I do understand the issues I am seeing in these other reviews. I have been a customer since 2008, starting with a design renovation project of our small urban property after a major foundation repair in which much land had to be moved. As long as that was needed, we contracted with Native Edge for the work, after getting a recommendation from a neighbor. Tom Sunderland, the owner and founder did the design plan himself for the restructuring of a portion of the yard with a rock garden, as the slope was really too steep to continue use as a lawn as had been planted 70 years earlier. His plan worked very well. We also added a small efficient irrigation system with a rain meter that would keep it from running when raining. The system was a bit complicated given the layout of the property and the old plumbing of the house and perhaps the irrigation design person of that era could have been more thoughtful in long term results. But they have built up their irrigation program since then and we have worked with that system with some modifications over the years.
Tom also designed and we contracted with Native Edge in 2010 to rebuild the native sandstone patio from the 50s and that has been very successful too. We do our own lawn mowing currently though one year we needed to relocate for 3 months and they were able to cover that need too. But their equipment was a bit large for our tiny angles of space and when we returned we went back to our own battery operated, small residential machine.
I do agree with a previous review that in the past there has been some inconsistency in their yard maintenance staffing. They did have a talented client manager for about 8 years who was very hands on with clients, helped redesign and upgrade our irrigation but when he left the company, sadly just before the onset of the pandemic, there was quite a gap in service during the quick turnover of staff. That seems to have been resolved recently with the addition of some newer and well trained staff and as we are now going into a second year with our current client manager, I am pleased to continue with their services. I do like that I can have a seasonal contract yet if needed, hire for additional help in an emergency, such as tree damage debris cleanup after a windstorm as happened this winter. They have the equipment to remove the debris and take it away to be used as compost when shredded. Not anything we could have done ourselves.
It is true true that they no longer do residential snow removal in Boulder. And yes, it was rather short notice but some other firms have made the same decision as I discovered when looking for a replacement. They are hard to staff. But I have found another local firm that does and will post a review of them separately. I can see this going to a 5 star review update in the future if the current plans and promises are fulfilled. The cost seems in line with what I could find when comparing such services, which some of us need to depend on. Given our location and needs, I think this is has been really good choice overall. read more