Idk what others have experienced, but Daynes Eye Care is the absolute worst ever since Dr. Daynes left. I went in for my yearly exam, and the "doctor" didn't listen to me. I said that I see double. And, you know what her response was? "You won't see double with your new contacts". That was a lie... I still see double and when I contacted them, they said they'll give me a different pair of contacts - with NO exam!!??? How is the doc supposed to know how to fix my double vision without another exam?!! So, I just wrote it off and since she increased my prescription by TWO points, (and I can see "fine" through my old glasses) now, I have to wear my readers if I want to see something that's less than 5 ft away. And, I was tired of trying to get it fixed. Yesterday, I went in to pick up my glasses and they're worse than the contacts!!! I still can't focus, still see double, and can't see, again, anything that's less than 5-6 ft in front of me. The gal who gave me the glasses had me read an eye chart, and I couldn't read below the 4th line and it was still double. Her response "oh, it's because you took your contacts out" (the crap ones they gave me). So, I left with still not being able to see. I was hoping it would clear up once I got home and wore them for a while, but I had to take them off and put on my old glasses. All I could see was double, and was getting a severe headache. When I put my old glasses on, the headache was relieved. Oh, and to top it off, I was told I couldn't use my existing frames, even though when I was there yesterday, the guy was using his existing frames - so that was another thing I had to pay for. I wanted to just keep my frames, not buy a new pair, so I'm really pissed about that. I'm going to go in next week, return these new glasses and my contacts. My insurance company already said that if the doc can't help me, they'll reverse the claim so I can go to a doc who actually pays attention to my "needs". So, all that to say, if you haven't been there DON'T go!! Why go to a doc who doesn't listen?? read more

As I feared when Dr. Dayne retired it wasn't going to be good. This new Dr Rimbergas is all about helping you until you ask specific questions. I went in for what I thought was something in my eye. There wasn't. She said something just happens they don't know why here's some drops. The prescription DOES NOT SAY how long to take them. I called because my recheck was over a week away. The girl that answered put me on hold, came back told me she had spoke to the doctor & to use it for a week. I said my appointment is a bit longer than that & she repeated a week. Ok. Fine. Fast forward to my appointment. Doctor asked if I'm still using the drops I said Sunday was the last day because that was a week. She kinda berated me saying I should have not stopped until I saw here. I told her about the phone call because there was no instructions on prescription telling me how long or until you see your doctor. She said that was obvious & implied that I should have continued till I saw her. She asked who I spoke with but I couldn't remember a name. She said if you don't ween off them it could come back. I kid you not the next day my eye was red again. So I started them again and called in the next week. The phone calls did not go well. I was told there was nothing she could do for me & go see an ophthalmologist. Just like that. We are done with you I said? I was put on hold & the Dr got on basically covering her but. She said they had a big meeting about who would have told me incorrectly about when to stop the drops. Big surprise whoever it was lied & told her she advised me to use them till I saw her again!! I told her that was a lie & I had no good reason to make that up. Well I said good luck with your lying front end staff cuz someone is covering their own butt on this one. The other reviews saying the girls upfront are loud & unprofessional are absolutely correct. When Dr. Dayne was there it wasn't this bad but now it's off the hook. It's too bad because I really liked coming here. I never had a bad experience with him. read more

Exceptional service by the optometrist and assistants. Finally an optometrist that has and utilizes the latest in technology. No more dilation eye drops or waiting 30 min. The selection of glasses is good. Pricing. I would question their discounts and distributor. When the glass material is 2/3 of cost.... VA folks. This is a great choice in our area. Be polite. Show up on time. One out of the four women up front will assist. read more

The front part of this eye doctor's office is loud and unprofessional. There was so much overtly loud conversation and unnecessary laughter coming from one of the employees, that we had to put earbuds in. Highly unprofessional behavior. We also had to wait nearly an hour past the appointment time to see anyone. The general respect and comfort of the patrons is obviously not observed, and at least one of the employees needs to be replaced with someone more professional and certainly quieter. read more

I had an appt for 2:45pm got there at 2:55 pm and was told I had to reschedule. And the receptionist made no attempt to see if she could get me in. As a VA referral I felt it was unfair and should have been seen and evaluated. I had been waiting for this appt for over 3 months. read more

My exam was good, even ordering glasses w the exception of them trying to sell me things I did not need. I was moving 3 weeks after my exam. They promised to have the glasses in a week. A week later they called and said my glasses were scratched and they had to start over. I reminded them I was moving and gave them the date again. They said they would be ready in a week. A week later I called, they said they would be ready in yet another week. Basically the day before I was set to move. On that day I called only to find out they would be in the day I was set move. I was screwed and had to delay my (3000 mile move). They agreed to call me as soon as they came in so I could hit the road. They did! When I arrived I told the front desk I was there to PU my glasses. They had me sign in, and did and began the wait. Another lady walked in 10 min behind me said she was there to PU glasses and they took her right back. I asked why that was, got no answer. Finally they took me to a table and asked me my last name. They came back a second later and asked if anyone called me because they could not find my glasses. 20 min later they found them. I put them on, saw double. Gal helping could not explain and so I again waited to see the OD. Said it would be 30 min. Having no time I just took my specs and left. 3 weeks late. I'll update this after I have the glasses for a few weeks. read more

I have been here several times and each time the front desk staff is RUDE! The optometrists are great, and their work is good, but the customer service is just terrible. Unfortunately, they are one of the only shops in town that don't have to send off your glasses, so sometimes I have to bite the bullet. Beware! Tip - They give a 10% military discount if you purchase a complete set of glasses and lenses! read more

Madi, Mari, or Mati I'm not sure which it is, the office manager was rude and extremely unprofessional! She hung up on me four times today. The first time she hung up, it didn't disconnect and she started talking badly about me to whoever was in the office. She only realized she hadn't disconnected the call when I spoke loudly enough that she heard me, she disconnected the call then!!! I was trying to ask her a question and she kept speaking loudly over me on each phone call. I finally asked to speak with Dr Daynes, she said I could leave a message and he'd call me back or I could be put on hold. She put me on hold and came back online a few minutes later and answered as if it was another call, as soon as I spoke she hung up again. Dr Daynes did take time from his busy day to call me himself, we unfortunately weren't able to resolve the situation at hand. Sadly my family and I will be taking our eyecare needs and dollars elsewhere. My apologies Dr Daynes! Nowhere else in the Sierra Vista area will you wait as long as 6 months to be seen, even as a "new" patient. Even Walmart eye center will have you in within the month, again, not 6 months out! read more

I purchased glasses from Daynes Optical a short time before a trip to Italy. I acknowledged the time to get the glasses ordered, made and shipped was due to my own difficulty in getting an eye exam that was quite overdue. The pair that I ordered did not make the shipment in time for me to have them for my trip and so the staff went the Extra Mile and made a pair of progressive lens in the frames that I pick out and provided them in time for my trip. WOW!!! The vision in progressives can be tricky and these glasses were perfect. While on my trip, I so often was very grateful to have the glasses so that I did not miss out on the sites, both near and farther away. I will continue to make future purchases there, because they provided excellent service and a quality product that was greatly needed and went even further by adjusting their service to meet my needs, even though my time frame created a extra work for them. read more

Staci was such a sweet help to myself and a friend readjusting our glasses. Highly recommend Daynes Optical Express!

I made an appt. for about a week out and was placed on the cancellation list per my request. About an hour after I made my appt, I received a call and was able to be seen same-day! The front desk staff were very polite and professional. The Dr. was top notch. He was attentive and very patient with me. He listened to my concerns, which is a rarity nowadays. He taught me about the different types of contacts and what would work best for me. I am certainly returning! read more

Excellent service, friendly staff, the most through exam I have ever had. I don't know how they could be any more modern than they are with the technology they have. No more dilation of your eyes to look at the retina, no more drops to check pressure. Awesome! read more

We have known Lincoln (Linc) Dayes since he came to Sierra Vista many many years ago. Me, my wife, and my boys see him for ALL our eye care needs. There are others in town but we like the personal service both he and his professional staff give us. My wife is especially sensitive in the frames department and a woman named Carmen, I hope I spelled that right, has been so very patient with her that we go no where else. Linc is a fantastic Optician that we go no where else. He has the knowledge and he shows us on a monitor what he is talking about. He speaks both medical and layman's words. His brother Andy is the lab person turning out perfect lenses to the exact prescription that Linc gives him to turn out for each patient needing them. Yes a lab on site. I would give Lincoln (Linc) Daynes Optical 10 Starts if available. If anyone out there thinks I am overdoing this go in and find out for yourself. 10 stars. read more

My new glasses took 3-4 months and then they were not good. I never bothered to get the contacts after I paid for the exam. When I made the appointment I specifically asked if the doctor would prescribe contacts with an actual bifocal number. I was assured he would. NO NOT RIGHT. He prescribes the high, medium, low bifocal which I told him would not work for me. But I had to pay for the worthless contact lens exam anyway. He also offered to look behind my eyes with a special machine for an extra $15 so I would not need to have my eyes dialated. Great I agreed to pay the extra money. Then he stated I did not have lattice degeneration (reason to look behind my eyes as I have this condition). I explained to him that was odd as it has only been confirmed by about 20 other doctors (former military). The condition does not go away. Dr Daynes tried to argue that I did not have it but then decided that next year I should get my eyes dilated for a better look behind my eyes then he would confirm if I had lattice degeneration. So now for the glasses. They were the wrong prescription. The front office person tried to argue that I needed to get use to them. I fortunately had been in glasses before and insisted they were the wrong prescription. The prescription was off quite a bit. They inisisted my eyes had significantly changed since coming in for the exam and picking up the glasses. I mentioned how my old glasses worked fine (i.e. my eyes had not changed significantly). So on the remake of one of the lens they decided in house the lens could not be replaced and I needed to select a new frame. Odd, how the lens were made without issue on round 1. I have a hunch they sent the frames somewhere else to be made and now that I need 1 lens to be re-made it was suddenly not possible. So I had to pick a new frame. It turns out that the 2nd frame was $15-$20 cheaper than the previous frame. I was told sorry we cannot refund the difference. So I finally get my nearly $500 glasses and we go thru the same scenario as before (i.e.. I just have to get use to them and then I will be able to see clearly with them). This time I could see properly with the distance but I still could not read with them. I gave up. I have to switch to drugstore reading glasses. This was the only reason I replaced my old glasses as I needed a stronger bifocal. So unfortunately, I essentially flushed $500 down the toilet by going to this clinic. read more

Went to Daynes today to pick up my new lenses and was treated with respect from the tall young man up front good job! All front office staff should ask him what his secret is read more