I had the best experience with Jessica and the staff here at Valley Eyecare Center. I'm in Phoenix traveling and mistakenly forgot my contacts at home. I gave them a call they were super helpful in helping me get some contacts which were much needed for my bad vision. If they treat new or non-patients this way, I imagine that they are absolutely amazing with their regular clients. The moment I stepped in the office I felt welcomed. Parking was ample and easy to find and the front desk staff was super friendly and well organized. I give this place 5 stars out of 5 as they are run by wonderful staff! Thank you for saving the day! read more

The staff know what they're doing They are efficient and helpful. I've been going there for years. It's a pleasure seeing the staff and optometrists. read more

A+ experience with Valley Eyecare Center! I've seen both Dr. Eric Clyde and Dr. Peter Ryan, and I have to say that my experiences with them both have been phenomenal. They are patient and very thorough in their analysis of what is happening with your eyes. During my last visit, it finally came the time where I was told I needed to get glasses and Dr. Ryan walked me through what to ask for when purchasing my 1st pair. I then took my new orders, and went straight to their optical section to peruse what my options were. And there were A LOT of options! So many that I legitimately had them mark which ones I liked on the initial run so I could come back with a friend to pick out what would become my 1st real pair of glasses. Everyone in optical was so patient with me, very helpful when I asked questions, and ultimately made me feel very well taken care of. I would 100% recommend visiting Valley Eyecare Center for any of your vision needs! read more

I love this place! Everyone on the staff is super friendly and helpful. The doctors take the time to really give you a complete exam with no rushing and will answer any questions you have. There is no pressure to buy contacts, glasses or to add options to your glasses unless you want to. If you are looking for an eye doctor's office that treats you with respect and care this is a good place to go. I would give them 10 stars if I could!! read more

I am impressed with Valley Eyecare Center. I have only been seen at this location even though the other location is much closer to where I live. It seems like this location is a little easier to get in to see Dr. Lindsey so I don't mind the drive. Super impressed with the service of their medical assistants and the professionalism of staff at the front desks at both locations. I am a fan of how they run their business and will utilize them for all my eye care needs! read more

Had my first experience here today as a new patient and it was a fantastic one! All the staff was so friendly, from the front desk to the technicians to the lovely Dr. Lindsey Clyde herself! Everyone was following CDC and social distancing standards (all wearing masks, plenty of hand sanitizer, disinfecting frames, etc.) so I felt super comfortable and safe. I was able to pick out a great new pair of Fossil eyeglasses (after a lengthy debate between a couple pairs) and I can't wait to go pick them up! Ellie and the other associate/tech (blanking on her name but I remember she said she enjoys "minimalist" style frames!) helping with the frames were so great. They had a great selection of all sorts of frames and sunglasses from a variety of designers ! I highly recommend Valley Eye Center and Dr. Clyde in particular. She has a warm and inviting demeanor and deeply cares for her patients and their vision health. Highly recommend Valley Eye Center! A++++ read more

Valley Eyecare Center - I can't wait to rock these new Fossil frames! - Optometrists Near Me - Phoenix, Arizona

I would give the doctors 5 stars. All great, took tons of time explaining some things to me and knowledgeable. I would give the eye glass center negative stars if that was possible. It's crazy expensive, understaffed and has poor customer service. My non-scratch lenses scratched A LOT! Went in in Feb since they were under warranty. After several phone calls and multiple trips in my new glasses arrived the first week of August. I was told I'd be given a credit for the $30 charge which did not happen. Went to pick them up and they didn't fit which wouldn't of been a problem except after waiting 90 mins for an adjustment there was still 1 person ahead of me and I had to leave. So...6 months later I am still waiting. Take your prescription and run to someplace else to get your glasses. read more

I just had got my first pair of glasses and first time going to an eye doctor in over a decade and it was a really nice experience at valley eye care read more

I have had experiences with professional offices and I have also had experiences at Pearle Vision. I prefer a professional office. I feel there is a higher level of of service at the professional offices. Valley Eyecare is no exception. From the outside the space doesn't look out of the ordinary. Once you enter you are greeted by the front desk staff that seemed happy, no cell phones, and focused on the patient. The exam and eye xray is done all by an MA (I think). Dr Ryan was great and was very detailed and explained what was going on through the whole exam. He made sure I left with the proper RX and followed up to make sure everything fit correctly. Also, their fitting is included as part of their exam, unlike many places I have researched. Dr Ryan and his staff are great and know their stuff read more

DON'T WALK!!! RUN FROM USING THIS COMPANY!!! If I could give a less than zero review I would. I had called in a few months ago to get a copy of my prescription so that I could get another pair of glasses from another company that doesn't charge the outrageous overpriced glasses that Valley Eyecare Center charges. The girl on the phone was very rude and said I cant give you that information. When I advised her that not giving that info is breaking multiple laws of withholding my prescription/medical records she still refused to give me my prescription. She called me back a few minutes later and said okay I can send it to you. She said she would send it to my email however, not surprising it never came. Fast forward to a few months later I had lost my glasses and when I called the office again to get my prescription so that I can get an emergency set fast due to I need them to drive they denied giving it again unless I come in and do another exam. There was a federal law made by the FTC to keep optical practices from doing this exact unethical tactic to generate more income for their business. FYI: This is actually deemed against the law by the FTC under Notice of the Ophthalmic Practice Rules ("Eyeglass Rule") This is also considered a medical record which also is against the law to withhold from a patient. Once again the girl I talked to was extremely rude and when I advised her that by law you are required to give it to me she still refused to give me my prescription. I have had it with this unethical business practice at Valley Eyecare Center and reporting them to the FTC and Arizona State Board of Optometry. If anyone else runs into this or any other unethical issue with Valley Eyecare Center I Implore you to report them to the FTC (https://www.ftc.gov/) and Arizona State Board of Optometry (https://optometry.az.gov/) to stop this kind of unethical and illegal business practice. This is just a tactic to prey on people just to make money by holding prescriptions hostage until you come in and pay them for another exam and then they will try to strong arm you into buying their outrageously overpriced glasses and/or contacts. read more

I've been to various eye care places throughout my life and I have to say the customer service and doctors at this eye care center is phenomenal. I'm a new customer here and I've loved my experience so far! Called in for an emergency appointment for my eye ulcer and they quickly scheduled me along with a next week follow up. This place also accept my insurance so I'm saving lots with their plans. Very sweet front desk ladies and quality optometrists. 100% would recommend this place to everyone! Thank you for being so kind and providing 10/10 service :) read more

My favorite eye experts of all time! Dr's Lindsey and Eric Clyde have been seeing me for years and both are amazing! I LOVE the staff at the Northern Location the best Carmen has been my go-to fashion eyewear expert for years and she really knows her stuff. I literally can't pick frames without her! Brian is also awesome! He got the perfect fit and adjustments for my lenses and helped me figure out how to buy my bf a pair of RX sunglasses for his birthday as a surprise! He is super knowledgable about the lens process and I picked his brain on several occasions now on the differences in lenses and options. The northern team has a really great vibe and have stellar customer service! I literally recommend them to everyone I know! Thanks for being amazing!!!! read more

Valley Eyecare Center - Optometrists Near Me - Phoenix, Arizona

This epic started on Nov. 1st 2023 (Northern location in Arizona). This place used to be the best for me to get my glasses. First pair was awesome. People are great servers. My second experience has been not so positive. The service of the lab, or which ever company make the lenses not so good. FIRST PAIR OF GLASSES: After 3 weeks of waiting, received them. The lenses were not polished, leaving me seeing a bottom blue line on every single line and image I saw, the the lenses. They repeated the lenses on the frame. After another 2 or 3 weeks, receive the new ones. The lenses were perfect. The frames were not confortable. Too big and the holders on the back of the ears were super uncomfortable. Went for a second pair. They honor the pay and insurance claim and picked a different frame. They helped me to pick the right size of frame for me. SECOND PAIR OF GLASSES: Waited another 3 weeks. The lenses were again wrong, with the unpolished bottom. They sent the lenses back to the lab. After another 2 weeks, the lenses continue wrong with the extra blue line on the bottom. That leaves me with 6 physical visits to this place, 6 phone calls made to check on the status of the glasses, an insurance claim for 2022. An out of pocket payment for $400+ that I will try to get reimbursed for, so I can get my glasses somewhere else, and NO glasses as a Jan. 17 2023. read more

I went to Valley Eyecare Center to pick out new glasses on June 13th 2020  due to my glasses breaking. I had high hopes for this place because the staff that was helping me out was very nice. I was told my glasses would come in between 7-10 days. I glued my glasses back together and patiently waited. The office staff made me aware that there was a "promise date" from the lab for me to receive my glasses on June 25th. I contacted the office on June 25th and was told that my glasses would arrive on "Friday June 26th.   I have worn glasses all my life and I am aware that it takes a couple of weeks for the classes to come in. When I didn't hear anything back from the clinic. I waited another week before I called because I figured I would be getting my glasses anytime soon. I called back on July 1st a week after my "promise date" which was 3 weeks since the day I went in. The staff on the phone stated that my glasses were not in yet but "there might be another shipment later." I got a call back from the office and was told that I would get my glasses on Friday July 3rd. I didn't hear back from the office on July 3rd. I received a call on July 8th stating that my glasses were in today but that the glasses didn't "meet the expectations" so my glasses were being sent back to the "lab" and I would receive them in 7-10 business days. It has been 25 days since I went in and I have to wait another week to get my glasses. I have been experiencing massive headaches and my old glasses are falling apart. I have never dealt with any clinic who has given me the run around for a whole month. I chose this Eye Doctor due to the amount of great reviews on yelp but I am very disappointed with the lack of communication and carelessness. I can't wait to get my glasses back and get this over with. Update: I received my glasses, after a month of waiting. Trisha, the manager at the 12th st and Norther location offered me a pair of sunglasses for free due to the inconvenience. When my glasses arrived I was dissatisfied with the thickness of the lenses, I had never seen anything like it. The glasses had bottle cap like thick lenses. I requested to speak to the manager on 12th street and Northern the location I ordered my glasses from. I was told that the manager was out on vacation. I got a call from Belinda, the office manager of the 44th st and Thomas location. Belinda took care of my needs the minute I walked in the door. Not only did Belinda help with picking out the glasses. Belinda offered me designer sunglasses for yet another inconvenience. My glasses arrived 3 weeks after I went in. Belinda communicated with me efficiently and made sure I was satisfied with my glasses. I am thankful that Valley Eyecare Center was able to rectify the issue. I am happy to do business with Belinda at the Arcadia location and will go back to get my eyeglasses in the foreseeable future. read more

Valley Eyecare Center - New glasses modified and reduced thickness. - Optometrists Near Me - Phoenix, Arizona

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I just stopped in looking for replacement pads for my new eyeglasses- had no idea if they could help me. I'm not even a customer. They were super friendly, took my glasses and within five minutes replace the pads for free! I ask what I owed, and they said just come back and see us next time you need glasses! You made my day- thanks!! read more

I had such a great experience here, from beginning to end! Thanks Brian W. for recommending this place! I wanted to find a new eye doctor that was closer to where I live now. I was weary because I had been going to an office in Tempe for years that I really liked. But, I just don't have the time to make the drive over there anymore. So, I decided to call & make an appointment. Fingers crossed the receptionist would be kind & knowledgeable...which she was! She was friendly, answered all my questions, didn't make me feel rushed to get off the phone, offered me many appointment options around the days & times I requested, went over my copay, etc. These days, I'm working around a toddler's schedule which also means a babysitter's schedule, & I was able to get the exact day & time I wanted. Day of the appointment, my babysitter showed up early, so I decided to do the same. Fingers crossed maybe they could get me in a little earlier...they did! The waiting area is clean & spacious, with a mini fridge of water. The front desk person greeted me right away & had my paperwork already to go. I was taken back almost immediately & everyone I interacted with was chill & easy & nice! I saw Dr. Baldwin who was completely pleasant & very thorough. He asked good questions & listened to what I would like. Fingers crossed I'll be prescribed my favorite contacts without any hassle...I was! I'm so happy to have found a new optometrist with a convenient location & amazing staff! read more

This office goes the extra mile and are super helpful. They are the first office to let me know that my medical Insurance will likely pay for my contacts. Now they are helping me get my contacts in the middle of the covid crisis. They are really wonderful. read more

I want to give a huge thanks to Dr. Lindsey and her staff. It is such a blessing to be her patient. She is wonderful and very passionate about her work. I would highly recommend seeing Dr. Lindsey if your someone who has an eye condition of keratoconus. I've been to a few offices for my condition and they have no positive comparisons to how much Dr. Lindsey has helped my vision. Thank you so much! read more

This was my first time going to Valley Eyecare - Dr. Ryan got my eye glasses prescription perfect. Really a great set of glasses. But the main reason why I want to write a review was for the staff in the front. Everyone from picking out my frames, to pickup and then to followup because I had a question about the paint on my frames was absolutely wonderful. They were kind, attentive, helpful and seemed to truly care. Thank you! read more

Love these guys. Dr. Lindsay was personable, thorough, patient, and knew her stuff. The billing department affably worked through a snafu in my insurance. I'll be going back! Edited: I had to knock a star off my rating. A couple of months after my second visit I asked for my prescription to be faxed so I could order glasses online. There was nothing noted on my scrip under pupillary distance, which is a requirement for purchasing lenses. I called to ask if they could give me that information and was told that the doctors only measure PD if you're purchasing frames directly from Valley Eyecare Center. I was told to "Google how to measure it," and that was that. I thought that was sorta shady; I'd paid for an eye exam SO THAT I could buy glasses, but wasn't supplied the complete information I needed to do it. Lowered my opinion a little, but they're close to my office and otherwise have been great, so whatever, I still recommend them. Just make sure to tell them to measure your PD and put it on your scrip. Edited again: These guys consistently lower my opinion! Dr Lindsay saw some things in my last eye exam that, combined with my family history, made her concerned about glaucoma (rightfully so). She ran the full (AWFUL) glaucoma test, and it turned out I don't have it - there was a different, completely unrelated explanation for every warning sign of glaucoma that she detected in my exam. After running down the list ("I thought ___ might indicate glaucoma but it's explained by ____," etc) and ultimately declaring me glaucoma free (I just have weird eyes that make it SEEM like I might), she said "Buuuut....I'd really like to test you again next year, and then every two years from now on." Uh, I'm sure you would, since it was a big fat paycheck from my insurance company! But no. I'm not gonna let you do unnecessary tests on me, kthxbai. read more

Valley Eye Care really helped me with an urgent eye problem. The staff including Lilly responded quickly to set a firm appointment to confirm my problem with an eye exam; knowing how professional and accommodating the staff are was quite a relief to get my problem resolved and contact lens prescription updated; Thank you ! read more

I never trust anyone else with my vision other than Dr. Clyde. She is always happy and patient at the same time. My contact fitting always goes exceptional even though I am extremely picky. I also love being greeted by their great staff! Lastly, they always give great advice and I never feel an ounce of dishonesty from this team. Thank you and keep up the excellent work!!! read more

I would give this place a zero if I could. When making the appointment over the phone with Esmeralda for my nine year old son, we gave his full health insurance details and were told that because he was a new patient we would have to be there fifteen minutes early to complete the registration paperwork. Living in Lake Havasu, my fiancee and I traveled specifically to Phoenix to get our son's eye tested at Valley Eyecare Center (eight hour round trip). We got there about twenty minutes early, completed the registration paperwork and our son was taken back to begin the eye exam. About halfway through the exam, we were suddenly told that they did not accept the health insurance our son has. We asked to speak to the manager, who was out for lunch so they got her (Trisha) on the phone. After we explained that we had given the insurance details over the phone when making the appointment and also gave the card to the lady on reception after completing the registration paperwork and had driven there especially for the eye exam. She merely offered us an $20 discount ($126 instead of $146) or they would ring and make us an appointment at an eye center where the insurance was accepted. We declined their offer of making us an appointment with another eye center as they can't even manage to handle appointments correctly in their own eye center. Trisha said she would be back to rectify the issue after her lunch break, that was 10 days ago and we have still to hear anything from them. read more

Be aware this place will charge you over $100 for a contact lens "fitting", even if you are continuing with the same brand of lenses you have been using for years. If you're like me and you're using VSP insurance, that eats up a significant portion of your contact lens allowance, so it leaves very little left to actually buy the contacts with. I feel this is deceptive, as my insurance supposedly covered the exam. I won't be returning. read more

I've been going to Valley Eyecare Center for the last three years, and I am so glad I found them! I see Dr. Eric, and he is smart, understanding, friendly, and funny. I feel like I'm in extremely good hands when he takes care of my eyes. I also thoroughly enjoy all of the others who work there, from the front desk to the opticians to the ladies who helped me pick out frames. Everyone at this place does a fantastic job, and even though I only get to see them once every summer, I thoroughly enjoy my time there. Highly recommend! read more

When I called to make an appointment, the waiting time was almost THREE weeks. Decided to schedule appointment anyhow as my visit was not any emergency. I was on the phone for quite some time sharing ALL my insurance information. Day I came in, I filled it out again. Once in a chair and asked if I wanted to pay $29 extra for a test; I asked what more after the $60 insurance payment would I have to pay out of pocket. I was told another $80! Unbelievable!! I never head of such a thing; asked for my paperwork and walked out!! OFFICE BUILDING is BRAND NEW and the office INSIDE is out of a "designer book"....hmmmm...l... maybe there is a correlation between the unreasonable charges???!! just saying.. read more

When a company turns your 1 star into 5 stars I started with a terrible review and experience and was met with empathy from members of the staff and it turned into an overall great experience. read more

I've never had an optometrist take so much time and care in finding me the best option for my eyes. Dr. Lindsay Clyde is nice and knowledgeable and thorough. Her staff is friendly and every visit has been pretty quick. She saw me 4 times in order to get me contacts that fit me the best. I also found glasses frames somewhere else that I liked and I was able to bring them in for lenses at no extra charge. Communication from their office is great. You can receive recorded voice messages, texts, or emails. It's never a hassle when I visit this office, I feel lucky to have found this place! read more

My family and I have been going to Valley Eyecare Center for years. We've always had 5-star service. We've seen all the providers at this location and they all provide excellent patient care. I trust them with our vision issues and will continue to see them. In fact, getting ready to make our annual eye exam appointments. They're great and provide great service! read more

I have been worried about my eyesight for some time now, and my other optometrist was never able to help me. I wear contacts because of my active lifestyle of running a doctor's office and martial arts classes, and have been unable to read close-up without getting headaches in years. My experience with Dr. Lindsey Clyde was really amazing, she was warm, listened, and was patient with me...it took 3 appointments to get the right contacts! I felt really taken care of, and I am so excited to have my sight back! read more

Love my Optometrists!!! Explained everything clearly answered my questions I had in details....very professional. ....love this place and the crew!!! Only bad thing my right eye has changed.....ugh read more

Good doctors, optometrist - the resident optician was not a salesperson as well, either. Focused on my needs and laid out the options for my Oakley specs pretty well. I'd definitely recommend them for professionalism , competence and expertise. read more

Today was actually my first visit to this center as I had before gone to Jc Penny Optical, Target Optical and Macys Optical. They were so nice and Dr Clyde was especially nice, I was a little nervous, I hadnt been to the eye doctor in forever and I really hate the machine that blows air in you eye! I know its silly but the staff and the doctor were wonderful and I will be sticking to this place for a long while, They also were very nice since I did not have a lot of money in my bank account and were able to go over pricing with me. I was very happy when I left and that doesnt happen often with doctors appointments! read more

I have gone here for several years and am very happy with the services. Professional and so above the chain vision places.

I highly reccommend Valley Eyecare to anyone looking to get an exam without waiting weeks, get good customer service and be able to choose from some great frames. Other places in Central Phoenix were booked out 3 weeks on average or had a fairly boring selection of glasses. Dr. Clyde was great and very down to Earth. Cheryl helped me pick out sunglasses and regular frames. I was going to skip getting sunglasses this year because I had my heart set on some custom Raybans. Not only did Cheryl beat Rayban's online lab price by about $200, she was able to do the same customization. I was happy to have her opinion as I tried things on since glasses are quite the investment. I'll definitely be back next year for my exam and frames. read more

Doctor Eric Clyde is a true gem of a man. His eye exams are top notch and his personality an absolute delight. Recently got some Oliver Peoples frames from his office which look great. Look forward to my eyesight being cared for by his team as I continue to age. read more

This has been by far the best experience for getting fitted for contacts and glasses. Everyone has been professional and helped in figuring the least expensive way to update my glasses. I have also been trying to get a proper fitting for contacts and it is the first time in years I have contacts that properly fit my eyes without issues. I highly recommend Valley Eyecare Center. read more

Thank you Dr. Lindsey! I will be a bride in about a week and was horrified to wake up to a ruptured blood vessel in my eye. Concerned for my eyes as a diabetic and unsure if I was really ok (and if my pictures were going to turn out ok or not) I was able to get a quick appointment and after being examined was assured I was going to be just fine and that I was already in the healing stage. I am so relieved and so grateful to be seen so quickly. Thank you Valley Eye Care for taking some of the stress out of this crazy week! It's amazing how much more relaxed I am after being examined - I just had to say Thanks! read more

Never again! It took 5 months and 3 redo's and I still do not have a pair of glasses I can see through. They had the bifocal portion of the prescription extending 75% over the lenses thus interfering with the distance vision. All I could see was this weird line cutting off my distance vision. After 3 tries, I still cannot see straight on, I cannot see to go down steps and I cannot see working on a computer because everything is blurred. I tried for over a month to "adjust" but still cannot. I went to another optometry shop and they immediately advised me that the bifocals were crooked. Not the only thing crooked! Additionally beware of the glaucoma scam! They frighten you to get you to come for a $500 glaucoma test after they quote $150 then continue to bill after insurance contributed half refusing to pay the full amount because it was deemed an excessive charge. Do not ever go here - these incompetent thieves suck! read more

This place is great! I will definitely be back when ever needed. I am big on customer service and the team greeted me with a smile. Every one of them! They were knowledgeable on pricing and the different options I had which I appreciated. Very friendly! Thanks! read more