Avoid this location at all costs. I initially went to Nationwide because my insurance recommended them. I was fitted for contacts but they didn't have a trial pair in the store so they sent me home with a pair that was "close" to my real prescription. They were so off that I ended up tossing them and using my old contacts until the trials came in. After two weeks the trials still hadn't come in so I called them. The receptionist said they were still being shipped so I waited. A week after this I called again and they said they were lost in the mail. I asked them if they could reorder them and the lady was surprised at that concept. They finally got them reordered so I waited again. Two weeks after this the contacts were lost in the mail again! They reordered once more and I finally received the 5 one day trials 6 weeks after my initial visit. Guess what? They were the wrong prescription. I will never return to a Nationwide Vision again. After this experience I went to the Costco Optical next to my house. I paid about $70 for the eye exam (since my insurance wouldn't cover another exam in the same year) and I walked out of the appointment with 10 one day trial pairs. read more

Was left on hold for over 5 minutes waiting for them to tell me if they could get Cooper Vision contacts at their location. Horrible customer service read more

I am really not one to be dictated to. I WAS a patient their I liked the Dr there he was very friendly the first time I came in. I was in a bind...leaving the country and I was on my last set of lenses. I stopped by to set an appt for an eye exam for when I come back and to see if they had a sample pair to tide me over. First I was told by the manager that if I ordered lenses she could give me a sample pair. I explained that I was not ready to make a purchase because I was 100% sold on the lenses. She said well if I don't buy the lenses she wont give me a sample pair...even thought I was a patient and tried to set and appt for an exam. I explained that I was in a bind and I really could use their help. I did not want to leave the country with only one set of lenses. Then she contradicted herself by telling me since she wasn't the Dr she couldn't give out samples. She has just finished telling me if I order lenses she would give me a sample. Since she said I had to wait for the Dr's permission, I asked for my prescription and planned on calling back. Funny how when I asked for a sample lenses she need the Dr. to say ok.....but she had no problem signing his name on my prescription. Service to me is the single most important part of any business. Why would you worry about giving a patient a sample set of lenses(which they get for free). Now they not only lost a patient but hopefully people will read this and go to a true Dr.....not someone just looking to make sales. read more

I rarely write reviews on here, but this place was so extreme, I had to say something. Both the staff and the doctor here were very unprofessional and rude. I agree with the previous reviewer that there is nearly something creepy here, my experience was similar in that the doctor barely spoke to me, did not introduce herself, and reprimanded me when I refused tests given by the tech (who also did not greet me or introduce himself). When I had a charge on my account at the end of the appointment that wasn't disclosed ahead of time, I was then reprimanded loudly by the receptionist and told that they didn't care if I came back. To say the least, the entire experience here was shocking and one that I have never had at any other doctor's office in my life. I will never be going to another Nationwide again, and I would advise anyone to stay away from this location at the very least. read more

The front office service is terrible at this location. I have yet to have a good experience either by phone or through face to face interaction. I expected better quality service and products given the prices with this company! I would never suggest Nationwide Vision to anyone based on my experiences at this office alone. read more

I should have seen these reviews before I took an appointment here. My advice to all parents out there, please do not plan to visit with your kid here. The customer service is pathetic and also nurse who initially pre-check the eyes of my kid does not have compassion or empathy. They are very much commercial, robotic and does not understand that they are testing eyes of kid and not an adult. She was very bossy with the kids, come on she is 6 years old and environment she the nurse created was very intimidating, frustrating and irritating. My kid end up in crying at the end with the kind of treatment they gave. Doctor and Manager of the center are helpful and all other staff are not kind, not respectful with me and my KID. Please do not take your kids to this center as they will not treat your kids like what you wish for. I gave feedback here and I will give the same at BBB and also to the corporate office. I will never visit this place again. I am sorry you guys don't have a heart to treat a kid nor to an adult. The front desk lady cancelled my next appointment as I did not buy fames and glasses with them. Thank you, I was not willing to visit again as well. Very rude in nature ..... read more

Worst place ever! First time I came here for my contact lens fitting appointment I had to wait 1 hr + and that was with an appointment. No apologies from the staff for the long wait either. Second time I went to finalize my prescription I told the doctor about how the contacts didn't feel right, I couldn't see very clearly. I've been wearing contacts for years. Discovered that on top of all the waiting the doctor and staff are incompetent because they incorrectly ordered my contacts for me and changed my -2.75 prescription to a +2.75. Do not go here! They suck! This is for the location at 4280 E Indian School. read more

Never again!!!! The worst customer service and communication I've ever experienced. They should all be fired and start fresh or I can guarantee this location will be gone in less than a year. HORRIBLE!! read more

I purchased $ 793.00 glasses on 5-3-13. I am on the fourth set of glasses which translates into 6 trips to Nationwide Vision Center. Six trips for one item! How many chances do you give a professional business to deliver on one $ 800.00 item? Ok, maybe I assumed they were a professional business. I have a simple bifocal subscription. When I ordered I asked for glasses without the lines on the lenses. I also asked for glasses that worked like sunglasses outside and regular glasses indoors. I was given a bill and I paid my portion and was told I would be called when the glasses were ready. I called two weeks after ordering my glasses and was told the factory made an error and the glasses were sent back to the factory. A week later I called and the glasses were ready. When I put the glasses on everything felt a little wobbly but I was told there is an adjustment period. I was not wearing the glasses for driving so it was a couple of days before I noticed there was not a sunglass effect standing in the sun. Disappointed I took the glasses back. The representative tried to convince me that the lenses were exactly what I had ordered. When I asked her to step outside in the sunlight and show me she suddenly decided that maybe all I had was the anti-glare and the lenses were not correct. She said she would correct the glasses and call me when they were ready. One week later I was called and told the glasses were ready. When I went in to pick them up on my lunch hour I was once again let down. They were now trying to give me plain old glasses with the line across the lenses. I did not want to try them on but the representative insisted. I told her I could clearly see the line on the lenses so they could not be my glasses. She insisted that I needed to try them on. I told her that I want a refund and NO I am not trying the glasses on. She said she would get her manager. I sat there for 15 minutes waiting. I then met with Diana the Manager. I clearly stated that I wanted a refund. I was patient and they had three chances to correctly produce my glasses and they could not get the job done. Diana then stated that she would personally take care of my glasses and that they would be correct. She said she would give me a discount for the inconvenience I had been experiencing. She looked me in the eye and gave me her word. I looked her in the eye and replied that I was a letter writer. If the glasses were not correct I would contact Nationwide Vision Center corporate headquarters, Facebook and any forum available to express my dissatisfaction with Nationwide Vision Center product and service. I picked up the glasses on 6-14-13. I met with Diana and asked if she had checked the glasses and she said yes. She put my lenses in the glasses and I tried them on. The glasses seemed to be ok. Things looked a little fuzzy and the ground appeared to be moving. I was told again that there is an adjustment time and that it would clear up soon. We went outside and they seemed to be more shaded than my old pair of glasses. When we went inside again I asked her if all the features I ordered were on the glasses and she said yes. She went outside again with the glasses while I was waiting and she checked them in the sun. Diana stated again that the glasses were what I ordered. I was running late on my lunch hour and was feeling rushed to get back to the office. When you go in to pick up glasses you should expect it to be an hour to an hour and fifteen minutes. Diana discounted $39.99 on the glasses. When I got home that night and stood out in the sun for five minutes, nothing happened. The lenses did not darken. The lenses have a purple/rose colored hue when I am indoors and outdoors. I did not detect a change to the lenses when standing in direct sunlight. I will return tomorrow morning and get my refund. I went back the next morning (6-15-13) to return the glasses. The representative put them under a special light they had and presto the glasses got very dark. We then went outside and the glasses were definitely darker. I asked the customer service representative why the glasses were a purple/rose hue outside in the sun and not grey. I ordered gray and I had expected to see grey. He said no that is the gray (yes the Emperor has clothes). He then added that the lenses are effected by heat and the lenses will not get as dark outside in Phoenix as they would in Flagstaff. He repeated it again that if I go to Flagstaff the glasses would be significantly darker. I do not live in Flagstaff, I live in Phoenix and I purchased my glasses in Phoenix and I expect them to work in Phoenix. The glasses are still fuzzy when I try to read small print. I have not been able to darken the lenses to the level they did in the store with their special UV light. I left the glasses out in the direct sun for 2 hours. This is starting to feel like a bait and switch scam. read more

The Worst Customer Service Experience in a long time. Long wait times while giving off lots of attitude while you wait. Amazed at the consistency of the poor attitude of every single employee in the place. Do yourself a favor and stay away! read more

First time there I arrived 7min early for paperwork. After waiting 40 min without any word from the staff (and they had several staff members talking at the front desk) I asked how behind the Dr. was. They said she isn't (?) It was 50 min after my designated appt time and they informed me the Dr. isn't running behind. This was a sign. Finally the technician performed my eye tests. She was very quick and talked to her computer that I had to stop her several times to have her talk TO me. Dr. was very helpful. Ordered contacts and after 10 days I called. Oh, they are back ordered and no one called to inform me. Someone will call back. No one did and I called back 3 different days to find out what was going on. As of today they will be in a couple days and they will call. I hope so. I work at another medical office and this practice needs a professional make over to learn how to value their clients so they will return. OK...I am pleased to say that I was contacted by the Marketing Director. So they care! I received my contacts when promised and they worked me into the schedule to learn how to use them at my convenience. Very helpful. The manager came to talk to me to correct the problems. I am happy to say that I will be returning................ read more

What an absolute waste! I took my six-year-old to an appointment had her checked out, even her eyes dilated just to have the doctor completely bypass us over and over again. Incompetent office! Tempe marketplace what a disappointment! I ended up leaving to make it to work in time without her even being checked yet now I don't get to go to another I exam because this was the one I got for our insurance. If you plan on going to Tempe marketplace location plan an entire day and pray you get seen read more

I am leaving this complaint here so everyone can see the severity of this issue but I will be filing a complaint with someone I don't know who but someone who can attempt to fix this or shut them down I don't know. I went into this location on Friday July 14th in the afternoon. I am REALLY upset I didn't have my phone so I could not take pictures. When I walked into the office I didn't not have an appointment I was not there to see the doctor just to look at glasses. I NEVER EVEN MADE IT PAST THE FRONT OF THE STORE. There was so much personal information everywhere I couldn't believe it. Papers with peoples names and addresses and phone numbers. Copy's of drivers licenses and insurance cards. I could have stolen 5 peoples identities in the 5 minutes I was there. I cant imagine it is legal for them to just have peoples information on the computers and on desks EVERYWHERE!!!!!!!!!!!! DO NOT GO HERE!!!!!!!!!! You will proably get your identity stolen or worse. I will be going back in the next week or two to try and document this. I will post pictures (BLACKING OUT PERSONAL INFO) just so you can see what I walked into. BUYER BEWARE THESE OTHER REVIEWS ARE BAD BUT THIS IS A NIGHTMARE read more

I bought a pair of glasses at Nationwide Vision on Apache Trail and Signal Butte. The customer service was good and very knowledgeable, and the optometrist was also friendly and took his time to help me. I have glaucoma and my vision is very important to me, and I was willing to pay a little more than my insurance covered. I found a frame I liked, and for only a few dollars more, I was able to get the polycarbonate lenses. I had a little trouble getting used to them, but the associates were very helpful. Three months later, a lens popped out of the frame and got scratched pretty badly. I then talked to a district manager named Michael Oppat, who told me he wanted to make me happy, so he suggested I purchase the warranty for $39.95, and he would waive the copay to replace BOTH lenses at the same time. I could not have been happier. I spent a lot of money on the glasses so it would make sense to purchase the warranty and pay a minimal copay for a replacement for the frame or lenses should anything go wrong in the future. It does not cover loss, but it does give you peace of mind. Thank you very much, Nationwide Vision, and thank you, Mr. Oppat! read more