the experience. So I did. I printed out 4 forms and filled all of them out the day of my appointment. This was the first time I'd ever had an experience with Nationwide Vision. I wanted to give them a try since they say they have a large selection of frames. When I showed up at Nationwide Vision (around 1024), the receptionist asked if she could help me. I told her I had a 1030 appointment. Her face got red and she raised her voice and said "I cannot see you today. You were supposed to be her at 1000 for paperwork purposes". I showed her my completed paperwork and told her I was not told I needed to show up 30 minutes early for my appointment. Her body language suggested she did not believe. She then said "I will not fit you in today because you were late for the paperwork". I said "Thank you very much" and left. First off, I would have been annoyed to have to show up 30 minutes early for an appointment, but would have done so if I had been told too. Second off, I can't think of a time I was treated so badly by a receptionist at a medical center. She seemed really upset when I got there "late", then did not seem to believe me that I was never told to show up 30 minutes early, then happy to tell me for the second time that she would not see me because I was late. I will never give Nationwide Vision another shot at having me as a customer. I couldn't tell you about the doctor experience, or the selection of frames, or the care in ensuring everything fits properly as I never got that far. read more

When i went into the store, the representative never got up to help me, she greeted me from her seat and continued on with her phone calls. When i was ready for purchase i asked for a break down for the available options and they couldn't provide me with one all they had was a roughly put together binder. I ordered my glasses with polished edges 2 weeks later i went to pick them up and the edges weren't polished so they were sent back. When i went to pick them up again i tried them on and noticed something was off. The representative blamed it on the fit and made some adjustments. The next day while wearing the glasses i felt sick and off, so mid-day i switched to contacts. I took the glasses into the optometry office on post (Ft Huachuca) and they ran some test comparing to my prescription and told my the material was not what i asked for and the PD was off by 3 (center line of focus). I was pretty shocked that the PD was off by 3 which is a lot especially when you have a heavy prescription. So when i took them back the same representative was there. She didn't seem to think anything was out of the norm and had a nonchalant attitude about herself, never apologized or showed and concern so i asked for a refund instead. Ive been wearing glasses since i was 3. This is the first time i have ever had to get a refund. If you have bad vision like i do (I'm a -9) go elsewhere. Walmart may not have the most fashionable frames but their service is "a helluva lot" better. read more