Well, I am trying to go natural with everything and locally support businesses. I'm disappointed because I dropped of a beautiful floor length white dress and a white blazer to be cleaned. The dress came out beautiful; the blazer is no longer white. It was VERY obvious when I went to pick it up. There was not a mumbling word about the color difference. I just smiled, paid my $45.00 and decided not to come back, nor refer anyone else there. Not even an explanation... read more

Quick turnaround on services and good quality cleaning! I enjoy that they use natural cleaning products.

We have been going to Natural Cleaners for several years now. We like the fact that our dry cleaning is done using natural, earth-friendly methods; not the strong chemicals most dry cleaners use. Natural Cleaners has done an excellent job for us, cleaning large comforters and blankets, leaving them smelling fresh and fluffy with none of the "after-chemical" odors other cleaners leave. The same goes for all the shirts, pants and dresses we have had cleaned here. The folks that work here are fast, friendly and efficient. Parking is easy and abundant in the large strip mall parking lot. read more

I bought 2 Groupons because this place was near my house. Both of the experiences were the worst customer service and dry cleaning experiences of my life. If you appreciate professionalism and want your own clothes, this dry cleaners is NOT for you. First and foremost, my sister picked up my dry cleaning for me on 6/22/2012 (I was out of state so she picked them up). When I returned to Milwaukee, I noticed 3 of the 12 shirts were mismatched, and not mine. I called Natural Cleaners, and, they asked me if I had the original receipt (which they required). I did have the receipt. They then asked me the exact (within 1 hour) time I had picked up the clothes. The receipt luckily had that information on as well. The employee let me know that she had to review some things and would call me back within 10-15 minutes. I never received a call back. Two days later, I called again, and was put on hold for over 5 minutes, until I finally had to hang up. Today, I called, and said I was surprised that they weren't pushing to get these 3 shirts to the poor owner (who obviously would be missing them). She said that they would take care of that separately, but wouldn't guarantee I would be compensated for my 3 original shirts. I jokingly said "well, I guess I could sell these shirts, and try to buy new shirts for myself, then?" She said "Oh great! Then we won't have to deal with this. Would you rather go that route?" I couldn't believe it... After another 5 minutes on the phone, the employee continued to explain that the owner wouldn't be back for another "3 weeks or so", and I shouldn't expect an answer until then. I'm contacting the Better Business Bureau, but also want all my Yelp friends to know to stay away from this expensive and terribly unprofessional dry cleaner! Go elsewhere!!! read more

I took my white linen blouse in for cleaning around the collar. I had only worn it once for 2hr but wanted it spruced up for vacation trip. I got it back with a scorch mark on the right front and yellow 'something' on the left. They said all the cleaners had gone home. That was the response. I needed the blouses for a wedding and am still very angry about the jam they put me in 3hrs before my flight. Bad service-never again! read more

!!!!!!!YOUR GONNA WANT TO READ THIS REVIEW!!!!!! If I could give them 0 stars I would, but Yelp won't register that terrible. So here it is, I used this company three times too many. The last time I had any dry cleaning done here was the end of last winter. I only started using them because they were in close proximity to where I was at at the time. I used Brookfield Cleaners before and I make the drive to use them since (MUCH BETTER SERVICE BY 1000%). So I have been harassed by this company stating "I never paid my balance of $34.65 for my last dry cleaning service" which by the way is impossible because I picked it up at the location and paid, they won't let you leave with your garments unless you pay. Ya know, the normal way a dry cleaner operates. So I received a text message today about my balance (which was paid the day I picked up my clothes) I responded letting them know I don't have a balance due and to stop harassing me. Not five minutes later I received a phone call from 414-239-0096 Chad is his name, and I proceeded to angrily explain that I don't have a balance due and to stop harassing me or I will report them to the BBB. Keep in mind this has been going on for months now, and by months, I mean almost a year. I spoke to management at the company and they assured me that "it would be handled" last summer. I haven't herd from them since. So Chad now explains to me that the particular clothing in question was delivered to my address, it wasn't. I explained to him that the clothing was picked up and paid for that day. We go back and forth about how NOW, my clothing was delivered, and the account on file does not have a credit card attached (which is because there was never a delivery account set up by me, hence why there is no CC on file). I state to him that "this seems like it's problem that they need to figure out, and to stop harassing me!" We go back and forth some more, and he hits me with a "FUCK YOU!" I ask who he is at the company & he tells me he is the OWNER!!! I ask him which location he is at so I can "speak to him in person" and he tells me he can "meet me at any of them" and he'll "beat my ass!" I'm not joking, this actually happened. So I laugh at him and tell him he's a joke to which he responds, (get this) "your mom sucks dick!" As to why my mom is being brought into this, I'm not sure, so I asked him to repeat what he just said, & Chad hits me with a "your mom sucks donkey dick!" and hangs up. I SHIT YOU NOT!!!! I'm at a loss for words at this point, so if anyone at the company reads this, let Chad know he can call me when ever! He has my number, he'll know who this is, or maybe he won't, because he speaks to every customer this way. So Merry Christmas to you Chad, you customer service expert you and I hope you have a Happy "donkey dick suckin" New Year! read more

I brought my wedding in to be dry cleaned in April to the Wauwatosa location. It was a very delicate and expensive dress. The woman who was working in Wauwatosa was mishandling the garment, so I kindly asked her to leave the dress in the original bag I brought along with the special hanger. I came back in May to pick it up and noticed it was not cleaned properly, there were still a few light stains on the dress so I agreed to leave it there to be reworked. When I came back in June, I was notified it could not be cleaned and that they lost my garment bag and hanger (Which was custom to this dress). After being called a liar basically, saying I did not in fact leave it there, I was told they would review the video footage of the store. When I got a call a few days later, I was notified they in fact could not review the footage and again called me a liar, even though I am 100% certain I left these items in their possession. They also told me they could indeed clean my dress properly. Unfortunately, it was too late. I lived an hour and a half away and was not going to waste by time. I contacted management and received ZERO response. Will never do business with this company again. They also tried to say dry-cleaning a wedding dress with them was cheap and that I was out of line in asking for them to comp this terrible service. read more

Went here about 3 times. The first two time were fine but in my last visit the staff at this natural cleaners store lost my shirt and gave me someone else's shirt. When I called to notify them of the mistake, I got the usual run around ("need to talk to the boss and follow-up"). I called them multiple times but never hear back from them or got an apology. They also did not care about the shirt they mistakenly gave me. So I'm guessing there's another poor customer without his shirt. Price is OK, but unprofessional business practice and customer service. read more

I have been going here for at least a year I live right around the corner however I normally don't have a problem until just recently I picked my clothes up got home removed the bag and they reeked of laundry detergent :( why would u charge me dry cleaning prices and machine wash my clothes they were wrinkled if I knew thwy were gonna do something so dishonest I would have machine washed my clothes myself and saved $24. This never happened before but I normally request dry clean only but if u take your clothes to a dry cleaners and charged for dry cleaning why do u need to request it so frustrated won't be returning I had a coupon so I'm wondering if that's why my clothes were machine washed a loyal customer who now is no longer a customer :( read more

No care for the customer whatsoever! I lugged my 8x10 rug into the place after carefully reading my Groupon. There was some fine print but nothing about rugs. Some young woman who could not have cared less casually told me that the Groupon wasn't good because they "send the rugs out". I told her it didn't say anything about that on the Groupon and again couldn't have cared less. No apology for any confusion - just sorry. I agreed to pay the $90. I just went and picked it up after 3 weeks and it was $98 plus tax. I said we agreed on $90 - she casually just said sometimes it's more. What the?? Customer service?? I will never go again and you shouldn't either unless you love being frustrated by horrible service. read more

I was not impress by this location. The employee at the counter seemed mildly irritated that I had walked in. When I asked if they could fix a bleach spot on black pant I was told they don't do that and I should try a sharpie. For a company that revolves around fixing clothes a fabric pen would be a small cost... Additionally, they're serve is incredibly slow! Dropped off on Friday afternoon and did not receive until Tuesday afternoon. If I wanted to go to work naked I could do it cheaper. read more

Walked in and the woman was on her phone texting and didn't even look up when I walked in. Was far from friendly. Told me I should be telling her how short I want my pants to be hemmed because she isn't able to measure my pants. What?? I paid a ton for these jeans and I'm not going to measure them myself to get them hemmed so I just left. If I hadn't already paid for 3 groupons then I would not be going here ever. The 3rd ward one is way more professional and customer service focused. read more

Awesome customer service and my dry cleaning comes back with out any issues. I love that Natural Cleaners uses completely natural products that aren't harmful and chemical free. They use products that are safe for the environment, safe for my clothing, and my body. Highly recommend! read more

Absolute worst customer service. While they may have cleaned my item they went out of their way to provide a deficit of customer service. No "hello", no "thank you", no apology when my item was not ready until several days after it was promised. This place runs on an "ugh, what do you want now" mentality and should be avoided. Go some place else where your business is welcomed and appreciated. I'm a firm believer that if you hate what you do for a living do something else and the people here certainly show how much they hate what they do for work. read more

I walked into this cleaners about 2 years ago and been going to them ever since. i am very picky when it comes to dry cleaning have had bad experiences in Other cleaners in the past so when i read about the "natural dry clean" process on their website i was happy to give them a shot.. took 2 men's suits and had them ready the same day i was amazed because my old cleaners had rush fees they dont! Also staff are fairly friendly and very helpful they are fast and i mean it! you cant beat the 1.89$ shirt price they starch and press very well i gotta say .. Yea the prices aren't "uni price" but the Quality is excellent! i drive 25min just to get to them i got 2 cleaners around my area but i wouldn't trade Natural cleaners at all!!! read more

Awful experience! The employees lie nothing done as promised! If your wedding dress is worth more than 10.00 DO NOT have them clean it. My daughters dress came back not cleaned not done on the day promised! Employee stated it was due to running out of boxes for the dress - another employee said the dress was sent to a different location. Save yourself go to another place! read more

This place is the worst. I accidentally left two credit cards and two ID's in the pants pocket of a suit brought in on Thursday. The employee who took the suit was supposed to clear out the pockets. When I went in on Saturday (after thoroughly looking for them and confirming they were in the suit) to see if they were found, the owner, Chad, happened to be working and claimed he couldn't find them. He never bothered to call the employee or tell me that he had JUST FIRED HER!! I came in on Monday and he still simply shrugged and said that they couldn't find them and he refused to give me the fired employees name. So i had to spend not only the time and aggravation of replacing the credit cards but had to get the police involved to get some investigation as to this theft. Avoid this place like the plague!!! read more

Excellent service and quality. Been going here for years. Very reasonable for shirts.

The customer service here has never been great, but I went because of the eco-friendly cleaning. But, I will not be going back after I received such unfriendly and unbelievably bad customer service after they failed to apply an advertised discount and then made it very difficult for me to receive the credit . It's not the money, it's the principle and the lack of any sense of caring about their customers. I am done with this dry cleaner. read more

I never write online reviews, but had to say "buyer beware" on this one. Had a coupon so brought in 3 big items to be cleaned, including 2 fabric covered purses/bags. The bags had been custom made and were expensive, thus my splurge on "professional cleaning" for them. The base price for cleaning each bag was over 28.00!! Fine. But when I picked them up a week later, they were covered with stains from running dyes within the pattern of the fabric and were wrinkled as if they had been soaked wet. When I demanded my money back, the girl asked for an opportunity to make things right and "redo" the cleaning. Another week later and I picked them up- they were better but still with faint stains. When I pointed this out to the girl she said "Oh yeah- I could have told you that fabric would have run." That is really your response to me rather than an apology and giving me my money back??? You are professional cleaners and this is upholstery-grade fabric. Beyond that, if you are professionals, shouldn't you tell me that up front and not take my money for ruining my bag. OR if the fabric is suspect, don't you test clean an area. Long story short, no one offered me my money back and rather than fight it, I walked away, sick of dealing with them and vowing never to come back. read more

Natural Cleaners is abhorrent. I saved for a long time to buy an extremely expensive, dry-clean-only down comforter. When it was time to get it cleaned, I brought it to Natural Cleaners - what a mistake! My comforter now has all the padding balled up the center of each section, and all other areas are completely flat. I tried putting it in the dryer with tennis balls, but it didn't help. They ruined my comforter. Don't trust them with anything valuable - you're bound to regret it. read more

The employee working the desk has horrible customer service. I went in to drop off 20 garments, which is a lot of business for a small business dry cleaners. She was rude to me and gave me attitude. I told her I was here to drop off and she replied "what" and I said this bag of clothes. And she said "what's in it". I asked her if I was supposed to count the articles or if she needed to (how dry cleaners price things the employer always counts so they ring up the right amount for each type of garment). She proceeded to tell me she is having a bad day and started throwing my clothes around. I said I'm sorry but this is your job. And she replied "well I can quit whenever I want to". Clearly she has something going on in her life that is prohibiting her from behaving in a professional manner while at work. I said I hope you feel better and that I would take my garments elsewhere. She immediately became happy and went into the back humming and singing, pleased with herself that she had lost the store business. read more

frist time I came to the cleaners on state st I wanted same day service after I realized a lot of local clearners do not offer that service fee .. but I was wrong glad I walked in ,they have same day rush service at no extra charge in by 9 am ready after 5 pm worked great for me .also they 30 %off dry clean & shrits are on sale crazy low price 1.49$ less what I would spend at my previous chemical cleansers that did a poor job for a higher $ I must say . natural cleanses offers great quality I noticed my suits are very well pressed and my collars and cuffs remain spot less here . the employess are very nice and very helpful and offer fast service which is very convenient.. how they won my business permanently was when I got my wifes wedding dress cleaned and prerserved for her I managed to compare prices with a couple cleners and found out that natural cleaners beat all the prices and also gave me 30 %for wedding dress cleaning I paid a fraction of what I would pay eleswere for great quality chemical free cleaning and my wife loved how it came out like if she never wore the dress it was spotless .. love this cleaners and how caring they are with my clothes read more